AT&T

Service Type: Residential ServiceAccount: UVerse XXXXXXXXXAccount: UVerse XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Canceled Direct TV after days they waived the early cancellation fee(which I was never told it was an actual contract) I then receive a bill from UVerse for $I called, explained that it was waived and combined billing told me over a period of a month and three representatives that it was taken care ofSince I kept getting bills I got a confirmation number from last rep of *** when I talked to them again and still wasn't waived I gave that next rep the confirmation number she told me it actually was a reps ID number(which they do not give out)So I asked her how come I had a confirmation number from an agents ID she couldn't explain

my account has been over charged and MY DIRECT TV bill is unified with my daughter internet service at her address with doubt my authorization
8/direct tv account#XXXXXXXX was installed for *** *** at 6805springtree ln little rock ark XXXXX her intrenet account#XXXXXXXXX is unified with my Direct TV account#XXXXXXXX my address is *** *** *** XXXXX I have internet service at my address account#XXXXXXXXX that should unified with my Direct tv

I have been making payments on my account and the company seems to have had an internal issue with my billing since they merged with Direct TV
I was previously a customer of Direct TV and had been completely satisfied with our service Once Direct TV merged with at&t they began to offer us internet or bundle We went ahead and decided to bundle the two for convince purposes After doing this it has been nothing but a headache and terrible customer service First, I have never had an outstanding balance with any of my service providers (cable, power, water, etc) When the merge happened at&t seem to have not received any of my previous payments I had made with Direct T.V Even though I provided them with bank statements and check images showing my payments they still cut off my serviced When trying to get these charges applied to my account and my services turned back on until this issue was resolved no one on at&t side seemed to have any information of my billing claim I ha

Lying and cheating to get you to sign up Does not honor what is IN WRITING for signing up Huge penalties to leave the service, even after identifying that you were cheated Web site slow and hard to useMany errors with fairly standard things to do Billing is a problem every monthNice people to talk to on the phone, but getting very sick of how important my call is to AT&T STAY AWAY This is a disreputable company

On 10/I had called in to add new lines of service to my accountFirst we were on the at&t app trying to do this via their chat with one of their representatives, the order would not populate to the representative gave us a phone # to call so we did After being on hold over min I finally was able to talk to someone I was on the phone for over hours once I finally was connected to a representative We were able to set up new lines with the new *** *** and we added an *** mini and were told both by the representative via chat and the one on the phone that after adding all this, our bill would only go up $per month We had to pay for the *** plus the tax on the new phones and they were also throwing in a case for the *** This would all be priority shipped so we should have it by 10/or 11/at the latest On 10/I go to track my order and I see that nothing is as we were told it would be, we were being charged for everything that we were told we wouldn't be charged for Due to 10/being Halloween and having small kids, I was not able to call in until 11/ When I called in, I was on hold for minutes before I was connected to an actual person and then transferred twice where I had to explain the whole thing over and over again, the third time I was transferred I was in the middle of telling the representative what was going on and he put me on hold in the middle of talking with no explanation, then the hold recording stated they had longer than usual hold times and to please remain on the line...after being on the phone for over a total of 1hrmin getting nowhere, I hung up while on hold and told my husband to call and deal with this issue tomorrow as I was done trying to talk to AT&T 11-we received the iPad micase (like we were promised and the guy on 10/got manager approval for)My husband called in at It's not and he is still on the phone and has been transferred over times already and has to continuously repeat everything from the beginning for each new person that is supposed to "help" I just want to cancel our ***, cell phones and direct tv after having to deal with this I am now shopping around

Service Type: Business ServiceAccount: *** *** ***ount: *** *** ***ched: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0There is a glitch in their website that does not allow me to my call log for the month of May and AprilEven though they must make my call log available to me, they are asking me to go get a lawyer and subpoena my call log for the missing months and there is nothing that they can do!!!
I was on the phone for hours with no successthey agent didn't even know what their website providehe kept saying only the last calls are availableI keep telling him that I can see my call log from last year and just for some reason May and April are missing, he still wouldn't get it
first agent's name was *** and his supervisor was Donthey were both clueless

