AT&T

An associate who statedand sold me unlimited data, and fiber internet connection of mbps, I reviewed my plan an I am not paying for unlimited data
ON 8/27/i called ATT Customer service because I saw they provided fiber optics internet and unlimited data for about dollars a month(for the first year)Currently I was paying around the same price(and a little extra because in my household we use over the amount of 1000tbs) for a set amount of gbs a monthWhile talking to the associate she stated I was eligible for the unlimited plan and fiber optics was available in my cityWe finalized the contract and she verified my plan a few times,( I was also notified in the beginning of the call that the call was beinG recorDed for training purposes)Well today its 9/7/and I reviewed my account info online thrught the att app and realized I was given a gb cap and at gbs which is alot given its only been about a week, and once I called att the find out why I was given a cap they

I have an increase starting this month on my bill of $This increase is unaffordable, I am years old and on social security
*** : I have an increase starting this month on my bill of $This increase is unaffordable, I am years old and on social securityI have my land line, Direct TV, cell phone, table services all with ATTI would appreciate your consideration in lowering my DSL back to what it was over the last monthsSince Friday morning May 15th I have spoken to nine (9) different representative on the phone at ATT and no one seems able to assist me since they do not have visibility to my phone and internet billingThis is quite discouraging to say the leastI spoken with ATT in Phoenix, Illinois, West Virginia, California, etcCan anyone assist?
$No payments were received for this billTotal amount due by May 18,
All other payments made on time as follows:
Feb - Mar 28, xxxx Online Paper $Apr All23, xxxx $Post

*** Beauty *** has called ATT Uverse many many times since July
about their internet serviceThe repair tech has come onsite to the location several times and the problem still has not been resolvedWe cannot operate our business effectively with no internet service.We have had to close the business many times and go home to workWe contacted the previous tenants, they said they had the same problem, that is one of the many reasons they have moved.The internet service just spins and spins, bumps us off the service and constantly says interrupted servicewe have tried many browsers and the same problemWe are being charged $a month for the last months while losing businessI will contact Spectrum service as soon as I get this resolved from ATT
Sincerely *** ***/Owner
Product_Or_Service: UVERSE
Account_Number: XXXXXXXXX

Service Type Residential ServicebrAccount XXXXXXXXX-XbrAccount XXXXXXXXX-XbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrI am being charged instalation fees that weresaid that they wouldnt be charged

