AT&T

AT&T uses dishonest sales practices to get customersThe price for the products they sale *** be much higher once a contract is signed
While calling AT&T to discuss signing up for a new service bundle I consistently asked the sales rep what my total monthly bill would be and if there would be any additional fees outside of government taxesOver and over she reassured me that there would not be any other fees during the recorded callUpon receiving my first two bills there are many surcharges and fees which were promised to not exist and puts the service out of my price rangeIf I had been told this upfront instead of using dishonest sales practices I would have went with another companyAs this was on a recorded call I really wish action would be taken against companies which have deceptive sales tactics
My new service for Account# XXXXXXXXX began July 5th

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I began television & internet service with AT&T mid-December Two weeks after I entered the contract, my husband was injured at work Because of the injury, I was late paying my bill on occasions For each these times, I not only charged a $late fee, but also a $disconnection fee for a TEMPORARY disconnection, totaling $
On 04/28/16, I contacted AT&T online via chat to ask them to consider waiving even just a portion of the disconnection fees only (not the late fees) I explained that I am a fairly new customer and that I was unaware that I would be charged $+ $every time I was temporarily disconnected (citing that I was with Charter for years and there was not a fee for a temporary disconnection, only for a hard disconnection) I explained that, after questioning why

ATT deducted $of my bank account for a service I canceled weeks ago
ATT charged $dollars to my bank account with US bank for a telephone service I canceled a month agoI tried calling their customer service line a no one will help me They hang up the phone or transfer to someone who told me they same story

Reported a stolen phone so I suspended the service until we could get a new oneThe agent helping me said she would recommend blocking it as well so it could only be used for callsShe didn't explain to us that when we got our phone on the 23rd that we wouldn't be able to use it until the 3rd of the next month since we have our payments scheduled on the day we receive our SSD paymentsSo ATT has one set of "rules" to apply for every individual situationYes we hired someone to steal his phone so we could get a new one----NOTNow he is at home and if I go somewhere he has no way of calling for help or anyone checking in on himNice going ATT! Maybe verizon would be a better choice

I started *** in March along with direct tvThe next day I logged into my direct tv and an offer for $per line to sign up for att poped upI called they assured me I qualified for itNow I am on my 3rd bill with lines and still no creditI have called half the people I talk to don't know what they are talking about the other half found the promo but didn't know how to get it on thereI have wasted several hours on the phone with attIf it doesn't get rectofied I *** bring my business elsewhere
https://www.att.com/shop/service/switch/#/switch?offer=200Offer&source=ICOXXXXXX...⇄ /> That is the link to the offer that multiple reps with the retention department said I did qualify for and still haven't gotten anything

AT&T changed the day that they autocharge meThus in December they charged my credit card $versus the $they normally charge
I have service with AT&T bundled internet and televisionMy problem is that they autocharge me and they decided to change my payment dateThe repercussion of this change was that instead of paying ATT my $dollars in December I payed them charges of $or about $As I had not budgeted for this it caused me problems, but what it worse is how many times I have been on the phone or chat with ATT and how they said they would fix itThe last person I spoke with said that they would not bill me in February and they would bill me in March to get back to my regular scheduleOn Feb 26th I saw that ATT did not do what they said they would doMy budgets have been off since December because ATT decided to randomly make a changeI would highly recommend no one set up autocharge with them because their hope is that you don't pay attention and th

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I haven't received satisfactory and consistent internet and phone connection since installationI've made several calls to tech support and a few techs have come out but nothing has been resolvedBack in September, a tech by the name of *** came out and asked to use my bathroom and had a bile movement.I tried for a couple of weeks to report the issueInstead, I was transferred around and nobody ever addressed the issueCurrently my service has been out since 11/and the eta is 11/The gentleman working with me is very nice but I work from home and I haven't been able to work this holiday weekThey were unable to provide me written information about my service so I could provide to my employerIm very concerned about the level of service I receive when I callI get transferred multipl

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I first started with AT&T and was told I was paying a higher price so my credit won't get checked and I won't have to pay a depositI was lied to and they checked my credit and gave me a credit inquiryI keep getting charged for Internet that never works in my houseI have called several times and they say they are going to credit my account and let me start all overWhen I receive these bills with large amounts it never makes sense since my bills are supposed to be around $I am so cono used and every time I call I get transferred a million times and get hung up onI am so fed up all I want for you to do is credit my account the outstanding balance and close my accountI *** deal with the lies no more and not being able to communicate with you.All I wanted was a *** and to ha

I have been an AT&T customer for years and they don't careIn the middle of working on my online classes my internet shut offAfter contacting AT&T, I was told there was a mix up when another person in my apartment complex called to get their internet turned on AT&T thought she wanted to switch from my apartment to anotherWhen they called to verify this, they were told "no, I have no idea what you're talking about, do not do that"Somehow this was misunderstood, so they cancelled my entire serviceWhen I called to get this fixed I was told I had to wait an entire week until a technician was availableSo, because AT&T made a mistake and cancelled my service even though they were not supposed to, I am having to miss assignments because they must be done on my home network
Product_Or_Service: Internet

Service Type: Residential ServiceAccount: ***ount: ***ched: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I had home phone (XXX-XXX-XXXX), internet and cable (directv) with AT&T, I placed services on hold after I moved and would be out of town for a few months (service address *** XXXXX)On 2/I received a bill for full serviceI called customer service and spoke with a rep and explained that I did nor restart my service and didn't understand why I was receiving a full bill for service I hadn't receivedShe didn't seem to understand my concernsI then asked to have service transferred to my new addressTold that they didn't service my new addressI then requested that my phone line remain active until I could port my number over to a company that serviced my areaI later discovered via email that the rep (she) cancelled all my services during that phone call and ignored

