AT&T

Directv promised to deliver me phone,internet,cable on Aug 16, However, they rescheduled the appointment to install phone and internet on Aug 21,between hours of 8-12noon However they never showed up between those hoursnow they have promised to come Aug 23, 2017, between those hours

I ordered a phone and it was hand delivered by a strange man insisting I let him inHe wouldn't leave the phone, which I paid for with meATT has partnered with a company called ENJOYI didn't want the set up they were providing and I made that clear when I ordered the $phone ATT says they can't cancel the order, I don't have the phone and I have spoken to different customer service repsI just don't know what to doDoes ATT really think its appropriate to have a stranger insist on entering your homeI am beyond frustrated and plan on switching service providers as soon as possibleThis is the third scam that ATT has been part of in the last yearThe customer service is terrible and at the moment I paid for a phone I don't have

bill responsibility transfer is not allowed
Product_Or_Service: att internet
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement :
To whom it may concern,
On 06/06/at approximately hours, I called AT&T and spoke with customer service representative *** *** quoted me $79/month for the next year for my U-verse services (t.vand internet; no change in service) Also, he issued me a $credit that would be applied to my next bill since the previous bill that I had paid was over that amount (paid approximately $for the month for the U-verse services)
On my next bill that I received, I noticed that my U-verse services were still listed at the higher amount and not at $79/month I called AT&T and spoke with representative Oden at approximately hours on 06/26/ After explaining the situation and stating that my bill needed to be lowered $to reflect the $79/month, she stated that sh

Service Type: Business ServiceAccount: XXX-XXX-XXXX-XXX XAccount: XXX-XXX-XXXX-XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have a contract for year with ATT $40/month for local call only...no long distance, no internet..." JUST A LOCAL CALL ONLY "I HAVE NO LATE at all
Around months ago...I have new year contract with ATT with option
1- $each month with Free Tablet
2- $each month with no tableI took the second option for $25/month for local only
I CALL and talk time the ATT managerand They "CONFIRMED ME" my bill balance was ...ZERO
PLEASE REVIEW MY LAST CALL TO ATT THIS IS TRAP AND REAL SCAM
Now I receved the bill 'LATE FEE...$180/MONTH FOR LOCAL ONLY'
This is a hide fee....$180/month for LOCAL phone call onlythis is a real scam
$180/MONTH FOR LOCAL CALL ONLY.....NO LONG DISTANCE...NO INTERNET....THIS IS A SCAM
Product_Or_Service: local pho

My issue with AT&T is that I feel their billing service is unfairI switched from AT&T from Xfinity thinking that their service would be better, so far it's mediocre my signal keeps getting lost but that's not the issue
The issue is the bill, I started service on Octof this year and yesterday day I received a bill that's due on the 23rd of this month, which is ridiculous considering that I was lied to by AT&T sales department that basically told me what I wanted to hear
I shouldn't have to paid a full bill if the service hasn't been installed for not even weeks, I strongly feel AT&T are ripping off customers that way and need to answer for this
I can even see if it was a pro-rated amount but the full amount? Absolutely notI seek fairness from AT&T and so should others
Product_Or_Service: Uverse TV and Internet
Account_Number: ***

I wish I had a choice, but they are the only option for a wired landline for my fire alarms I have been trying to access my account online, but there is already a profile set up I did not have the password so I had to call They went through a series of questions because I did not have my full account number I did not have it because they do not send paper bills So, I had paper bills sent and got my account number They still won't let me do anything without the pass code or security questionsI asked for a supervisor, but the supervisor did not call back as promised Also, I have to call back every year to renew my contract or the prices double or more However, every time I call, I go through this security mess Then, when they finally let me renew the contract, they take over an hour to do it It is a complete waste of my life and I wish there was another option

