AT&T

Service Type: Residential ServiceAccount: XXXXXXXX and XXXXXXXXXAccount: XXXXXXXX and XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have had Direct TV and AT&T U-Verse since The two companies are merged and don't seem to be able to access each others computers when you contact them regarding technical and billing questionsI have different account numbers (for each company).In July my contract was endingIn June, I decided I would not renew my contract because of the numerous problems with my bills going up for no reason and for problems with my internetI made a deal with *** Cable and had set up an install dateWhen notifying AT&T and Direct TV they transferred me to customer service who offered to upgrade me to internet with fiber optic for no extra charge and told me that my bills would not go any higher than $per month with the package I previously hadI agreed and c

On February 1st we cancelled our direct tv service with AT&T Since then we had been contacted numerous times by direct tv with specials to gain us back I talked to a rep on the phone who was able to give me an offer that I would accept coming back Direct tv ($70) and our internet package to be upgraded from internet to internet with unlimited download at $a month I have the confirmation email of the order I placed days later I get a cancellation of the internet service portion I called AT&T on two separate occasions Once a gentleman explained the rep created a new account under *** and not *** so they cancelled the new order and he would work to resolve the issueIt was end of day for him and he said he would fix first thing in the morning, but nothing happened I called a couple of days later and spent over hours on the phone - hung up on multiple times every time they transferred me to a new department But no one would honor our agreement e

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We moved from Springfield, OH to Gahanna, Ohio on May 21, We had our home phone service with AT&T for over years at our previous home, and the monthly rate was approximately $40/monthWe called AT&T to transfer our home phone service to our new address and it was installed the day we moved on May 21, We had asked that the same service (landline only-home phone) be set upWe received our first bill in June and we were charged $108, after contacting customer service at AT&T they assured us that the bill would be correctedWe then received our bill the next month that was also incorrect and had not been fixedAfter many attempts by phone every month to get our monthly bill corrected with no success we went to the AT&T store at Easton Town Center in Columbus, Ohio on August 8,

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1We ordered Internet online for the online promotion on 8/2/18, and scheduled the installation service to be done on 8/18/between 8am-12pmWe received the confirmation email for the installation service after booking the appointment
On 8/18, no one contacted us till 11am, so I tried to log in online only to find an alert stating installation is delayed, with no attempt to contact me in person or any sort of active alertCalled the customer service line, the rep told us they couldn't find our appointment despite we have the email confirmationTold me no technician will be available till 8/22/morningThe rep helped me rescheduled it to 8/22/8am-12pm, and I got another confirmation email from AT&T with the scheduled time
I called again on 8/22/around 7:50am to confirm that

For the last two months I have had two different techscome out and try to fix internet issues in my homeI have everything in my home AT&T, so everything is impactedI have had my security system go offline multiple timesMy cable off and on as wellAnd my as wellI keep getting no internet service come up anywhere from six to twelve times a dayFirst techsaid the lines had to be redone so he started that processIt was a three trip process that involved multiple stepsHe also said that he thought the reception was good enough and we wouldn't need a boostBut if problem persisted to call him on cell or if we could not reach him call his managerWell I call and texted him multiple times and after not receiving any response contacted his manager who assured me he would get back to me the next dayHe did notI called because now my husbands cell phone was charged for extra data, as a result of not having wifi in our home constantlyBut his tech called and told me to

Went to the local att store to try to get a better cellular plan Was talked into an internet / tv bundle that sounded too good to be true The "- times faster internet speeds" tested out at gbps (which you can't even stream a movie with) I did not find this out until they had drilled holes into my home and spent hours on a service call I spent the next three hours with phone calls and two chat sessions trying to get this order cancelled due to advertising In the market for more trustworthy cellular service Shameful that they will promise the moon and stars and then give you a great deal of trouble trying to fix their problem Very unsatisfied

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I called ATT on 1/09/to cancel service due to my year contract was upI was waiting on my year to be up due to an ATT rep changed my package when I clearly told her no I did not want a package upgrade to u-that agent changed my package and no one was abble to get my rate back to what it was before she slammed my account .On 1/09/when I called to cancel service the ATT rep offered me a promotion to keep ATT service u verse u-with starz and showtime, Hd DVR ,three rooms with service ,mg internet,and minute home phone service.This rep did not enter the order in correctly and I have had to call in numerous times with the main issue not been corrected and agents making the issue bigger and bigger each time I call and some don`t make any attempt to correct the issueI ask fo

Today I received my home phone bill from ATT billing me for a service I didn't even knew it existed which is the *i called customer service to ask why they were billing me $for a service I have never used! They advice I used call trace, I told them if I did use it I needed to see the number I traced, I found out that after you use this service, it has to be reported to the authorities for harassing calls, I told the rep I have never had to report any calls to no police, I challenge them to show me the number I have supposedly track, the rep told me she wasn't able to give me that information over the phone, but I was able to see it onlineWhen I opened the billing and usage page and scroll all the way to the date and time to see the supposed number I traced there was no information there!!! no number but of course there was the $chargeWhen I question and challenge her that I wasn't able to see the information she kept repeating back to me that they were not able to remove the charge, I asked for a supervisor and after more than min hold the rep came online to tell me they were all in a meeting and to call back tomorrowis that how ATT treat their loyal customers? my payment is always on time but i'm very happy I only have a few months until my contract expires and ATT is out! Great Job to AT&T for treating customers they way they did to me over the phone today it was definitely an eye opener can not wait till February i'll be dropping your service!

