AT&T

Deceiving sales practices, do not return phone calls, do not perform tasks that were promised, unprofessional, not prepared for installations
On 9/2/I went to my local AT&T store on *** *** in *** ** to switch from *** to a bundle package offered by AT&T I was told I could get a AT&T Treck 2HD for free along with a LGK The IPhone 6, my phone I would buy and pay for monthly And I also signed up for Direct TV By doing all this I was to get a $Reward Card just for signing up What they neglected to tell me was that the AT&T Treck 2HD was not free, it has a $charge monthly to purchase and there was a $activation fee and the first month we had it, the sales person neglected to tell us to switch it from it's current setting to our wifi or we would incur charges First month's charges for overages was $ The LGKphone which was supposedly free also has a $monthly charge to purchase and there was a $activation fee A

Unable to reconnect my service
I've called ATT on 3/1/to cancel my Internet & Direct TV servicesI received an email confirmation of the cancellation, and also a number to call if I was to change my mindI called back the next day 3/2/to ask that my services be extended for another week since the other provider cannot come and set up our new services for another weekI was told that they cannot reactivate my account because it was already cancelledMaybe because they already know that this account is loss, no effort is done to help with the situationI was willing to pay for that extra week of service but was told that they cannot do anything to help meI also have my cell phone and home security with ATT - with this type of attitude I will consider cancelling those services also

Told I would get my get a repair for my U-verse; they never came
I had called three times to get my u-verse fixed on one of the two TV's that we pay for They were unable total me through the repair I got a call from the presidents office, in which they told me they would come on saturday morning, April 2, to make the repair since I work out of town and cold not meet the repairman during the work day I changed my travel plans for the weekend, and stayed home saturday morning instead of going to see my wife two hours away in Tyler, Tx (I am in Dallas--we live part for job reasons only.) U-verse repairman never showed up I called AT&T and they said they showed the repair having been completed! That could not be possible--TV still doesn't work, and I was in the residence the entire time repair was to have come--at 8:a.msaturday morning President's office (*** ***) had told me they would make it specifically at 8:30--that repairman's first stop

We have been AT & T customers for years, we got good enough internet and TV service, we paid our bill, no complaints
April, that ALL Changed! Our year UVerse and Internet contract was up, so we contacted AT&T and asked if there were any new specials that we qualify for After HOURS on the phone, we agreed to a year contract with AT&T internet, DirectTV and a home phone line, for $136/month That price was to include AlL TAXES and FEES We paid $that day for installation
We get our April bill and it's $ Along with being OVERCHARGED for our services, we were billed again the $we already paid
I call AT&T and spend more HOURS on the phone, being transferred; at one point to another locationLONG story short., I'm told that due to the billing problems, they are going to lower my monthly bill to $for year I would have high speed interenet and DIRECTV (no home phone, which I didn't want to begin with) I agree and go on with my life
May, 2016: we get a bill for $and pay it, because it's not worth giving up HOURS of my life for $ It's wrong but I pay it anyway
June we get separate bills, one from AT& T and the other from DIRECT TV In total almost $200! I call AT&T, give them hours of my time, transferred MULTIPLE TIMES and FLAT OUT LIED TO AGAIN I say LIE, because every time I call I have to start fresh No one logs anything into their systems So, the person before you gets off the hook for the oonversation they had with you This time (without asking for a discount), a "supervisor" tells me, "so sorry for the inconvenience" I'm going to adjust your account and your bill will be $for years I say "OK" and move on with my life Their answer for OVERBILLING YOU EVERY MONTH is to offer you a better rate moving forward
July 2016: We receive a bill for $ This time I try the "chat" option on the AT&T website, hoping this will get my story documented and ultimately resolved I start fresh (this time on chat) and I am "chat transferred" times SERIOUSLY! I finally get to someone that wants to take the time to help me (I thought) He tells me, "EVERYONE ELSE HAS QUOTED YOU THE WRONG PRICE (HES'S SO SORRY); THE CORRECT PRICE IS $145/MONTH THAT INCLUDES TAXES AND FEES HE PROMISES IT'S ALL FIXED NOW AND FOR MY TROUBLE HE IS GOING TO GIVE US MONTH DIRECT TV FREE I asked to get out of my contract, because they have not kept end of the contract I was told that if I break the contract it will cost me I can't remember the exact amount, but it was several hundred dollars
August 2016, I get a bill for $187! HE LIED TOO! I JUST TRIED TO REACH CUSTOMER SERVICE THROUGH CHAT ON THEIR WEBISTE AND IT SAYS ALL REPS ARE BUSY AND MY SESSION TIMES OUT BEFORE ANYONE SIGNS ON TO HELP ME !
This is the first Revdex.com review I have ever written I am a business owner and I understand a billing mistake here and there and quickly resolve the issue This has been going on for months and just gets worse and worse!
SAVE YOURSELF THE TROUBLE AND DO NOT DO BUSINESS WITH AT&T HOME INTERNET AND DIRECTV SERVICE! IM NOW STUCK IN A CONTRACT AND THEY AREN'T HOLDING UP THEIR END OF THE CONTRACT! I HAVE LOST HOURS OF MY LIFE CALLING, HOLDING, BEING TRANSFERRED, TRYING TO FIGURE OUT BILLS,, ETC FOR MONTHS!

