AT&T

Service Type Residential ServicebrAccount XXXXXXXXXXbrAccount XXXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrI moved into my home weeks ago and have been trying to work with ATampT to get home internet and cable service set upMy community allows for ATampT and Comcast but my section has ATampT onlyATampT39s facilitiesengineering group hqs not come to install my lines although many of my neighbors have their lines installedATampT has given me no indication of when this will happen although I have discussed this with customer service phone in store MyAttCustomer Service has not followed through on promised call backs to resolve this and I have basically been told I will get service when I get itI am a long time ATampT wireless customer but will likely cancel service soon due to this experience
Product_Or_Service: AT&T UVERSE
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Since installing AT&T U-Verse, I have had continuous underperforming services I signed up to receive 24Mbps download speed at $115/month Since using a speed app and AT&T's very own online speed test commencing in February 2017, I have never seen the download speed greater than Mbps This basically indicates that I am receiving a third of what I had signed up for with AT&T UVerse This is overbilling for underservicesI have called AT&T technical services and customer services reps, only to receive the run around The folks in the Phillippines were not the most helpful I believe AT&T should compensate or reimburse for the overcharging The technical rep advised that the issue was the modem that I originally received Receiving an "updated" modem will "solve" the answer Well, what abo

I have been paying at&t for cell phone insurance for a iPhone gb purchased on 9/25/The phone was stolen and I made a claim to Asurion based upon the information at&t gave me which was wrong so the claim was deniedAt&t would not let me speak to a manager upon multiple requestSpent 10+ hours on phone plus additional hours for research and paperwork to resolve matter and it is not doneThey messed up the account and refuse to send new replacement phone though I have paid for the coverageI expect to spend another 10+ hours on resolving matter and contacting appropriated authorities on the matterGross incompetence and negligence to maintain thoural account notes when asked to do so and promised, only to call back and have minimum if any notationGross incompetence and negligence to maintain accurate account records and stand behind sold warrantiesI was told there was nothing they could do except send me an older model galaxy phone which is sub par to the iPhone purchased which still has a payment planI denied the offer as this is not acceptable to steal from consumersI asked multiple people for name & address to have court papers sent to and who is registered agent and wasn't helped except given arbitration phone numberThey lied to me and said I couldn't do small claims courtLastly I called corporate office and spoke to a man who said he was in the office of the presidentI explained everything and he assured me I would get a call back in two hours to take care of the problemIf I did not receive the call then I should call back and it would be taken care of immediately I called hours later and no one answered, no one has returned any callsI have sent report to the FCC

I contacted direct tv on 2/25/about a bundle package of internet phone and cableI was quoted a price of $the rep was unable to fully proceeds my order due to a computer problem I was given a installation date of 3/2/They also did a hard credit inquiry, I was told by the rep to call back in to finish the transactionI've called back times between 2/and 2/27/with no resolutionNo one has been able to finalize my order due to.the fact they can only provide me pricing for the direct tv and not the At&t home phone and wireless internetWhen they transfer me to At&t the phone disconnectsWhen I call.At&t directly they sat their unable to provide me any assistance because I bought service from a 3rd party contractor.Which.at the time I was unaware of because I was lead to believe I was purchasing a bundle service of cable, internet, cell phone and home phone all from the same companyThe last employee I spiked to was named *** employee # XXXXXWhen I asked to spea

I never thought I would leave a comment in Revdex.com but with the incredibly horrible service I've received being a loyal customer to AT&T for many years I felt it was my obligation to warn anyone considering business with themI switched to another service provider last month after someone "mysteriously" bought a phone against my account and they failed to notify meSo when my bill came in the mail double what it was normally I called them and their customer service literally sent me running around in circles trying to get in contact with the Fraud departmentAt first it went to voicemail (on a Wednesday) when I called the fraud department back a second time it almost sounded to me like someone picked up the phone then hung up, I called a third time and I got forwarded to customer service who then attempted to send me back to the Fraud department ( it took hours) at one point I totally blew up and told them to cancel my subscription and told them that I want my money refunded for the phone I never boughtHaven't heard backATT ARE CROOKS!!! I am honestly surprised at the alarming amount of complaints ive seen about them these past few monthsBUYER BEWARE! They are not safeguarding their customers information

