AT&T

My issue with AT&T is that I feel their billing service is unfairI switched from AT&T from Xfinity thinking that their service would be better, so far it's mediocre my signal keeps getting lost but that's not the issue
The issue is the bill, I started service on Octof this year and yesterday day I received a bill that's due on the 23rd of this month, which is ridiculous considering that I was lied to by AT&T sales department that basically told me what I wanted to hear
I shouldn't have to paid a full bill if the service hasn't been installed for not even weeks, I strongly feel AT&T are ripping off customers that way and need to answer for this
I can even see if it was a pro-rated amount but the full amount? Absolutely notI seek fairness from AT&T and so should others
Product_Or_Service: Uverse TV and Internet
Account_Number: ***

My complaint is with the Customer Service Deptas wellI ordered u-verse approximately 3+ years agoI received the equipmentI also received a letter which contained a telephone number that I could call in order to leave my information for an install time for the equipment
I called the number and was instructed to leave a brief messageI did so, informing them that I needed my equpment connected and left my numberI didn't receive a call by the end of the next business day so I called and left my information againTt the end of the next business day, nothingI called the next day (Saturday) still nothing by Monday morning
I called customer service who told me to call a technician at the same number I had already called times and they told me that he was probably busy and that he would eventually call me back
Two weeks passed and I realized that I had not heard from him
month or so after the initial phone call to the technician I received a bill for the U

I called regarding a commercial that I heard on the radio regarding free internet for lifeI asked the rep what do I have to have she stated I had to have unlimited services which I had.She had me on the phone for over an hour to check on this promotion and to see if I qualifyShe even stated that she need to do a credit checkShe came back and stated that I should not get any bills for equpment , installation or anythingI get a bill in the mail for $I called to ask why only to be told that I do not qaulify for the promotion that was setup forI have called over and over again about this because it is not fair that I switched from comcast paying $a monthYou have violated my house it is like you rapped me butting new holes in my house only to say oh well you dont qualifyYou make millions of dollars a year and you are telling me that you cant honor little mistake

Order was placed online and promotions were left off the accountHave tried to resolve multiple times over the past week and no one will call me back
I placed an order online for TV/Internet for $each month with HBO and movie channels free for monthsMy bill for the first month is over $because the promotions were left offI have contacted AT&T *FOUR* times and keep being told that someone will call me back within ten minutes and that never happensI am not paying the bill that was due on February 22nd until the issue is resolved and I feel confident that I am close to having my service cut off due to non-payment, even thought AT&T refuses to correct the mistakeI have been told by three people now that the error was on AT&Ts end and that they had similar issues with other people regarding online ordersI don't understand why it would take over a week to resolve thisI cancelled my account with Comcast because of awful customer service and switched to AT&T but I now t

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1I have been an AT&T customer for over yearsSadly, I must tell you that the quality of your customer service has gotten so bad that I will be transitioning my phone and TV services to other service providersI currently have Direct TV and had wanted to change to uverse TV I am attaching a PDF of the chart I had with your representatives on Nov .As you will see when you read the transcript, I was switched from person to person multiple times, You will also see that I specifically stated that I had TVsI was given a quote of $per month with a $gift cardThe installation was scheduled for Saturday, Dec Today, I wanted to confirm this so I checked my AT&T app When I checked, I saw that the order was only for TvsI went back on line and started a chat to add another recei

Horrendous customer serviceMost of the service reps are located overseas and don't speak great EnglishNever encountered a group of inept, unprofessional and unaccountable everRegardless none of their reps and/or supervisors are empowered to do anythingThey must be paid pennies on the dollar for apologizing with any dialogue you have with themBiggest mistake switching from Verizon who had superior customer serviceCorporate suits in the USA who are unreachable collect their money and leave these foreigners to deal with customersI'm running for the hills when my contract is upThis company is*** human waste

I was with AT&T for years and watched it deteriorate to one of the most unscrupulous organizations to ever plague our societyAT&T overwhelmed me with billing and service errors, deceitful sales reps, unprofessional and amazingly rude account reps, and an all-around unsatisfactory consumer experience that drove me to seek services elsewhereHow they've managed to escape regulatory oversight and penalties is simply stunning

