AT&T

Well I have been with AT&T since I have Phones and tablets that are on the NEXT programWell I had one installment left on those of my phones so I paid those off so I could upgrade my phones and trade the phones in for the Phones ValueWell a week and a half later and I having to drive to the AT&T stores several times over that week and a half because when I call the customer support they have said on several occasions that it has been fixedWhen I get there it has not been fixedWell I wasted a tank of gas for and was on the phone trying to get this stuff fixed spending more time with them then my own family and then they tell me there is nothing we can do The money has been credited to my account and I have to wait to upgrade my phone another monthsThen to top it all off I was told on several occasions that a supervisor would call me back and not once did I receive a call back nor would the customer support allow me to talk to a supervisorI am on the verge of leaving this company and I have many military veterans and soldiers that are will to leave them as well because they aren't helping a veteran by solving this

I was hospitalized and out of work for a whileTried to ask AT&T to work with me on my bill because of thisI had been a customer for over a yearSeveral phone conversations with them and lots of time being assured by all that I spoke with this shouldn't be a problemWell by the 4th person she shut me downSo I told her I would be calling back to cancel my service, she said okay So when I called back to cancel man on the phone said oh no mam, we want to keep your businessI told him I could not talk at this point, he said cImaginean I call you back to discuss? I said sure call me after 5:he said sure, I will do whatever it takes to keep your businessGuess what he never calledSo today I called to make sure my service was cancelled as of 12/16/16, lady said no it was cancelled as of 12/20/Imagine thatSo I asked lady on the phone how to return the equipment that I haveShe said put it in a box and take it to the post officeI said where do I mail the equipment to? She said take it to post officeI said you obviously don't understand what I am asking youI said lets start overCan you send me a mailing label so that I can return your equipment, sure she saysREALLY

ATT is absoultely shocking in regards to their customer serviceI waited THREE DAYS at my house for a tech to come install an upgraded internet and no one ever showed upWith over hours of phone calls, talking to managers, and supervisors, no one ever came to install my internet I was told techs never picked up my ticket and on the third day was told someone would be at my house at AM and again....no one showed upI was lied to on MULTIPLE occasions, and have these lies recordedAre they going to compensate me 43/hr for all the time I had to take off work?

Ever since we have had phone repair issues with AT&T We are a small business in a rural setting and every customer is important to usAt first, it seemed every time it rained, we had buzzing on the phone lineAfter years that has been addressed Now the latest problem involves not being able to either receive or call out on either of our two phones This started July 10th and was fixed after waiting business days Now July 21st, the same problem; can't receive or call out We are still waiting for a repair, going on business days On top of it, they still bill us the same

When I called AT&T in April of 2016, I asked to have my bill split from Direct TV due to the confusion over who was shutting services offI was told my account would be credited 55USD and that my U-verse would be 25USD instead of 67.67USD, which is what it was after the bill was split
I have recieved my bill in the mail, and what I was told would happen with my account did not happenAnd when I spoke with AT&T, they said there were notations on the account, but that nothing had been done the last time I spoke with them in April, on the 22nd
Account_Number: XXX-XXX-XXXX

I signed up with AT&T internet service in order to receive what I thought was the fastest Internet speed offered in my areaWhile I was signing up for their service, they convinced me to try their TV service as wellI explained to them that I rarely watch TV, but they convinced me to try their serviceFrom the first day, the internet service was less than half the speed they promisedAfter days, I finally called them to cancel the TV service and ask them to either send out a technician to get the Internet service to the speed they promised or cancel the entire contractI was told I would have to pay them onerous early termination fees to get out of the TV contract and that they were going to charge me to send a technician out to look at my service(Actually, the person on the other end of the line tried to convince me that their service was delivering the 50Mbs promised and that the problem was with my computerAfter I told her I have worked for the last years as an Intern

Service Type: Residential ServiceAccount: 'Account: 'Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have consistently had issues with the Direct TV Now serviceI have contacted Direct TV Now on multiple occasions with the same complaintsThe service inconsistently is available; the live shows freeze or cut off mid-watch and the service has to be restarted; the closed captioning does not work; the fast forwarding does not work; the DVR shows cannot be watched and are frozen recordings; the site does not allow me to log in sometimes blocking me from the service for days on endI was given one "free" month of service in October, to compensate me for these issuesMind you, this is still during my $25/month trialSomeone from technical services was supposed to be reach out to me to find out if the problems had been fixedNever heard from anyoneThen I emailed two weeks later to try to get help and never hear