*** - I would leave negative Stars but that isn't an option
A loyal customer of yearsThe last years have been a disgusting display of corporate greedIn the last years I have contacted At&t regarding mistakes on my bill a copious amount of timesUnfortunately, the last years has been a nightmare as an AT&T customer After moving a year ago my internet, Uverse and WiFi were installed improperlyI have contacted customer service every week since Auginitially it was only to correct the set up issue and I was told on multiple occasions a tech would be outTo which I took off work early or went in late but a tech never arrivedNeverAT&T was always sorry or had a lie why the tech didn't show The setup is still an issue but now my bill has increased with new VMvideo, insurance and my promos removedTo add, on one bill the separate taxes for each serviceHow is this legal? Why am I being charged a Tax and a Equalization fee from states and counties? How am I being charge a state tax for Texas? Texas has no state tax Why is there a Cost recovery charge, State Cost Recovery Charge, and a Municipal Right of Way fee, CA Advance Service Fund, CHCF A fee, Relay Fund, Teleconnect Fund, Universal Lifeline fee, Federal Universal Service Charge and State Public Utility Surcharge fee, all of this times for each phone lineFor Uverse - Regulatory Video Recovery fee, State Recovery fee, Local Video Facilities fee, Video Franchise fee, TX State tax fee, Local Tax fee, Non of which I authorized and the promos were not suppose to drop until Jan The internet has its own taxesI would switch but in my location AT&T is the only provider available(ILLEGAL MONOPOLY?)
Every customer service rep is rude, they lie and say they are managers when I know they are not because I spoke to the same rep a week ago Supposed managers Crystal, Ben and Julian are in fact heinous people who have no regard for human beingsThey are rude, disrespectful, hateful and blatant liarsPretending as if they are typing and changing information and taking notesI am always transferred to nobody, or disconnected with no call back, why even ask for my number? Yet each week I call wasting hours and not one thing is noted in my account and my bill has not changed except for an increase and late charges
The past months I have been told my information and complaint is being taken seriouslyThey are sending it to the " back office to be investigatedAnd a manager will call me the next business day" This is hilarious, the back office?? Needless to say I have NEVER received a call from a "manager" and ATT is still fraudulently charging and stealing from me
Is there recourse? Do we as consumers have any rights? Or is AT&T to big and money powerful that nobody gives a st how they rob customers?

I ordered Direct TV and was told that I would receive two gift cards, one for for the computer and one for for direct tvI received a email stating that the cards would be delivered on the fourthI called and was told that the cards were delivered on the 29th of December and was activatedI asked how they were activated and was told by someone having my zip codeI went to the postal services and was asked for a tracking number and I called direct tv and was told that they do not have tracking numbersI think that was poor managementI have called several times.I think that there should be a better way for the consumer to have this processI do have a secret number on my cell phone.I was told because the cards were sent to my address Direct Tv have done all they were suppose to doThey could have never got to my address
Product_Or_Service: Direct Tv

I negotiated my bill with them they disconnected my serviceI called to discuss with them I was passed from one rep to another to be told agin they could not help me and they would need to transfer me againI have been a customer since and was attempting to remain a customer even though it was a bit expensive for me

Absolutely the WORST security system I've ever had! As soon as I got the security November it wasn't workingAbout days after, someone broke into my home and IT DID NOT GO OF! I called them, waited on hold for ONE HOUR AND SEVENTEEN MINUTES before someone answered!!!! They "did a system reboot" then a week later someone broke into my husband's car!!! THE CAMERAS DIDN'T CATCH ANYTHING!!!!!!!!! but I can receive text messages about a dang shadow that the motion detector is picking up but when I actually need you to catch something you DONT!!!! then I intentionally set my alarm off!! NO CALL NO TEXT MESSAGE NOTHING!!!!! I ENDED UP CALLING THEM LIKE UUUUHH HELLO!!! DO YOU NOT SEE MY ALARM GOING OFF????!?!??!?!? So they come out to "service" the security again and as he leaves the system keeps saying command failed and system errorLike WTF! SO I sit on hold with a tech guy for another mins and "reboot" it againAll goes well for about weeksI paid off the installation but then receive a bill for $when it should be $Call billing department and wait another FIFTYNINE MINUTES before someone answers!!! They are currently trying to fix my bill but I am thoroughly aggravated!!!!! GET IT TOGETHER AT&T!!!!

