AT&T

u-Verse internet service drops frequently, charged incorrectly for technician dispatch even though customer has not requested
U-verse internet connections drops very frequentlyCitrix gets disconnected very oftenComplained technical department, they could not fix over the phonethey choose to send technicianThe technician has visited and could not make any repairsI have logs to show but he is not willing to look at logsThe problem is intermittent and how could it repeat while the technician is at home for to minutesHe does not listen.I still have the same problem
Also, I am charged for technician visitingI did not ask for technician dispatch, they choose to send
After my chat, att agreed to remove the chargebut after a week, the charge was not removed, my service suspendedI am being made to pay the technician incorrect charges, restoration fee
My chat reference number # XXXXXXXXXXXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1WHEN I ORIGINALLY SIGNED UP FOR SERVICE, I WAS PROMISED A $GIFT CARD I NEVER RECEIVED THIS CARD LATER I ADDED A SERVICE CONTRACT, FOR WHICH I WAS PROMISED A $GIFT CARD THEY ALSO PROMISED TO RESEARCH WHAT HAPPENED TO THE DELIVERY OF THE ORIGINAL CARD I HAVE NOT RECEIVED EITHER CARDSMY CONTRACT HAS BEEN FULFILLED MY MONTHLY BILL IS NOW DOUBLE THE PRICE I WAS BEING CHARGED AND I NEVER RECEIVED THE REWARDS THAT I WAS PROMISED
Product_Or_Service: INTERNET SERVICE & SERVICE PLAN
Account_Number: XXXXXXXXX

AT&T does not follow through with their promotionsI signed up for one in December and never received the gift card the promotion claimed I'd getThe promotion was to receive a $gift card to resturant.com after signing up for autopayIt claimed I would get it after months of good standing, it's been well over months
I posted on the community forum and got a response but no follow up with what the person found outI've gone back and fourth on Twitter with AT&T Cares and no one could answer my simple questions of where is the gift card and I have called only to get a run around
I've been an AT&T customer for a lone time, I've never had such issuesI am very unhappy with the customer service lately and have debated looking elsewhere for other providersCustomer service is a big part of their service
If they aren't going to follow through or honor their promotions they shouldn't advertise them

AT&T completely ROBBED us and BROKE THE LAWmonths ago, I got added onto my fiancé's plan for $At the same time, we were given a deal for buy get free phones through a promotion with their tv serviceI got the free phone, and my fiancé, ***, just had to upgrade his phone for about $50, which we paid for completely in our first billSo, no installments or anything, and the AT&T guy laid out our plan for us in writing of a monthly payment of about $for EVERYTHING--every month (except for January), without changeFor the last months, we have been getting charged $180/monthThat's almost DOUBLE what we signed a contract to pay--a total of $unwillingly "donated" to AT&T! We called customer service and they tried to get us to continue to pay the $that was not in our contract and they would "generously" upgrade our plan from 3GB to 10GBWe of course said "no, we want the plan we signed for"So, they told us we had to go to the store we got the phones from and get the contractWell, that store was in a mall in Madison, WI and is conveniently closed, meaning we were unable to acquire a copy of the contractAfter working our way up management with customer service (one of which who RAISED HER VOICE at us), everyone told us the same thing: "Well, our computers say $Since the store is closed it is unlikely that we will obtain the contractSo, there is nothing we can do at this point." It is intriguing that they are a fortune company and they do not have a copy of the contract in their systemAfter dreadful hours on the phone with them, they "so kindly" said they would "let" us out of our contract for free, and we would just have to send back the phonesWhile, I am happy to leave AT&T and tell all my friends to leave/not join AT&T, they have yet to give us our money backThey lost/do not have a contract that they are basing our obligatory payments on, and yet are claiming we still owe money for the phones received by signing said contractAfter hours on the phone with them being rude to us, they wore us down to the point that they actually made us feel like WE were in the wrong and that "letting us out of our contract" was a good dealWe have yet to get our $backWhat they are doing is COMPLETELY ILLEGALThe obligation is on them to show us a contractWithout one, how can they prove that we owe them anything at all?

Service Type: Residential ServiceAccount: e-statement Account: e-statement Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1billing spiked to $without noticereceive e-statements account # is not listedpls have uverse contact me to discuss so we can discuss current promotions to keep me as a customerthxs
Product_Or_Service: August 26,

I have multiple issues with AT&T, starting but not ending with customer service, actual service, exchanges, and charges made to my accountAdditional to their inability to spell my first name correct (and then inability to FIX it so it is correct), I received my modem a full week later than was initially toldIt did not come with the necessary (and supposedly provided) cables to set it upI had to go out and buy themThe modem didn't workI was told that a serviceman would need to visit, and was given a date two days later at which time I would be at workNo other service dates were providedI dropped their services, and I was told I would need to return the modem to a UPS storeActual store, not an outletThe closest of which is minutes awayI wasn't told this until I tried to drop the modem off at the outletFor compensation, they told me they would email me a return label, which I cannot printI have now been charged for two months worth of service, even after I

