AT&T

During the fall of I received a flyer from ATT for bundled service (voice, Direct TV, internet)The flyer states great services for the same price every month for two years guaranteed! Further in the flyer it says that I can "Get Direct TV, Highspeed internet, and Digital Home Phone for the same guaranteed price for years!" I called and ordered the triple play and after some difficulties received the services and my bill has been $128.XX now for months On I chatted with a *** and confirmed that my price would not increaseI have both the flyer and a copy of the chat with *** My latest bill shows an increase due to Direct TV raising its cost by $from $to $ With taxes my price went up $per month I have called ATT and they claim that I am still getting the discounted price of $off my Direct TV bill but since Direct TV increased their price I must pay the difference I have told them that is not what the flyer says and the ag

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I have been calling AT&T for last six months for serious technical internet connection issues and experiencing very bad customer serviceTo fix the issue At&t offered me more expensive internet service convincing me from $a month to $50; so now I'm paying $monthly internet cost and still facing same problems March of I had some billing issues, so AT&T disconnect my internet service and charged me $to reconnect twicewhen I asked about internet connection issues AT&T respond "its a machine and we don't have any control over to provide complete satisfaction"I found AT&T very unethical because if they don't provide service as they agree then they shouldn't charge so much and apply other unnecessary costYesterday I have spend about hours talking with multiple customer service

Absolutely horrendous in every wayI switched to AT&T for cable and internet services in order to save dollars a month from my previous cable/internet providerI was without either service for the first days while numerous technicians were unable to fix itMeanwhile I received absolutely terrible service from literally every representative I spoke with at AT&TNone would take responsibility and I was offered a measly $dollar refund for my "troubles"Now I am stuck in a year contract or forced to pay an expensive cancelation feeI beg anyone doing their research to be smarter than I was and stay very very clear of AT&T and all of their services

I called ATT on Oct because I was late on a bill THey wanted to charge me some additional money to turn it back on and I just told them to cancel my services and I would pay what I owed themI told them I didn't want them to turn on the services if there was a charge and I would just cancel because the prices were getting to high anyways I talked to *** at ATT and *** and Direct TV and told them to cancel I also sent my request in the Chat on their website I then Paid my balance and Was told they would be sending me Information on how to send the equipment back They also said That I entered into a new contact that was not up yet The only contract I signed was the original one that expired month earlier I complained when the prices went up and they lowered my prices after I called They said they was an agreement into another contract that I never agree to I just want the service I asked for along with the price I agreed too Nothing more or nothing less

In mid October I called AT&T to cancel service on cell phones and a tabletI spoke with someone who did not speak English well and after confirming that I wanted to terminate service for all, she informed me that I had ONE more bill in November that would not total more than $I confirmed this times with herPayment was withdrawn on the account in Novemeber for $I called and spoke with Rick who spoke with billingThey BOTH confirmed that the $was my final payment and I would owe no moreFast forward to December and even though my account was cancelled they withdrew $from my account without permissionI spoke with a representative on 12/9/who confirmed that the withdraw was a mistake and therefore voided the withdrawal from my account and the money was returnedThen I recieve an email on 12/21/from AT&T saying that I am over due a $paymentI had to call three different numbers because I kept getting pre paid customer service and the automated system won't recognize me with a cancelled accountI get a hold of a rep who continually interrupts me and refuses my multiple requests to speak with a supervisorI call back and speak to Gloria who was helpful and filed a case for me even though it wasn't in her scope or departmentThe system said I would receive a call around January 1st with the result, but she agreed I shouldn't be receiving that billI then receive a letter 12/26/saying that I am over due the $It is now 1/7/19, I have received no call and upon calling AT&T NINE times, they will not transfer me to the correct department to speak with a live person about my accountAfter multiple requests to not be transferred back to the automated system, I continued to be put back through a system that asks for an account number that will not recognize mine since it is cancelledTo top it all off, a representative said he would have a supervisor call me in 5-minutes in order to get me to the correct departmentI never got a callAT&T can easily harass me for money not owed to them, but makes it impossible to speak to someone regarding my account after many attemptsI also wish I could leave zero stars

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1To Whom It May Concern;
My name is *** ***I am writing in regards to a complaint/dispute charges against home service internet Uverse provider with AT&TI've had this service with AT&T since July 2015, in which my account swith done by PGE/All Connect representative, who told me about AT&T deal/planI was told by All Connect that I would not have to pay services with AT&T for months October 2015, and that my bill would be $along with taxesI was immediately charged following August for $Since then, my bill amount continues to raise, besides the exception of late or disconnect feesI have paid each bill since being here at my current addresssAs of April, my last bill was paid $that should have included late fees, taxes, etc from February-MarchI received a

