AT&T

Service Type: Residential ServiceAccount: XXX XXX-XXXX XXX XAccount: XXX XXX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My complaint is a combination of billing, service and customer service issuesI previously had AT&T Uverse and never had any issuesI recently moved and Uverse was not able to service the area I was inI explained my needs to the customer service agent who was setting me up for services, one being I work at home and require high speed services with a certain upload/download speedMy expertise is not in this field therefore I did not know what I was signing up for until I got to my new home and the services did not work properly and were not compatible with each otherThe DSL internet was too slow for me to work and the Direct TV and Digital Life would not connectI spent hours on the phone trying to get the stuff to work before I just cancelled everythingThe only thing I

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been lied to twice today by two AT&T representativesMy internet stopped working, so naturally I go to the modem to troubleshoot; i.e unplug it for to seconds to reset itThat didn't workI saw that my devices were still connected to the modem, just didn't have internet and it made me remember that this same thing happened to me a couple months agoAfter scheduling for a field tech to come out and address the issue, he told me that someone was working outside in the box and disconnected my internet from thereSo today after my internet stopped working, I peaked out the window and noticed an AT&T vehicle parked outsideI waited around until I saw the tech and asked him if there was an outage in the area, he replied noI said ok I'm asking because my internet just went outHe rep

Customer service representative on the phone told me internet charges would be $70/monthly moving forwardI agreed to change my home service plan so I could have the $70/month internetI got an email a few hours later stating $per month will be charged each monthI called immediately to find out why the email said $per month and not the $I agreed to and the customer service representatives told me they couldn't give me that priceI asked to speak with a manager and put in a complaint that I was given information and lied to over the phone but have never received a call back from any type of supervisor or manager

My ATampT internet service is supposed to include McAfee software but did not provide same when trying to install it between June and July I spent over hours with both ATampT and McAfee customer service with no success
Product_Or_Service: isp

Service Type: Residential ServiceAccount: XXX XXX-XXXX XXX XAccount: XXX XXX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In early January I switched from ATT DSL Internet, to ATT UVerse Internet The technician and on the phone it was confirmed my DSL would disconnect on the same date I continued to get bills I repeatedly would call and explain my situation This went on for months I would continue to get sent bills, the DSL Account was still active I went from a positive credit of $on my account that was to be mailed to me to $owed I called several times One of the times I eventually got someone who understand what I was explaining and they promised me a credit of $171.00, to make up for the $I did have on my account and to wipe clean the $ Also, close my account that should have been closed in January I continued to still get bills, and instead of the credit resol

In first year of contract, which was promised to be discounted for the first months, am being overcharged by $75+Bill should be and have gotten bills of $and $in my first two months of serviceHave talked to customer service who have told me that everything had been fixedStill getting overcharged billsContract states first months are discounted at half of the price of the cable package

On or just before 3/24/I contacted ATT to provide me internet service at homeThe sales guy I spoke with told me that there would be a day trial period after which I could apply for a $rewards cardHe said it would take days in case I decided to cancel the serviceOn 3/31/I called to verify the day trial and was told that this trial did not existI was told by the guy I spoke with that they would be able to review the original call with the sales dept and get back with meOn 4/10/17, after no reply, I called again and spoke with a lady, explained the situation,and was told that all she could do was to start another ticketToday is 4/18/and so far I have received no contact of any type on this issue
Product_Or_Service: Internet service
Account_Number: ***

ATT contracted another company to bury new linesNo notification, they physically cut our connection and will not send a repair guy for hrs despite them causing the issue to begin with

We have several complaints about the horrific customer service of AT&TThe one issue that is beyond belief is that we were promised ( by one rep) a $credit to compensate for technical errorsSubsequently, when the credit did not appear on our bill, we called customer serviceThey replied that there was no such record of a creditDitto for the president's officeHas to be the worst customer service on the planet!!!

Service Type: Residential ServiceAccount: tbaAccount: tbaReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0Internet Service =
1) AT&T has recently been dumping hundreds of spam into inbox for the first timeAlthough at least were marked spam, the same spam continues to be delivered to inboxThe problem has not stoppedIf it does not stop, service will be discontinued
2) After contacting AT&T via chat to assist with adjusting spam filter higher, which is typically done at the server end but which the at&t rep + supervisor had no idea how to doInstead, supervisor suggested changing passwordBut instead of having us sign out of email & choose "forgot password" option, he gave us faulty instructions that caused an online account to be created on at&t website, causing online bills & other at&t mail to be receivedThis online account must be removed completely and all emails to the address immediately

AT&T not fulfilling their part of our service agreement and charging us for things we didn't order
In March of we a bill that had increased our cable TV charges drasticallyMy wife called to find out why and was told that the time period for our special pricing had endedSince they had increased our price so dramatically she told them we would be cancelling our service with AT&TThey then transferred her to their retention department to see if we could get better pricingThe retention department said that if we went with Direct TV they could get better pricing than beforeWe have had Direct TV in the past and they were a horrible company so my wife said no we would just like to cancelThe lady then tried to sweeten the offer and said that she could get us faster internet speed for less and that we could get an internet phone line for freeMy wife then called me into the conversation and they went over the deal with myI told them that we currently had two internet phones

