AT&T

AT&T is the absolute worstI have been a loyal customer since I requested they release my phone number to my company as they would take over billing responsibilitiesThe rep was confused and cancelled my numberIt has now been weeks since I have had a working phone, all due to their incompetenceThey filed multiple tickets, all with a guaranteed fix date which passed and nobody looked at the issueA store AT&T employee even became irate on my behalf due to how I was being treated by AT&T technical support and customer service over the phoneCongratulations ***, you will now have the business of myself, my family, and my organization

I was on a family plan and finally decided to get my own lineI chose to go with AT&T since they seemed to be a good service up until this pointAs soon as I got my own line it was nothing but issues every month
I was lied to repetitivelyI was having signal issues and when I looked into it I was assured that I was in a good area and that I should check my phoneAfter a month of dealing with my phone I realized that the phone was fine because I got a replacement and the previous one "repaired"I decided to check AT&T again, in person also each time, and after hours being transferred around I was told I was in a bad reception areaTo fix it I had to upgrade to a more expensive account to be eligible to get a $signal booster which I was not going to doI would rather just switch carriers at that pointI was ready to cancel then but they gave me a deal to lower my monthly payment after upgrading and give me the signal booster for free since I was having so many issues and trying to work things out with themWith that I decided to give them another chance since they where willing to try and make it up to me
With that I was suppose to receive the signal booster in a week and I asked repetitively to make sure my monthly bill was the price I was promised and I was assured and even send an confirmation textFrom there nothing went writeHalf way through the shipping week of when I'm suppose to receive the booster I get an email saying that the shipping date was changedIt was pushed back over a monthI was busy and did not want to deal with them so I made dueMy bill comes and it is double of what I was promised and when I call about it, I learn I was never told about hidden fees and that I was just straight up lied toI was advised to wait for the booster and then I could just down grade my account to go back to my original price and it would still work, so I waitedTHE DAY I am suppose to receive my signal booster I receive an email that the company is out of stock and my order is canceledThat's it, canceled with not adjustment or change in order, no we have this for you instead, just nothing
At that point I decided I am done and with in a week change over to another providerI receive and email a few weeks later that AT&T are billing me again for the month and when I call to find out because I canceled when I switchedI am hung up on several times and when I finally get someone to stay on the phone I am told that It is for the month that I was with them beforeI was told and understood and even clarified that I was paying at the start of every billing cycle for that cycle so when I canceled, I understood I was done and everything was payed forI explain this to the person over the phone and they just repeat that Its the bill for the last month but my account is canceled and this would be the last bill and then they hang up on me
This is a big deal for me because I do not ever write reviews or complain about anything because I feel its a waist of my time and energy but this is the worst service I have ever received from any company in my life and will never recommend this company to anyone for any type of service they offer

Let me express how dissatisfied and unhappy I am with the AT&T CompanyI have only been a client of their since March 2017, one account for my mother and one myselfThey are separate accounts no link what so everAugust 4th I paid my bill and payment was drafted out of my bankOn August 11th AT&T some how a "returned check" payment was created and caused them to draft again from my accountI had to have them return this, great! Oh but here again on the 14th of August my account has been drafted again! Yet AT&T said they don't have tis payment and cant return it, so I call my bank and tried to have them block this charge My bank has to dispute this charge nowNow going back to June, I had my mother added on the account she can call if needed and payAT&T said sure no problem asked me for her full name, phone number, security question to use and changed her billing to be mailed to her in paper form
Now coming to August 15, she shows her service is off, calls and is on the phone for hour + trying to answers and them telling her they cant help her because she's not on the accountI hear this after a hour shift of work and now I have my evening interrupted by calling AT&T and on the phone for hour and half probably more trying to get the issue resolved and service turned back onThis is was that AT&T never mailed the bill so how was my mother supposed to know about the bill is due without a bill being dueIt was due on the 2nd of AugustWe received no notification, no mail that the bill wasn't paid, no call, nothing! In my amazing annoying call, they wouldn't let the service turned back on until it was paid, wouldn't even turn it back on and have an auto payment go through on Friday which was 3,days away The people I spoke with, yes different people I had to talk with, transferred here, transferred there, were the rudest people, no customer service and really didn't care unless they had money The finally lady I spoke with had no sympathy or cared to help, always responding, "the service cant be restored unit we receive full payment", over and overAfter this I had to find some money to pay itAfter making the payment the lady said it could take up to hours for the service to come back onWell her comes 8am august 16th and I receive a message from my mother that the service is STIL NOT ON!!! Well it goes againanother hour of messaging on AT&T website with an agent trying to get the service turned back Well he tells me the bill isn't paidOh yet it has because it was drafted out of the accountNO help, nothing about it being restored or nothingI end up losing the chat because I am at work and couldn't respond back in enough time but I mentioned this to him "to bear with me if I don't respond back quick enough because I am at work"So now I am back on chat with someone elseGreat! We'll at least one looked into and got the service back on in less than minutesWith this convo, I have my mother added on the account, sure no problem asked me for her full name, phone number, security question to useWell doesn't look like that was done back in June when should've beenWithin all this talk I wanted to cancel my services and be done! I expressed to each agent I had to chat with how dissatisfied I was and have been treated and they come back sorry you cant unless you pay $on each account for Direct TV and then $on each for the Internet! Excuse me are you serious! Why in the world you a company sit there and continue to ask and ask for on more when their client is so dissatisfied and upset In my business I would have just cut ties and ended it so it didn't go, to now what I am doing today
Never, never go to AT&T!! Will never ever use this company again or recommend them ever!! I am so disgusted with the people that work for this company and the company itself! I'd be so embarrassed to work for this company! What a scam and carless company!