Numerous billing errors that keeps re-appearing despite multiple calls
ATT keeps charging my business for long distance even though it is bundled I called ATT and the rep will issue credit; then the next month, the overcharges occur again I don't have time to keep calling ATT to correct the overcharges Additionally, I signed up for the bundled wireless service with monthly data of 3Gb At the time of enrollment, I specifically asked if I can use the wireless device as a hotspot The rep told me yes The device was sent multiple times because the address was not typed in correctly When I did get the device, I was told it cannot be used as a hotspot unless I upgrade the data to Gb The upgrade to Gb would cost $extra per month to which I agreed However, the rep did not tell me there was another $device fee When I called to correct the problem, the resolution expert informed me she can decrease the device fee to $per month I informed her I liked to cancel my

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I received an email from AT&T for an upgrade Gatewayfor a being a valuable customer as stated in the excerpt of email provided below
However, when I received the bill from AT&T, there was an increase of $for the upgraded equipment received This contradicts the email offer from AT&T at the least, or advertising as it appeared
email from ATT
We truly appreciate your businessAs a way of saying thanks to you for being a valuable customer, we'd like to send you our best Gateway at no extra cost! It's easy to get and easy to installJust click the link below and follow the short instructions to swap out your current Gateway with your new one
AT&T Gateway
This upgrade will not impact your plan terms in any way
Product_Or_Service: Ga

I called about my options with my family when I upgrade to the *** ** I spoke with "David" who was more than helpful, and sat on the phone with me for over minutes discussing the best options for me and my two sonsHe was extremely helpful, knowledgeable, and was willing to gather further information when he didn't know the direct answerI appreciated his patience and good attitude while I decided the best way to handle my next stepsHe was awesome!!! Hope this finds his way to himHe was somewhere in the Southeast USThanks, David, you're a rock star!

I feel att lied to me to get my moneyThat's terrible business practices
My short time with att has been unsatisfactoryFrom the beginning I was promised a free 50$ gift card which I never receivedI called and the rep told me I would receive something in the mail, it never cameI've called numerous times and all I get is the run aroundOn my installation day the tech did all the necessary work and promised to come back in a few hours to make sure everything was running smoothly,he never came backAll day I waited didn't even know I had to register the modem myselfHe didn't even have my modem plugged up smhThats horrible customer service after I paid 100$ upfront costsNow im trying to fix my payment arrangement and the systems are down for hoursI've heard bad things about att now I finally see it.you guys dont care about your customers

Their customer service especially management (employee: Renee #***) was extremely rude and incompetentThey charged me $for HBD, Starz programs after the BS 3-month free offer, I cancelled it, and then they charged meWhen I called to have it removed and get a credit, I was denied (after I've cancelled it) I've spend over an hour on the phone with Renee who was rude and said nothing could be done to back credit it

II was promised a credit and bill correction and neither have been processed after many hours on the phone with customer service
I've been dealing with this issue for months now In September I spent about hours on the phone with customer service trying to fix a billing issue I finally got to a representative who promised a credit of $and my bill to be corrected to the $(after taxes and fees) that out was supposed to be My next bill came and none of the credits or corrections had been appliedI also received a letter saying that there had been a mistake on my bill and it would be even higher! Multiple representatives told me that they did see the previous promises in the notes, but that they were unable to process this and would transfer me to another department who they said could help Every time I was transferred, which was at least times each call, the new representative who answered would put me on hold for 10-minutes after having me explain the entire s

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0February I recorded a phone call from AT&T U-verse I was lied to and said that my plan was locked in at a month and that I did not owe an outstanding bill on March 18th I was denied access to a supervisor by seven different customer service reps I have recorded every phone call because I know that they lie
I was told that my plan was a certain amount and the next bill that came doesn't reflect what I was told
Today I was denied access to a supervisor by seven different customer service reps I recorded every phone call and the length of time before the call dropped this is the most atrocious customer service I've ever witnessed they completely lied to customers and diminish the capabilities that the customer pays for where are the absolute worst and Liars I want to know why I was lied

I am very disappointed with this companyI have never had more problems with a cell phone carrier than I have with AT&TI completed warranty replacements several months ago, returned the defective devices, and received all documentation saying the items have since been receivedI have been charged for both phones that AT&T will not issue me credits for, and now my account has been suspended multiple times due to a supposed passed due balance, and I receive no help from any department or store representative I speak withI have called or times and been to the store onceI keep being redirected to different departments who all tell me they are not the correct department to fix the problem, and then redirect me againEvery time the charges are put into "dispute", but nothing ever happens to resolve this

