AT&T

I have multiple AT&T accounts I have two accounts at one location (separate accounts) Bldg A and Bldg B On Monday morning, February I woke up to no service (bill paid in full) in Bldg B This is where I conduct my home office A tech was sent out and when he left he interchanged the wires so Bldg A phone number was now at Bldg B So Bldg A didn't have service anymore and Building B had my office phone but not the right number If you called Bldg B it said the number had change and there was no further information Another tech came in and he said he did not know what the other tech did and he was just as confused He managed to put service back to Bldg A but once again my office phone and internet was disabled He said someone called in a cancellation of services, wasn't me The tech did it I have been on the phone with ATT for days each conversation lasting over hours I was put on hold too many times to count I've been told they would call me back - nope no call back Finally I got a person that new how to fix, she said they can do it remotely This was on Februrary 7th Then she came back and said a tech needed to come out but don't worry they will be out today I was so happy I got a text confirming the appointment An hour later I got another text stating a tech will be out on February between and I lost it They keep saying it's new service but it is not I have had this account for over years Next time I need to ask for an American support person

An associate who statedand sold me unlimited data, and fiber internet connection of mbps, I reviewed my plan an I am not paying for unlimited data
ON 8/27/i called ATT Customer service because I saw they provided fiber optics internet and unlimited data for about dollars a month(for the first year)Currently I was paying around the same price(and a little extra because in my household we use over the amount of 1000tbs) for a set amount of gbs a monthWhile talking to the associate she stated I was eligible for the unlimited plan and fiber optics was available in my cityWe finalized the contract and she verified my plan a few times,( I was also notified in the beginning of the call that the call was beinG recorDed for training purposes)Well today its 9/7/and I reviewed my account info online thrught the att app and realized I was given a gb cap and at gbs which is alot given its only been about a week, and once I called att the find out why I was given a cap they

I have been back and forth with AT&T today, spoken to multiple people in regards to a VERY BASIC problem with what should be an EASY resolutionhowever, EVERY TIME I TRY TO CALL I RUN INTO ANOTHER ISSUE THAT THEY MAKE UPThe last person I spoke with, at this point the 6th person at least, told me I needed to "lose the attitude"!! Really??!!! WORST CUSTOMER EXPERIENCE I HAVE EVER BEEN THOUGH AND STILL GOT ME NOWHERE AS SHE HUNG UP ON ME

I have an increase starting this month on my bill of $This increase is unaffordable, I am years old and on social security
*** : I have an increase starting this month on my bill of $This increase is unaffordable, I am years old and on social securityI have my land line, Direct TV, cell phone, table services all with ATTI would appreciate your consideration in lowering my DSL back to what it was over the last monthsSince Friday morning May 15th I have spoken to nine (9) different representative on the phone at ATT and no one seems able to assist me since they do not have visibility to my phone and internet billingThis is quite discouraging to say the leastI spoken with ATT in Phoenix, Illinois, West Virginia, California, etcCan anyone assist?
$No payments were received for this billTotal amount due by May 18,
All other payments made on time as follows:
Feb - Mar 28, xxxx Online Paper $Apr All23, xxxx $Post

*** Beauty *** has called ATT Uverse many many times since July
about their internet serviceThe repair tech has come onsite to the location several times and the problem still has not been resolvedWe cannot operate our business effectively with no internet service.We have had to close the business many times and go home to workWe contacted the previous tenants, they said they had the same problem, that is one of the many reasons they have moved.The internet service just spins and spins, bumps us off the service and constantly says interrupted servicewe have tried many browsers and the same problemWe are being charged $a month for the last months while losing businessI will contact Spectrum service as soon as I get this resolved from ATT
Sincerely *** ***/Owner
Product_Or_Service: UVERSE
Account_Number: XXXXXXXXX

Service Type Residential ServicebrAccount XXXXXXXXX-XbrAccount XXXXXXXXX-XbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrI am being charged instalation fees that weresaid that they wouldnt be charged

I ordered service thru internet about 2012, in***I never use the services and I have a a bill over
because of domestic violence 3/6/I had to moved from *** where I original placed the order, I moved to *** I didn't received the order or actived service I have a bill over hundred dollar and no service or equipment I have called numerous to customer service to be place and hold and no resolution I request proof I use the service

