AT&T

They have changed my rate over and over againI bill was $to $They continue to add fees and rates without my consentMy billing in paperless, and they keep having increasesThat should not affect customers with a set plansThey never answer the phone when you have a complaint either

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Where do I begin...A few weeks ago, I was having issues with my Uverse and High Speed Internet When the tech came out to fix the problem, he told me that the old coax cable was never replaced and he would replace it with cat I contacted AT&T about this because we had been paying for Uverse for over years and not getting the correct qualityI was given a $credit and a promo plan upgrade that I was told would not expire Fast forward to this last weekend, when the dvr receiver went out and I had to replace it through the MyAT&T appI contact customer service on Monday and after a two hour chat, was given a $credit, told that my promo plan price would be expiring in May, and transferred to the service department to set up an appointment to check all of the servicesBefore I was tr

My regular services are under $I just received a bill for $that the company is claiming was a result of a retro correction to rates
I have received a monthly bill with an additional $in charges that the company cannot explainThey have retroactively changed the monthly rate on my services with no disclosure and are trying to charge me extra for monthsSeveral calls to the company have resulted in no resolution

My uverse plan expired 7/20/at 26$/monthI missed the date and cancelled the service on 7/21/I have returned the modern per AT&T instructions
For one day of service I was charged $some and another bill coming up for $someWhy?

Worst customer serviceEverybody says something elseWe used to be loyal customers for yearsNot anymoreWe will be leaving for good

At&t is not honoring promotional offer
I did have fax line and internet with At&t with main phone line and rollover line with another company I was contacted by At&t representative to transfer main line and rollover line to At&t I was offered a rate of $per month which included all lines, nationwide long distance and internet which were to be all combined into one bill As this did save me money, I agreed and the transfer was completed in July However, At&t continued to send me two bills each month--one bill for the lines transferred and a continuation of the bill for the fax line and internet This is in direct contradiction to the offer that all lines + internet would be combined for a total rate of $plus tax and regulatory fees( I have the offer in writing) Despite multiple letters and phone calls, I still have no written evidence that I am going to be billed per the original offer

I signed up for ATT u-verse last year I signed up because they were offering discounted bundle rates and a $visa cardi never received the card
I signed up for ATT u-verse last year I signed up because they were offering discounted bundle rates and a $visa rewards cardI have contacted AT&T customer service numerous times and they have not been able to help meThe first rep I spoke to told me I had to wait longer and then after the waiting period I would then need to enter my information on the ATT rewards site to request my $visa rewards card
I have tried to request through the website and it says that they need more informationSo I then spoke to a customer service repHe transferred me to a different departmentThe next rep said she could not find my information and to go to the siteI called back four more times and spoke to many reps that were unable to helpI was told twice that the card was in the mail and should be arriving any dayIt has been over a

AT&T is trying to charge me over $for phones that were returned to themI tried to cancel the order shortly after placing it but was told they had already shippedWhenever I received the phones I never even opened them; took them directly to USPS and shipped them backA few weeks later I received a bill for the phonesThey claim they never received themI opened a USPS investigation and USPS confirmed that those phones were in fact delivered to AT&TI spoke with "Noelle" at AT&T on 10/11/She confirmed that AT&T received the phones on 8/31/She gave me a case # and told me it would take 1-billing cycles to get the issue cleared upIt has now been months and I am still receiving bills for the phonesAfter multiple calls and literally hours spent on the phone with AT&T trying to get this taken care ofI have cancelled my AT&T service and do not recommend them to anyoneTheir customer service is the worst I have ever experienced with any company

I have three cable boxes and per my conversation with the ATT repair department, we agreed that the cable box should be replaced
I have three cable boxes and per my conversation with the ATT repair department, we agreed that the cable box should be replacedThe agent advised that ATT would mail me a cable boxI advised that I am not technically able to understand how to hook up the cable box and in all the years I have been with ATT, if I had an issue with the equipment, ATT would gladly send a tech to assure as a customer I am up and runningI was advised that I would be charged if a tech came to my homeThat floored me as I pay a monthly fee for all three cable boxes and one cable box is not working due to no fault of mineI found it hard to believe that ATT refused to send a tech to my home to replace defective equipmentThe agent was rude and the Supervisor I was transferred to was rudeI asked what if I was a senior citizen? Does ATT treat seniors like this as well

I signed up for the AT&T bundle service to combine my internet access with my cable TV access back in August 22nd I received one partial bill in September, but I have not received a bill for October or November In addition, I have not received any documentation with the contracted amount that I discussed with the sales rep on the phone The bundle package I signed up for verbally over the phone was for $a month
To this day, I have not received documentation or a service contract Since I do not have a bill, I can't verify what my bill will be or whether their service is being honest

