AT&T

Was looking for an alternative to my current TV providerCalled AT&T to inquire and was roped into a bundle with cellular and DirecTVWas told I had days to decide if I wanted to keep any of the services I purchasedWas told my old phones from Verizon would workWas told a specific price for bundled servicesdays in, had to buy new phones because old ones did not workweeks in got a preview of first bill, no promotional pricing appliedCalled multiple times and was told it would be fixedweeks in, still no resolve and attempted to cancel all servicesCouldn't cancel because come to find out DirecTV is a hour to leave the contract scenario, not days ($x months)Phones just fell out of day period also not aware of ($900+900+500)Plus initial bill is $So now I'm on the hook for over $and useless phones because AT&T doesn't work well with Verizon network and vice versa

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I contacted AT&T in August regarding my servicesAfter waiting minutes or more, I spoke with a repI assumed that she was helping me with my internet and billing concernsAfter holding minutes, she indicated that her computer was down; however, I could get faster internet at no additional costShe requested that I call back within one hourI called back, and spoke with a maleAfter being on the phone with him for minutes or more, he indicated that he would call me back after speaking with his managerNo call backI was dealing with the death of my father and his hospice care; therefore, I called back in September The hold time indicated minutes, but I was on hold for more than minutesDue to just returning to work and meeting, I couldn't holdI called today, and

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0On July 2017, I ordered internet and directTV installed in my home The directTV was installed but the internet technician never showed up A internet technician was scheduled to be sent to my house different times No one ever showed up to install my internet That's different times, I had to take time away from work to wait for a technician that never showed up times I was promised someone would be there to install my internet and no one ever showed up
I finally gave up and decided to cancel my internet However, since August, I have received a bill every month charging me for internet, when the internet was never installed in the first place Every month I have to contact customer service to tell them to stop changing me for internet I have a received an internet bill

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Back in May of 2016, I called *** business to get an internet set up at my office, all they did was *** me upfront for a service they have not provided Til this date they have failed to call me or install my service
Product_Or_Service: Business internet
Order_Number: XXXXXXXXX
Account_Number: XXXXXXXXX

was talked into opening phone service in Sept and was lied too on cost of phones and unlimited data, cancelled phone service immediately when I recd email with facts but then phones sent to us anyway, called back in and canelled service again then returned the phones got taxes refunded and restock charge droppednow im getting billed for service and phjones we dont even haveAT&T just threatened us with collection I spent hours trying to resolve this now I have to call them back to see why we are being billed for service we cancelled and have never used SO GLAD I CANCELLED they have misleading salespersons and horrible customer service reps who do not document their system

I have found the disorganization of this company's coordination between online and in store and phone communication to be astonishingI have spent over hours of my time trying to resolve an issue with themI have had customer service reps who couldn't take me off a hold, place orders for a replacement phone I didn't ask for (and then charge me for it, even though I was trying to cancel my service and DID NOT ask for another phone to be sent), send a phone to the wrong address three times (even after changing the address online, in person, over the phone, and having the address change confirmed), place and cancel orders for a phone replacement without notifying me, and abruptly end customer service chats while I was in the middle of trying to explain my situation and ask for helpAt one point I was in the store and provided with a customer service number I could call that was not even an ATT numberOver the last weeks, they have been unable to fix my situation despite all my good faith attempts to let them fix it and continue on as a loyal customerOnce I started trying to cancel, they insisted I talk to managers first who then promised me calls back with the agent assigned to my caseI was never called backI have waited and waited and finally had enoughWhen I finally decided to cancel, the agent I talked to just kept saying "Thank you for that information" when I expressed my concerns without actually responding in any way or offering solutionsThe agent went on to argue with me about my request to drop the charges on my account for the new phone upgrade I never gotI believe they were unprofessional, deceptive and rudeI strongly recommend against AT&T

Hello to whom it may concern,I was promised $in visa gift cards to switch to AT&T(Internet only)After I made the switch I was informed that I would only be getting a $gift cardI have a chat correspondence with an AT&T customer service agent showing the promiseThis is a scam and businesses should not be allowed to make promises they cant keepPlease let me know if you need a copy of this correspondence.Is there any recourse for businesses who do this? Thanks for your assistance
Product_Or_Service: AT&T Internet
Order_Number: NA
Account_Number: Account ***