FRAUD!!!!!
Where do I begin I am pleading for someone to listen to my situation, and to please help me!! Let me categorize the situation as having two discrete problems: 1) Being billed for services I never asked for or agreed to, 2) The worst customer service experience of my life today
1) BEING BILLED FOR SERVICES I NEVER AGREED TO:
Back story is this In September of 2017, I decided to switch from Verizon to *** for my mobile phone service I went to an *** store at my local mall, and began the dialogue with the Store Manager The package he offered seemed good enough to make the decision to switch from Verizon to *** On top of it all, he offered to "throw in DIRECTV for only $10/month!" I never watch basic cable and "cut the cord" years ago, but I thought hey, for $10/month, sure, sign me up We switched our phones over, and everything was fine We then received a call from DIRECTV to setup the cable service, which we assumed was the next step for the $10/month service we were offered So we scheduled the appointment, they arrived, installed the cable boxes, and life went on We never use the basic cable / DIRECTV, but again, I didn't think anything of it for the low cost That is until I received an email this morning saying "YOUR SERVICES *** BE TERMINATED." So I immediately opened the email, and saw that I apparently owed $for DIRECTV Well that didn't sound right I was under the assumption that I since I had been paying my *** *** on time each month, that I shouldn't have any outstanding bills, much less something as large as $for something that should have cost only $10/month! So I immediately called customer service (I'll get to that in my next point below) From talking with representative, apparently they were able to find evidence of the $10/month promotion, but that was only for an online streaming service (DIRECTV NOW, maybe? I don't know, as I've never used the service) But that the in-home service was $55/month (and would be more when that promotion ended!) HOW DID I GET SIGNED UP FOR THIS ADDITIONAL SERVICE??? Is this FRAUD?? Was is very concerning is that the *** rep ("***" was his name his boss was "Andrew"), no longer works for *** Did he sign me up for something that I didn't ask for, intentionally? Or was this just some oversight, miscommunication, or mistake? Well, I would hope that DIRECTV customer service could help to find some of these answers Which brings me to my next point
2) WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE:
I have now spent nearly hours out of my day, trying to understand why I was billed in the first place for something I didn't sign up for, and to resolve the situation I've had to speak to different customer service reps by calling the X-XXX-XXX-XXXX number, they dropped my call once, no one could initially understand what was going on (they tried to cancel my Cell phone service at first??), and then when I finally asked to speak to a supervisor, things got really bad All the supervisor did was argue with me! They said "well, we've been sending you emails" as if that is defense enough for robbing someone of $ I have never received, opened, or read any emails that would explain any of this Again, my assumption was that I was paying my $10/month charge when I was paying my *** *** Which is a fair assumption given how I entered into this who arrangement And that I was never expecting to receive bills from DIRECTV! So any email that might have said "your *** is due", was irrelevant to me considering I was paying my bills through the online MyATT app (or so I thought) Whoever is reading this has to understand, there is no malice here or intent I never knowingly signed anything or confirmed receipt of these services at such a cost And I feel that I have been duped into this situation! And of all people, I would think that your Customer Service team would be the ones to listen and understand the situation and work to defend the rights and perspective of the customer My experience was the complete opposite The supervisor was argumentative, completely dismissed my claim, said I owned the full amount (fine), and then proceeded to tell me that I owe them another $for terminating services that I never asked for! THIS IS UNJUST AND UNFAIR AND FEELS LIKE I'M BEING BULLIED BY A COMPANY TO FRAUDULENTLY STEAL MY MONEY! Please someone hear my plea I'll continue to escalate this matter as far as I have to until someone can listen Please let me know if I need to take this up to the DIRECTV Legal team

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : week into my service after install I had my receiver die on meI contacted technical support to have my receiver replacedThe Tech Support CS ordered a receiver, only to find out that my order had been canceledThe second ATT representative ordered the incorrect hardwareThat resulted in me being charged $A third customer service representative told me that she was ordering an in-home visit to fix the problemTechnician Kurt *** (employee id number *** installed a new DVR NON-wireless receiver (which is what I had requested in the first place)I returned the original DVR receiver *** and the mistaken order receiver ($fee was to be refunded)On the most recent bill, I saw that I was still being charged for the wireless receiver fee and a monthly receiver chargerI

AT&T UNDERHANDED PRACTICES
DO NOT DO BUSINESS WITH AT&T!!!!!!!!!!!!!!!
AT&T requires a contract when a customer first installs their equipment That is understandable in today's environment However, they renew and extend this contract without the customers knowledge or approval
Case in point:
I have AT&T internet and Direct TV which is combined into one bill each month I have been a customer of Direct TV for years I also have equipment protection in the event of some failure Of course for this protection plan I get to pay an extra premium When a piece of equipment fails AT&T/ Direct TV will gladly replace the failed equipment which is a good thing
But here is the underhanded business practice Even though I have paid for a protection plan, when equipment is replaced due to a failure of AT&T's system, AT&T automatically commits the customer to another year contract without the knowledge of the customer
This is not correct mainly because I have already paid for a protection plan
Bottom line, AT&T conducts unacceptable business practices and has no loyalty to their customers

Worst internet service provider I have ever hadThe internet randomly goes out all the time on a daily basisAlso will randomly go slow often as wellCalled them many times to fix this problem and all they do is replace the internet box which does not fix the problem

sERVICE CANCELLED MANY MONTHS AGOSERVICE HASNT WORKED FOR MONTHS, CONFIRMED CANCELLATION SEVERAL TIMESVERIFIED BILL CREDIL SEVERAL TIMESSTILL RECIEVING BILL WITH THREAT TO TURN IN TO COLLECTIONS
Product_Or_Service: INTERNET
Account_Number: ***