Service Type: Business ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: 295Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Approximately years ago I upgraded from megabyte speed to megabyte speed DSL service with AT&TI called an inquired about what was the highest speed they had available in my area and they said megabyte speedAbout months ago I was experiencing connection issues and requested that a technician be called out and check on itAbout three days later, a technician came to my home and determined that the problems I had been experiencing was not my equipment but AT&T's main box located approximately miles from my residenceHe stated that there was a part that needed to be replaced and that should fix my problemI was still experiencing problems over two weeks later and called again into DSL technical support for assistanceThe customer service representative told me that he had never

I set payment arrangements on my account on 7-28-to pay the bal in full on august 11th.My entire bal was drafted from my card on 7-29-I am on auto pay which means the agent who set the arrangement paid no attention to my account as usualIam beyond upset and in tearsThe reason for the arrangement was because I need to pay my rent on the 1st

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1***'s billing and order placing practices are criminalThey sell you one thing over the phone and then when the rep arrives they hit you with all kinds of fees and want it upfront so you have to say yes to continue with the installThey also hit you with made up charges and just expect you to payI've spent over hours YTD fixing these types of issues over phone or chatOnce I get to an true escalation point then I seem to be able to get help but it take hours to get to that pointEvery single month since January I've spent at least hours per week arguing with *** over billing or order issuesOnly to have them review the account and then make the correctionTheir billing and order practices should be a crime
Product_Or_Service: *** Wireless and TV Services

Quite honestly this is the most incompetent tech support I have ever had the misfortune of dealing with, and I've used Comcast for yearsEmployees do not understand the process and hand out generic solutions that are clearly from circulated literature that does not come close to resolving any issueResponses are cookie cutter and cause all clients to feel like they are not being listened toAll responses also take upwards of minute if you are luckyI wasted hours and minutes of different transfers and countless un-tailored, generic solutions only to be told my problem would be resolved within 5-days by a specialistWhile that is ridiculous it becomes even more so when you realize all I wanted to do was gain access to the HBO service I was already paying forWhat kind of a joke is this company?

Service Type: Business ServiceAccount: NXXXXXXXXAccount: NXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was contacted by At&t sales rep (*** *** to sale my business phone and internet serviceI clearly explained to *** that the only way we switch our service at At&t is to get DIRECT FIBER OPTIC internet connection so he did some research and told me they have fiber connection close to our location and they can service us as well so I agreed to switch to At&t but told him clearly I don't want them to port my BUSINESS PHONE LINE over until they instal fiber optic service and he agreed
about weeks later I called them and talked to another rep and his name was also *** to confirm every thing and make sure they don't port the phone lines over until we know for sure they can give us fiber service and repeatedly confirmed with them I dont want DSL service and only interested in Fiber Opticthe

Customer service is horribleVery hard to understand and very rudeI have asked to speak with a supervisor and was told the first time one name then the second person I talked to gave me a different nameThey do not listen to what you are telling them and they cut you off and do not let you speakIf I could give them less stars I wouldI have been a customer for over years and this is the worst experience I have ever had with themI am looking at using a different provider or going to internet basedThank you ATT&T for a horrible experience

AT&T phone "Trade in" program We returned in the pre-paid envelope provided when I bought a new Iphone thru ATT, an Iphone 6, 128gb and never received a promotional card to use in their stores for up to $ Calling to inquire is very difficult because they dont establish reference numbers Everytime you call you have to provide all the information again At one point they sent me to a local store Very bad will created over not receiving a store credit to buy very limited, expensive merchandise at anyway Dont use this program It seems like a third party administering the program because they have little access to information they should have

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been an AT&T customer since and I called to inquire about any upgrades available to me to improve the quality of my internet services I was told that I could get the best upgrade to these services if I upgraded me entire services to their new Direct TV package plan This included TV Cable, intranet and a home phone (which I didn't need or want)These were sold to me as a package at a package rate and I was told that my internet would be so fast that I wouldn't know what to doThe Direct TV dish was then installed and I asked the tech if he was installing a new box for the internet and he said that he didn't know how the install for the internet was being doneHe said that he guessed it should be improved with the stuff he had installedafter a month of using the new services I wa

