AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On November 14, I cancelled my account with AT&T UverseI received another bill in DecemberI contacted AT&T and was told the account was not closed appropriately in November and was guaranteed by the representative everything would be straightened out, in fact I was owed a credit of $and I would be receiving the refund in business days I contacted AT&T on December 22nd and inquired about the refundI was told the account was still not closed and that I owed $The representative again told me that my account was straightened out and I would be receiving the credit by the 15th of January and the amount owed was credited back to my account I received a collection letter on January 12thI contacted AT&T and was told the account was still not closed and nothing could be done unt

I've been been an ATT customer for quite a while now, only with wirelessI added internet only services in August of last yearWhen the guy came to install it, I voiced that I was interested in the bundled service but thought it wasn't available for my area yetThe guy, Titus, informed me that uverse tv was available in my area and that if I was wanted to bundle it with internet he wouldn't recommend that I proceed with the installation of the internet only serviceI took his recommendation and did not get the service installedHe promised me that he would cancel the services once he got to his truck and that I would not be charged any thingI think call ATT a few days later to order a uverse bundleThe woman that I spoke with told me that Titus did not cancel my uverseI asked her what I was supposed to do because the service had not been installed so there I never usAed itShe told me that she would cancel the account and backdate itAgain, at this point I am told that I will not be charged for closing that account because services were NEVER usedThat was on 08/15/It is now 03/29/2018, and I received a letter from a collections company stating that ATT has referred that account to them as a delinquent accountI'm not understanding how when I will assured twice that I would not be chargedNot to mention that was seven months ago and ATT has NEVER sent me a bill for thisIf I am forced to pay for this, I do consider that stealing and ATT will forever be considered thieves in my bookI will also not only leave them once my current uverse account is up but I'll switch my wireless as wellWhen I reached out to ATT about this issue, I was told that I had to talk to the collections company since it was transferred to themI'd like to know why I never received a bill from ATTIf I had this would have been taken care of a long time ago

We were talked into getting uverse a few years back and told that there would always be promotions don't worry yada yada yada So last year we were about to cancel our service and was talked into another months pkg So a week before our promotion discount expire, I called and asked what they could do for us in regards to keeping our bill reasonable I was told to check back the day the promotions expire for more promotions So today, the last day of the promotional discounts I call and got the sorry we do not have any promotions available Our bill is jumping up dollars So after having to get angry and very aggressive with the so called customer service reps which spout platitudes every five seconds, have settled with less service in order to get my bill down I bet when I call in to cancel my service that I will get the oh we can do this promotions for you What happened to straight forward business practices We got to change our services around just to keep bill reasonable Only new customer get the deals.????

Every month ATT/ DIRECT TV deliberately charges more than customers owe, forcing customers to contact them every single month and fight for a correct billThat is extortionATT/ DIRECT TV does this sleazy business practice deliberately and constantly and they have gotten away with it for years ATT/ DIRECT TV are sleazy, unethical corrupt companies

If I could give zero stars I would!
ATT has told me for two years now I can get DSL internet and when the order is made the day comes and goes and no one shows up, I call and they then tell me the order was cancelled as there are no more ports availableI make sure to advise them of the history every time I call, I ask for a supervisor and go through it all againMeanwhile a neighbor of mine who moved in AFTER we did was complaining at her child's baseball practice about lack of internet and another parent hands her their card and says "Call me tomorrow, I work for ATT and can get it on for you" !!! What do you know, she has high speed internet so her kids can play video games when there are NO MORE PORTS available while I'm paying four times more for slower satellite internet so I can workVery unsatisfied and disappointed with the only internet provider in our area

Service Type: Residential ServiceAccount: XXX XXX-XXXX XXX XAccount: XXX XXX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been trying since late February to get my original phone numberXXX-XXX-XXXX back to *** from hughes net voice service.*** set me up a temporary number XXX-XXX-XXXX .I have made multiple calls been transferred to wrong deptsand hung up onHave been forced to pay for two phone services the whole time to keep old number activeThey have told me the order is in multiple timesI have even posted complaints on the *** forum, was answered and told it was being looked into, that was weeks agoI am frustrated and fed up with paying two phone billsNo one from *** seems to care!