Due to house damage Had to move and cancel myndled services w/ at&t and direct tv because service was not available in new area!!
On may 21st I cancelled my services with AT&T bundled plan because I had to move from the location at *** to *** spring laurel they informed me that the service was not available in new area so I had a credit and they were suppose tocancel service and send recovery boxesALSO THEY TOLD ME I HAD A CREDIT I JUST RECIEVED THE RECOVERY KITAND THEY DID NOT DISCONNECT MY SERVICE UNTIL 6/AND STATES THAT I OWE A BILL

AT&T is a horrible internet provider, I pay for 25Mb/s download and 5Mb/s upload and I've been doing speed tests all week because I've been having horrible service and It showed 1.02Mb/s download and 0.08Mb/s uploadYet whenever I call and complain about it, they say it shows I'm not having any service interruptionsSo your going to have me pay for something that's times better than what your actually giving me and say "EVERYTHING IS FINE"?

From poor customer service, to incorrect billing, I have had nothing but bad experiences with AT&T

Customer service was unsatisfactory and was continued to be charged for a service I was no longer receiving
On December 30th I had cancelled my account for my home phone line and internet through At&t I was told that I didn't need to do anything else to cancel my account On January 19th I received an automatic payment deduction in the amount of I called At&t on January 28th to resolve this issue I had to be transferred a total of times to finally get someone that was able to resolve this issue The person I talked to was able to take off the auto pay and told me that I had a balance of $ I do not understand how if I called to cancel my account on December 30th how I not only still had automatic payments coming from my account but I also still had a balance of If I called to cancel my account auto pay should have been taken off and I should have had a partial balance since I cancelled in the middle of my billing period

AT&T has cut my service off times due to their mistakeThey enter the wrong checking account number when trying to process my check through the bankThat results in my check being rejectedMy checks are good and will go through just fine if they do the request correctlyI should not be having my service cut offToday I called to see why they charged me $more than usualGuess whatIt's a fee for restoring my services!!! Happily, the supervisor was able to remove the $feeBut I can't send checks for months because checks failed to go through the bankI am so very tired of this crapI don't want to give them access to my checking accountI think that's what they are trying to doOtherwise they are simply incompetentI have very few other options for internet service at home, otherwise I'd have dropped them alreadyAnd that's itThis is why we need competition in marketplaces, not mega companies who can do anything while we have little choice but to play along

I'm considering leaving at&tthey have the worse communications with the customer and with there employeesif I thought it would be like this, I would've never chose this companythere billing is not worth itthank god I don't have a contract with them anymore

I received two bills from AT&T for two separate bills I only had DirectTV for a month before cancelling and sending them the equipment back I have two bills, one for $and one for $ This was supposed to be bundled and $a month They have also debited my account for $and then again for $

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My complaint about the horrible, unprofessional, inconsistent, rude, terrible treatment of AT&T begins 12/15/when I was originally supposed to have my internet installedI received an install date of 12/15/from 1pm to 3pmAT&T called me on 12/14/and said my install appointment was cancelled and they will call me on 12/15/to tell me what the issue was in reference to why they could not do the initial installWell I never heard from AT&T no call, email, text or anythingSo I called about a week and a half later to follow up with themI got apologies and even was told the issue at my house was fixed and a new install date would be given, my $install fee would be waived, and I would get a rush on the appointment dayAfter being on hold for hours going back and forth an

Not sure how AT&T u-verse is still aroundMy manager said that we needed to go with u-verse since comcast didn't have an access point in the neighbourhood so we set up an appointment to have AT&T come install service, the service wasn't ideal since they are the only internet provider to my knowledge that caps internet and throttles after the cap is hitAnyway, they only had a date about a week after we moved into the apartment so that is what we scheduledAfter waiting nearly a week for the service to be set up the tech didn't show up in the allotted timeAfter calling in times to customer support that is routed to what sounded like India with assurances that the tech would come out no tech came they finally set up another tech to come out 8pm-12am keep in mind the original appointment was 8am-12pmThe new tech never came out, we never received a callMoreover I was hung up when calling customer service and I wasn't even being rudeAlso when navigating their webpage for managing account it was incredibly slow, would freeze, and crashHave no idea how a company this big can be this badI canceled my order today and was able to schedule comcast to come out this saturday with a two hour window that is guaranteedmy experience with AT&T was the worst experience I've had with a major companyThis company should be dismantled and not allowed to operateNo company should be allowed to be this bad