FRAUD!!!!!
Where do I begin I am pleading for someone to listen to my situation, and to please help me!! Let me categorize the situation as having two discrete problems: 1) Being billed for services I never asked for or agreed to, 2) The worst customer service experience of my life today
1) BEING BILLED FOR SERVICES I NEVER AGREED TO:
Back story is this In September of 2017, I decided to switch from Verizon to *** for my mobile phone service I went to an *** store at my local mall, and began the dialogue with the Store Manager The package he offered seemed good enough to make the decision to switch from Verizon to *** On top of it all, he offered to "throw in DIRECTV for only $10/month!" I never watch basic cable and "cut the cord" years ago, but I thought hey, for $10/month, sure, sign me up We switched our phones over, and everything was fine We then received a call from DIRECTV to setup the cable service, which we assumed was the next step for the $10/month service we were offered So we scheduled the appointment, they arrived, installed the cable boxes, and life went on We never use the basic cable / DIRECTV, but again, I didn't think anything of it for the low cost That is until I received an email this morning saying "YOUR SERVICES *** BE TERMINATED." So I immediately opened the email, and saw that I apparently owed $for DIRECTV Well that didn't sound right I was under the assumption that I since I had been paying my *** *** on time each month, that I shouldn't have any outstanding bills, much less something as large as $for something that should have cost only $10/month! So I immediately called customer service (I'll get to that in my next point below) From talking with representative, apparently they were able to find evidence of the $10/month promotion, but that was only for an online streaming service (DIRECTV NOW, maybe? I don't know, as I've never used the service) But that the in-home service was $55/month (and would be more when that promotion ended!) HOW DID I GET SIGNED UP FOR THIS ADDITIONAL SERVICE??? Is this FRAUD?? Was is very concerning is that the *** rep ("***" was his name his boss was "Andrew"), no longer works for *** Did he sign me up for something that I didn't ask for, intentionally? Or was this just some oversight, miscommunication, or mistake? Well, I would hope that DIRECTV customer service could help to find some of these answers Which brings me to my next point
2) WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE:
I have now spent nearly hours out of my day, trying to understand why I was billed in the first place for something I didn't sign up for, and to resolve the situation I've had to speak to different customer service reps by calling the X-XXX-XXX-XXXX number, they dropped my call once, no one could initially understand what was going on (they tried to cancel my Cell phone service at first??), and then when I finally asked to speak to a supervisor, things got really bad All the supervisor did was argue with me! They said "well, we've been sending you emails" as if that is defense enough for robbing someone of $ I have never received, opened, or read any emails that would explain any of this Again, my assumption was that I was paying my $10/month charge when I was paying my *** *** Which is a fair assumption given how I entered into this who arrangement And that I was never expecting to receive bills from DIRECTV! So any email that might have said "your *** is due", was irrelevant to me considering I was paying my bills through the online MyATT app (or so I thought) Whoever is reading this has to understand, there is no malice here or intent I never knowingly signed anything or confirmed receipt of these services at such a cost And I feel that I have been duped into this situation! And of all people, I would think that your Customer Service team would be the ones to listen and understand the situation and work to defend the rights and perspective of the customer My experience was the complete opposite The supervisor was argumentative, completely dismissed my claim, said I owned the full amount (fine), and then proceeded to tell me that I owe them another $for terminating services that I never asked for! THIS IS UNJUST AND UNFAIR AND FEELS LIKE I'M BEING BULLIED BY A COMPANY TO FRAUDULENTLY STEAL MY MONEY! Please someone hear my plea I'll continue to escalate this matter as far as I have to until someone can listen Please let me know if I need to take this up to the DIRECTV Legal team

AT&T UNDERHANDED PRACTICES
DO NOT DO BUSINESS WITH AT&T!!!!!!!!!!!!!!!
AT&T requires a contract when a customer first installs their equipment That is understandable in today's environment However, they renew and extend this contract without the customers knowledge or approval
Case in point:
I have AT&T internet and Direct TV which is combined into one bill each month I have been a customer of Direct TV for years I also have equipment protection in the event of some failure Of course for this protection plan I get to pay an extra premium When a piece of equipment fails AT&T/ Direct TV will gladly replace the failed equipment which is a good thing
But here is the underhanded business practice Even though I have paid for a protection plan, when equipment is replaced due to a failure of AT&T's system, AT&T automatically commits the customer to another year contract without the knowledge of the customer
This is not correct mainly because I have already paid for a protection plan
Bottom line, AT&T conducts unacceptable business practices and has no loyalty to their customers

Worst internet service provider I have ever hadThe internet randomly goes out all the time on a daily basisAlso will randomly go slow often as wellCalled them many times to fix this problem and all they do is replace the internet box which does not fix the problem

sERVICE CANCELLED MANY MONTHS AGOSERVICE HASNT WORKED FOR MONTHS, CONFIRMED CANCELLATION SEVERAL TIMESVERIFIED BILL CREDIL SEVERAL TIMESSTILL RECIEVING BILL WITH THREAT TO TURN IN TO COLLECTIONS
Product_Or_Service: INTERNET
Account_Number: ***

Internet Service Equipment fee $despite returned modem
Account ***I had trouble with my old modem from ATT U-verse and technical support told me I need a new modemIf I return the old modem via UPS I don't have to pay for the new modemSince then they charge me money for the new modemOld modem got returned with UPS tracking no ***I called times to resolve thisThey hang up on me or tell me they call back but never doOne person told me the dollars charge are new equipment rental fees, another person told me the $charges are service insurance fees (that I did not order)for the new modem so that service comes out for freeI want my $returned from the bill due Sept 16th and I don't want them to charge me equipment fees in the future, because that are the conditions under which I returned the old modem