I am so frustrated at this point with AT&TI have moved out and am simply trying to cancel serviceFirst, I went into an AT&T store to drop off my equipment and process the account closure in personThey refused to perform these simple tasks in a store and mandated that I call and then drop off the equipment for shipment at a UPS locationAnnoying, but fine - whatever I have to do to stop paying $150/month for basic internet and local TV channels (way overpriced, don't buy into their advertised prices btw...everything gets jacked up!)Then, I called their customer service on a Sunday (when one has time to handle these kinds of tedious time consuming things), they don't staff this line on SundaysOk, fineI'm sure if I wanted to start or upgrade service someone would be there in a flashFinally it's Monday morning, I'm at work so I can call during their business hoursI call, use the phone number associated with my account and they ask for some passcode I can't rememberAt that point they use the primary number associated with the account - one might think that would be the phone number that comes up on my online account as my primary number associated with the account, correct? NoIt's the home phone number for the landline service I never even wanted but you're forced to have to 'bundle' the already overpriced servicesWhich, since I never use it, I don't even knowSo, I say, please use the number on my account to verifyNopeThey won'tI ask for a manager, she informs me that they can't even access my account without these thingsThen she tells me, get this, to GO TO THE STORE to verify my identity...right...the store I was just at trying to cancel this in person to avoid these headaches? AbsurdSo now, I'm essentially paying about $pre day it takes me to get through all their ridiculous red tape to shut down this 'service'Buyer BEWARE, this is a horrible company to work with and if I were you I would look for ANY OTHER option before signing on to this madnessI should be able to login to my secure account, click a button and my service is doneThis is 2018, this shouldn't be anywhere near this hard

I wish to file a complaint against AT&T/Direct TV I set up direct tv in Feb with the Choice (all included) and was receiving a off disco
I wish to file a complaint against AT&T/Direct TV I set up direct tv in Feb with the Choice (all included) and was receiving a off discount for months I decided to call AT&T about their internet service in Dec and this is where the lies began and I have been being overcharged for the last months
1st Lie I call about AT&T internet I asked if the Fiber service was in my area and the rep that I spoke to that day in Dec advised that it was and stated that since I already had direct tv service that I would have unlimited internet When the installer came to my house he stated that Fiber was not yet in my area, I still went through with the install
2nd Lie I looked at my bill the first month and it was not unlimited I called and asked and the rep stated that I needed to combine the billing for my internet and tv to

I was with Directv and got a phone call asking if I wanted to try AT&T Mobil service because it would save me a lot of moneyI was skeptical because I hadn't always heard the best things about AT&T but money was tight so I was willing to give it a tryI expressed my skepticism and was assured over and over that it would be "risk free" to meI knew that a lot of companies charged a restocking fee for apple phones so I specifically asked if that would be the case and was told that as long as I returned the phones within days I would not be charged a dimeSo, we get the phones and as I suspected the service was awful but I still called to see what else I could maybe do with wifi calling, satellite, etcI went into an AT&T store in Yucaipa California and while I was trying to get help the employee helping me was too busy flirting with another customer (who was already being assisted by another employee) that he asked me to repeat several things I was saying and even turned away and answered someone else's question in the middle of me already repeating what I was askingI just walked out at that point and decided to mail them backMy service started 5/2/and I mailed them back on 5/I was charged though for service from 5/2-5/because that's when they received them, so I gave them my tracking information to show when I sent them back and they said "oh well that's when they got to them" and they had no way of knowing when they were received other than the date they show in heir computerSo, I guess mistake made and I'll move on after being denied any credits for the time period I did not have possession of the phoneEven though I had proof that all he numbers had been ported back to Verizon so the phone were clearlyIt being used for anythingThen I get hit with the restocking fee...$for phonesI made several calls at getting this fee removed and asking if they can play the call back where I was informed there was no restocking feeThey said they can't do that and they apologize that I was misinformedA request for the credit of $was submitted and was deniedSo now, I owe $for having a cellphone that worked percent of the time for daysSo much for saving me moneyThey don't care though , they have enough customers so losing me doesn't matter and I realize that I would NEVER recommend AT&T or directv to anyone at this pointAlso, AT&T can keep their generic comment on this review to themselves

This customer service has been one of the worst I've ever experiencedI was quoted a price that was not honoredI tried to cancel several times and each time was given the run aroundI was told as a consolation for having this hard time they wouldn't charge me to cancel but when I cancelled they had no record of saying that (big surprise)They told me three times they would call me back about various things and never did, further delaying the proceess so they could charge me more moneyI will not pay this fee and will not ever do business with at&t again

I have literally no idea how ATT can have an A+ rating when they are the biggest thieves in the industryOver three years and my cell phone bill has never once been the same or even close for that matterI have had to call customer service every single month to walk through the billThey can never explain why there is a massive difference from one bill to the next, but instead they read line by line and say "it all adds up." I have spoken with two Supervisors in the last two days and both have been sarcastic and rude, rushing me off the lineThis weekend I am changing carriers and filing an FCC complaintI am still forced to pay the random $that hit my bill - and that is still unjustified by ATT - to avoid hurting my credit