I signed up for a year contract in June of 2016, and in August of my bill increasedAfter months of speaking with customer service and each time being told that the error would be corrected, I have now been told that my bill would increase because I do not have my wireless service with themThis is the first time I have been told this in months of communication

We have had AT&T prepaid for a few years, all of a sudden this month when my bill was paid my college aged kids phones suddenly stopped working, whenever they tried to make calls it would tell them to call to check that the account was active, I called customer service twice in a week first off I could not hardly understand the support staff both times they were obviously reading from a script and only knew what to do if it was on their trouble shooting listBoth times I was transferred to tech support first time the tech was very short with mehe kept telling me that it couldn't be their problem because the phones were on different accounts umm no they were part of my multi line and the phones worked they just couldn't use the account services such as making calls, texts and data you know what I was paying forThe second time I spoke with tech support was a great experience the guy was very knowledgeable he remote accessed both phones and figured out that it was an error in the account but he could not fix it so he told me exactly what to say I wrote it down then I called customer service, she refused to listen to what I was saying she tried to call the phones got the same error message again I told her that the tech explained that if they changed my plan then changed it back it would basically reboot the account and allow the kids phones to be used, she would not listen she wanted me to take the sim out and restart and all the stuff the tech and I had just doneShe then asked for the sim # and IMEI # and tried to tell me it was incompatible because the sim was for a samsung not an alcatel really so she used the phone for monthes and all of a sudden its incompatible? She refused to even discuss the option the tech guy suggestedWorst customer service ever and as soon as I get paid we will be transferring our phone service

Agent made several mistakes with new order and ATT will not honor any of it
Called ATT because of a promotion I received for internet and phone
Agent quoted me a specific price for a level of service (internet, phone)After telling me that if I bundle TV there was another promotion and I would get the package at a month and $in Visa gift cards
When I received the Order summary the internet speed was not and the package was $more a month with the first bill being over $which she never told meAll the installation costs were supposed to be waived but apparently they were not
Upon calling ATT to clarify I was quickly told I should cancel my service as they won't be able to honor the package priceI suggested they check the recorded phone call so they can definitely verify
I was also told that the Summary emails are problematic and incorrect which of course leaves the consumer with no correct documentation of what was actually orderedI'm glad

The agent gave information to lure me into accepting the productOther agents promised to make it right but failed to meet their obligation
This all started September 10,with an agent that went by the name of *** I was told he was with DirectvWhen I called in about my cell phone he told be about this bundle deal with internet and DirectvI told him I was with charter and explained the services like no buffering and channels I had with themHe told me with the plan he was offering I would have those same channels and with the internet speed I would not have buffering and my bill would only be $plus tax and reward cardWhen the service was installed on 9/24/16, I did not have the channels I was promised so the installer set me up under a new plan that gave me the promised channelsWhen I was watching a show, I was also getting a lot of bufferingCome to find out changing me to the new plan changed my monthly payment significantlyCalled AT&T on 9/27/gave the

Customer Service is unable to correct my billing issue after multiple calls Can not access my information correctly online
I have called at least times and have been on the phone and chat for hours in an attempt to rectify the issue I can not see my bill, wireless devices on line I have been sent to multiple departments who can not solve the issue I want to be able to see my two cellphones and Direct TV bill on line and be able to access it without any issues I do not understand why no one can fix this issue Each time someone tells me something different I am fed up and will cancel all my services if this issue cant be resolved I have spoken with managers, website customer support and others who have initially told me that they can fix the problem and after spending time trying to fix it, they either cant resolve the issue or say it has to be escalated

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed up for Uverse service for both cable and internet on April 7, and was told that an installation would occur on April 9, I am moving into a new condo and I work from home, so having internet is required before I can actually move On April 7th, an installation technician named *** came to my home, but informed me that the wrong address was put into the request and that he could not install without my talking to customer service He then proceeded to tell me that he was not allowed to stay longer than minutes or he would "get in trouble from his manager" I called the number and spoke to another representative named *** (different person) who, after waiting on hold for about minutes, told me that he would call me back and that if I did not get a call back,