In an online chat I requested that my uverse internet and tv be canceled at the end of my billing cycle in July Subsequently to that conversation, I was out of the country and could not confirm whether they had canceled serviceI was then affected by Hurricane HarveyI was finally able to contact AT&T in September to tell them that they were still billing me and had not honored by request to cancel service I was told they would refund me approximately $for the overbillingI returned all the equipment (which in today's conversation they confirmed to have received), even though the refund was not contingent upon the return of equipmentI contacted AT&T today, again by chat, and after wasting about hours being transferred a total of five times, I was told me I had to wait three billing cycles, and that I would receive a refund for about $Conveniently, I did not receive a transcript of the conversation as I had requested Also, to continue that conversation where

DO NOT COMBINED MY WIRELESS AND U-VERSE ACCOUNT ORDER FOR 04-07-
Subject: DO NOT COMBINED BOTH WIRELESS AND U-VERSE ACCOUNT ORDER
On 04-06-and 04-07-2016, I had conversations with several AT&T agents about the combination of my wireless cell phone number *** - account ***) and (U-Verse account number ***) with the understanding I will received a permanent incentive for a monthly, $off my total Bill for doing the combinations of both accounts for the duration of being with AT&T
After receiving an AT&T email on 04-07-2016, Combined Bill Notification, stating, "You asked us to combine your account" with no mention of the permanent incentive for the $off my total Bill.I changed my mind with the combination order
As of 04-08-2016, I changed my mind because when my U-Verse contract expires on 04-06-2017, I plan to seek another cable/Internet carrier; three reasons:
(1)A Lack of promotional economic incentive for regular U-Verse customers (

There not locked in prices are not locked in they charge more every month

My account with AT and T was hacked- a phone purchased on my account and other extra chargesI called Saturday 12/16/and was on hold with the fraud department for hoursI just let it hold on speakerSunday I got disconnected 3X, Wednesday I chatted with someone online (I saved the print out) and was disconnectedWhen I got home from work I called and actually got through to a helpful human who told me they were overwhelmed with fraud casesShe was helpful and promised when she transferred me to fraud I would not be on holdGuess what? I wasI waited another hour and finally hung upToday, now Th, the 21st still on holdThe charges are still on my bill and all I was told is to change my password and this happens a lot around the holidays

I requested new Internet service on the month of January The service and installation part went well Months after having the service, it is intermittent and never works for more than maybe a few minutes at a time My internet service is always a problem, it freezes up, switching screens takes forever, or it just stops working altogether I have spoken to technical support a couple of times The first time, it was suggested I upgrade my planThe second, I spoke with a young man that was trying to be helpful, but eventually suggested I purchase a Wifi Extender or I speak with Sales to see if there were other ongoing promotions or other packages available w/out paying extra that I may take advantage ofI have internet service that does not work for the most part, my college bound daughters have had to use internet service elsewhere because of the ongoing issues, and yet I pay for a service that does not work most of the time, and is limited, where I have to constantly be che

I recently switched to AT&T internet, phone and Direct TV After only months of constant issues and problems I had to cancel all services except Direct TV The issue was specifically the internet it did not work at all most of the time They came to the house twice even changing the modem The final week I called them daily to get someone out, but they kept wanting to charge me for online support Bottom line when I canceled service I immediately disputed $early termination fee stating I had done my diligence to resolve the matter to get the service I was paying for They said I had to wait until I got my final bill to dispute, which I didToday when I called they said there was nothing they could do it should have been waived when I disconnected Obvious run around
Account_Number: ***