They took my money, ported out my number which causes my other service to be cancelled and then canceled my orderNow they are telling me to wait 3-business days for refund? What am I suppose to do until then? I need my money now and on top of that all your associates do is lieStella Gray told me I would definitely get my reversal the next day, she even set appointment for me to go in storeShame on you AT&T, shame on youYou can do way better!

this company tried charging me twice for the same month of service, complete scam

I sold my house and had to wait for closing two months laterI temporarily moved with family to a new address but had to wait to move into house I had purchasedI called uverse to turn in equipment but they told me to hang on to it and I would not have to pay anything from January to April for equipment rental fees or taxes Not only was I charged for each month, now they are charging me for full services which aren't even connected, a total of for services I haven't even used No hook upTheir excuse is that I miss understood The lady back in January clearly said I will give enough credit to cover rental fees plus taxes All lies, but worse is that I'm being charged full service when it's not even hooked up and no credit is to be given for anything according to my last call today May
Product_Or_Service: Uverse
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1had bundle package with att my bill was supposed to be a monthbill was $or more monthlythey charged me for unlimited long distance for more than years when I ask them several times to just take it off my bill they continued to bill for something I did not have and said I went over my internet useI disputed it with them they only agreed to take off $I told them I don't agree and will not pay you anythingthey have frauded me with years of long distance that never worked and over charged internet billsI was will to pay them $for months which should only bee $to $with taxthey billed me 1,after I told them I would not pay them $This company over charges customers, fraud them, and then don't allow any good internet companies accept H

I recently signed up for a 2-year internet and DirectTV bundle Within a few weeks, I received multiple ads reporting the same package was being offered for $dollars less I contacted AT&T requesting they honor the advertised price for the same package and they politely insisted there was nothing they could do They stated the manager was busy with other calls and would not place me on hold to wait for them

ATT was scheduled to come out to make repairs on my mother's UVerse phone and internet, August between - pm No one showed up at the residence to make the repairs nor did they call to cancel After literally hours on phone, new appt was made for August between and noon Corporate customer service was called to coordinate a rush on the service and to assign a representative It is now pm and we have not seen a service tech yet! I have made calls to the rep (none have been returned) and to corporate customer service All I get is we're working on it I'm fed up as my mom has wasted two days waiting on repair of faulty equipment that is just not coming I am so ready to discontinue my service and my mother's service with AT&T!

AT&T has been terrible with me I responded to one of their adds to hook up Direct TV and internet for $80/month The direct TV was hooked up and is working great The internet however is not even hooked up yet The people on the phone continue to promise things they shouldn't promise I was told they were coming weeks ago on a Saturday between 12-4pm My husband sat home waiting I was at work I got an email the previous day that they had changed our appointment to a day when neither of us would be around I called and requested that if they are going to change our appointment, they need to call and talk to me in person or send a text I rescheduled the appointment again and switched my schedule so I could be home They were supposed to come again between 12-4pm At 3:I called and asked if they were still coming I spoke to someone at a call center overseas and they said they were just running behind I waited till 5:and called again to cancel altogether The lady on the phone offered a $visa gift card and $credit on the billShe then transferred me to someone again at a call center overseas The guy took minutes trying to find out what happened, even though I told him that I didn't care what happened and that I just wanted this to be done Then he took another minutes trying to find out if they could come out first thing in the morning He promised they would be out 1st thing in the morning then before he hung up he said that I might be closer to noon After being on the phone for minutes I didn't care anymore and hung up It is now the next day and we waited from 8am till noon and no phone call, email, or text We are done and we are staying with charter This is ridiculous Why don't they have their technicians make their own schedule, since they know their own limitationsI can't believe I wasted Saturdays and a Friday waiting for this

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1ATT cost me over $in lost wages earlier this month due to outages and sending out TWO wrong technicians delaying the fix of the problemI called and cancelled my services on the 11th, and the representative first told me there would be cancellation feesI explained what a massive disaster ATT had caused me and she instead promised to apply credits to my bill to zero it out and I would not pay another penny
Today ATT charged me again
I chatted in to have the amount refundedThe chat rep had a phone rep call meThat phone rep could not help me, and transferred me to another phone repTHAT phone rep could not help me, and then TRANSFERRED ME TO A DEPARTMENT THAT WAS CLOSED AND THE LINE HUNG UP ON ME
I have since talked to numerous representatives, none who have the authority to issue my

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I started with AT&T a little over a month ago and had nothing but issuesI wasn't told of a activation fee being billed, in fact I was told the promotion that I had would not have a fee1st bill had a activation fee which started the concernsCustomer service did credit the fee which was good because I was told I wouldn't have oneI also had issues with by plan, I was charged extra for some NFL that I didn't request, customer service also took care of thatI recieved a bill not even a month with the company I called to make payment plan via IVR and to my knowledge the arrangement was setThe next day or second day after making arrangement the service was suspendedI called and was basically told I was lieing I didn't make the arrangement and it was no way the account would have let meThe p