AT&T

Service Type: Residential ServiceAccount: *** ***Account: *** ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1My grandmother is elderly and very sickHer phone was left unfixed by AT&T from Dec22, until today, Jan3rd I called practically each and every day and pleaded for someone to come out to fix her phoneI even spoke to *** *** at the executive office levelDespite my grandmother being a medical alert customer without a working phone to dial on, the phone was not repairedSomeone came out on both 12/and 12/but the phone was still left in an inoperable stateI asked that a cellphone be provided by the company so that my grandmother can dial in the event of an emergency*** *** said that AT&T could not provide my grandmother with this lifeline of support despite her serious health conditionsI asked if AT&T could provide a life lin

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have dealt with att for quite a whileThis mainly started when I decided to switch my cell service overI have nothing but billing issues ever since that time, especially when I transferred over our second lineI was sent a bill to collect for a CREDIT that I was givenI had to end up cashing the check, send in a personal check, to finally get a credit backI wish I had each and every time that I had to call wrote down, but att should have record of itThe last time broke the camels back thoughMy extreme billing issues started when I decided to switch over to dish networkI have had multiple conversations with multiple people about thisStory: I was walking into Sam's Club one evening, I got stopped by a Dish repHe was telling me how Dish could save me money by switching over to them

the worst organization period they should be arrested for impersonating a company they are fraudulent, incapable, and worst of all completely unethical

On the phone for an hour on Wednesday to get my sorry gig data plan changed to a plan that is comparable to Verizon's gig planCsr's gets it changed to a gig plan that actually made my bill lessCSR is so nice she even threw Showtime in for months because we have directv, internet, cell an home service all with at&tMy data is dragging today so I check and see the changes were not madeCall back today and I'm told the changes did not take effect for some reasonCSR says he can make changes but my bill will go up $UnbelievableI will turn off all of this att&t garbage before I pay an extra $

When I went to the AT&T store here in they didn't respect our agreement, they would tell us one thing and when we would call customer service they would tell me something totally differentAnd ever cents then all we have had is problems

I opened an ATT unlimited choice mobility plan early July and signed up for Directv Now when I opened the accountI were told that Directv Now, including HBO, will only cost $after discountsOn Nov 22, I checked my bank account and found that I was charged $per month by Directv NowI contacted ATT immediatelyATT people asked me to chat with Directv Now, which is a part of ATT (they said the Directv Now does not have customer service number, and could only be reached by online chat)I used several hours to be directed from one person to another person and finally reached a representative from Directv NowThe representative's name is ***After chatting for a while, she understood the issue and told me that the Sales Representative at ATT store gave me wrong informationI should pay $each month for Directv Now including HBOI told her that it is ok to pay $per month since my family used to watch TV in the past few months and I do not want to change that*** then to

On March 22, 2016, I had AT&T internet installed and if I had it installed than I would receive a reward cardI never received the reward card that I was promisedI was told that I had to contact att.com/rewardcenter however when I tried to put the claim number in it would not work I have tried it ever since April and I still can not get it to workI think that this was just a scam to get me to sign up for the internet and I would like to get my card that I was promised

This review is for Regina ***(manager) for the customer service department for at&t cellularRegina always remember when you are representing a company to keep your attitude in checkI have been a loyal customer for 10+ years but after speaking with you and getting told "like I said" times I am finally making the switchEven after I pointed out and you agreed there was a $overcharge on my account you offered no apology on behalf of the company you represent nor any compassion for this company wasting my time and trying to get on over on me againSeriously you are representing a company and I hope the people that understand what it takes to properly represent a company fire youGood luck with your horrible customer service skills and crappy attitude

Sales rep lied 25mbps internet+DirTV for months @ $55/mo when actual bill for 12mbps int+DTV =$79/mo for 1st mo, $96/mo for 2nd mo
Unable to recall exact dates:
Early Apr - numerous sales rep called me on cell phone, offering to match 25mbps comcast high speed internet service plus direservice at $fixed for 24-month so long as we sign a 24-month contractWe were paying approximately $60/mo for cable internet plus basic local channel with ComcastWhen we declined, one of the reps, name*** or *** *** @ *** persevered and talked husband into switching, with attractive deal term such as free-installation, free-equipment, plus $gift card We were led to believe the monthly cost will be lower than ComcastAn installation date was set up, and we proceeded to cancel Comcast service on Apr All discussion took place on the phone without written documentation or email, nor explanation of exact internet service or TV package As

I installed Internet service from AT&TDuring installation, the service person told me that I will get a $reward cardAfter that, I did not receive any notificationI am locked in the month contract and have been paying for the service every month on timeI called AT&T today about the reward cardI was totally surprised and upset by what AT&T told me that I had to call AT&T to receive the reward card within daysBut I was NOT told about this information in the first place and I have been waiting for the cardTHIS is totally a spam, lie, cheatingI could not imagine how a company does this kind of trick to cheat the faithful customers!!! I am filing this complaint and hope all the potential customers can be wary about such a company
Product_Or_Service: Internet service
Order_Number:***
Account_Number:***

At& T is the worst company ever ,, practical definition of poor customer service and overcharging customers ,, stay away at any cost ,,,, liars , thiefs and unprofessional

