AT&T

this is the worst company I have ever dealt with!!! they lie about the rates to get you to sign up, and then NEVER EVER honor those rates!! They speak terrible english and you cant understand anything they say, you will be on the phone with them for hours!!!! DO NOT SIGN UP WITH THEM!!!! I was told bill will be $for months, months in it is not that price, and never has been that price!!!And they can not honor that price!! This company is criminals and scam artists!!!!! They lie, cheat and steal!!!! They will also not honor the price they guaranteed and then when you cancel they charge a cancellation fee!!!

I give AT&T negative review The admistrative and coalition with Direct TV is the biggest money scam out there We had you verse and the cable got cutThe technician came out spliced and left it ON TOP!!! Of the groundAnd still charged us $ We built a new home behind our old home was going to have it and direct tv moved they were going to charge us $to move the service ft And they claim if you move it's a free reconnect and movement A bunch of underhanded monopolyPlease I beg anyone if you don't have to use them DONT!!!!!! They do nothing but take your money and provide a sorry serviceAnd lie on what they will do

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This is also a Customer Service complaint
I subscribed to AT&T Internet ($30/mo.) and DirecTV ($55/mofor the Entertainment package) AT&T fumbled the ball from the very beginning My husband took off work for the installation appointment that AT&T cancelled without notification because they forgot to collect $in taxes This took about hours on the phone to get this corrected
On the day of rescheduled installation (another day home for my husband), the order was screwed up and the installation tech spent about hours trying to get it straightened out with AT&T customer service He was very frustrated and the installation took about much longer than necessary Later we would experience the same frustration when forced to call AT&T Customer Service After hours, we were somehow d

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Where do I start We requested uverse service for our house AT&T could never get the service to work after countless calls and techs out to our house so we canceled before the month was over They billed me double for the service and have yet to adjust my account even though I have spoken with customer service representatives and they have promised to adjust my bill They told me to pay just for my wireless bill until they adjust it
Now they have canceled my wireless service without me authorizing that I need my bill credited and the witless service turned back on In fact, I'm asking for my entire bill to be waved due to me spending countless hours with their customer service to correct this and it hasn't been corrected My next step is a lawyer
Product_Or_Service: Uverse
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Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I filed a previous complaint for lack of delivery of a replacement remote control for my U-verse DVR boxThat was resolved, the remote was shipped and I was offered months free HBO/Cinemax plus a free months internet speed upgrade
I just received my latest combined bill and there is a $charge for an "AT&T U-verse TV Point Anywhere RF Remote Control"That is not what I initially orderedI ordered a $replacement remote which was charged to my credit card that I provided when I placed the order
This is absurd that this company can't get anything right
Product_Or_Service: AT&T U-verse standard remote control

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I just signed up for services with AT&T for my home phone & InternetEvery since I have had nothing but trouble and exuberant billsI got my phone installed because I work from home and rely on my phone for my incomeThe guy who initially came out told me he connected everything and to give it a day or so for the service to be onThe service never worked!! I called AT&T and they sent a technician out on 4/When e left I was able to get a phone line but it goes in and outRight now it is out and I have to workI called customer service and they said they will have someone out today but what am I supposed to do in the mean time about my JOBThe service that I signed up and paid for should work! Its a phone! Not rocket scienceOn top of that I was charged for two months of service on my ***

I have consistently been lied to when discussing prices of serviceI called in and spoke with an AT&T UVERSE on December 20, to discuss keeping my services and prices the sameHowever, the first women I spoke to upped my UVERSE tv plan along with my Internet plan without my authorizationI then called in hours later and spoke a representative in the retention office in Arizona Barbarette who cancelled all unauthorized services and told me that the "Services and Prices would not change due to the fraud that was committed on my account by the previous AT&T representative
This is not the first time I have had issues with fraud being committed on my account with AT&TWhen I first signed with AT&T Cell service on December 28th I was told that I would receive a bill credit towards my second phone (iPhone) on my family plan of $25, however I have never received that bill creditI had to call in February and March of and spoke for over an hour each time to get the credit however I have not received the bill sinceI do not recommend AT&T because of the blatant fraud that has been committed on my accounts

Hello, I am contacting the Revdex.com in hopes of resolving an issue that started on 3/14/I reach out to AT&T U-verse to discuss my overall bill costAfter speaking with several agents I was told that my current services were as low as they could be and that the only way to possible get a lower monthly cost was to switch my service from U-verse to Direct Tv.After a brief deliberation, I decided to move forward with the planAfter that initial conversation I spoke with other agents who promised to do things to keep me as a customer such as (adding unlimited data to my cell account at no cost increase and waive the existing balance of my installment plan on my account to save money)Which may I add none of the perks mentioned was done
Fast forward to the day of installationAfter a full day of Sub Contractors at my home, I was faced with my home service and not working as well paying additional money to get equipment changed out as a result of the products abili

