AT&T

Disappointed how they chose how to work with loyal customer for yearsI called them in June to reduce bill because I lost my jobI could pay but not that muchBill went up dollars and my service has gone down several times and internet slow only to go up months laterTried to work with them but they were rude so I cancelledNow they claim I was in a contract with my internet not directFunny they bundled months ago ? I got email saying I have a credit dollars and now email I owe them So sad the lack of customer service these daysTired of itDone with At & T I guess their lost, they didn't want my moneyBe careful working with them they lie and you get screwed

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On December 10, I had a major fire at my home$192,000+ damage to home and total loss of contentsThis property was located at *** *** *** *** *** XXXXXShortly there after, I was admitted to the hospital for major heart proceduresI was able to lease a home at *** *** *** *** ** XXXXX I contacted *** to have my services relocated to the new address I was informed that it would be necessary to apply for a new account that I feel was not necessary, however the services were installed at *** *** *** *** ** XXXXX shortly before ChristmasThe AT&T equipment was destroyed in the fire and I inquired as to cost and should I attempt to file a claim with my Insurance I was told no
On Feb11, I reca statement for account requestin

Was solicited at my house.Signed up for direct TV, cell phone(att), Att u verse (Internet), and TabletservicesAtt U verse (internet) (A) Slow intermittent internet (B) had to fight for my 100$ credit after the called me a liar(C) Canceled service with confirmation #, (D) quoted me fixed price went up month after,(E) Charged me late fee after I canceled (F) Still billing meDirect TV, (A) on demand didnt work from the start, said they would fix(B) went through there trouble shooting requirement, call center help, tech came out, traded in box, still didnt work(C) Volume spiked every sec (D) Fixed price went upCell phone (ATT) (A) didnt get my credit for trading in my s(B) went to att fixed it after 3rd timeTablet (ATT) (A) did not sync with my cell phone so it could be activated on my cell phone line as a back up phone (B) Charging me for month and they still cant fix itquoted me 20$ month, charged me a monthhave been on phone over

HATE AT&T, THEIR CUSTOMER SERVICE IS THE WORST I HAVE EVER DEALT WITHOver phone calls, online chats and 20+ people I've talked to(they transferred me 4+ time each communication)All that time talking with me and I am still EXTREMELY DISAPPOINTEDDo not ever use AT&TI will never againHave a separate phone plan I don't even pay for and am going to now transfer to a different carrier as I hate AT&T so muchStill $in the negative

I called AT&T on 11/16/at 4pm to cancel the home internet Then, the following morning at 8am, I called AT&T back and said I decided not to cancel the service, and to leave it as it was I would keep the bundle as I have had for two years
The lady on the phone said "no problem, you will have service re-stored by the end of the day" It's now been one week, and I have mad phone calls to AT&T and still no internet Now when I call they say there is an issue outside preventing them from turning on my service! I never even un-plugged my modem! I didn't do anything inside or outside
Yet, they will not turn it back on, even though when I called prior AT&T reps said it would be on within half hour
I now expect a full credit for not only the fact I have no internet, but the fact I have had to call times now and each person gives me a different story.........UNREAL!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I chatted with a representative online this week about switching my service to my new residence that I am moving to on July, 29thShe said that she set everything up for my service to be moved to my new place on that date and for my service to be cancelled at my old residence on 7/as wellOn Thursday I noticed that the service in my home was not working and I did the troubleshooting steps to fix itAT&T online troubleshooting could not fix it so it was said that I had to get a tech outThe tech came today 7/and said that service was turned off in my home due to the moveI tried contact customer service by phone but they were closedI chatted with two reps online who could not help me due to my account status being handled by customer serviceThis means I have been without internet and

Two main reasons that have lead to me having little respect for AT&T as an internet provider:
Unfortunately, the only internet provider that I can subscribe to is AT&TThis is not because others will not provide service but because they have unfairly signed a contract with the apartments in which I liveThis is not disclosed up frontThis has effectively created an environment without competitionWhile this is apparently legal, it is a terrible situation for consumers and in my opinion should have legislation placed against the practice
There is a complete lack of transparency in the bills and billing processesRecently our contract was up and we signed up for another yearWhen the installer came to replace our modem we became aware that the service that we signed up for had changed to a "faster" service but the price was the sameWhen the bill came we were charged more than twice the amount that we had agreed toAssuming this was an error of double charging we contacted customer service and asked for this to be cleared upThe individual that we talked to let us know that something wasn't right with our bill and we were overcharged but even he was unable to see how we were overchargedHe would have to send a request for the bill to be fixedWhen we received the new bill our service had changed yet again this time we were being charged more than the original errorCalling again costumer service stated that we changed the plan to a more expensive plan (Why would we change plan to a more expensive plan if we were already complaining about the price we were charged)Customer service stated that they were unable to help us and directed us to go into a physical storeAt the store they called on a phone and let us talk on the phone to a department that had the authority to make changes to billingAt this point I have not received a new bill but am hopeful that the bill will be correct

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I currently subscribe to Direct TV and internet I called AT&T on 9/29/because a $internet promotion was expiring at the end of October I inquired about any other promotions to replace the one expiring and was told I could receive a $Direct TV discount if I agreed to a year contract on the Direct TV I was already under a year contract which had almost a year left on it, so I agreed to the $promotion with a year contract However, the promotion has not been applied to my account This has happened numerous times in the past and I am tired of having to spend time on hold and calling multiple times to get the promotion applied so I am posting this complaint instead in hopes that it will get a prompt response I spoke with ***, *** ID *** and the confirmation number