I ended my service on 7/23/I continue to receive billsI was recently advised to pay the bill by their Social Care Manager
7/23/service was cancelledI received a bill for services on 7/21/I called AT&T several times and finally got this credited on 8/13/I received a new bill on 8/21/for the amount of $due for services from 7/22/- 8/21/which is after my service endedI attempted to have this credited as well and they advised me that I will need to wait until 9/26/to be creditedI explained that my bill is due on 9/11/and I do not want to be late on anything in my nameThey suggested that I make the payment on the account if I wishAt this point they tried to say that I never returned my equipment, however upon providing them with my return reference number ***, they found my equipment in their system

The complaint is into regards to my at&t internet & the delay to get my services fixed is not in a timely manner
I get home 6/29/to notice my internet is not working it was late so I decided to call Saturday when I call they keep running test that's not working reconnected me times from trying to speck to someone remind u I have a Roku that's how I watch most of my shows my soCan't watch Netflix or play his game so I call again early Sunday 7/1/I finally get to speak to someone for them to tell me no one can come out to me until 7/7/that's a whole week I haven't been able to watch tv I told them that was I am acceptable all they could say was they couldn't help me At&t has the worst internet & tv service it stays going out & they do not cater to their costumers I have been with them for almost 2yrs & I can't beleave how they treat their people I will be getting service else where my option if I said that's how I watch tv you would think they will send someone out ASAP b

I contacted LIVE CHAT to discuss my *** to get a promotion to get my *** loweredI got a price from a representative @ $then when I got email it was different it was $more then they told me ...I had then had LIVE CHATSall which I gave my email so I get a copy of the chat NOT OF THEM SENT ME THE COPY!! When I ask for supervisor each timethe Supervisor calls on phone never chats in LIVE CHAT and has no recording how they are treating me badlySupervisor Shiela told me the reason they do not send me the chats copies is because they are lying to me!!!!! I said to her you are telling me they are all lying to me? she says yes and thats why they didnt send you the copiesThen one of the Supervisors that called me cancelled my promo I got because he said I was not allowed to be given thew promoand HUNG UP! His name was JayThe confirmation email I got the Revdex.com wil not let me put in the confirmation number, had me to delete so I can click nextI got so sic

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Was promised a reward card for signup up for new service Called today to inquire about my reward card Told by customer service rep I need to talk to the Rewards Center Told by the Rewards Center rep that my card had shipped out in March but now has expired and was not able to reissue a new card Told I needed to call Customer Service for further help I told them I didn't receive the card and why it would expire if I never got it and why it expires so soon Called Customer Service and was told the Rewards Centers deal with all the requests and they can't reissue me a new card They were only able to offer me a one time $credit to my account I was promised $reward card when I signed up So $was not satisfactoryThe reps name was *** and he escalated it to his manager ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I contacted AT&T for internet services on 5/10/ They scheduled me for installation on 5/12/and charged $which was paid via my debit card No one showed up on 5/12/ I called and they rescheduled my appointment for 5/15/and sent an email confirmation No one showed up on 5/15/ I called back and they rescheduled my appointment for 5/18/No one showed up on 5/18/ When I called I was told that it was a facility issue and they rescheduled me again for 5/22/Once again, no one showed up on 5/22/I called and was told that the technicians are on strike and the earliest that they could get someone out to complete the installation is 5/29/ Meanwhile, I have taken off work for each one of these appointments When asked about cancelling the order and getting a refund,

AT&T is by far the worst company out thereThey are crooks and tell you your bill is going to be one thing and then it isn'tI have called them the last months to make bill adjustments and make them honor what they told meThey won't send out any agreement information to you as wellThey just give you an employee number that is most likely made upLooking forward to the day that streaming technology puts cable companies out of businessThey deserve it

AT & T has horrible customer serviceWe decided to switch to another carrier because we could get a better price Found out that AT&T lock their phones so we chatted with one of their customer reps to figure out how to unlock it He gave us bad information and when we switched to another carrier we could not use our phones Spent over an hour talking to customer service people from three different groups each one contradicting the other about what they could or could not do After all that, we settled the account and were told that the phone would unlock in hours Wrong information again We waited hours but still could not unlock the phone Apparently we needed to talk to another department and submit a case and now it will take another days to get the phone unlocked Just awful to deal with Avoid like the plague

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We have been a customer of AT&T for about one week now and the experience has been terrible with no resolution in sight Please help! I have never faced such a horrible service and customer experience No customer and especially new ones should ever have to go through this Here is a summary:
6/23/
- Fiber was installed to the house along with one DVR and one wireless TV receiver The service worked great and the technician was on time and very professional and thorough
6/24/
- I could not log onto the AT&T app and called technical support They told me I had to use my AT&T id which is different than my email registered on my account/profile and the issue was resolved However, they said that I had receivers registered on my account I stated that I only ordered and had