Service Type: Residential ServiceAccount: XXX-XXX-XXXX customer code 500Account: XXX-XXX-XXXX customer code 500Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1About weeks ago I rcvd a automated billing msg from At/T landline deptfor a phone number XXX-XXX-XXXX customer code this is not my home numberI have had my home number for about yrs, use it only for my security systemI travel and use my cell onlyI thought it was odd that there was a msg on my phone for another #I called At/t and spoke with a repI explained my concernAfter several holds he returned to the phone citing that he saw nothing on my acct, under the correct phone number , disregard the callThen this weekend I checked my acct balance which was But was notified by some one else my home number was disconnectedI phoned A/tt who confirmed that on 8/15/there was phone number change internally by At with out any pymnt info

I hope that this is going to be my last complain about *** internet/service, repair and customer serviceWe did not have internet signal since the night of February 26th.That means, we don't internet, no TV, no phone service no video camera alarmWe called and make an appointment for someone to fix itMy husband missed work so he can wait for the repair technicianOur appointment was 8am-He waited and waited, no phone call, no textNext thing he got was a text that said that it was fixedHow they fixed it? Nobody knows but, they didn't come in to our house not our backyard nothingAnd guess what, we still didn't have serviceSo we called again to make appointment, its 8am-againThe technician came at at last around The problem is, the minute my husband open the door the technician was already rude and mean to himHe still let the technician go to our bedroom where the modem isThe immediately said in a very rude way that we have to move our bed co'z he th

How does this company have an A+? It has negative and positive reviews! Has anyone used their phone support? It is awful At&t has the worst support of any service provider I have ever used It's not that their employees don't know what they are doing It's that the company is so unorganized and working in separate silos they cannot communicate departmentally I finally canceled my uverse and cell phone accounts because I was sick and tired of dealing with their sales and tech support My bills were constantly changing and my service was unreliable, at best Somehow my mother's cellular account ended up in my At&t portal even though our accounts were not tied together in any way except we shared the same last name We don't even live in the same city At&t could not separate our accounts! They couldn't even tell me why it happened So, I switched to T-Mobile for cellular and At&t business for Internet I had to use At&t because I don't have any other options! Help! We need more Internet service providers in Indianapolis!!! As for T-Mobile's cellular coverage, it may not be as good but my bill is exactly the same every month I haven't had to call them to complain because their is nothing to complain about That's all I want An honest service with an honest bill At&t does not provide that I don't care if they come out with time travel I will never go back They are too big and have gobbled up too many companies which has caused complete dysfunction from an organizational perspective I wish we had more options in the US It's sad Our Internet, cellular, and TV services are sad due to the lack of options All these complaints fall on deaf ears and I know this review is a waste of time

Overcharged for TV channels that I did not order in the amount of $47.49.Two payments that the company put into an incorrect account have not been credited to my existing account in the total amount of $240.00.Monthly late fees of $per month since September

Service Type Residential ServicebrAccount XXXXXXXXXbrAccount XXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 0brbrI started with Direct TV in January of They assured me that my *** would remain the same for yearsMy monthly *** is supposed to be 84.00monthThey guaranteed me that my *** would remain the same for yearsIt is going on months and they still have not got my *** wrightI have been more than patient with themThis is pretty much negligenceI have paid them every amount that was on the *** and never missed a paymentThey always assure me that the next *** *** be correctI am considering my options
Product_Or_Service: Direct TV
Account_Number: XXXXXXXXX

Terrible customer service after years as an at&t customer will be cancelingordered an Apple Watch and was not satisfied so tried to return it the day I received it was told that I would have to $to return it which was a blatant lie to make me keep the watch because you have days to return at a restocking fee of dollars but now that I was lied to and over the days now I'm forced to keep itwas also told that I do not qualify for the buy one get one iPhone offer which was also information that loyalty supposedly fixed for me so I drove to at&t to be told that loyalty was wrong and couldn't qualify me for that promotionSo they fixed information by giving me more information and a wasted drive at&tdont waste your money on AT&T who lies to customers so they can make money off of them

Three years ago when we first got At&t we set up different appointments to have service connectedAll times no one showed up called or emailed to say they were not comingNow years later we moved to a new address and wanted to continue our serviceGot everything set up made appointment, once again no one shows up and there was no call or email to let us knowI call sms get the run around for almost an hour then was told they would be calling me back, no one ever calledNext day I call back to cancel service and after telling all my info again because it's never saved the representative said he would call back and never did againWe have now finally cancelled service but I really want someone to be held accountable for treating customers this way