For hours upon hours we have spent time on the phone with multiple ATT representativesWe have set up three appointments for internet service only to sit for hours with no service being installedWe currently have ATT at our residenceWe bought a new house and are trying to get internet connected thereThe first appointment day no one showed upMy husband took off work to be at the house only to receive a call AFTER the appointment time to say the tech wasn't comingService was to be for DSLThe second time a tech came stating he was there to install cell phone fixed internet and Direct TVThis is not what we orderedOnce again today I sat at the house and waited for hours only to be told that they had sent a fixed internet installerI called ATT again yesterday to ensure that the proper technician was coming today t set up a phone line and DSLI was told the appointment read DSL and phone line installationI am so frustrated spinning my wheels with ATTWhy can't they do

Signed up for a $65/mo bundle of internet and Direct TV in July It is now October and I have paid hundreds of dollars more than the advertised price due to their inability (or unwillingness) to combine bills I have requested combined billing on all of my 20+ phone calls and it never happens They say to wait several billing cycles but my request goes unanswered This seems fraudulent but I am not sure how to resolve it They tell me the early termination fees are over $Will contact Revdex.com but not sure it will help

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I purchased AT&T high speed DSL because it is the only available service where I liveI am billed for a landline and for DSL $This month I was charged $(extra $30) for going over a limitWhen signing up they did not disclose there is a limit or that there are charges for going over itI called to talk to customer service and was told that they do not disclose that there is a limit or that you will be charged for exceeding that limitI believe charging for things that are not disclosed to the customer is unethical and illegalThere remedy for this was to sell me bundled TV service or to have me switch cell phone providers so they could give me "unlimited" DSL, and for me to track my usage through a third party (because they do not show you your usage)
Product_Or_Service: DSL

Was not told about a moving charge.AT&T screwed up my moving orderDay of installation, power cord for lap top took a walk with AT&T tech
In Nov of I put in an order to move servicesOn Dec 2, I had to call AT&T because I had no internet serviceAT&T shut off my internetI spent hours on the phone trying to get service restoredThey ended up creating a NEW account for meWas told I would have service shortly,call endedI had to call back and spent another hours on the phone trying to get connected, was finally connectedCalled back a few days later to confirm my move order and was told that the day I was set to have it hooked up was a day they did not do service calls, so I set up Dec 16th as installation day.The tech called and asked me it I was upper or lower and I told him I was a single family, AT&T sent him to my old place and then the tech told me that he COULD NOT install internet because of the address being wrongCalled AT&T AGAIN and was informed that

The company of AT&T U-Verse has sent me to credit and collections due to charges they never mentioned when I cancelled my account with themI tried talking to them but they were no helpThey are charging me for stuff that I was never notified of

I have an ongoing complaint with ATT They've billed me for an incorrect amount I've spoke to about different people (in-store and over the phone) and no one can resolve my issued They've admitted that it's their fault but have yet to correct the situation

Poor service and customer support
Have two ATT account and don't receive any coverage within my house (hence disconnected one of the accountsWent to ATT store nearby and was told they know about coverage issue in the San Jose area (mainly brandon/rivermark apartments) and pointed me to corporate office saying that they would provide free signal boosters
Went to their corporate office and was told that I will have to cough up $for the boosterReally!!! First I haven't received service for which I have paid for past years and now you want additional money for a service that I am already paying for
That shows the apathy from their end towards their customersThey didn't even come up with a discount option for their customer (even that I have no idea why customer should pay for)The best feeling I had post the experience was getting my current number also disconnected (was going for another which they can forget about)
Corporate office visited/wasted time visiting:-
Ranch Dr
Milpitas, CA

I I am living in a hurricane Harvey affected area and I contacted the company after the hurricane to make payment arrangements on my accountI made payments and after doing so the next bill came outThey charge Me months worth of *** in oneThey told me this happened because there were four days in the month of July where I was without service and they did not charge meSo they skipped a bill and decided to charge me two months in oneThis is detrimental because due to the storm I was not able to work and it isn't my fault they chose to charge me for months in oneI just went through this same situation with them a few months back and they had to admit this was their faultI have tried to contact the company and got nowhereI have been a customer for too long for this to be happeningI need help

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 11st point of contact (Late June) : Contacted AT&T to transfer internet services to new addressTold there was no service at new address and a technician had to install the internet connection; and that the previous owner of the unit still had service active thereWas told that installation of my service would happen between July 5-
2nd point of contact (July 2/3) : contacted AT&T after moving into the new address to confirm that AT&T services were installed there previously being that the logo was on the internet jack in the wallWas told that the previous owner still has active service there and was told they were contacted and the account was suspendedThe representative told me that my service *** be transferred and that she would call me back in minutes, the call was never returne