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I moved and was told that a landline would cost $at my new address *** *** *** *** ** XXXXX
When I received my first bill, the charge for the landline was $
I called and was told that the bill would be corrected to $
The next month I was charged $
I have called repeatedly
The last person I spoke to on 8/9/told me that they would review the recordings of my previous calls and someone would call me back within business days They gave me a job id jXXXXXXXX They never called back
I received a new bill today and the landline charge is $
I would not have ordered a land line if it was going to be more than $
I can actually afford it, but it is not worth it as we rarely use it
I am concerned about all the senior citizens that c

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I am being charged an amount I DO NOT OWEI paid everything I usedI cancelled service with them and I was told I was NOT on a contractThen weeks after they mailed me a ***.I have called and they are not willing to fix this error on their part
Product_Or_Service: Internet service
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My family recently moved and signed up for ATT Uverse and DirecTV From the start the customer service has been pathetic to say the least They have provided incorrect information and are not up to speed on the details of the business When I signed up for the services I was told that I could bundle my two services together for a monthly rate of $plus tax for months When I received my first bill the two accounts were separate and my bill total was close to $150/month I called AT&T to settle the issue and after over three hours on the phone, being transferred back and forth between AT&T and DirecTV, I finally got a supervisor to help with our issue The supervisor determined that AT&T had promised us the $100/month plus tax promotion but had failed to deliver on it She was able to g

For the past or months I have been having constant interruption in my serviceI have called to complain several timesI have a land line cable and internet serviceThe service is unavailable for my use at least once a week for a few hours and that's on a good day this past week it went out timesIn the past few months several technicians have come out with little to no resolution to my issueI've spoken with several managers and supervisors a the call center with little to no resolution as wellI need some help dealing with this issue and I want to ensure that I get credited not only for the time I have not had service but for all the inconveniences and time I have had to set aside to try to correct this issueI also demand that any cancellation fee gets waived on my accountIn the case that services can not be fixed or if this continues to go on I do not want to be held responsible for cancellation
Thank you ***
Product_Or_Service: uverse services

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called AT&T on 04/04/to cancel my cable an internet services due to the priceI proceeded in canceling and I was offered Direct TV for a month and to keep my high speed internet for an extra a monthI was quoted my bill would be before taxesI agreed and proceed with my new serviceDirect TV now owned by AT&T came out and installed on 04/09/On April 11th I called AT&T again to let them know my direct TV was installed and to make sure the AT&T Uverse had been disconnectedI also confirmed what my bill would be and was told once again before taxesOn April 13th my internet was disconnectedI called AT& T on the 14th and they said I cancelled itI explained to them what I had agreed toThe representative could not help me so I told him to let me speak with

Service Type: Residential ServiceAccount: NAAccount: NAReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1*** is deluging the advertising market with this marketing scam "Bundle premium services from *** for the SAME PRICE, EVERY MONTH, for yearsGUARANTEED!? and it is a lie, which I did not find out until after I had signed up, scheduled an installation date, given them my credit card information and they had charged my credit card
The truth is that it is a two year contract with the first year price guaranteedAt the end of the first year they *** increase the internet and phone charges to whatever price they likeThere is a termination fee of $per month for the remaining term of the lease, which allows them to charge your credit card $and disconnect all three services if you don't pay whatever exorbitant fees they choose to charge
This huge, nationwide company is running a very public scam

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On Dec16, I initiated a chat with a representative who was very helpful I was promised a callback on Dec17, I never received that callback On Dec, 29th, I initiated another chat to ask why I didn't receive the callback I immediately asked for a supervisor What came next, wasn't expected The supervisor, MrKieth B., never asked how I was doing, only a greeting that asked for me to be patient, then he asked what my issue was When I explained I wanted an explanation on why I never received my callback, he stated: If a customer wants to talk to someone we have number That wasn't what I asked I just wanted to know why He then stated the call back was done, with 'no answer' He argued over and over the callback was done, but later admitted it was done on Dec, 18,

Service Type: Business ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1They disconnected our service after one billing cycle of not receiving paymentWe mailed two payments in on the same day, and they claimed to only have received oneWe became aware of the outstanding balance when the next *** arrived, and paid it the same dayWhen I called to make the payment, I was informed that it was disconnected and a notice was sent out on 7/30/for disconnect on 8/5/That's less than mail even takes to arrive, not to mention the fact that we never received the letter, as of 8/16/When I asked for proof that they mailed it out, they said they did not have to provide proofI offered to provide a copy of the payment that we mailed and they said that wasn't proof enoughThey confirmed that there was no history on our account of delinquent payment or disconnect activi

My complaint is with the Customer Service Deptas wellI ordered u-verse approximately 3+ years agoI received the equipmentI also received a letter which contained a telephone number that I could call in order to leave my information for an install time for the equipment
I called the number and was instructed to leave a brief messageI did so, informing them that I needed my equpment connected and left my numberI didn't receive a call by the end of the next business day so I called and left my information againTt the end of the next business day, nothingI called the next day (Saturday) still nothing by Monday morning
I called customer service who told me to call a technician at the same number I had already called times and they told me that he was probably busy and that he would eventually call me back
Two weeks passed and I realized that I had not heard from him
month or so after the initial phone call to the technician I received a bill for the U