AT&T

Customer service is incredibly poor, over charged and "late fees" when they don't send bills in a timely mannerCustomer service reps will promise plan/deal, but it's not documented I got rid of auto pay because they didn't honor their fee agreements, now they send my bill late and charge me late feesUnable to pay online as I cannot access my online accountUnable to resolve over phone or using online chatI was transferred three times while trying to pay my bill over the phone, the last time I was disconnected twiceI believe these are purposeful tactics to prevent customers from getting the services ATT has agreed to

The agent gave information to lure me into accepting the productOther agents promised to make it right but failed to meet their obligation
This all started September 10,with an agent that went by the name of *** I was told he was with DirectvWhen I called in about my cell phone he told be about this bundle deal with internet and DirectvI told him I was with charter and explained the services like no buffering and channels I had with themHe told me with the plan he was offering I would have those same channels and with the internet speed I would not have buffering and my bill would only be $plus tax and reward cardWhen the service was installed on 9/24/16, I did not have the channels I was promised so the installer set me up under a new plan that gave me the promised channelsWhen I was watching a show, I was also getting a lot of bufferingCome to find out changing me to the new plan changed my monthly payment significantlyCalled AT&T on 9/27/gave the

I had an issue with my TV boxIt was a red x with an I reset the box a couple of times and when the box froze up I called customer support timesI was told that I could not perform the operation to reset the box so the technician could run the troubleshooting process to fix itI was then told by another representative that that process was impossible to doMy husband reset the box with At&t's instructions online, thus bringing back the red x with an and the technician was able to fix itI then had the technician that fixed it send me to a supervisorI told him all the problems (his name was ***) and he kept trying to constantly explain about the boxI told him the box wasn't an issue it was the customer serviceHe then just repeatedly apologizedThis was after phone calls (approximately) and hoursThis is absolutely unacceptableYour people are not trained to fix equipment if it doesn't fit their script or their exact set of stepsThey cannot think outside t

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I contacted AT&T in August regarding my servicesAfter waiting minutes or more, I spoke with a repI assumed that she was helping me with my internet and billing concernsAfter holding minutes, she indicated that her computer was down; however, I could get faster internet at no additional costShe requested that I call back within one hourI called back, and spoke with a maleAfter being on the phone with him for minutes or more, he indicated that he would call me back after speaking with his managerNo call backI was dealing with the death of my father and his hospice care; therefore, I called back in September The hold time indicated minutes, but I was on hold for more than minutesDue to just returning to work and meeting, I couldn't holdI called today, and

I called to set up service at my new homeI was mislead and lied tooI called customer service, supervisor promised to call and NEVER DIDFURIOUS!
I am moving and my current internet provider does not service the areaSince I have directv I decided it would be best to use at&t as my new internet providerOn April 26,at 10:I made the call to*** to put an order in for May 5, (to set up the internet and move directv to the new house)I spoke with a younger gentlemanHe was very friendlyI started by telling him I was moving he said no problem leave the dish and bring the equipmentNext we started talking about the internet serviceI told the gentleman I had an email stating there was a promotion for $internet and I would like thatHe said "okay that'll be an internet speed of 18Mbps." I asked, "that is the $offer, correct?" And he assured me it was and also with the current promo it took "an additional $off which would bring the internet to

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My service was disconnected for $105.00, when I went to pay the bill on 04/I was advised that I would have to pay $I disagreed to this because that is not the amount my service was disconnected forI am more than willing to pay $which is why the service was off, but I will not pay $when I have until generally the 10th of May to pay the additional $
Either the $can be accepted and my service turned on, or we can cancel the service and I can return all equipment and be done with AT&T

I have found the disorganization of this company's coordination between online and in store and phone communication to be astonishingI have spent over hours of my time trying to resolve an issue with themI have had customer service reps who couldn't take me off a hold, place orders for a replacement phone I didn't ask for (and then charge me for it, even though I was trying to cancel my service and DID NOT ask for another phone to be sent), send a phone to the wrong address three times (even after changing the address online, in person, over the phone, and having the address change confirmed), place and cancel orders for a phone replacement without notifying me, and abruptly end customer service chats while I was in the middle of trying to explain my situation and ask for helpAt one point I was in the store and provided with a customer service number I could call that was not even an ATT numberOver the last weeks, they have been unable to fix my situation despite all my good faith attempts to let them fix it and continue on as a loyal customerOnce I started trying to cancel, they insisted I talk to managers first who then promised me calls back with the agent assigned to my caseI was never called backI have waited and waited and finally had enoughWhen I finally decided to cancel, the agent I talked to just kept saying "Thank you for that information" when I expressed my concerns without actually responding in any way or offering solutionsThe agent went on to argue with me about my request to drop the charges on my account for the new phone upgrade I never gotI believe they were unprofessional, deceptive and rudeI strongly recommend against AT&T