I bought this house in MayNot a week into it the sewage started backing up through my drains;through my children's sink where they brush their teethI hired a plumber, and soon figured out that there was a cable boroughed through my main sewerage pipeThe gas company came out dug it up said it was not them; the water company came and put a camera said it was a cable company and it was not them! I am now trying to get ATT to dig it up and fix it if it is them, which it looks like it is likely them or Comcast (having the same issues with them btw) because the infrastructure guy mapped it out and it looks like the cables are running directly where the cable protruding through my sewerage isI have sewerage in my yard!!! It is almost August!!! I need this fixed and need to quit being given the run around!!!Also, the ATT guy said they didn't want to dig it up because there was too much politics involved, hows that for taking responsibility and professionalism?

At the close of my AT&T uverse service, I called AT&T to get the instructions for how to close out my internet account since I was moving and would be using a different service providerI asked if I needed to return the equipment (when I started service, I had been using my own equipment, but they added theirs mid-service) and the female agent informed me that I did notI asked her again, just to verify, because as I mentioned, I would be moving and was not going to be able to return anythingShe told me to just wait for the final bill and that would be allOver the last year, I've received bills for this equipment, and called AT&T four times about itEach time, and agent said that the case was resolved and not to worry about itRecently, I saw that a collection agency appeared on my credit reportI called again to see why this STILL was not resolved, and they told me the original agent put in the notes that she told me to return the equipmentThis is untrue, and AT&T has the r

I am over billed every month
On 4/14/I signed a written contract from a at&t sales lady her name *** *** It was the triple play bundle for $a montheach month I get billed a higher amountAnd a different amountwhy?

Service Type: Residential ServiceAccount:***Account:***Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I originally ordered service through Direct TV and NOT *** and when I received my first *** AT&T overcharged me and was not honoring my original agreement through Direct TV At that time, my phone and internet was not connected yet and I had receive a bill from AT&T so I cancelled everything because my original deal was not honored by AT&T Ever since this date I have been receiving several invoices from AT&T with different amounts due/owed Also, once I cancelled the service I returned all of the equipment via UPS per their instructions and NOW I believe they are trying to charge me for the equipmentI have all my paperwork and tracking information that proves that sent all the equipment back, however, when you look at the tracking it seems as if the equipment arrived one month before I sent i

I was charged a cancellation fee for ending my Directv service due to moving into a location that didnt allow DirectvI was advised by the representative that it would be waived because they could see that there was no service activityAlso, I was charged for multiple Apple watches even through I called on numerous occasions to express it was an error and that every time my watch didn't sync to my phone, when I reconnected it was conncecting as a new deviceAlso, I was told that the charge for a iwatch was only $a month but that was not what I was chargedI was charged 5x's the price that was told to mePlease note I only have one iwatch and I was being charged for three.I was being charged for lines and I only had
Product_Or_Service: Apple /iphone and watch/Family Plan
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T is great Directv is great But ever since I got U-verse for the internet, they've messed up my bills SO BAD - since February Now they've added Directv to that U-Verse account, including activation and installation charges But I already HAVE Directv and have had it since I was supposed to get a $credit for U-verse internet for May Instead I'm being hit with a bill for $for the internet AND for a new Directv account(Note: I already paid my Directv May bill on my regular account I've had since 2006) And also a note on the U-Verse bill says I have to keep that account for years or if I cancel they'll charge me $a month! For an extra Directv account I never asked for??? The U-Verse customer service people on the phone just keep messing my account up till I'm so st

Service Type: Residential ServiceAccount: ***@ymail.comAccount: ***@ymail.comReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1So I would like to clarify my complaint is against Direct TV NOW, a streaming TV service provided by AT&TThe first thing with the app is there is no acct number to be found no identify information I can find in my appIt just has my name, phone and email as the profileNo account number to be found which is a little concerningMy specific probe started back in October when I purchased a new TVWhen I logged onto the Direct TV Now app there were a number of local channels FOX, ABC, NBC and CBS that does not provide sound particularly when I tried to watch footballDirect TV Now only provides a chat for customer serviceYou can not call on the phoneI "chatted" with someone and they assured me it was a problem with the app and the TV and they are working th