They have by far some of the worst customer service I have ever seenThey got me to sign a contract by promising me $worth of gift cards, once I signed I never received the gift cardsEvery time I called they just gave me excuses for why I havent received them and each time they would just say the same thing which is "all we can do is reissue them" Then I spoke to a manager who said his name was Alejandro who pretended like he couldnt hear me then he hung up on meI cant express how dissatisfied I am with the horrendous customer service that ATT has to offer

Service Type: Residential ServiceAccount: XXXXXXXXX Account: XXXXXXXXX Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called on May 9th to cancel my Uverse and Directv accountsI paid my final account balance for my bundled services on May 7th and my balance at cancellation was zeroA few days later I had a credit on my account for an overpayment of my directv bill but later charges were added for unreturned equipment for DirectvI was told I would receive a box to return the equipment but it never cameWhen I checked my account balance it was $due to the equipmentOn June 23rd, the $was drafted from my account for the chargesToday I received a call from a collections company stating I owe $for an account that AT&T disconnected in MayNone of these statements could be true because 1.)I am the one who cancelled the account; not AT&T, 2.) there was no balance on the account that has not been

I recently switched from AT&T U-Verse to their DirecTV after a tech told me that our reception problems were due to old outdated cable that was not due for replacement in the next yearHe recommended the switch to solve our problemI did and what a mistake
This is a terrible serviceConstant screen freezes, audio is not synced with the actor's lips, lots of pictulation and slow, slow, slow loading on channel changesCustomer service keeps sending a contract repair crew outThey have pulled new wires, replaced the brand new equipment and finally told me not to call again because 1) this is just for Satellite TV and 2) this is a software engineering issue that DirecTV has been working on for some time and I will just have to wait until they can find the problem and correct itSighWhat a mess

I have been given invalid information from the AT&T customer service representatives for the last several months
I have had service with AT&T for years nowThis past year my actual service with AT&T has been horribleAround August or September, I switched my wireless plan to unlimited over the phone with a customer service agent, who at that time advised me that going to unlimited internet with the wireless bill would actually make my phone bill cheaper than what I was paying around $I was originally paying around $for my wireless service including paying extra for the next plan phonesHowever, once I switched to unlimited my bill went up to like $I called back to AT&T switch my bill back and was given the run around for about days and spoke with several different agentsMy last conversation with a loyal customer service representative told me that $would be credited to my account and my bill would go back down with the plan being switched back to the current

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In mid April I selected AT&T for my new small business with land lines and Internet serviceMy service business relies on these to operate
Siwas easyAfter that not so muchInstall to the building was scheduled for a Friday between the hours of 11:00am and 1:00pm; AT&T never showed up that day, even after numerous calls pleading for serviceThey were simply too busy, so I wasted an entire day; unproductive without phone or Internet service
The install occurred MondayNext, the burying of the cable between the building and the box at the street; first appointment did not occurno phone call, email, text from AT&TSecond appointment did not occur
Third time, six weeks after hook-up, cable bury occurredFor both the install and cable bury, I called AT&T to complainso sor

We have the AT&T UVerse bundle which encompasses our home telephone line, TV, and internet Friday, May 25th, around 7PM all of these services ceased to have any connectivity After multiple calls and no-show repair technicians, we are now at day with no service
We first made an appointment for service that day but due to Memorial Day this had to be scheduled for Wednesday, May 30th with a window of 3PM-5PM A text was received with confirmation but no one ever came We called the customer service line *** as directed and were told there was no record of this service, and that someone would be coming out on 5/31/18, window of 10AM-Noon Once again, no one came after a text was received confirming the appointment We called once again and were given an apology and yet another repair appointment for today, Monday June 4th, due to high requests and outages We were given a window of 10AM-Noon once again, and by 1PM no one had showed We called once again and r

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My service was disconnected for $105.00, when I went to pay the bill on 04/I was advised that I would have to pay $I disagreed to this because that is not the amount my service was disconnected forI am more than willing to pay $which is why the service was off, but I will not pay $when I have until generally the 10th of May to pay the additional $
Either the $can be accepted and my service turned on, or we can cancel the service and I can return all equipment and be done with AT&T