AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Beginning December 24, our UVerse service went out It was put back in service on December 25th but did not stay active I contacted ATT and they told me that due to a faulty line that we did not have any access to services This included internet, phone and cable tv I contacted them again and they gave me a date that a company would come out and install a new cable near our home They called and said it would be a week later Then they called and said it would be two weeks
We did not have any service during the last of December thru January when we gave up and switched to another company During that time we were billed and our bank account credited for $ I again called and they said they would send a refund in the amount of $as well as a $credit for the t

Bottom line is, AT&T, I've been a customer with you for yearsMy partner even longerWe will be switching phone services as soon as possibleIf you care to know why, please read further
Absolutely ridiculous frustrating process for simply upgrading my phoneThe run around with all of it isn't worth itFirst, because it was advertised to me in messages within the AT&T app that I could do so, I used it to upgrade, agreed to all your terms and services, and received an email saying it was processing the morning of 9/I then received another email a few hours later saying there was a problem and I needed to callSo I didWhich was an hour and a half of waiting on hold and going through the order process all over again with someone over the phonePrior to the order actually being completed, I had to tell the person, REPEATEDLY, that I was not interested in upgrading further than the device I choseAn hour and a half of my time invested in simply trying to order/upgrade to a new phoneReceived ANOTHER confirmation email saying my order was good to go and it would be sent out for delivery sometime between 9/17-9/I get an email at 9:pm tonight, the day on which my phone was supposed to have been shipped, telling me my order had been delayed because my phone was back orderedNot by a few days or even a week, but a MONTH! When I spoke with someone on your 1-number after receiving this email tonight, I was told because of "the type of order it was" she needed to transfer me to a different departmentOnly that department wasn't even open! But the automated voice that answered did tell me that I was a valued customer, so I guess that was supposed to appease the bullstValued customer? I highly doubt thatAnd the kicker of all of it is it was just the 6s Plus I ordered! Back ordered? Really? And it took them FIVE days to let me know that? So done with this companyThere are way more options out there with much better customer service

Falsely accused of copyright infringementMy integrity has been questioned I am now consulting an attorney

AT&T is a joke! After reading reviews I no need to repeat the same story that apparently is happening to everyonePoor customer service, no follow up, no one knows what they're doingMy business phone lines have been down for a week still can't get any answers no one knows what's going onPathetic company!

ATT representative came to my house (***) and sold me a bundle of TV, internet and move from sprint to ATTAll in all he promised $gift card and $to pay off the old phonesI can not find any note on my account of the sameI can't get hold of himIt was a complete trapI am not allwoed to cancel my TV services now because of the contractI can't believe that ATT allows that to happen
Product_Or_Service: DTV and ATT phone
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Once again I have attempted to resolve a billing issue with At&t Uverse to no avail They never honor their contract pricing and they do NOT care about taking care of their current customers I have tried twice now both with the online chat and a phone call to customer service to get my billing resolved, but both refuse to assist My original contract was the Upackage plus 18mbps internet for $99-$per month Now, my contract just expired and my bill jumped nearly $for this month I tried to get this resolved, but both the online chat and the phone call did nothing I was offered some crazy stupid deal for $per month for Uverse or $per month with Direct TV I stated from the beginning that I would cancel my service if anyone tried to upsell me Not only did no one offer to

My box wouldn't connect and I called customer service and set up a technician to come out on friday 1/between 4-(days after I was supposed to have service)I got a text confirmation stating it was scheduled for Thursday 1/so I tried to cancel online and couldn'tI spoke to sheldon *** g who stated twice that he rescheduled my appt to friday 1/On friday at 5:I chatted with Alisha who informed me there was no appt scheduled and then Walter who blamed my order being self install for no technician being sentI waited on hold for minutes for a supervisor, Sara, who then told me the same thing also essentially blaming me for the lack of appt even though I was told by different people that a technician was scheduled to check the broken box I was sent for Friday 1/ I opted to cancelI was then put on hold for another minutes while I was transferred to cancelAwful experienceI won't be returning

Hi,
This complaint involves Internet connectivity service offered from AT&T, unfair practices related to servicing and inability of the company to address or re-mediate the issue on-time
In may I had problems with getting online and called AT&T to have their technician to come to my home to fix the problemHe found out that the problem was not with Internet service, but with my computer and advised me to go to Best Buy and fix it
I bought new computer and everything worked ok since then
On January 6, I cancelled my Internet service from AT&T and was told to send them the router backIt was a surprise, because I bought it from AT&T and paid $I looked carefully through my bills and found out, that I was charged $each month for equipment rent since may
Apparently the AT&T technician took away my own router and replaced it with another one without telling me
So the company robbed me by taking away my router ($100) and charging illegally $(rent +

Service Type: Residential ServiceAccount: I dont have itAccount: I dont have itReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1It's regard a u verse account which was converted to another account with AT&T and still have a service with the company also they never can't act me about any payment or that I owe them any money if I owe them they will never open or give me any service

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1PRICE CHanges ALL THE TIME!!!!