I filed a complaint before and I thought the matter was resolvedI think you have all the issues I was concerned withEverything was going good and my bill was at a reasonable rate, I think my bill was at $or there about, which included my DTV and WirelessIt was all right for about a month and then it gradually increased to $(current bill which is due 8/13/18)How do these people get away with thisI think my internet has increased tooI need those services cause I'm handicapped and disabled I'm on dialysis and I'm in rehab now because of a fall in a showerI hate to complain but this AT&T is getting out of handI have been an AT&T customer since my daughter was a baby and that has been over yearsPlease help me if you canThank You very much***

I have only had AT&T's Uverse service (internet only) since June 2017, and I already have spent several hours talking and chatting with their customer serviceFirst, a representative told me that I would not have an installation fee when I first started serviceHe said it was "waived for my area" when I asked about itMy first bill came, and there was an installation charge of around $I called and was told they would not take my charge offAfter spending hours of my time trying to talk to upper management, the charge was eventually taken off
Soon after, I moved to a different state and had my internet service set up at my new apartmentFirst, I was told that my internet would go up to $a monthMy charges are now $a month, and despite bringing this to the customer service's attention on two occassions, my bill remains at $a month (and it says it's only a 12- month promotional price in small letters online)
Second, when I moved, they set up a new router, and did

I had an issue with my TV boxIt was a red x with an I reset the box a couple of times and when the box froze up I called customer support timesI was told that I could not perform the operation to reset the box so the technician could run the troubleshooting process to fix itI was then told by another representative that that process was impossible to doMy husband reset the box with At&t's instructions online, thus bringing back the red x with an and the technician was able to fix itI then had the technician that fixed it send me to a supervisorI told him all the problems (his name was ***) and he kept trying to constantly explain about the boxI told him the box wasn't an issue it was the customer serviceHe then just repeatedly apologizedThis was after phone calls (approximately) and hoursThis is absolutely unacceptableYour people are not trained to fix equipment if it doesn't fit their script or their exact set of stepsThey cannot think outside t

Through *** I purchased an AT&T internet and Direct TV bundle Several months later I moved and when I tried to transfer the service I was informed they did not have service in the new area so I was forced to cancelI was sent a bill that included cancellations fees of over $which I disputedAT&T admitted on a recorded phone call that they incorrectly charged me the cancellation fees for service I was told that they would adjust the bill accordingly and other than sending back the equipment I could consider the matter closed The only other communication I received from AT&T was an email how to return the equipment which I did
months later I noticed that AT&T sent me to collections for $without sending me a bill or notifying me I called AT&T on 8/9/and I was told the $was charged as an early termination fee which should have not been chargedThe AT&T representative admitted this fee should not have been charged and recommended that I file a dispute

Our internet and landline constantly stop working and start working all day long sometimes we are without both for hours on end and despite calling AT&T multiple times they are unable to resolve our problem and continue to charge us data overage fees because we are unable to use internet and have to use our dataWe have been dealing with this issue for at least a year now and we were originally told by AT&T that this commonly happens with weather changes, but now it is constant and they have offered no solution to our problem or refunds for the money they continue to charge us for their failed product

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We signed up for U-Verse & Directv in November We were told at this time our directv bill would be $monthlyAfter a month of having directv we called to have the service cancelled, only to be told we had signed up for a 2-year contract, which we were NOT told in the AT&T store when we signedInstead of being able to cancel, the employee told us she would change our plan to the least expensive package, which would only be $45/monthWe realized yesterday that our payments were not coming out of our account, so we contacted at&t againThey said our payments were returned by the bank, which we were not aware of or contacted aboutWhen we got online to view our bill, we realized we were being charged for a very expensive $145/month package for the past months! We called AGAINThe employ

It's rated one star for a reason, and a quick scan of other reviews will show you that all of our issues have in common their customer serviceThey don't care, and will lie to youAgents will contradict not only other agents, but themselves as well -- all in the same conversation They mock you, disrespect you, give you the run around and flat out LIE to youAfter 12+ years of being a loyal customer who also subscribed to directv, I have filed a formal Revdex.com complaint and will be disconnecting all my servicesI will discourage anyone from using AT&T at every chance I getYou should do the same

