AT&T

In January I ordered the voice internet plane It was the UVERSE system voice over house phone internet new product
About week ago this mouth march I received my first bill $
that's work they did not do, that's (fraud) to meso I call to ask about that charge they said charges were phone jacks $55.00x8= $ATT called it UVERSE(VOICE JACK INSTALLATION)know one worked on my jacks so I call all the technician that worked on my year old house the phone Jacks are steel new it started with *** *** and he knock out everything phone line the alarm system and my exiting internet that I had mbps know service for weeks and then Summer Clark tech came out she could not fix it Pat he got the phone line working all he only works on land-line Author he got one UVERSE line working on the internet *** he worked on the phone and alarm it did not work Pete work on phone line steel alarm did not work
all because the first technician (Messed up) everything this we

AT&T has refused and failed to correct billing issues which has resulted in hours of phone calls for me and now interrupted services
In November, 2016, my husband called AT&T Direct TV to see if we could get our equipment upgraded and our price improved as we had been signed up for them for TV for a few years and our bills continued to riseThe representative said that we could upgrade for an additional fee and our monthly price would go up as wellMy husband informed the rep that we would just cancel our service and go somewhere elseAt that time, they offered to apply a discount to our account with no other changes for months and my husband acceptedA few days later, I received an email from Direct TV stating that I extended my contract with them by monthsI immediately called to find out what this was about and they said the discount that was applied required a contract extensionI explained to the rep that this was not made clear to us and that we were cancelling our

I attempted to get AT&T in my new homeI called in on April 26,twice and got two different quotes, however I ended up going ahead and paying $that day and was told I would receive an email with the date a tech could come out to my homeAfter two confirmation emails without an install date, I decided to give AT&T yet another callThe gentlemen I spoke with explained it was on a hold until MAY 31ST and he was not sure why, however he was going to push it through to a manager and I would get a call back..I never got a callI decided to wait a week just to see if maybe they got busyI reached out YET AGAIN on May 17, and I spoke with an AMAZING employee who completely changed my angry view, or so I thoughtI finally received my modem on May and I was told I would have a service call on May 30, This was not ideal, however I was beyond happy to finally have an answer instead of getting the run around like I had gotten every other time I calledI was finally half way okay with AT&TI was willing to give them a try and forgive the POOR service we previously receivedHOWEVER last night I received an email stating that our order was CANCELLEDI am beyond LIVID with this companyI am SO TIRED of getting the run around and being told one thing and something different happeningI was looking forward to having this company because of the great things I had heard about them, not to mention my family has had their cell service for OVER yearsI would not recommend them to ANYONE

My cell service has progressively gotten worse, and the company refuses to look into it or make improvementsAtt has also allowed unauthorized users to make changes to my account, purchasing a new phone and adding the payments to my plan without me approving or being presentThen refused to fix their mistake

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On Monday, April 9, at 4:59pm to discuss my billing that I only paid $and I still have a difference of what I wasn't able to pay was $ I spoke to a guy who stated that he wasn't able to assist me so I asked to speak to a Supervisor or Manager I held on the phone about minutes and a lady came on who stated she was the Manager This lady was very racist from the beginning of her conversation She went on to tell me it's me who's always late on my bill and that's why she will not assist meAt that time I explained that I had been laid off for months and I've been trying to catch up on my bills and again with her racist demeanor to attack me on how I paid my bill to AT&T and AT&T no longer want to give me anymore payment arrangements I stated that I could pay the $on

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1At&T switched me over to Direct TV a few months ago because, ultimately, that is the direction they want to go inIn the past, I have had billing issues with At&T Direct TV billing me different amounts every month, which you corrected once I contacted youNow, my equipment which I have had not even six months if faulty, and they want me to pay to replace it Never have I had to pay to replace this kind of equipment Again, At&T says they cannot control how Direct TV handles things, but the truth is that At&T IS Direct TVI spent several hour dealing with something that should have taken minutesIn addition, they want me to hook it upI am not a tech expertTHey should be guaranteeing equipment and installationHow disappointing At&T has become now that it has acquired Direct TV and pass

I have been trying to contact ATT by phone for over an hourEach number I call sends me to a robot answering serviceAfter repeated questions the robot says he's going to transfer me to a live agent but actually transfers me to a woman's voice speaking Japanese that tells me to go onto their web site and then hangs upThis has happened times in a row