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On January 2016, AT&T offered bundled-service which included UVerse + DirectTV + AT&T (internet, cable TV, and telephone service)I agreedAfter digging my lawn, changing cables and days of NO service for internet, AT&T determined they "did not offer UVerse" for our residential areaAfter another days of NO internet service, where my personal business suffered; I told AT&T to cancel UVerse (since it was not available in my area) and ONLY leave the telephone and cable TV service
On February 2016, I continued to have interruption in internet serviceOn February 11, 2016, I cancelled AT&T telephone and internet serviceI switched to ComCast for internetI opted to keep ONLY Direct TV (under AT&T) for cable TV - this was the ONLY service kept
AT&T has continued to send me bills for intern

Our internet provided by AT&T has been out since Friday 09/29/We called AT&T and three technicians respondedStill no internet and being charged
On 9/29/17, our internet went out spontaneouslyWe called AT&T and they asked us to unplug the router and attempted to do diagnostic work over the phoneHowever, the issue was not resolved so they said they would send a technician to investigateThe technician arrived at approximately 1:p.m.and looked at the device, the telephone and Ethernet cable and said the issue is not inside the home but with the lines outsideThe line he needed access to is in a neighbor's yard and the neighbor was not homeThat technician dispatched a truck with a bucket lift to access the linesThe truck arrived with two new technicians who examined the lines from the poles to the outside of my residence and determined the line needed to be replacedAt approximately 7:p.mI received a phone call stating my internet should be workingI arrived hom

I was with AT&T for years and watched it deteriorate to one of the most unscrupulous organizations to ever plague our societyAT&T overwhelmed me with billing and service errors, deceitful sales reps, unprofessional and amazingly rude account reps, and an all-around unsatisfactory consumer experience that drove me to seek services elsewhereHow they've managed to escape regulatory oversight and penalties is simply stunning

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Months ago, my wife and I decided to have land line installedSet up with AT&TWhen rep came to install he said he would notWe already had Internet with att and should be shared line he saidNot installedI called att to straighten out the this confusion and combine to shared line and have installedAfter too many calls and too much time on the phone, I told the last rep on the phone to forget it.....we would not buy their phone service
We got billed for the phone and have had several "overdue bill" noticesI called and talked to a billing rep after a few of these bills and he said he had everything cancelled out and We would not get any more billsToday We got another and this one today is basically saying our credit rating could be adversely affected by not paying this as they

I was customer of AT&T (internet) and Direct TV, these were bundled and billing/ payments were handled by AT&TAfter cancelling services with AT&T and Direct TV May 25, I have issue with how AT&T handled my account/ billsMy AT&T account number is XXX XXXXXX and my Direct TV account is XXXXXX XX
I returned all equipment to AT&T and Direct TV as requested and paid my final bill $(not sure why was it more that my monthly payment of $but I paid it just to be over and done), In the middle of July I received new bill for AT&T and Direct TV services as my account still being active
I called AT&T and resolved this issue I was advised that my balance with AT&T is $12.87, I was suppose to receive updated bill, nothing like that happenI was than sent to DIRECT TV to resolve the issue of my account still being billed and I was able to resolve it with representative, charges for the time from cancellations were waved and I did receive NEW BILL from DRIECT TV of $4,

Service was ordered for High Speed InternetAn Arris modem was received from AT&TThe shipped package did not contain the power cordOn numerous calls to AT&T I was told that they would have to do another credit checkThat my order was canceledThe Service Reps (***) have become unpleasant with resolving my issueIf they are not willing to honor my credit inquiry that they made weeks, I request that they remove the inquiry from my credit file before running another inquiry
I currently possess the equipment that they sent to my new address for service with new accountI was told today that since I opened this package that I have to send it back A return shipping label was not offered and I do not know where to ship it too
All I ask is that AT&T honor my original agreed upon order of HSI at $per month plus tax and send the remaining power cord and self install kit
Product_Or_Service: High Speed Internet /UVerse
Order_Number: XXXXXXXXX
Account_Number: XXXXXXXXX