I was quoted one price, and they will not honor itThe bill is $more than what was sent to me in the account summary
I agreed to a new deal on March A month contractIt was to lower my bundle to about $after taxesIf I break the contract, I will owe $Every bill since then has fluctuated in price from $165-$I've contacted them about this many timesThe point of a contract is to pay the same thing for the entirety of the contract
AT&T then sent me an account summary that said my monthly bill should he ~$a monthThe bill I received next was $I called (day before the due date of my bill) and argued for hours and nothing was resolvedI spoke to departments, customer service, loyalty, and some billing departmentOne employee was *** *** and his employee number is *** He told me he would figure it out and would contact me within an hour to resolve the issueI never received a callI then, of course, had to pay my bill or be charged a

The sales person gave incorrect information The technician wasn't able to do job and left us without phone service for days
The sales person gave incorrect information She told us we had to switch to Uverse that everyone is being switched and if we switched now we wouldn't get charge large amount later A technician was scheduled on Friday at the end of our business day (although I gave hours of operation) He was inexperienced according to him He was not able to finish before we closed so he left us without service We called to get the issue solved and a different technician was sent Saturday again in the afternoon He got here at 215, said it was going to take him hours to figure out what the other person did so he left without fixing anythingI called and the first person told me it was not a Uverse problem that we didn't have service set up until Oct 7th now They told me to call AT&T I did and they said they did not unhook the phone and it was not their problem

incorrect billing and poor customer service
I signed up for a bundle package a couple of months agoI have had to call at least times concerning my billI keep getting emails like the one below I just received yesterday
***
Order Confirmation
Account Number:***
Installation Details
Service Activation Date
DIRECTV September 10,
Internet/Phone September 10,
Thank you for your order! This is a confirmation summary of your new order or service changeThis is not a billEvery time you make a change to your service, you will receive an updated order confirmation along with instructions on how to access your updated Service Summary
Questions?
Visit att.com/myatt Call ***
Access your Service Summary
at att.com/myatt
Having trouble locating your Service Summary?
Click here for instructions
Order Confirmation Summary
Remember to access your Service Summary for more detail along with important inf

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have U-Verse TV and Internet with AT&TOn August 16th my Internet and TV service went out and was not repaired until August 26thI was days without Internet and TVThe case number is KXXXXXXXXThis cause a hardship because I work from homeTherefore, I had to take a PTO day for one day and then I had to order a Jetpack in order to continue working or lose my jobI kept asking when this issue would be resolved because it was causing an issue with work, and being able to pick up my children from daycare and school since my access to the internet was over an hour from my home without trafficOnly two people return a call as promise ( the supervisor on August 19th at the time he stated and ***, even though if was way pass the time she had promised)The other people in the escalation

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1When we first decided to switch to U-Verse, we negotiated to have the installation fee waived since we've been a long time customer of At&TThey agreed, but my dad, the account owner, didn't get the name of the rep who agreed to this
Now we switched over and they charged us for the installation fee anyway, threatening to cut off service if we didn't paySo we had no choice but to payWe paid and checked that we paid with a phone rep, but 50% of my internet is still blocked offThen when talking to a rep on social media, they said we still owe $40+ more
These strong-holding methods are disgusting and repulsiveConsidering that most places record all phone calls for "quality control purposes," they should have proof of all this and they're just unwilling to verify
Product_Or_Service

AT&T sales person called my store, and he offered to switch AT&T telephone serviceHe told me if I switch AT&T telephone service, the telephone bill would be forty dollars per month for two yearsI switched AT&T service on 10/17/2018, but AT&T charged $every monthThe company lied to me, so I call the company more than hundred timesThe company customer representatives never solve this problem, and they promise that their manager call me back for this issue, but their manager never call me backThey just scam to meThe company lied and scammed a customer

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1i called by phone att in January to cancel my service with att u-verse ( tv program and internet service ) one month later they send me a bill for the u-verse and internet service saying that my service was still on , and by their police I need to call twice to get cancel ( ONLY ONE CALL NOT ENOUGH BY THEIR POLICE ) so they charge me another month for a total of two month January and February $, plus they charging me $for the equipment , I read the term of service and it stated that I have to return the equipment to them BUT NOT STATING THE LOCATION , they asking to go to a ups store , I have no transportation to the location of ups store ,I have a collection agency (collectionssunricecreditservice.com )account # XXXXXXXX already calling me and telling me they are going to repor

I have an "Unlimited" data plan with AT&T and would just like to say that it's unlimited to a pointOne you reach a limit set by AT&T, they will slow down and occasionally stop your data usageTheir in store and over the phone customer service is garbage