My family and I moved into a new construction home days agoWe still do not have internetAT&T is not helping
I have spoken to over a dozen AT&T reps and have been transferred at least timesI tried going into a authorized storeBut no one is helpingMy family and I moved into a new construction house days agoWe have been trying to get AT&T internet and we are being told the house is not in their systemBut the house is pre-wired and the neighbors have AT&TI just want them to come out with a tech to inspect and connect the line so we can get a service going onWhen I talk to someone in technical support, they tell me I need to talk to someone in salesWhen I talk to someone in sales, they tell me to talk to someone in technical supportThis has been a nightmare and extremely frustrationOne would think that getting internet service would be as simple as calling AT&T and that's itThe lack of understanding my needs and the lack of internal departmental communica

I have had the worst experience in the past month dealing with AT&TI signed up with them in June on the BOGO dealI was supposed to have credits applied after 3months or soTo this day, I am still paying the installments on the BOGO phoneI called AT&T FIVE TIMES IN THE PAST MONTH! and still have not had it resolvedThe last person I spoke to was a manager named Destiny Bowie who told me there was no one who can resolve my case today and no one above her who I can speak to because "they would all say the same thing" and that those above her "are not available for 48-hours from now"In addition to this RIDICULOUS customer service, Destiny had more attitude than I did! And I am the one receiving the injustice! AT&T needs to get it together to resolve my issue ASAPI am tired of hearing I qualify for BOGO but no one knows why the system is not applying itAnd still not having it resolved! Service AND Customer seRVice are trash at this point

my heart is breaking reading all of the customer reviews of AT&T if there is an evil empire, it is AT&T I have never heard of any modern day organization causing more suffering make no mistake, this is not just poor customer service, but a very deliberate plan to persuade any challenges to their erroneous charges, sudden increases, and a variety of other slick revenue generating schemes

I was sold internet service under the guise of multiple features and benefits which were all false
I had a sales rep come to my house and sell me internet services through AT&T The rep made claims that were and used to simply gain another sale The claims were:
The $40/month rate would be locked in for years, but it is actually locked in for year
There were no data caps on the plan, when in fact data is capped at 1024GB
The required credit check for setting up services was a soft inquiry and would affect my credit, when this was in fact a hard inquiry that would show up in credit report
The WiFi modem used new technology that could broadcast the signal several houses away from mine, but the WiFi modem behaves like any standard modem and broadcasts within the house but not several houses down
I have contacted AT&T on several occasions and been promised resolution and call backs None of the agents who promised these call backs have actually calle

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I recently switched over to AT&T U-Verse from my previous Cable TV and Internet providerI switched because AT&T offered me Cable TV + Internet at $70/month which was way lower than what I was paying for with my previous providerThis base amount was repeatedly confirmed with the Agent I spoke to on the phone when we closed the dealWhen I received our first bill, TV and Internet charge was way more than the agreed $70/monthI called Customer Service and the issue was escalated to their Retention DeptAfter a lengthy discussion, the Retention agent's only recourse to rectify the situation was to 'cancel the account' as according to her, they cannot extend the agreed monthly plan rate ($70); and that the agent who I previously spoke to will just be 'disciplined'I opted to cancel the account

Poor customer serviceI often have to call them and I find myself asking why does this person even have a jobLast person I talked to kept saying they were the bestAnd turned out to not know how to help me
There sales dept will lie and tell you what you want to hear

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT & T internet service very slowthey are not providing service as promisedinternet speed are lowered than promised at the sign up service
internet service should be mbpscurrently, getting mbps
they are pricing higher that what quoted in 28th may
Product_Or_Service: AT & T internet
Account_Number: XXXXXXXXX

Company does not honor their word
I ordered cable and internet via phone I saw the $VISA rebate and free wifi extenders as offers for signing up for new service While on the phone I asked about these offers and the sales rep told me that they are over! He was able to get me $VISA gift card though
Later that evening I went online just to check and the offers were still available if I ordered online I immediately called to cancel so I could reorder online AT&T customer care would not let me cancel and instead updated my profile so I would receive these promotions This call lasted about min as I kept trying to cancel The last step was to route me to an actual American who again thanked me for my loyalty and he promised he has everything taken care of NOT to worry He said its all in the notes and everything is taken care of
It has taken plus phone calls to get the additional $VISA gift cards and I still do not have the promised WIFI extenders AT&T customer service has blatantly lied to me on several calls Lies include
-You will receive an email on X date Respond to it to get the WIFI extenders mailed to you Email never came
-Again we were wrong it will take weeks for that email to be sent out We promise on X date you will get it Email never came
-Next call the person told me she bypassed the system and is having the extenders sent directly to me weeks later No Extenders Call in Sorry it doesn't look like they were mailed out to you But sir you were not offered that offer Your date of service is not in the range of that offer WHAT?
I have proof that my date of service was 5/
I have proof from online that I printed when I tried to cancel by phone and order online that I was offered this offer
I also have an internal email from the ATT rep (ATT corporate to the rep) who did my install stating that he couldn't leave me the routers or he would be billed for them personally, for this promo they will be mailed out
I have wasted sop much time on this and it is a matter of a big company walking all over customers at this point
I am filing with the state attorney, FCC, and blasting on social media with my string of proof that they have lied to me on numerous occasions