I am currently on the phone with AT&T minutes and counting, and have yet to resolve my issueI returned equipment to them on April I called today to find out why I have not received my refund for the pieces of equipmentOne rep states he see where it has been returned, then transfer me for the 3rd time to another RepEnd result is give us business days and call us back to see if equipment has been logged into the systemThis has been going on for a month and again no results

If I could leave no stars I wouldThey lie about billing everytimeThe change prices promised and only applologize for the mistakeWorst customer service company I have ever dealt with DishonestUnreliableUnprofessional

I was outright lied to about charges that would be incurred when signing up for AT&T internetKnowing that internet and phone carriers are often vague about their charges, I specifically asked in three different ways to two different representatives what my TOTAL monthly charge would beThe representatives told me my final bill would be $dollars cheaper than it actually was

Extremely Poor Service and Fraudulent Business Practices by ATampTon April Mr*** *** a Business Solutions Consultant of ATampT offered our business a new service plan that would save the company money He said that he needed to send a tech to install the internet connection and more importantly said that there would NOT be an interruption in the internet serviceUnfortunately the internet was interrupted and it cost us significantlyNEVER BEEN TOLD THAT WE WILL BE SWITCHING OUR DSL TO U VERSE WE BEEN SLAMMEDour bushiness was four days without computer and towing software functioning which caused us to lose business from our contract providers and customersWe were unable to process invoices in order to release cars to our customers thus we had to keep vehicles in storage without charging the customers The estimated real cost downtime was 500.00.The loss to business39s reputation because of ATampTs poorfraudulent activities that res

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Direct Tv and At&T are merged and they were both suppose to connect cable and internet service for $a monthThe internet was never installed as promised, we got cancelled different timesthen Direct Tv sent me a bill for $So when we called they do not want to assist us on why the charges of $and we dont even have internet with them

I have had ATT for yearsI have mobile, TV, phone and internetWhenever there were issues in the past we worked together to resolve themThis year has been very differentThey mishandled moving my services and billingI spend hours on the phone with no resolutionThe staff have been rude and not helpfulRight now I'm being billed for DirectV services without a billI pay every month and have not been late, yet I received a disconnection notice and no billWhen I tried to resolve it, Summer, in the combined billing department was rude, not helpful, and disconnected the call with no call backI made a number of calls since then and ended up paying a minimal payment without a billI paid it days before the usual due dateI asked for a bill for the remaining chargesNo one was able to provide oneI'm filing a complaint as soon as I can figure out how to since AT&T general is hard to find on this site I pay around $per month for all of my services plus another for cruise services this monthI was met these past few months with lies and accusationsI was treated like a deadbeat instead of a loyal customerI'll find somewhere else to spend my cash

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T was to install u-verse internet and direct TV service on 6/24/ TV service was installed successfully The residence was already wired with cat-ethernet for home networking, and had a single wallplate with coaxial and ethernet cables in each room The AT&T installer refused to connect any wallplates that were not connected to televisions with Direct TV On wallplates connected to TV's the installer installed coaxial only wallplates, blocking the ethernet connections The installed plates were also a different color than the rest of the plates in the house We had already purchased the correct wallplates, but the installer installed the wrong ones before asking if we had ones that matched A single wall plate was installed onto a hole meant for a double plate, leaving a hole in the

I was charged a reinstatement fee for my account being shut off I was not alerted! The charge occurred for a billing issue not related to my action
I was charged a reinstatement fee for my account being shut off I discovered that my payment had not gone through after I was told that it had
I reviewed my payment history and noticed all payments had been canceled even though I had a rep tell me that the payment would go through This action put my account into delinquent status
I called in on the 1st of December to pay my bill because I noticed that my bill was double the amount I was alerted that my bill had not been paid for the prior monthI was not made aware of the fee for reinstatement
I believe that I may have over paid by another month but I am unable to figure it out! I am so frustrated with ATT I spoke with one of their agents who told me that I have successfully called in for year straight ever month because of a billing issue
I be

My original start of service beginning with installation was absolutely unprofessional and services took two month39s before I had the services I was paying for.howeverit took months before I got my bill accurate.in February I extended my contract worst mistake the bill amount I agreed to pay and my bill is never correct .I have spoken to att every month before I pay my bill so it can be correctedAtt continues to bill higher every month and make unapproved changes on my account so they can charge my account every customer rep I have spoken to always promises they have fixed the problems on my account until I get my next bill

I am very disappointed with Directv, I have been a loyal customer for years, about a year ago I noticed that my monthly bill amount would change every monthWhen I moved and my service was not working I called and I was pretty much forced to pay an insurance for the amount of otherwise they said they would not be able to help me, I went ahead and paid the amount on top of my monthly billthree months ago I started taking a closer look to my bill and I noticed they had charged me for a reactivation fee that I knew nothing about, I called and I asked them to cancel the services altogether because I no longer trusted the company or its employees, every time I called they promised to bring down the monthly bill and sweet talked me into staying with the servicesLast month I finally had enough and I called to cancel, they transferred my call around to several people until I finally got it cancelled or so I thought, or people called me back asking me to reconsider and s