Advertised speed, throughput, downloads, uploads for their FIBER OPTIC TO THE HOME do not match real world
ping times are excessive (ping times = less than 0.0ms - *** ping times are above 3000ms on average )
Download times are excessive ( download for fiber = 900Mbps - *** download times are 3Mbps )
Upload times areexcessive ( upload for fiber = 900Mbps - *** upload times are 15Mbps )
Laggy webbrowsing experience
Slow and congested network - here is a random sampling at the time of this writting:
***)$ ping nationstar.com
PING nationstar.com (*** XX(XX) bytes of data
***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On July 26, I called AT&T to inquire service for a land line, cable and internetI was offered a bundle package and given installation datesAugust 2, a technician was scheduled to come out to my home and install my internet and home phoneWhile the technician was servicing my home he discovered there was an issue with the outside wiringThe technician told me that he would put in a request to have the issue resolvedOn Wednesday August 3, a customer service representative *** @ 11:48) left a voice mail stating that the installation would not be complete until September *** called from a private number and failed to leave any information as to how I could reach herI have called AT&T several times inquiring about the long delayEach time I call I am given the run around and transfe

Continuous issues with Broadband service being cutCustomer service has failed to fix problem
I have had AT&T service for about five months and have had to schedule a repair appointment five timesThe broadband wires are in a box behind my apartment and they are constantly being cut to disconnect serviceI obviously do not blame AT&T for someone else cutting wiresOn the first occasion in November 2016, I noticed that the box door was wide open and when the repair was made, the technician noted that it was stuck in the open position for easy access to the wiresI was also told that a new box was mounted and that would resolve the issue soonOn the 3rd occasion, the technician was able to shut the door to the box but noted that it didn't lock properly and again mentioned that a new box was mounted and seemed like it was about ready to goHe said he would put in his notes that the new box should be made operational quickly to avoid further incidentsThe technician on the fourth

No prior notice of contract expiration and a Doubling(plus) of my bundle bill
Painful understanding of customer support
Called *** to resolve a billing dispute of the difference of roughly $by automatic withdrawal from my checking account to $
I was told I would have to pay amount stated, but due to my insistence that this was more than double, she gave me a price for the future of $then got disconnected

I have had to call their office, almost monthly for one mistake or another
This is for DSL Internet billWe are supposed to be setting up with my stepson, he already had directv and had ordered the PACKAGE dealHe didn't get that he only gets DirectvWe wanted and were told months ago that he would be the name on the account with Directv and A T & T DSL internet serviceThat never happened, we are passed around from person to person, country to countryThe latest is, when we ask for a supervisor their employee starts saying they can't hear usTWO months ago it took us FOUR hours to get through to a *** who claimed to be a supervisor and set us up on a $a month paymentThis month, once again, we are being billed $We just now tried for hours to get to someone who could help, to no availWhat is wrong with this company? I see so many others have reported them as wellThere should be a law that protects us, the consumer from the LIES told by A T & Twhich stan

Dishonest sales practiceI was offered a "risk free " days to test the service but now Att is sending me bills upwards of $
I contacted att uverse on April to establish internet service for my new homeI discussed account opening fees and options with the representative and was assured I could try att internet for days risk freeThis gave me some peace of mind to move forward as I have had issues with Att in the pastAn att installation agent visited my home and attempted to install the serviceHe departed from my home after hours and could only produce 3MB max download speed on a service I signed up for to produce 50! The agent left my home and promised to come back to increase my speed to acceptable levelsThe agent agreed that the speed was unacceptabledays went by and the agent never returned nor did he try to call me backI left several messages to no availAt that point I tried calling his supervisorI waited for a call back that never cameI then tr