Internet Service Equipment fee $despite returned modem
Account ***I had trouble with my old modem from ATT U-verse and technical support told me I need a new modemIf I return the old modem via UPS I don't have to pay for the new modemSince then they charge me money for the new modemOld modem got returned with UPS tracking no ***I called times to resolve thisThey hang up on me or tell me they call back but never doOne person told me the dollars charge are new equipment rental fees, another person told me the $charges are service insurance fees (that I did not order)for the new modem so that service comes out for freeI want my $returned from the bill due Sept 16th and I don't want them to charge me equipment fees in the future, because that are the conditions under which I returned the old modem

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have called to schedule repair appointments in the last weeks The first one was scheduled on the wrong day The second one was scheduled for yesterday but the tech never called or showed up I have been trying to call AT&T all day and cannot get a single person on the line who can help me I get techs in India who cannot understand simple English and who argue with me I have called customer retention and got a young guy who refused to let me speak to a supervisor after he kept talking so fast that I could not understand a word he said This is not the first problem I have had with AT&T or their terrible customer service, and I am just about done Unfortunately, it is one of the only options in my rural area, so I am stuck either here, or with the cable company that is twice as expens

I was with ATT for one year and canceled my service Since, they turned me into collections with only days notice with no final bill I have called customer service with them and the collections agency they have I disputed the charge since I was not given a final bill ATT claimed I should contact my Google Provider for email and isn't taking any responsibility on their side They have dropped my credit report my points in months and still not produced a final bill to me It has been requested my the collections agency along with me The people I am waiting on the line with now just push me off and don't give me support DO NOT USE ATT FOR ANYTHING, THEY WILL NOT WORK WITH YOU OR HELP YOU OUT WITH ANYTHING THAT IS AN ISSUE ON THEIR SIDE! Revdex.com please not I give them -stars for their issues on their mistakes that they cannot do anything with because they do NOT want to work with their clients

In an online chat I requested that my uverse internet and tv be canceled at the end of my billing cycle in July Subsequently to that conversation, I was out of the country and could not confirm whether they had canceled serviceI was then affected by Hurricane HarveyI was finally able to contact AT&T in September to tell them that they were still billing me and had not honored by request to cancel service I was told they would refund me approximately $for the overbillingI returned all the equipment (which in today's conversation they confirmed to have received), even though the refund was not contingent upon the return of equipmentI contacted AT&T today, again by chat, and after wasting about hours being transferred a total of five times, I was told me I had to wait three billing cycles, and that I would receive a refund for about $Conveniently, I did not receive a transcript of the conversation as I had requested Also, to continue that conversation where

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1on September 25th I moved into this apartment the day after I moved in I scheduled at&t to set up a mb/s internet connection, that came with a promotional home phone, for dollars a monthA week later a tech came out and installed a mb/s internet connection and a home phone, without informing me that I was not getting what we had agreed uponWhen I realized what had happened I called and cancelled my service, because I was told I had the first days to cancel my policy without getting chargedAfter that I received two bills from at&t, when the second one came I called and talked to a customer service rep who told me he had taken care of the situationA week later ro my surprise I got a call from a collection agency regarding my at&t account I again called their customer service rep an

AT&T offered to upgrade my DSL to Uverse service at home, which I took but then noticed I was getting paying them for both DSL and for Uverse service
AT&T offered to upgrade my DSL to Uverse service at home, which I took but then noticed I was getting paying them for both DSL and for Uverse serviceMy DSL was set on auto pay and at the time of signing up I was told that the new Uverse service will be billed through my cell servicemonths later I just happen to notice that they were still drafting my account for DSL while I was paying them for Uverse as well
I called and spoke to three different departments and finbally was able to make them understand, then one of the agent told me he is issuing a refund check for months which would take 7-business days and will be mailed out to meThat was a month ago
I called yesterday again and again was transferred to different departments and finally was told there is no refund to be had!!! The balance is zero and that they

DO NOT COMBINED MY WIRELESS AND U-VERSE ACCOUNT ORDER FOR 04-07-
Subject: DO NOT COMBINED BOTH WIRELESS AND U-VERSE ACCOUNT ORDER
On 04-06-and 04-07-2016, I had conversations with several AT&T agents about the combination of my wireless cell phone number *** - account ***) and (U-Verse account number ***) with the understanding I will received a permanent incentive for a monthly, $off my total Bill for doing the combinations of both accounts for the duration of being with AT&T
After receiving an AT&T email on 04-07-2016, Combined Bill Notification, stating, "You asked us to combine your account" with no mention of the permanent incentive for the $off my total Bill.I changed my mind with the combination order
As of 04-08-2016, I changed my mind because when my U-Verse contract expires on 04-06-2017, I plan to seek another cable/Internet carrier; three reasons:
(1)A Lack of promotional economic incentive for regular U-Verse customers (

There not locked in prices are not locked in they charge more every month