I have only had AT&T's Uverse service (internet only) since June 2017, and I already have spent several hours talking and chatting with their customer serviceFirst, a representative told me that I would not have an installation fee when I first started serviceHe said it was "waived for my area" when I asked about itMy first bill came, and there was an installation charge of around $I called and was told they would not take my charge offAfter spending hours of my time trying to talk to upper management, the charge was eventually taken off
Soon after, I moved to a different state and had my internet service set up at my new apartmentFirst, I was told that my internet would go up to $a monthMy charges are now $a month, and despite bringing this to the customer service's attention on two occassions, my bill remains at $a month (and it says it's only a 12- month promotional price in small letters online)
Second, when I moved, they set up a new router, and did

Abusive Customer ServiceHealth issues compromised due to stress
I have been calling ATT for two years requesting help with my acctI am always directed to someone outside of the USAWhen I ask to spk to someone I the US I am harassed and I am promised that my problem will be solved and two years later it still isn't resolvedI am a heart patient and every time I call I am in tears, shaking and nauseatedMy most recent call was with a African America who couldn't speak proper English, was ver very rude and wouldn't listen to a word I saidShe wouldn't help me and ended up getting frustrated with me that she put me back to the hold line

Agent made several mistakes with new order and ATT will not honor any of it
Called ATT because of a promotion I received for internet and phone
Agent quoted me a specific price for a level of service (internet, phone)After telling me that if I bundle TV there was another promotion and I would get the package at a month and $in Visa gift cards
When I received the Order summary the internet speed was not and the package was $more a month with the first bill being over $which she never told meAll the installation costs were supposed to be waived but apparently they were not
Upon calling ATT to clarify I was quickly told I should cancel my service as they won't be able to honor the package priceI suggested they check the recorded phone call so they can definitely verify
I was also told that the Summary emails are problematic and incorrect which of course leaves the consumer with no correct documentation of what was actually orderedI'm glad

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My internet service is unreliable I have called for repairs only to receive the wrong technician for my problem Out of approximately service calls over the past two years did I get a 'Lineman' who told me the underground cable is defective I have also been told that there are no plans to replace/upgrade the underground cable, yet they expect all the customers in the neighborhood to continue to pay for unreliable service

When I called AT&T in April of 2016, I asked to have my bill split from Direct TV due to the confusion over who was shutting services offI was told my account would be credited 55USD and that my U-verse would be 25USD instead of 67.67USD, which is what it was after the bill was split
I have recieved my bill in the mail, and what I was told would happen with my account did not happenAnd when I spoke with AT&T, they said there were notations on the account, but that nothing had been done the last time I spoke with them in April, on the 22nd
Account_Number: XXX-XXX-XXXX

I am having an issue with a returned phone I returned to AT&T after the "Next" plan upgrade I didI received a text message reminding me that my phone must be returned to AT&T by 11/(times)I returned my phone using the provided return shipping label I received upon purchasing my new iPhone - Tracking#This was returned on October 31st and received by a return agent on 11/1/I received an email later stating I was receiving something from ATT via FedExKnowing I had not ordered anything, I called and spoke with a representative who advised that my phone was received and being processed, and nothing needed to be done furtherShe advised that what I was receiving in the mail was the "SIM Card" from the phone I had returnedLater I received my phone via FedExI again called and was advised it was a mistake and that I was approved to return the phone however, I would now need to return the phone myself and use a method with a tracking number, I then needed to call customer service back to advise of the tracking number, so they would have a recordI did this and returned the phone using USPS Tracking#After several days I noticed that my package said that tracking was unavailable on my package after 12/12/when the shipment was supposed to be deliveredI started a chat and was advised by the rep that my package was not delivered and to contact USPSI did thisA few more days went by and I reached back out to AT&T to see if maybe they had received the "missing" shipmentI was surprised when the rep advised they had received the shipment and that it was being processed accordingly and everything was goodHe granted me a payment extension so that my account would stay currentToday, 1/I received the phone back in my possessionThis time I called customer service and was advised several things - first, that I was past the date and the phone was mine to keepWhen I argued this, I was told I needed to return the phone and provided a new return labelWhen I disputed the charges, they advised that they need to discuss with a managerI was advised the date of 11/4/that I was texted (times) was past the return window for my phoneAWhy was I provided this date multiple timesBWhy did you advise me to return the phone a second time if it's past the dateCWhy are you not helping me when I am obviously trying to get you back my phone?
The rep came back and said that they're working with their billing/collections department to ensure my phone payment would not send my account into delinquency but that I would have to make my payment of $by 1/11, then the date changed to 1/7, then on my portal it says 1/I am unsure when this payment is truly due, but I will make the payment on 1/to be sureI am returning the phone 1/using the new UPS tracking #I requested my call and chat records from a lady Mandy who advised I would need to chat to get thisI chatted with Jacob who told me they didn't existI am very upset with the customer service, the run around, the misinformation, and more than anything the breach of contact with the 11/date being an "incorrect date that was past my return window"What should have been done to resolve my issue, is receiving should have checked notes on my account like the note in my box requested, as well as the tracking number should have been flagged for a late return approval, hence why I called back to provide PER AT&T requestWhat I would have liked to happen the 3rd return would be I return using the provided return label, called back once the initial scan by UPS was completed and offered a credit right then and thereWhether they keep the phone or return it back to me a 3rd time would be on AT&T