Service Type: Residential ServiceAccount: unknownAccount: unknownReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Ordered AT&T Uverse (phone, internet, TV,) combinedNever received the phone service because they were not able to connect the service in my areaCancelled service and returned equipment after paying the first monthSoon after I became ill and was put in the hospital in a comma foe monthsDuring the time I was in the hospital, AT&T contacted my new wife and demanded that she pay the entire contract that I had cancelledShe stated she paid the contract, although she was unaware that I had made the contract with AT&T, for fear that AT&T would try to ruin my creditShe paid AT&T $from my check book and I want this money returned to meI have dealt with AT&T several times only to be told they would send the money or transfer me to several different departments until I reached a "so called"

Improper Customer Service Billing
I had called in January 21-to make a payment arrangementThe payment arrangement was to make the full payment on February 16-of the full amount and I was promised over the phone that my services would not be disrupted until thenWell today is February-14-and my services are no longer workingI spoke to *** in accounts receivables at 8:AM with her ID of *** and she states that is not trueAnd that she cannot pull up records of the recorded conversationsOn another note my account was supposed to be bundled up together with direct TV and every month I have to call in to get it bundled up they tell me it will and every month it is the same ordeal were it isnt bundled up

Service Type Residential ServicebrAccount XXXXXXXXXXXXXbrAccount XXXXXXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 0brbrOn XXXXXXX I was notified via mail from IC Systems that I owe a debt to ATampT in the amount of I dispute the *** based on the following information.1.I cancelled my service as of December At the time of ending my service I was up to date on all balance due I have automatic payment set up So whatever *** ATampT sent was paid for out of my account The cancellation number provided to me was ***.2.In January was drafted for January services I called ATampT and they acknowledged that the *** was for service to be provided in January I explained that I cancelled my service on December They agreed and also confirmed my cancelation number of *** They also stated that I was to receive a refund3.After the call in January I

In December 2017, I received a call from a debt collector regarding an unpaid AT&T bill, Account XX-XXX-XXXXI immediate knew this was Fraud, as I do not have an account with AT&TIt was suggested I contact AT&T directly, which I immediately didI filed a Fraud Affidavit with AT&T, sent (3) proof of residency in *** (cable bill, phone bill, and electric bill), faxed a police report, sent a copy of my ** Drivers License, copy of another Government ID (Law Enforcement official in the *** of *** and other misc forms of ID* I did this twice I recently received a letter (in my mail yesterday, 3/3/18) from AT&T dated February 23, advising me with information I provided (above mentioned, plus verbally to Fraud Dept Employee) they deemed me Responsible for the Fraudulant Account, in the amount of $ NOTE: According to AT&T, this account was opened in South Carolina in August 2017, which I've never lived or was there thenI've lived in MA my entire lifeI

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Back in January I went to our local ATT store to have them clear out a phone for my son While there, the woman helping me asked if I was familiar with their deals with direct tv and internet I was not aware She gave me all the information about direct TV and "internet"
The deal sounded way to good to be true I asked numerous times about being able to access the internet in my barn, which was very important to me as that is where I exercise They assured me it would work perfectly They also took the time to do a price comparison between what I had at the time and what they were offering me Again, sounded too good to be true but I trusted them
Shame on me The price was quoted was not the price I ended up paying, I went to them, they changed my unlimited data plan to help off set the

I walked out and went to sign up for Sprint because AT&T charges company BYOD customers IN FULL for 2-billing cycles while the 'get around to auditing you.' T-Mobile, Sprint, Verizon all kick in your discount IMMEDIATELY or REIMBURSE you if it doesn't kick in on the first billing cycleAT&T didn't care to honor my discount from the first billing cycle, offer a reimbursement and tried to get me committed to a contract where I was liable for up to $extra per bill because of their poor auditing processThey let me walk out, didn't care and I called customer service and they didn't care to helpPoor customer service, not competitive, ripoff, deception

Horrible customer service and extremely deceptive practicesI went into my local AT&T store to get my daughter a new phone because hers was years old and the battery was badI had my own phone almost paid off completely and the salesperson told me the best thing to do was for me to get the "Buy One, Get One Free" deal, whereas I get an iPhone and my daughter gets one for freeI asked what the "catch" was on that because it sounded too good to be trueHe stated that there was no "catch" and I would only be charged her phone payment for two months and in the third month I would get it credited backThe only thing we had to do was get rid of her old line and replace it with a new lineI asked what the fees were to do all of this and he stated there were "zero fees involved" so like a sucker I chose to do thisMy bill went from $per month for three lines and phones to $320, which is even more than my car paymentAs a single mom, with no help, I can't personally pay a $phone bill and when I looked at it deeper there was a $activation fee for the line they cancelled and added a new one (would have never done that if they told me about that fee) and a $upgrade fee for my phone, when they took my phone that had already been paid $on it and I could have at least sold it and made $250-off of it, so why am I paying an upgrade fee when you guys got my iPhone that I had paid over $on????? Had someone been forthcoming about this, I would have never done this, knowing it would force me to choose between feeding my kids for that month or paying for cell phones, when I could have just upgraded hers and been paying the same amount as my old billI feel I was lied to, in order to make a sale and yet when I call customer service, I'm either put on hold for minutes (they never even came back on the line), or I am treated like a very unvalued customer who has given you nothing but loyaltyI am contacting Verizon to see if they will buy out my contract and find it very sad that you are willing to lose a loyal customer who pays you thousands each year, over $that you lied to me about and your customer service agents call "IMPLIED" feesMan, I would love to charge many people "implied" fees for everything I do, but I am not deceptive and I'm not a liar like the people in this company obviously areI will be taking my business to Verizon and hope that AT&T is happy with me now telling all of my friends and family members about the horrible experience I've had with this companyVery saddened