I was promised a waived installation fee & was then charged $Was hung up on by a representativeWas told charge was valid
I am angry and frustrated with AT&T U-verseI was promised on July 13th when I first called AT&T that my internet installation fee would be waived since there was a promotion and I was a new customerThey came and installed my modem on July 24thAt the end of the month I saw a $installation fee on my billI called on August 13th, and was told to call back before August 27th because the billing department was closedSo I called again on Thursday, August 23rd, and was then transferred from one person to the next about this issueI was getting angry and asked to speak to a managerThey said they didn't have oneI said there must be a manager so they then transferred me to a "manager." I asked her to please pull up the recorded conversation from July 13th when the rep promised me a waived installation feeI was put on hold againI was tol

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Have had ongoing issues with *** Uverse TV service since September of Every time I call I get a different answer from whomever I speak withI have only had service techs come to my home in that entire time, both finding problems on ***'s side
I have previously offered to move to Direct TV, I have never asked for adjustments they were just given to meI was told my bills would be adjusted once the issues were resolved, they were never resolved! I stated in December that I was willing to pay for the internet as it was working for the most part which I was told don't worry about at that point but was even offered to be locked into a priceWas told my services would be corrected and price adjusted without ever being turned offMy services have been disconnected
All I had ever ask

Ordered the internet 75mbps serviceTechnician came very late did not know how to hook up serviceRefused to help and said reschedule and left!
I am a new customer coming from SpectrumI Ordered the internet mbps on 5/31/17, my appointment date was 6/8/8-12pmI was told the technician will call minutes before he comesWell he called when he came which was after 12pmHe advised he never hooked up service in an apartment and will have to run wires down to the other floorsI told him he cannot do that nor go in people apartment to run wiresHe told me it will take hrsI told him that ridiculous and I already taken off work for hours and he is lateHe said he didn't know how to hook up the apartment so its best to rescheduleI called in over times talked t several managers only to receive no help and be transferred all over the companyI've been on the phone so far for hrs and I am still on holdI still do not have service and they cannot find me a fast dat

A week ago, an AT&T Technician came to my house to change my landline service from Charter/Spectrum to AT&T (AT&T had offered a cheaper price, but the Charter services were working fine)The AT&T installation tech left no instructional materials and gave no advice on setting up and using the new serviceAfter receiving several voice messages - including one from myself - I found I was unable to access and get messagesI then called the AT&T "customer service" line, was kept on the call for an hour, and was then told the matter would be resolved shortly and I would hear back that afternoonA week later and the matter hasn't been fixed and I haven't heard backSimilar results were gotten after I contacted the AT&T installation technician and his AT&T supervisor, a *** *** in Oakwood, Georgia who carries the lofty handle of "Manager Network Services"***'s only response came four days ago and his only question had already been answered on multiple occasionsNonetheless, I a

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have direct tv thru AT&T I have had billing issues since the service was installed on 12/23/I took a vacation day in order to try and resolve the issue on1/21/I called and spoke to an AT&T representativeDuring the conversation I was offered Internet service at $a month plus sales tax of $by *** - ID#***It was to be free installation and guaranteed $22/month I was very reluctant because AT&T can't seem to get any billing correctShe assured me there would be no problems The installer came out, he said equipment was all there and the installation could have been done with a flip of the switch at the office as I had previously had Uverse and the price became to high so disconnectedThe installer did not put in a new router as the one I was using for the direct TV

After cancelling service, AT&T charged an entire billing period when service was maintained for days of said periodAT&T then held my refund
On June 21, 2017, I cancelled my remaining Directv service with AT&T Roughly weeks later, I received a letter from Directv stating that I would receive a refund in the amount of due to cancelling in the beginning of the billing period (began June 19) I received of those letters in the following week About a week later, I received a bill (not a final bill) from AT&T in the amount of My Directv bill through AT&T was about $ When I called, I was told to disregard the bill as AT&T autogenerates bills at the beginning of the billing cycleSo I did I then received additional bills, none saying final bill I called about each and was told to disregard I called on July to inquire about when my refund would be sent to me from Directv I was told it had been processed on July and I should have it with

I was offered a promotional deal to switch my cable service over to AT&T, and was told I would received $Visa gift card for making the switch The representative instructed me to "keep an eye out" for the letter that would have my gift card enclosed and that there was nothing more for me to do This call was also recorded It has been a year and I have not received anything I have made monthly phone call and also engaged in online "chats" to resolve the issues, but I'm always told that it has to be "investigated" and that I'll be contacted in to business days I have yet to be contacted even once regarding this issue I'm blown off every time I call and I'm tired of waiting for the company to fulfill their end of the contractIts been a year
Product_Or_Service: Direct TV service
Account_Number: XXXXXXXXX

ATT is the worstWires hanging too low from the telephone pole and hanging across the streetTwice ripped down by vehicles with ATT not doing anythingDamage to house, and ATT service tech threatened not to reinstall lines when I suggested ATT was responsible

I would never use this carrier again If they where the only cell company I would go without a cell phone

Service Type: Residential ServiceAccount: ***ount: ***ched: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T refuses to mail my bill through the US Postal system, so I have no visibility of what they are charging me for, fees, etc I have called for years now trying to get them to mail my bill, but it never comes I get emails threatening my service will be shut off, so I have to call and pay by credit card, I request they mail my bills, but I have not received a bill through the mail yet