How does this company have an A+? It has negative and positive reviews! Has anyone used their phone support? It is awful At&t has the worst support of any service provider I have ever used It's not that their employees don't know what they are doing It's that the company is so unorganized and working in separate silos they cannot communicate departmentally I finally canceled my uverse and cell phone accounts because I was sick and tired of dealing with their sales and tech support My bills were constantly changing and my service was unreliable, at best Somehow my mother's cellular account ended up in my At&t portal even though our accounts were not tied together in any way except we shared the same last name We don't even live in the same city At&t could not separate our accounts! They couldn't even tell me why it happened So, I switched to T-Mobile for cellular and At&t business for Internet I had to use At&t because I don't have any other options! Help! We need more Internet service providers in Indianapolis!!! As for T-Mobile's cellular coverage, it may not be as good but my bill is exactly the same every month I haven't had to call them to complain because their is nothing to complain about That's all I want An honest service with an honest bill At&t does not provide that I don't care if they come out with time travel I will never go back They are too big and have gobbled up too many companies which has caused complete dysfunction from an organizational perspective I wish we had more options in the US It's sad Our Internet, cellular, and TV services are sad due to the lack of options All these complaints fall on deaf ears and I know this review is a waste of time

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We ordered ATT&T service bundle including telephone, Internet, and Direct TV 2-months ago A request was issued to bury cables upon completion of installation We had to call AT&T after 3-weeks to come out to bury cables They only buried the fiber optic cable and never buried any additional cables Our lawn care service accidentally cut the unburied cable disabling television service on 7/14/ An appointment was scheduled for today, July 20, between 8am-12pm
A Direct TV technician arrived at 7:52am today and informed me he was unable to correct the issue because AT&T installed the Direct TV wiring and they would have to fix it The original installer spliced into the old Dish network cables! The tech this morning said his Supervisor would be calling me to discuss the details

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I am being charged an amount I DO NOT OWEI paid everything I usedI cancelled service with them and I was told I was NOT on a contractThen weeks after they mailed me a ***.I have called and they are not willing to fix this error on their part
Product_Or_Service: Internet service
Account_Number: XXXXXXXXX

We were talked into getting uverse a few years back and told that there would always be promotions don't worry yada yada yada So last year we were about to cancel our service and was talked into another months pkg So a week before our promotion discount expire, I called and asked what they could do for us in regards to keeping our bill reasonable I was told to check back the day the promotions expire for more promotions So today, the last day of the promotional discounts I call and got the sorry we do not have any promotions available Our bill is jumping up dollars So after having to get angry and very aggressive with the so called customer service reps which spout platitudes every five seconds, have settled with less service in order to get my bill down I bet when I call in to cancel my service that I will get the oh we can do this promotions for you What happened to straight forward business practices We got to change our services around just to keep bill reasonable Only new customer get the deals.????

On 3/20/I called AT&T to see what their rates were in that I was looking to pay less since my funds are very limitedI told them I had AT&T with a 3rd party which is ACNIt appeared to be a better deal so I took itI spoke to *** of AT&T on 3/& he gave me order No.***The same day, I then called ACN & they gave me a better deal to which I agreed toI immediately called 3/21/to cancel my order several times but looks like it's fallen on deaf earsThey didn't give me a # so I insisted to better trackThe cancellation # I was given is: No.***I also called 3/23/to make sure it was canceledIn addition I received an email on 3/20/regarding the cancellationThis is what they said"Hello, ***Thank you for your recent orderYour order no *** IMPORTANT: Unfortunately, based on the information you provided, we are unable to process your request for Consumer''s Choice Plus and Elite DSL (Up to Mbps) and it has been

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On Dec16, I initiated a chat with a representative who was very helpful I was promised a callback on Dec17, I never received that callback On Dec, 29th, I initiated another chat to ask why I didn't receive the callback I immediately asked for a supervisor What came next, wasn't expected The supervisor, MrKieth B., never asked how I was doing, only a greeting that asked for me to be patient, then he asked what my issue was When I explained I wanted an explanation on why I never received my callback, he stated: If a customer wants to talk to someone we have number That wasn't what I asked I just wanted to know why He then stated the call back was done, with 'no answer' He argued over and over the callback was done, but later admitted it was done on Dec, 18,

I hope that this is going to be my last complain about *** internet/service, repair and customer serviceWe did not have internet signal since the night of February 26th.That means, we don't internet, no TV, no phone service no video camera alarmWe called and make an appointment for someone to fix itMy husband missed work so he can wait for the repair technicianOur appointment was 8am-He waited and waited, no phone call, no textNext thing he got was a text that said that it was fixedHow they fixed it? Nobody knows but, they didn't come in to our house not our backyard nothingAnd guess what, we still didn't have serviceSo we called again to make appointment, its 8am-againThe technician came at at last around The problem is, the minute my husband open the door the technician was already rude and mean to himHe still let the technician go to our bedroom where the modem isThe immediately said in a very rude way that we have to move our bed co'z he th