I had an existing internet business with ATTI recently moved and requested the service be installedAfter several calls with no commitment, I finally got a commitment on 12/26/and a TICKET # *** for an order to installThey said someone would be contacting me within days to scheduleI never received a callI have called several times with no commitment of an installation or recognition of the ticket order they gave meI have a home business and no internet has affected me severelyIn addition, I have medical issues that require communication with medical professionalsIn todays world it is common practice to use the internet for most daily activitiesThis is affecting my family also as they have needs that use the internet to communicateNow, I'm forced to go to McDonalds every day to functionThey are currently charging me for services I am not receiving
Product_Or_Service: internet
Order_Number: ***
Account_Number: ***

Every month ATT/ DIRECT TV deliberately charges more than customers owe, forcing customers to contact them every single month and fight for a correct billThat is extortionATT/ DIRECT TV does this sleazy business practice deliberately and constantly and they have gotten away with it for years ATT/ DIRECT TV are sleazy, unethical corrupt companies

AT&T promised a $reward card after acquiring services, but now AT&T will not honor their contract and refuses to send me a reward card
I decided to sifor AT&T U-verse and Directv services in January when AT&T offered a $Visa reward card for purchasing their service After acquiring AT&T service, and filing for my reward through their reward center website, I never received my $
In March I inquired about my reward card and was assured by AT&T reward center customer service that the card was indeed on its way
In April I inquired AT&T again about the status of my reward card and was redirected to Directv, and then once again was redirected to AT&T both of whom kept giving me the runaround and said it was either companies problem to fulfill the reward card Exasperated from a hour back and forth phone conversation I ended the call
In May I used the customer service chat function and was once again directed to try Directv to fulfill my reward
In Ju

This is the worse company by far I have ever had to work with doing businessI called to transfer my service of Directv to my new home and the lady talked me into purchasing ATT WIFI if I paid $up front, so I didThis was on July 21stI had a time scheduled for August 3rd from 12-4pm no one showed so I called at 2:24pm to make sure someone was coming between those hours they said oh they will be there within minuteshours rolls by its now 6:30pm I called and was on the phone for an hour finally I got a supervisor named*** that didn't seem like she cared really about what was going onLong story short with her she gave me a reference number for the call and assured me that I had an apt today (August 4th between 12-4pm)I did live chat yesterday morning because I couldn't be on the phone because I am at workSo I confirmed that my money was going back to my account and my aptShe said my money would be in my account within hours (never heard of it being so quick b

Hi Does anyone know how I can file a formal complain about AT&T's unfair practice? Does people go to FCC or Better Business? Are there other online site, I can get help for unfair business practice by AT&T
Here is situationI have been with ATT for years May 15, I decided to change to TMobile as ATT is getting too expensiveMy billing cycle starts at May I only used the ATT wireless services for daysThey forced me to pay a full month's services which is dollars They said that ATT does not prorated and it was in my contractTo me, this is robbing and stealing from commonersIf I am making minimal wage, I will have to work hours after tax to cover the bill This took me by surprise and it is ridiculous

There was a commercial that ran around December of that stated something to the effect of; bundle your internet, tv, and wireless (phone) to get unlimited dataFrom the day I first saw this commercial I have called trying to bundle everything for this unlimited packageFirst I was told that I could not do it because the internet and tv were in my husband's nameTo fix this I put him on the phone and he gave the rep permission for me to take over as primary on his accountWe were then told that we had to close his account and open a new one in my name, so we did thisNext I was told we still could not combine our bills because of the wireless plan I was onThis is when the early cancellation fees stated coming on my husband's now closed accountAt this point I am frustrated asking for a copy of my notes because on multiple calls I was told that there were no notes in my account, I asked for supervisor after supervisor and never got oneA year later and multiple calls, after

If I could give zero stars I would!
ATT has told me for two years now I can get DSL internet and when the order is made the day comes and goes and no one shows up, I call and they then tell me the order was cancelled as there are no more ports availableI make sure to advise them of the history every time I call, I ask for a supervisor and go through it all againMeanwhile a neighbor of mine who moved in AFTER we did was complaining at her child's baseball practice about lack of internet and another parent hands her their card and says "Call me tomorrow, I work for ATT and can get it on for you" !!! What do you know, she has high speed internet so her kids can play video games when there are NO MORE PORTS available while I'm paying four times more for slower satellite internet so I can workVery unsatisfied and disappointed with the only internet provider in our area