I'am very getting sick of at&t right now because they saying I did two Copyright Infringement Alert and I did do nothing at all and the fed gov for FBI told everyone about someone is hacking in people's modem's and now at&t want's me to Acknowledge it and i'am not because I didnt do nothing at wrong at all

On May 3, 2018, AT&T turned of my internet access without my permission or knowledge This is a service I have paid for for over years My payment history is impeccable and in good standing When discovering my internet access was not working, I contacted AT&T technical support for help The representative tested the system and said I was not receiving a signal to my house He then set up a technical service call for May 4, from 8AM to 12PM I arranged for someone to wait at my house, but noone showed up.After expressing my dissatisfaction for the lack of technical support, I was told that my account was 'messed up? and I would have to have Sales and Billing fix it Technical Support refused to let me speak with a manager At their direction, I contacted Sales and Billing who told me I needed to change my account to a 'fiber optic? system, but that AT&T had switched my service to fiber optic for the past year I was also informed that fiber optic service is $a month

I began on-line chats with Atampt personnel on May 7th of 20*to change my plan to reduce my monthly rate It started with an employee offering service and fees that apparently per subsequent conversations are not available to meTo the end point I turned in a receiver on*** based on the initial conversation During subsequent chats I was instructed that I could not get the service and fee that had been promised but I would get a *reduction in my monthly bill as I had already turned in the additional boxreceiver Atampt has continued to bill me for this equipment despite assurances on*** and *** via on-line chats with Atampt representatives that this would be corrected and that I could expect a ** per month reduction and an additional credit for the month I had already paid after turning in the equipment--as they had instructed me to do in the first place.So I continue to get billed for equipmentservice that I have not had since *** I have had c
Product_Or_Service: U-

AT&T has mediocre coverage and when we canceled with them and switched to another carrier, they charged us an entire extra month that we did not useEven after hours on the phone, they still refused to refund us anything, $down the drainMy advice, avoid them

A gentleman name *** *** came to my house on about October 23rd sold me AT&T wireless Internet and directv was told the price is gonna be approxMe $a month my daughter was here to witness a conversation he was here for an hour and stalling at when he returned and selling it to me telling me because I was AT&T customer I got a extra discount since I was auto pay I got another discount would you bring the bill way down instead my 1st bill was $just for Internet I then my directv charge was double what they "d Me Too! I call the company talk to a supervisor and they told me pretty much I was Fuller krapp they've never heard of no such thing and it was nothing they were going to do I didn't ouldher to cancel my plan I'm not pay in and some dollars a month for Internet Then my directv bill was double what they told me everything they told me in my house was a complete bold face lie my daughter was here to witness it to verify my statement there Bellamy another $disc

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1To Whom it May Concern:
Thank you for taking the time to process my report
My husband (BP) and I had AT&T U-verse internet & U-verse voice phone for approximately yearsWe did not need the phone but the package was cheaper than internet alone
We had no contract and we purchased our wireless router outright at the onset of our agreement with AT&TInitially our bill was around $a month and it went up to $90.03, which we paid the second yearBrent called to cancel our services at the end of April of 2015, I heard him make the call
Our internet service was to be disconnected in mid-May as our residential lease was ending (May 13) and we no longer wished to stay with AT&TThe operator made no attempt to discourage us from leaving but took note of our new address (so clearly g

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Sep 11,2017-I called AT&T(***) cancelled all Services, said to return cable equipment and credit check for $would be mailed to home
Sep 12,2017-Returned TV Cable equip via UPS delivery as instructed by ***
Sep 27,2017-Recieved AT&T bill $160.75, I called AT&T *** said *** didn't cancel acct, but he would take care of it retroactive Sep 11,2017, was going to reverse $received confirm noand a credit check would be mailed to me prorated for days (Sep 11,2017-date svc cancelled thru Sep 15,2017-date billing cycle ended), said not to worry all taken care of
Oct 25,2017-Recieved AT&T bill $160.75, I called AT&T (***), said it takes a while for final bill to settle, but not to worry that at end, a check for service credit will be sent to home addressAlso, said my accou

AT&T doesn't even deserve one starWorst experience I've had with a company in a very long timeHave attempted to work with them they refuse to actually be any helpI thought I cancelled my services with them November 7th it turns out I was wrongHave been trying to reach them to re-cancel the services that were already canceled and I keep getting Hang-UpsSince they refused to answer or transfer me to the correct department, they have forced me to contact my bank and stop payment on my endVery sad considering that this company has been around for so longWorse customer serviceThere seems to be no understandable reason for this company to be as big as they are when their service to their customers is awful