months ago I was encouraged to change my AT&T plan form gig to unlimited The retail clerk at W 41st Street in Sioux Falls assured me switching was a no brainer In fact he told my husband and myself on different occasions our AT&T bill would go up $a month but our Direct TV bill would go down $so it would be a wash fast forward months and my bill went up $ this includes the monthly $DirectTV credit I talked to someone in AT&T's executive department regarding this matter and he was not able to resolve anything I asked if I could go back to my old plan but was told that is no longer available my bill went from $to $(minis the $DirectTV credit) to $a month this is $more a month and NOT a wash At this point I need this rectified as this is $over the next months of my contract So if this isn't rectified, I will pay off my phones and switch to another carriers I did some research and what I would need to pay off my phones would be comparable to the $overage so that would be a no brainer I would own my phone and go to cricket if someone can please assist me with this issue I would gladly remove this review at this point this is my only choice by the way, I do have the young man's name who gave me the wrong informationI kept his business card just in case something like this would happen

ATT OVERBILLED $FOR $CONTRACT MULTIPLE TIMES DESPITE CONTACTING ON 1ST INSTANCE
SPOKE TO MULTIPLE CUSTOMER SERVICE REPS INCLUDING *** - ATT OPERATIONS MANAGER & ** *** ABOUT OVER BILLING @ $FOR $CONTRACT ON OCT WAYNE WAS UNABLE TO TELL ME WHY I WAS BEING OVER-BILLED DESPITE MY REQUEST BUT PROVIDED BALANCE CREDIT ON 12/I RECEIVED ATT BILL WITH SAME OVER-BILLING ISSUE I SPOKE TO ** (***) AND HE WAS ALSO UNABLE TO CONFIRM WHY I AM BEING OVER-BILLED BUT STATED ISSUE WOULD BE FIXED NO OTHER ASSURANCES OR COMPENSATION WAS OFFERED UPON MY REQUEST BETWEEN ALL CALLS, I HAVE SPENT APPROXIMATELY HOURS TRYING TO RESOLVE THIS ISSUE I AM FILING AN FTC COMPLAINT AS WELL

I purchased AT&T cell phones in February I had Direct TV & Uverse with them and wanted to combine everything to one billThis would take to months I was toldThe months was in AprilI called then after receiving a separate billI was told it wasn't combined in February and they would take care of it and I should see it on my next billThis has gone on for months nowEach time I call they promise it will be on my next billI have names of customer loyalty that I've spoken to and the promises they madeI've payed way more each month than what I was promised and I'm on a fixed income because of s disability from brain cancer and I don't need this frustration each monthI just want to pay what I was told from the beginningCombining the bill is supposed to lower your bill is what they claimadvertising is wrong, Can anything be done about this? Please help! Thank you, ***
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My contract with AT&T expired on September 15, 2018, after several years To renew with AT&T, my monthly bill would nearly double in cost to me
I contacted Spectrum (soon to be a division of AT&T) Spectrum offered a monthly rate, for the same services, of even less that I had been paying AT&T before my contract expired I jumped at the Spectrum offer
On September 19, 2018, Spectrum switched my total communication package from AT&T to themselves On that same date, September 19, 2018, I physically hand delivered all of AT&T's equipment to their carrier, UPS
Here was my mistake! I received another monthly billing from AT&T on September 25th, 'please pay by October 6th? twenty days in the future Like a dodo, I immediately had my bank transfer $to AT&T, to pay tha

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1No dial tone on At&T phone service I called the phone number listed on the website and billing statement on Sunday 1/22/ All I got was the automated phone help, which was no help at all I kept asking to speak with customer service and all I got was a "ticket" set up for someone to come out to the house sometime before Wednesday at 6:pm I called the same phone number again and tried different options to try and speak with live person and the automated system said I needed to call during business hours Of course the automated system did not give me the "business hours" I tried again Monday 1/23/and got the same messages from the automated system This is an elderly couple that are confined to their home The only means of communication is their land line if