I've been been an ATT customer for quite a while now, only with wirelessI added internet only services in August of last yearWhen the guy came to install it, I voiced that I was interested in the bundled service but thought it wasn't available for my area yetThe guy, Titus, informed me that uverse tv was available in my area and that if I was wanted to bundle it with internet he wouldn't recommend that I proceed with the installation of the internet only serviceI took his recommendation and did not get the service installedHe promised me that he would cancel the services once he got to his truck and that I would not be charged any thingI think call ATT a few days later to order a uverse bundleThe woman that I spoke with told me that Titus did not cancel my uverseI asked her what I was supposed to do because the service had not been installed so there I never usAed itShe told me that she would cancel the account and backdate itAgain, at this point I am told that I will not be charged for closing that account because services were NEVER usedThat was on 08/15/It is now 03/29/2018, and I received a letter from a collections company stating that ATT has referred that account to them as a delinquent accountI'm not understanding how when I will assured twice that I would not be chargedNot to mention that was seven months ago and ATT has NEVER sent me a bill for thisIf I am forced to pay for this, I do consider that stealing and ATT will forever be considered thieves in my bookI will also not only leave them once my current uverse account is up but I'll switch my wireless as wellWhen I reached out to ATT about this issue, I was told that I had to talk to the collections company since it was transferred to themI'd like to know why I never received a bill from ATTIf I had this would have been taken care of a long time ago

I switched my business phone to Comcast Business from ATT business This included ending ATT DSL service and switching to Comcast business internet The service had been in effect since The switchover occurred December 22, I have been receiving bills for the last two months for 12/19/2017-1/18/and 1/19/2018-2/18/I regrettably paid the bill for 12/19/2017-1/18/as I was told by an ATT agent that a prorated final bill and refund would be sent to me after the paymentI payed since I feel responsible for 12/19/2017-12/22/ Instead of proration and a refund, a new bill with $of new charges (1/19/2018-2/18/2018) has been sent to me I spoke with people today who were unable to resolve the issue, constantly forwarding me to the "correct department" I expressed my unhappiness with their service Previous to today I have spoken with more than ATT agents in regards to canceling this account, going back to November 2017, as I was preparing for

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0We entered into contract with Direct TV/ATT for a bundle for internet and tv service We signed a contract that promised us specific credits We have been overbilled and overcharged for 17+ months Each time we would call to complain we were lied to We were promised that someone would make the correction and apply the overpayment to the bill That has never happened
Finally, when the overpayment reached $1,we turned off auto pay, after spending countless hours on the phone trying to get it resolved Again, we were promised that corrective measures would be taken That has not happened We continue to have our service disconnected and Direct TV/ATT continues to have over $of our overpayment without crediting our account
We called multiple times, spoke to countless people, an

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On November 14, I cancelled my account with AT&T UverseI received another bill in DecemberI contacted AT&T and was told the account was not closed appropriately in November and was guaranteed by the representative everything would be straightened out, in fact I was owed a credit of $and I would be receiving the refund in business days I contacted AT&T on December 22nd and inquired about the refundI was told the account was still not closed and that I owed $The representative again told me that my account was straightened out and I would be receiving the credit by the 15th of January and the amount owed was credited back to my account I received a collection letter on January 12thI contacted AT&T and was told the account was still not closed and nothing could be done unt

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I have been without internet for days at this pointI have contacted AT&T a total of times without any resolutionI had an appointment set up for a Saturday, only to have the tech not show up or callI then called again to have a new appointment set up and the tech again didn't show up on MondayThe tech listed that we were not home and the time that he entered it was at I was definitely home at this time as I left work early to make sure I was here for the 1600-time windowI called again on Monday and setup a new appointment for TuesdayFinally a tech came out and let us know it was an outside line issueHe stated he put in a helper ticket and that someone should be out the next day to fix whatever line issues there wereThursday, still not internetAt this point it's been

I was charged a cancellation fee for ending my Directv service due to moving into a location that didnt allow DirectvI was advised by the representative that it would be waived because they could see that there was no service activityAlso, I was charged for multiple Apple watches even through I called on numerous occasions to express it was an error and that every time my watch didn't sync to my phone, when I reconnected it was conncecting as a new deviceAlso, I was told that the charge for a iwatch was only $a month but that was not what I was chargedI was charged 5x's the price that was told to mePlease note I only have one iwatch and I was being charged for three.I was being charged for lines and I only had
Product_Or_Service: Apple /iphone and watch/Family Plan
Account_Number: ***