I have been trying to get AT&T to correct their mistake for days I called to have my service disconnected because I was moving They disconnected my mom's service and left mine on I found this out because the new owner couldn't get her service turned on I spent two hours on the phone with AT&T Everything was corrected and my mom's service was back onThen yesterday, they turned her service off again I have been on he phone all day trying get her service back on She is years old and needs her phone We finally got the phone on, but she still has no TV...it is now almost o'clock pm When I called to have my service disconnected, I gave AT&T my name, the disconnect address and the disconnect account number How in the world did they disconnect my mom's account!? My cell phone number was on both accounts and they claim that is why there was a mixup My cell phone number was the secondary neuron both accounts We did not discuss this number when I talked to AT&T I think I have talked to at least different people and the problem has not been resolved I would never recommend AT&T home service to anyone

Service Type: Residential ServiceAccount: XXXXXXXXX and XXXXXXXXXAccount: XXXXXXXXX and XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I order new AT&T service when moving to my new phone I did ordered online in a bundle and was promised in rewards for Direct TV and Wireless internet The rewards promise was clearly promised in the online chat transcript I have of the entire order transaction After placing my online order, I then was on the phone with customer service to schedule my installation date the following day and they went over a promotion to switch my cell phone from verizon to At&T They promised to pay off the verizon bill and early termination fees up to with the offer, which they claim was a promotion on top of the supposed in rewards
I went through with the cell phone switch to AT&T and my direct tv and internet have been installed I have paid my bills on time I h

ATT practices are unethical and they steal from yrold customers! They lied to him about installation, then they lied to him about how much his monthly bill would be, then they screwed him out of $for on-demand movies he never watched! No representatives could help him fix this problem? Ron, Manager in billing, couldn't help him? Then Ron lied about his manager Miss P*** and said she has no extension or phone number! The recording "supposedly" is recorded but really, who ever listens to them? They are being unfair and stealing $from a year old man on a fixed income, who doesn't know how the new remote even works and NOBODY will help him with his bill! NOBODY! ATT has the worst representatives of any cable company and I would recommend that nobody order their service, you will be very sorry, like we are now! I should've known better when they sent out the installer, who wasted hours and then said he couldn't hook it upThen we waited for the weekend for ATT to send out another line man who said he couldn't hook it up either! So my advice to ANYBODY even remotely thinking about ATT, DON'T DO IT, DON'T DO IT!!!!! If they can't even get it installed on the day they tell you and then give you the run around for a week like they did us, DON'T DO IT! I would recommend anyone thinking about ATT NOT TO GET IT! WE are stuck now for a whole year, with no customer service or even a representative from ATT that can fix their own problems and mistakes, WORST COMPANY EVER!!

I SWITCHED TO AT&T IN JANUARY BECAUSE THEY WERE CHEAPER THAN SPECTRUM AND THEY ALSO OFFERED DIRECT TV WITH A TOTAL PACKAGE PRICE LESS THAN I PAID FOR INTERNET ALONEHOWEVER, WITH EACH MONTH THE BILL WAS NEVER CORRECT I WAS TOLD ON THE PHONE THAT I WOULD PAY (OR 15) FOR TV WITH FREE PREMIUM CHANNELS FOR MONTHS AND INTERNET FOR $A MONTH THE INTERNET HAS NOT BEEN AN ISSUE BUT THEIR TV PRICES WERE NEVER AS AGREED EVEN AFTER I CALLED THEM EVERY MONTH SINCE FEBRUARYI THOUGHT THEY RESOLVED THE ISSUE LAST MONTH WHEN THEY DROPPED MY TOTAL BILL TO $BUT WHEN I SPOKE WITH THEM TODAY THEY SAID THAT WAS A ONE TIME COURTESY AND NOT THE AMOUNT I HAD TO PAY MONTHLYI ASKED THEM TO RELEASE ME FROM THE TV CONTRACT BECAUSE I WAS TIRED OF CALLING THEM MONTHLY TO FIX IT TO WHAT WAS AGREEDSHE SAID THAT I WOULD HAVE TO PAY $PENALTY SHE ALSO SAID MY BILL IS $91.55, NOWHERE NEAR THE $
Product_Or_Service: DIRECT TV AND INTERNET
Account_Number: ***