I have been with AT and T for many years and it is always the same problemThe customer service is terribleWe had a hurricane in Houston and the mail was running late and they still wanted to charge me a late feeIt took almost one hour to get this resolvedDo yourself a favor and find another providerIt is not worth the stress

I have had my phone service with AT&T for over years I signfor DirecTV and phone service and my monthly billing was only suppose to be $ However, my November bill was $which included internet service I have had to contact AT&T before about being charged for internet and it was corrected for awhile

Worst company for internet/TV services! They advertise their bundle as one company, but when it comes to dealing with TV, they don't know anything, and Direct TV is a separate entity (although when you call to Direct TV they say "Thank you for calling ATT company, Direct TV services!")I spent days on the phone trying to move service to a different address (which was advertised as free move) and then got charged for that $plus taxThen, they were not able to move the internet, so only moved TV, but continued to charge my card for both servicesAnd for some reason, those money didn't reach Direct TV account! Month of stressful phone calls in the middle of my pregnancyVery unpleasant experience

Did not install internet I have been given the run around, and I am done with ATT
A tech came out, wasted hours of my timeWe still do not have internet This has been the worst customer service ever We will likely be going a different direction

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0Since signing up with *** in October of 2016, I have experienced nothing but trouble with not only getting them to bury the cable in my yard initially, but also with the service itself
After signing up, I had a horrible time getting them to bury the cable in my yard See the dates of activity below:
* Oct 14, - Service installed
* Nov 11, - *** was supposed to bury permanent fiber but could not because the ground was not marked
* Nov 17, - Fiber was buried but was not properly bored into the distribution box but left on top of the ground instead, leading to an escalation and re-burying
* Nov 21, - Had to call to schedule appt for connecting the permanent fiber which was buried but could not because the line was not properly run
* Nov 23, - *** re-buried a n

I have home service with AT&T including *** Hi def with slimline dish)I purchased a *** receiver ( not hi def because *** does not offer hi def with the automatic antenna) to take with me in my RVMy contract was extended more years and I paid for installation of the new mobile receiverThe installer brought the receiver to my house 11/04/I had purchased a mobile *** automatic antenna (inch round dish) ready for the technician to configure the new receiverThe technician said he is not allowed to configure *** receiver to any antenna not owned by *** therefore he configured the receiver to my home *** dishI took the receiver and my auto dish on a trip in my RV and was unable to obtain a picture on the TVI called *** and this is when my problems startedI was on the phone for hours and getting nowhereI was transferred away from technical support to billing twiceThe receiver was unable to be configured away from a slimline dish to a inch round dishNo one could assist me in resolving this simple issueI was sold a receiver that is incomapatable with a mobile, aitomatic dishPer *** CUSTOMER AGREEMENT OUR SERVICE (2) (g) Mobile Units - We provide service to receiving equipment installed in mobile units such as campers, boats, and other recreational vehiclesI do not understand why *** sells equipment as mobile units when they are unable to activate them onto someone's previous *** service (because they are made by a company other than *** I have spent over hours dealing with this headache without a resolution in sight

AT&T is trying to lock me (an existing Directv month to month customer) into a new year contracts by deactivating my receivers and requiring a service call to install new receivers before they will reactivate
I kept telling customer service that I did not request a service call, or new equipment, and I did not want eitherI kept telling them that all I wanted was for my existing equipment to be reactivated
I was on the phone for many hours over more than a week talking to many different people, and was told three times that my service had been restoredIt was not! I was finally told today that my service would not be restored unless I accepted a service call and new equipmentEven then the "Loyalty Department" manager did not mention that would trigger a new two year contract to go into affect, of course, with a penalty for early terminationI found that information on this link:
*** ***
What AT&T is doing is very disturbing, underhanded, and abusive to the loyal customers of Directv!
After this I will never recommend AT&T or DirectvThey should be reported for their underhanded, and heavy handed methodsAnd they should be PROSECUTED to the fullest extent of the law!
And btw, their customer service is absolutely the WORST I have ever had to deal with - quite possibly the worst on the planet!

We cancelled our service with AT&T for increasing our bill without letting us knowWe paid every bill on time through auto payAll of our phones have a zero balance, yet they're telling me that my balance is $because the numbers were ported to another carrier and my so called new cycle was active for one dayNot to mention that the one phone my daughter was purchased outright was lockedWhen I called to inquire as to why my bill was not prorated they couldn't provide an explanationAnd to make matters worse I went to their internal collections because I cancelled the serviceAt this point the representative tells me that Verizon should pay for the last bill because they're the ones that ported the numbersI regret using AT&TI thought that all the negative publicity on their billing was from customers that didn't like the service

About months ago I spoke with a representative by the name*** with AttI wanted to switch from Xfinity services to ATT u-verseI was offered a deal that sounded goodThe offer was a gift card in which I only received My bill would be a month if I did auto pay my bill would be so I switchedWhen I received my first bill it was almot so I called to ask why my bill was so high when I was quoted that it would only be I was not informed of the extra costThey adjust my bill but only sent me in gift cards instead of the that was promised to meI realized what they were doing so I didn39t bother to callLast month my bill was andthis month my bill was to discover they charged me an extra for HBO and Cinemax becasuse I forgot to cancel after getting it free for months which is still highWhen I called to ask why my bill was so this was what I was toldThen I was informed that my bill for next month will be
Product_Or_Service:

They are liarsThey told me it would cost dollars to replace my tablet and charged me insteadThey can't tell me a straight answer on how much it will cost me to replace my samsung galaxy sphoneIt shouldn't be an impossible question to ask since I have insurance on everythingThey did tell me though the older the phone is the more it will cost meThat is ridiculousBasically, if your phone is over months old, it will literally be cheaper to buy a brand new galaxy cell phone, then trying to get it fixed through the insurance they are charging me over dollars a monthIt gets betterThey charge you a dollar access fee for every little device you getThey charge me dollars in access fees for phones, computers, a tablet, and a roku boxOn top of that the internet itself is dollars a monthI tried to get cable through them and couldn't even get cable because even though my dogs were put away the directv man was still to scared to install his servicesWorst company ever