Starting third year as reluctant customer and, again, receiving unsolicited advertising after filing complaint last year for the exact same reason Called the call center to ask why this has started again (was promised that my address was "permanently" added to the Do-Not-Contact list last time by the AT&T "Office of the President") I am receiving againFirst agent sent me to the federal "Do-Not-Call" registry, even after I explained twice that the unsolicited advertising was arriving via USPS Second agent insisted on getting access to my account - which should NOT be required for me to be Opted Out
Product_Or_Service: Internet service

THIS MIGHT BE THE 4TH TIME I'D HAVE TO FILE A COMPAINT AGAINST AT&T FOR THE HORRIBLE SERVICE THEY PROVIDEI STARTED MY SERVICE WITH AT&T AT $A MONTH FOR UVERSE & INTERNETSUDDENLY MY BILLS STARTED TO SLOWLY INCREASE TO $166, $LAST MONTH TO $AND WAS TOLD MY "OFFERS" WERE EXPIRINGSO I CALLED IN TO OBVIOUSLY AVOID ANY MORE CHARGES & WAS OFFERED A DAY TRIAL AT "NO CHARGE" TO DROP MY BILL DOWN TO $AND 50% OFF MY NEXT BILLI SAID SURE WHY NOT, RIGHT? WRONG!! THIS IS AT&T WE'RE TALKING ABOUTACCORIDING TO THE REP I HAD UNTIL 11/(before 7pm) TO DECIED IF I WANTED TO CONTINUE WITH THE NEW OFFER OR NOWNEXT THING YOU KNOW, I RECIEVE A BILL FOR $235'? I CALL IN TO THE CUSTOMER SERVICE DEPT..AFTER A LONG LONG WAIT GET A REP WHO SAYS YOUR OFFERS EXPIREDI LET HER KNOW I WAS AWARE THEY WERE EXPIRING, REASON WHY I CALLED IN & WAS TOLD ONLY IF I DIDNT TAKE THE NEW OFFER THEN MY BILL WOULD GO UPSHE WAS OF NO HELP (like all of them) & WAS TRANSFERRED TO THE "ACCOUNTS DEPT"

There service AND customer service is the worst Once my contract ends I will be switching to any other provider available in my area All the negative reviews I read are the same experiences I have had with ATT, hung up on, on phone for hours to no avail, asked for supervisors and they are rude and not helpful, techs do not show and when they do show they say someone from another depthas to come out to fix and then that person says someone from the original department has to come out to fix No ownership or care in this company When attempting to fix the original issue from months ago they created other issues which took months to resolve and the original issue I called about still is not fixed months left on my contract and I am done with them! Run....run....run....from UVerse and their staff

Rep stated I would receive yr promo pricing of $per month for UVerse hi-speed internet bundled with our DirectTV Charges $
Switched from Comcast to AT&T Uverse internet by phone on 2/13/ Spoke with *** to set up new internet service 10:am She offered me
$35/mo first months
incl 45M speed - $early termination
combined Direct TV + Uverse internet charge, $discount Put me on hold to set up account after getting a passcode and security question from me Call disconnected
I called back and spoke with *** at 4:05pm Said I would receive month promotional rate of $35/mo on the internet when bundled with my DirectTV I signed up and scheduled install for 2/with auto billing to my VISA Our AT&T account number is ***
My first bill on 3/showed a $rate I called at 9:am and the rep explained it was because it "was not yet bundled" with the DirectTV bill but that next month should show correctly at $ Assured me we would get

Service Type: Residential ServiceAccount: XXXXXXXXAccount: XXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0(My complaint does not relate to my accountI provided my Directv account number since it falls under the AT&T company but I had to provide account information to submit a complaint.)
I called AT&T to get information regarding AT&T U-Verse packages/bundles because I will probably need to change to something other than satellite for my television providerI ONLY wanted information; I was not interested in placing an order that dayThe representative asked for my SSN so that she could let me know the "available" packages to offer meI questioned why I needed to provide my SSN to get get informationShe said it was their practice to get that info so that she would not waste minutes telling me about packages that may not be available to meI told her that I did not understand this practice an

I am at a lossI don't normally get on FB and seek advice and help but AT&T has caused my family much grief and has even caused danger to my elderly Mother's healthShe simply needs a landline, which I am sure AT &T does not make much money onShe needs it hooked up to her Assisted Living ApartmentIt has been Over A MONTH and after many promises AT&T has done nothing to help herShe can call out but no one can call in because they have not assigned her a number after repeated requests
After hours of being put on hold and being transferred to dozen people (no exaggeration) She sits alone waiting on the phone to ringShe has Parkinson's disease and dementia and can only communicate by an old style method of phoneShe has many doctors appointments she has missed because AT& T has not been able to supply us with this simple communication service
She has never missed an AT&T payment in all the years she has used them (most her life) -she is now I am a chaplain at a hospi