have had att for wireless for more than yrs, never had the experience I have had with UVERSE!
Enrolled in a promo they had for $internate, plus some channels I would have access to
year and a half waiting for the $to appear on my billIt never did, always paid, 120-monthly rangeI was promised a visa credit card, never came in the mailwhen I called the reward center; I was not able to claim my card because the time had expired(they never considered the times I called to claim rewards card through their customer service, where all I got was promised, and promisesProbably called about times, and nothing ever was solved)NOW THAT I CALL TO CANCEL SERVICE, BECAUSE THEY NEVER RESPECTED THE DEAL I SIGNED UP FOR, I HAVE TO PAY $DOLLARS TO CANCEL)I will not respect their fee, it is unacceptable! Just like they never respected their promoTHIS IS THE WORSE, CHANGED FROM COX TO THEM BECAUSE OF THEIR ADVERTISEMENT!!!

The WORST company on the planet! My mom wanted to get Direct TV installed and didThat night the whole system went down and she called to get an appointment to get it fixedNow, after hours, the technician has not shown up and a call to the "customer service" department has resulted in a "they may get there by 9:p.m." replyI had to actually tell the woman (the call went to the Philippines) what the time zone here is and that it does not go by military timeThis isn't the first time this has happenedShe is trying to switch out of UVerse because it only worked sporadicallyThey also tricked her into a contract and threatened her if she should leave itShe is years old and does not use the internet because she does not have that service (thank God!) from AT&TThey also want her to box and return equipment herselfSomething the technicians can easily doThe "customer service" department also wanted her to fix the defective piece of equipment herself! Really, AT&T? Perhaps she should be paying you to provide NO service because you are so great! I am so grateful to have Comcast at home, myselfWhat problems I have had with them were taken care of quickly and cheerfullyI have used the Revdex.com to submit complaints with two other companies and they were of great help! Look like I'll be doing it for AT&T on my mothers behalfSeniors, beware! They take advantage of you! There is no communication between departments, apparentlyThe last technician spent hours trying to get through to the company he works for! Is there anyone running the company? Lastly, like other people here, how in the heck did they get stars out of 5? With only positive reviews out of 753? If that's an A+, what does an F look like?

This company reported and decreased my credit score for services that's were not and have not been used in years I have contacted this company several time about this issue and they are still reporting this unused charge on my credit score nothing is getting done about the issue and they are still reporting for a mistake done by one of their own employees in the first place

I have been a customer of at&t for years (tv, internet, and phone)I dropped one of my services and they overcharged my account and now refuse to credit the money back to my bank accountI will be canceling my other services as soon as I can and will not do service with AT&T again

Order 22-*** The original order was to transfer wireless lines to AT&T During the order process, the AT&T website captured phone numbers to transfer and IMEI to verify portability to AT&T The process verified phone numbers and IMEI were compatible After receiving the new SIM cards, I attempted to activate per instructions online The website stated the SIM cards were activated already and call a phone number I attempted to resolve via the automated phone service numbers but ended with similar results I attempted to resolve via AT&T website chat bot service with similar results It's cool that AT&T has this automation but I feel they should provide that disclaimer instead of mis-representing an actual customer service agent I finally was directed to a customer call center phone number The call center was unable to locate information on my order or resolve the activation process After further review, using Verizon's website, two of my phones are not eligible to be transferred to Verizon since they are locked with AT&T My assumption, AT&T would not be able to use my other two lines since they were originally Verizon but the AT&T order process (and chat bot during initial purchase process) stated they were eligible for transfer Also, I located another link on the AT&T website that stated the phone numbers could not be processed even though the order process stated they are eligible The new SIM cards showed my current phone numbers on the new SIM cards Overall, four different channels that are not sync'ed creates a very bad experience (+ customer pay $to activate each line, unbelievable!) Hopefully the order cancellation process goes more smoothly but assuming I'll have a credit card dispute in my near future Hopefully they will protect my personal information & SSN better than their order process End result, I am staying with my current provider...even though more expensive but definitely better customer experience It's was not surprised by the F Revdex.com rating