I called regarding a commercial that I heard on the radio regarding free internet for lifeI asked the rep what do I have to have she stated I had to have unlimited services which I had.She had me on the phone for over an hour to check on this promotion and to see if I qualifyShe even stated that she need to do a credit checkShe came back and stated that I should not get any bills for equpment , installation or anythingI get a bill in the mail for $I called to ask why only to be told that I do not qaulify for the promotion that was setup forI have called over and over again about this because it is not fair that I switched from comcast paying $a monthYou have violated my house it is like you rapped me butting new holes in my house only to say oh well you dont qualifyYou make millions of dollars a year and you are telling me that you cant honor little mistake

Att direct tv, and internet service plus a cell phone plan is horribleSince I moved to att I have been honored discounts due to there errors this entire yearThe month of September my att app showed a credit of dollars and att wouldn't accept my card to pay a balance of monthly bill due to the credit we have with themWhen we called the att representative to make sure we were IGood standing due to this credit, they in fact say there is not a credit and my bill now has jumped from for direct tv to and this is not including the internet or any cell phone eitherThe agent couldn't give me a clear answer how they made a error for the credit or how they just skyrocket our bill almost times the amount and not even make it a bundle package anymoreI've constantly am getting the run around and as we speak I'm on hold for over min including a representative phone call and now a supervisor call transfer I honestly don't know what solution would work besides ca

Order was placed online and promotions were left off the accountHave tried to resolve multiple times over the past week and no one will call me back
I placed an order online for TV/Internet for $each month with HBO and movie channels free for monthsMy bill for the first month is over $because the promotions were left offI have contacted AT&T *FOUR* times and keep being told that someone will call me back within ten minutes and that never happensI am not paying the bill that was due on February 22nd until the issue is resolved and I feel confident that I am close to having my service cut off due to non-payment, even thought AT&T refuses to correct the mistakeI have been told by three people now that the error was on AT&Ts end and that they had similar issues with other people regarding online ordersI don't understand why it would take over a week to resolve thisI cancelled my account with Comcast because of awful customer service and switched to AT&T but I now t

I switched my business phone to Comcast Business from ATT business This included ending ATT DSL service and switching to Comcast business internet The service had been in effect since The switchover occurred December 22, I have been receiving bills for the last two months for 12/19/2017-1/18/and 1/19/2018-2/18/I regrettably paid the bill for 12/19/2017-1/18/as I was told by an ATT agent that a prorated final bill and refund would be sent to me after the paymentI payed since I feel responsible for 12/19/2017-12/22/ Instead of proration and a refund, a new bill with $of new charges (1/19/2018-2/18/2018) has been sent to me I spoke with people today who were unable to resolve the issue, constantly forwarding me to the "correct department" I expressed my unhappiness with their service Previous to today I have spoken with more than ATT agents in regards to canceling this account, going back to November 2017, as I was preparing for

We were customers for over years When we purchased a bundle for phone, internet, and Direct TV, the price was reasonable The prices immediately rose significantly We tried to get better deals to no avail Then when we took action to change to a different vendor, they were argumentative, kept trying to sell us another plan, and threw up roadblocks We now have a bundled service, no two year contract, and almost $a month cheaper Our internet is faster, and our TV reception is excellent Also AT&T supports the NFL, another reason to cease doing business with this Company AT&T is not the Company it used to be Glad to be gone!

Not all installation techs seem qualifiedCustomer Service says all the right things, however the actual quality of service or help resolving issues is very poor Not recommended if you have any other options Don't understand how they have an "A+" rating Makes me question the Revdex.com rating system

Not receiving billing statement via U.Smail which resulted internet service interruption and reactivation fee of $Although customer svc rep excused that the reason for the no bill received was the billing system has been change to electronic billing system winch we have never signed up however they are unable to enplane and prove how the change was made by usFor the newly sighed up internet services in Sep of 'as of Jan of 'technicians have been sent several times for the not properly functioning internet serviceAfter the service reactivation malfunctioning occurred once again a technical support rep suggested to have another visit by a technicianAlthough an appointment was made over the phone for Sun 1/14'hours between noon to 4pm not only no technician showed up but also no phone call to inform the update of the situation the day We have spoke to a account receivable supervisor named Miss *** employee ID # *** 1/30/'1:pm to resolve the situatio