AT&T is the worst! I have spent HOURS (that I could have logged as billable) cumulatively over the last couple of years trying to correct my bill The most recent fiasco involved an HBO/Starz "upgrade" that I specifically asked them NOT to give me The rep said these channels were a free part of my "promotion." I STILL said, "please do not give them to me - I do not want or need them." They emphatically said it was a free part of my package
Fast forward a month, and I'm being charged for HBO/Starz I call to correct my bill (calls take on average an hour) and they assured me they would correct the bill and then give me credit for the extra charges
Fast forward another month and the charges are STILL on my bill AT&T is masterful at giving you "discounts" you don't need, then charging you for them, and making it impossible to change your bill I honestly believe that in the next decade AT&T will be accused of fraud and it will be a national scandal
I'm also really confused that they have an A+ Revdex.com rating when their customer review rating is 96% negative as of today How does that work?

I will preface this review by stating that both my family and I have been loyal AT&T customers for the last years, and we were completely horrified by the service that we have been receiving lately, in particular from the management staff at this location
We were interested in reducing our monthly, which had gotten quite high considering we had the triple play (cable, phone, internet), as well as a mobile line It took hours in the store to figure this out, and finalize all of the details Additionally, we switched to DirectTV, and switched cell phone lines to AT&T for an extra discount We had poor experiences in the past moving lines to another provider, and we asked several times how AT&T would cover our termination fees Both the customer service rep, and manager at this location, Nadia, said point blank you will receive a gift card for the full amount (in this case that amount was approximately $800.00) Also, we were signed up for a special promotion where we would get mobile line for free, however it would take billing cycles to go into effect
Cut to months later, we are being charged the full amount for both cell lines, we are being charged for extra services we did not order for DirectTV, we received $on gift cards to cover our $worth of termination fees (and even those cards do not work), and we have spent at least hours of our precious time going back so that the "management" staff can fix their mistakes
After being talked down to, insulted, and not listened to by Jose, Nadia, and Sade, the matter is still not fixed We have spent hours trying to fix these mistakes in the store, online, and through the customer service phone number Not only are we out $800...but we are still not being charged the right amount, have had to waste so much time, and overall were completely lied to for them to "get the sale."
I would highly recommend that someone from AT&T contact me in order to rectify this situation that was entirely created by the management staff at this location Never in my life have I dealt with such terrible people skills, awful customer service, and such an incredible lack of knowledge of your own company and policies I will be terminating all of my services with AT&T as soon as possible, as well as recommending the rest of my family and friends do the same

I am disappointed with AT&T because of the lies involving internet U VERSEWhen I started I was told I was going to pay dollars per month for the speed of megaFor the first two months, I did not have any problemsThen when I called last month and asked about the price, the AT&T representative told me they were going to process a claim and they verified I was going to continue to pay dollarsLast Monday, I received my new bill and I called immediately to verify the issueDuring the phone call, she hung up the phone and she chose to disconnect my internet without my consentI later called AT&T to solve the issue, and they promise to take care of the issue, but they did notAT&T is now trying to take advantage of me by opening a new contract costing me additional time and money to install AT&T internetAccording to AT&T they cannot correct the issueNow they are asking me to pay for additional charges such as early termination fees and installation feesI regret to hav

This is regarding DirecTV NOWnot the satellite serviceThis service is complete GARBAGE! We've had this service for a monthprepaid for monthsThe service has not worked for minutes without it freezing upWe keep getting error codes QPand I've talked to rep after rep after repI keep getting told the same crap again and againA supervisor will call you in 15-minutesthe engineers are working hard to get this resolvedBLAH BLAH BLAHIt's been a monthWe paid for a working TV serviceWE DID NOT PAY TO BE A BETA TESTERIf AT&T wanted people to be beta testers, they should've offered a much longer trialA one week trial was not enoughI refuse to be told any of this bullcrap againI will be bothering DirecTV about this over and over and over again until I receive a refund for the time I haven't had working TV service PLUS for the inconvenience
Product_Or_Service: DirecTV Now
Account_Number: XXXXXXXXXX