I did not receive Disneyland tickets that were due to me after claiming them on the "AT&T Thanks" app via the "Event Access" feature
Supposedly there are a handful of tickets that go live at pm EST every FridayAfter minutes of attempting to load the page that shows available ticket options, I finally got to the point where options began to appear
One of the options was Disneyland tickets, so I clicked itA claim page loaded and a blue "submit" button appearedRight above the button was a message stating that the button would not appear if the tickets were no longer availableTherefore, tickets were available and I figured I was good to go! I even took a screenshot of the page on my phone
Then I clicked the submit button and nothing happenedClicked it againNothingI was never directed to any sort of redemption page where tickets could actually be retrievedNo confirmation messageJust stuck on that same page with "tickets reserved" and available but no way to actually receive themI know there was no connectivity issue because other apps on my phone were connected to the internetEventually I went back to my home screen, clicked "history" in the app, and it said that I had claimed ticketsbut, nope! Nothing has been receivedNo emails (checked spam folder), texts, or anything
I reached out to phone support and got shuffled around to or customer service reps in various departments who couldn't help me at allAlso reached out to social media support via Facebook and still waiting to hear something from themNot sure why it's so hard to connect me to the person responsible for AT&T Thanks redemptions
I'm a volunteer youth mentor and was hoping to take the child that I work with down to Disneyland for the first timeThis would have been perfect for that since the tickets aren't cheap, but the whole thing appears to be a bait & switchVery unfortunate
Side Note: Since the tickets are showing up as "claimed" in my "history" on the app, even though I never actually received anythingthis will probably make me ineligible to claim any other tickets this month (based on their terms and conditions), which just adds to the overwhelming disappointment I have in AT&T and this app

In January of I bundled my wireless, cable, and internet I was informed that the first bill in Feburary would contain some of the dates from January not covered by by the bundel On the bill dated January 25, 2018, you notice I paid $and for the mobile services for the period dated January 26, through Feburary 25, On my bill dated for Feburary 25, you will notice that another charge of $has been included for a period of January through February When I contacted the ATT Customer Care, I am told that they are different periods as I had two different plans prior to the combination of my bill Later on the same recorded call the manager told a different story and informed me I need to pay my bill in advance and that is the discrepency

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My internet service is unreliable I have called for repairs only to receive the wrong technician for my problem Out of approximately service calls over the past two years did I get a 'Lineman' who told me the underground cable is defective I have also been told that there are no plans to replace/upgrade the underground cable, yet they expect all the customers in the neighborhood to continue to pay for unreliable service

Customer service is incredibly poor, over charged and "late fees" when they don't send bills in a timely mannerCustomer service reps will promise plan/deal, but it's not documented I got rid of auto pay because they didn't honor their fee agreements, now they send my bill late and charge me late feesUnable to pay online as I cannot access my online accountUnable to resolve over phone or using online chatI was transferred three times while trying to pay my bill over the phone, the last time I was disconnected twiceI believe these are purposeful tactics to prevent customers from getting the services ATT has agreed to

I bought new I-Phones for our children for Christmas (2017) with AT&T wireless serviceUnfortunately, after delivery to a local Fed Ex distribution center, the phones were stolen before they could be deliveredSince the phones were purchased under an AT&T phone upgrade contract and were tied to the old telephone numbers, AT&T advised that it would take hours to cancel the old contract and issue a new oneIt has now been hours and two broken promises for action by different AT&T service reps and nothing has been doneIf AT&T can't get it's act together, the kids aren't going to get their main Christmas presents this year and it won't be a very merry Christmas for themThanks, AT&T I'll update this review if anything changes but at this time we are not very hopeful

Called in irate on 1/28/reporting charge for serviced increased by double
Called in irate on 1/28/as dsl internet increased almost double to Told them I wanted to disconnect immediately as you can get cable internet for a month and dsl is almost obsolete and it was ridiculous to charge that amount Rep said to just pay what I currently was paying and she would take care of the rest and disconnect service Made payment that day (28th) for now on 2/13/get bill for Not only did she not credit me, she also did not tell me I'd be receiving another bill for According to bill their charging me after shut off date as well Been on phone with them today for over an hour-one time 20mins with dead silence while on hold supposedly being transferred to the customer resolution dept Finally hung up as I realized they put me on hold to go nowhere-called back, this lady said there is no Customer Resolution dept and said I needed the bill