Service Type: Residential ServiceAccount: XXXXXXXXXXXXAccount: XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0After a long conversation with an *** sales rep over the phone regarding wireless and uverse services, I was what I'd like to call pressured into ordering U-VerseI don't really watch much TVSoon after service was installed I realized days in, that I had only turned on my TV times for under min Therefore having cable was not conducive to my lifestyleI decided to call *** and cancel the serviceNow I am seeing that I am being charge for a service I didn't really use any enjoy for a very short period of time at that Now I'm being charged (gpemaik ***@att.net, got that email years ago don't judge), I explained to the customer service rep when I called, that only turned on my TV times and that it is unfair for May to pay $for a service I did not use
Also

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1for months I have spoke to several people with directv about my bill each time they tell me what my bill goinga be but when I check my balance it is always more I tired of them telling me different things and treating me shabby this month they say it goinga be $by them loyatlly people when I call they give me a excuse they donot have my call so why they say it be recorded

On or about February I spoke with an Att Uverse agent who agreed to my bill who be including taxes for months, u
As stated above I received a bill around January for 133.or moreI contacted a male agent whose # is *** I believeI am not sure because at times it was difficult to understand himHowever, I asked him why did my bill increase and he advised due rate increaseI then explained to him I could not afford sure an increase as I was paying a monthHe trie number times to get me to change my plan which I refused to do and told him I would then have to cancel my serviceHe then asked if he gave me a plan for for months would I stay and I agreedThe next bill was which I paidThe following bill was about I immediately called and spoke with two different agents and two different managers, male Al and female and ***They all insisted I was lying cause they did not have such a plan and it must have been a one time offerI dis

Service Type: Residential ServiceAccount: XXXXXXXX Account: XXXXXXXX Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We signed a 2year contract with direct tv which was recently purchased by AT&T at our local AT&T retailer.After 12months our bill doubled.We call and disputed each bill over the next several months and each time it was told to be adjusted only to have the next bill even higher.All agents we spoke with supposedly entered notes and adjustments to our account.We then call and demand an explanation and they tell us all our promotions ended which we were unaware of any other than what is on our copy of the contract.They also go as far as telling us SeC network was a promotional channel and charged us 45dollars a month for that channel.So when we finally had enough and decide to cancel our services we ask that we cancel tv but keep the internet.Which they respond that we have to cancel all because it was

I have had AT&T internet for a year, I decided to get a wireless account with them when I went in they said I could combine my bills after days and got me all set up on an accountI then discovered I could not combine bills and after calls to the number and a store visit they managed to find out that somehow my social security number was wrong on my wireless accountThe store said they could not help me and to cal the number, when I got home I called and they said I had to fix it in store I explained that was not what the store said and I called the store who disagreed and had me call the number againA representative then called another store and had me go there to get it fixedThey closed the old account and opened a new one thought I was all set, then When we went to add my husband on the account from his account they said my account was frozen because they did not set it up correctly so we once again had to make a new accountthe store said they were getting the previous account waived since I had it for a few daysthey never waived it and I called to pay the accounts and they could only find one with the right social number for me to pay and said not to worry about the other onetwo months later after not getting a bill for that account I could not pay I got notice I was going to be sent to collections for itI had to call and make them figure it outAfter the company made so many mistakes and I kept calling trying to pay it I have decided I will not be renewing with them when my contract is up due to their attitude with the situation and not being able to give me a solution for days on end

My experience proves AT&T Wireless is the Worst Ever!
I'm on the phone again with AT&THere is just one example of my numerous correspondence with themI emailed them about this ongoing insanity just to get a canned response "This email address is no longer in service" Here is a chat transcript from a week ago and still nothing has been done and on top of that I've received emails for my "past due" that I do not owe
Reference Number: ***
DATE/TIME: 2017-04-06:55:
Your chat transcript:
PLEASE DO NOT REPLY TO THIS MESSAGE - All replies are automatically deleted
*** : Hello! Thanks for choosing AT&T Chat
*** : Hello, my name is ***I'll be happy to assist you
*** : How can I help you?
*** : I just received a bill for $
*** : for days
*** : If I understand you correctly ***, you have a question about your billlIs that correct?
*** : which I didn't have service because my account was messed up and I got charged

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed up an internet contract with AT&T sale representative, and the price is $61.95/month with free modem with the speed of MbpsHowever, my account was charged with $every month, and I called AT&T to correct it every monthI was told by AT&T multiple times the problem has been corrected, and credit was applied to my account, and I do not need to worry about it again
Again, this month, I received $billI called the customer service again, and I was told there was no record to show I have that priceI visited an AT&T store to show the paper copy of my order receipt, and I was told nothing the store can do to correct the record, and I have to call the customer serviceI called the customer service again, and basically the representative who answered phone denied the existence of

I have had nothing but problems since I started At&T internet and Tv servicesThe company deals in shady business practices which should be investigatedI have been accessed two restoration of service fees and no one can tell me when supposedly my service was disconnectedI have never had service interruption and received no help from customer service regarding this mannerPlease assist as I am receiving fees incorrectly

My Directv Now cable streaming service is not reliable It constantly freezes, there's a delay when changing channels and ESPN watch does not work
For the past months i've contacted AT&T Directv Now about these on-going issues All they tell me is that the problem has been escalated and will be fixedI get no confirmation or follow-up I've spent countless hours trying to remedy the issue with customer service chat line, since that's the only method of communication Until today nothing has been resolved only empty promises I've even had to pay for another cable television service since Directv Now is not reliable and i've had to waste more money than I should since i'm already paying for this service