I have been with AT&T for years since they were called CingularMy long last relationship has came to a horrible endThis company has turned into a complete scam, I starting with my bill charging me $for GB of data which is more than most UNLIMITED plans with almost all other companies, thats just where it starts, my bill after about a cycle or two will fluctuate with the SAME PLAN NOTHING changed and just creep up and every month will be slightly more money, I call customer service EVERY month to fight for my bill correction for them to turn around and tell me the "Taxes go up every month", thenthe last straw I got my bill for $same PLAN they tell me I had to pay a "Service Fee" and "Ambulance Fee" WHO USED AN AMBULANCE????? COMPLETE SCAM all the way aroundThey never stand by their word not to mention I got charged a $fee for "requesting a paper bill" I NEVER requested any paper bill thats why I signed up for PAPERLESSSS!

ATT&T Uverse Can't Fix my Sporadic Internet and TV Connection and won't release my contractThey have attempted 6+ times to fix the line connection and it will work for about a week and then go down again hard (both TV and internet will be out)This is a joke for paying for services NOT renderedDon't get U-verse They have incompetent engineers that can't fix a simple line issue I want out of the contract!! Can anyone recommend a lawyer?

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We cancelled our ATT account years ago due to very poor service and added fees to our billsWe contacted ATT numerous times to complain about the poor service and the extra fees on our billsNow we are being harassed by a collection service for fee that we do not owe, IC System has been harassing us by phone and mail for payment that we do not oweStop harassing us for this money that we are not going to pay for bad service
Product_Or_Service: cell phone plan
Account_Number: XXXXXXXXX

I have AT&T wireless phone service I ordered an new phone and had trouble activating it I called customer service and had the problem fixed During the phone call I was offered internet service for $a month for years I agreed and ordered service When the first bill came I was being charged $a month for year I called customer service and talked to multiple people to get this fix I thought it was taken care of but when the next bill came it was still $a month for year I called customer service again and was offer no solution other than "Sorry you were misquoted on price" I told the representative that if I didn't get the deal I was offered I would have to cancel The representative basically said you are SOL I canceled the service and was charged a $early termination fee
Be careful, protect yourself before dealing with these people

I usually do not submit feedback on companies, but this is ridiculousI called in to upgrade my service with them about a month and a half agoThey gave me rates that I agreed toThe bill came in and it was nothing as they quotedI called them to see what happened and the person said that they see in the notes that I was quoted a lower price, but since that is not offered, all they can do is give me a dollar discount per month off of the retail rateWHAT? They said because the manager did not submit it on time, I can no longer get that offerThen they said they would open a ticket, review and call me backI waited the business days and ended up having to call themThey said the same thing, they see on the notes where I am not getting what I paid for, and they would look into it and call me backNo call back! I called them again and asked to speak to a managerI spoke to a lady that said that she would fix it, but need to get a specialist involvedShe put me on hold, then hung up on meI called back and asked them to check the notes as I was working with a manager and didnt want to start overI asked to be transferred to her again, but they said that she was gone for the dayThis was right after she hung upSo I called back days later hoping that she would have a specialist fix my bill and nothingI asked for a manager right away and a guy named Miguel came on the line after minutesHe said he needed to call me from his desk and if it would be okay to call me back in two minutesHe even confirmed the number to call me backI agreed to it and of course, no call backMy bill is still not what we agreed toThey keep using an excuse that they do not know who the person was that I spoke with as they have call centers all around the worldDo yourself a favor and stay away from AT&TI will be canceling everything related to themThis company simply does not care

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I contacted AT&T 1/24/to setup a contract to lower our monthly bill to around $a month I expressed to the customer service rep that we need Internet and would like the lowest phone She pushed me to sign up with directtv stating that our monthly bill will be $a month with all three services I expressed to her that we do not need tv services and to lower our phone or internet She told me that there is no way to do this unless I sign up for directtv which would only be $a month and the next year would be $a month I signed to find that my bill was $a month and AT&t could not cancel my directtv due to contract I expressed that I was mislead into signing up for directtv and I did not want it The only reason I signed up was for discounts which was not given to us I