I mistakenly said ok to an AT&T salesman's offer to switch to Uverse cable and internetNot only did AT&T not honor what I was told by the salesman, it took MANY hours on the phone with AT&T to establish my accountI had to get a family member that is an AT&T manager get involved to get the account establishedFast forward year...my plan includes receiversWhen my room mate moved out, I called AT&T to see if I would get a discount if I turned in the receiverWhen I was told that my plan covered the unit and I would not get a discount for turning the equipment in, I chose to keep itUnbeknownst to me, the agent placed an order to remove the equipment from my planI get repeated hate mail from AT&T saying they will charge me $if I don't turn in the equipmentAnother several hours on the phone with AT&T, I am told that they have corrected the problemThe hate mail stoppedI thought it was resolved until I saw the $charged on this month's billI called AT&T yet again and was told over and over to turn in the equipmentIf I asked whether they would return equipment they are paying for when the company makes a mistake, there was no response other than the canned response of turn in the equipment if you want the $removedFirst off, I was with Comcast for over years when I switched to AT&T I have regretted it ever since Having worked in IT and Call Centers, I can tell you that they have subcontracted out their customer service, billing, tech support, etcto such an extent that there is NOTHING seamless about contacting them to have them solve a problem Can't tell you how many times I was shuffled from one dept to another because the agents in billing, tech support, and customer service were not sufficiently trained to provide answersInstead they switch you to another department so that you have to go through all of the details of the problem over and over and overAT&T does not seem to respect their customer's time or the fact that in order to pay their exuberant prices, we customers have jobs and cannot spend countless hours on the phone with them to get something resolvedTheir "system" is not flexible enough to fix the mistakes the agents makeI now have to return equipment that I am paying for every month because their system will not allow them to correct the mistakeI cannot and will not recommend AT&T Uverse to anyoneI saw a salesman in my neighborhood againIf he heads to my house or my neighbors ask how I like AT&T, I am prepared to tell them to get as far away from AT&T as possible I DO NOT RECOMMEND AT&TI never thought I would recommend Comcast but they treated me much better so I will be going back

At&T has ruined my businessI mean that 100%I have been in business for years and have had the same phone number for that longWe moved our location about a month ago and our phone number were supposed to be ported from them to a new company as they did not provide services to our new buildingWe've been calling back & forth with them for a month trying to get our numbers transferredI've just called them to see if this has been completed and they just informed me that our account has been closed (without my consent) and my number are lostMy phone numbers for 30+ years!!!!! I work with doctor's offices & we receive all our referrals via fax & phone numbersNow they do not know how to contact meThey have been awfulI am in the works of speaking to my lawyer regarding this issue, as they have cost me money, time & effortDo NOT use this company!!!

My internet bill jumped from $to $76- almost double for the same exact service I had beforePromotional price is not being honored by ATT UVERSE
I currently have Direct TV & ATT UVERSE I caught ATT over-charging me from the first date of service They charged $for eight days Direct TV and UVERSE were combined into one bill ATT had two different billing cycles and service dates for each company; as well as different phone numbers for technical support I contacted Direct TV- they explained how their billing- cycle works and it made complete sense They are paid by ATT Service was sfor both Direct TV & UVERSE on the same date, but ATT wouldn't reflect that on their bill They mislead people and make it confusing purposefully I decombined my bill, for obvious reasons, after I caught them The next day, I get an email stating that my bill was now $52.00, instead of the $promototional price I was told it was because I 'decombined' the bill Th

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We signed up with at&t online before we moved into our apartment, we had arranged for installation to be done the day we moved inNo body came to install anything even though we had spoken to someone and they had promised that somebody was going to come out to install everything so I waited in while trying to move everything in for someone to arriveAgain, no one cameWe managed to speak to a manager who was very unhappy with the treatment we were receiving and he arranged for someone to come out the next morningSomeone did come to install our services but when we checked our account for what was installed we realized that we didn't have things that we had ordered and even worse there were things on our account that we didn't order and were going to be charged forI have now phoned AT&T multi

AT&T has tried very hard to not repay me money that I payed to order new service that was canceled on their behave for not having the phones in inventory, and every time I called they gave the wrong date I would receive the money back on my cardfirst they told me 3-business days, then business days, then business days, and now they want me to wait another 3-days after I have already waited over business daysi feel like as a loyal customer I am getting the run around and I am considering canceling my other services with them and suing them in small claims courtI have been shown very poor customer service and all I want is my money refundedThe last time I called, I asked to speak to a supervisor and after a min wait the same guy posed as a supervisor and thought that I wouldn't recognize his voice! poor customer servicedo NOT GET AT&T!!! AND I STILL HAVE NOT RECEIVED MY REFUND!!!