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1every month my bill goes up more than dollarsI have to call all the time to adjust my bill back to the price it is supposed to beit is supposed to be a month, then it went to now it's 209! they keep saying I have stations I do not have and add the price, then I have to call and correct themI am tired of itI want my service shut off at this account address please
Product_Or_Service: AT&T/Direct TV
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXXXXX Account: XXXXXXXXXXXXX Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had requested all services cancelled (phone+DSL) - and these services were cancelled per order # (DXXXXXX) which was effective 7/13/ I paid my final bill, but, to my confusion received a bill which charged me for internet services for the period of 8/13/to 9/12/ Of course, I was confused, so therefore called customer service, multiple times, asking how I could be charged for these services if I had cancelled The call conversation summary is as follows:
Call 1: I call with initial question Customer support agent advises me not to pay the bill, as a credit will clear that charge out Reason is that DSL is charged in advance
Call 2: A month later I still see no credit, I am worried this will be sent to collections Customer support agent says the same thing, that th

I called in last week and talked to "***" about my Direct TV + U-verse bundle that I have*** told me that I had a $refund that was sitting from my old Direct TV account before it was bundledShe told me to call*** and request a refundI called the number three times on Friday and Saturday 8/and 8/25/2018, and "***" answered each timeShe told me that the refund could not be sent because she could not "find the account number" and "this was not something she could do"After minutes of back and forth on the last call, she told me nobody else could help me
Product_Or_Service: Samsung /S8/
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Dear Sir/Madame;
I am seeking assistance in getting the necessary repairs and compensation for Television, telephone and internet repairs that I pay for but have not received On 10/all of my Uverse services failed I made contact with Uverse Tech support to make the repairs A technician came to my home on Saturday,10/15, to make the repairs, but was unable to so I was told by the technician that the problem was on the outside lineI contacted Uverse and was told that I could not schedule an appointment until after 8pm to have another technician to come to my home I called back to schedule the appointment and was told that it was not necessary to reschedule another appointment and the technician did not need access to my home On 10/at am as I am getting ready for Church the

Unverse internet from AT&T went out evening of June 26, Called 6/they said modem was not working and would send new oneFinally got new one June 30thIt would not connect to internet eitherCalledTech support said something was wrong with the line and they needed to send techThey gave me appt for today, July 3rd at noon until No one called or showed upI called and att called at 4:and said they would be there in minutesNo one cameI called againFinally att said they could reschedule on July13thNo service for days at leastAwful service in my opinion

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I am extremely upset with first how I was treated by a representative out if Chicago named *** which I spoke to today, 5/18/She was rude, spoke down to me and was a complete smart allikSecondly I am upset because my pricing changed when I was told it would be the same going into the second yearI want what I was promised if not I want to speak to someone in the executive office
This is for my UVerse DSL service

I HAVE CALLED AT&T SEVEN TIMES TO TRY TO DISCONNECT MY SERVICE AND EVERY TIME I AM EITHER DROPPED OR THERE IS A PROBLEM WITH THE SYSTEM AND THEY CANT DISCONNECT MY SERVICE FOR ONE REASON OR ANOTHER WHAT A JOKEI BET THEY KEEP BILLING ME FOR THE SERVICE AFTER THE DATE I WANTED IT DISCONNECTED THOUGH AT THIS RATE I MAY NEVER GET DISCONNECTED WITH SERVICE LIKE THIS IT IS A DISCRACE TO USE THE AT&T NAME

On 5/30/17, I entered a written agreement with ATT-UverseThe agreement was for cable, internet, and phone services for per monthIncluded in the offer was premium channels as well for days without any chargeI also had to pay for activation of the services The agreement was to take affect days after the installation date which was 5/30/On 6/1/17, I contacted ATT because I noticed that I only had access to premium station which was showtimeThe sales rep told me she was not going to honor the agreement that I hadI was still willing to give the service a try, although they did not honor the months of premium at no chargeFinally after having to contact AT&T times within the day time frame for interrupted service, (which resulted in a technician coming back to my home to replace the equipment)I cancelled the serviceI contacted them on 6/21/about some discrepancies in the bill they sent to meThe representative informed me that I should l

I'm reviewing the AT&T Store Palo Alto located at El Camino Real Palo Alto CA Pertaining to two associates: Andre R*** and Jose (Manager) and a technician: Todd
Andre: Greeted me with positive vibes at first but then after the contract was finalized became unreliableCalled him regarding a technician (Todd) who supposed to show up within the time frame they provided but to no availI waited and did not go to work to accomodate the installation yet in short they wasted my time and did not show upAt first on the day of the installation within the time frame of the service, I called Andre repeatedly and did not answerThat prompted me to call the local store directly and finally able to talk to himHe apologized and he promised to call me back but did notI called him again numerous times but he did not answer his callCalled the store again and Valerie who answered the call said Andre was on breakIsn't he supposed to help me out?
Jose: I don't know his last name but on his ID showed he is a managerDuring the formulation of the contract together with Andre, I asked him if there is anything special he can do to lower the proposed contract costHe said HE WILL MAKE AN EXEMPTION that is if I add a wireless unlimited account then he will add HBO to my uverse accountSounds good but I found out that this exemption of his is not an exemption but rather a promo that is available onlineHe certainly lied in order to secure a new accountDON'T TRUST THIS ONE
Todd: The technician who supposed to show upHe called and left a message saying he will be arriving in minsI waited and he did not show upAfter attempts of calling his number (still within the time frame of scheduled installation) he answered and said he was in my place but nobody was homeI said that is ridiculous, and that I've waiting for himHe said he is on his way now to the next scheduled serviceI asked him if he used the doorbell and he replied that he did not but rather he knocked at the doorWHAT??? The truth is most likely HE WAS NEVER in the premises

I contacted ATT UVerse for service in my new home on May 20thI spoke with a man named (***) whom I later found out lied about his name and ID numberI was told that the U-package would be $a month plus taxMultiple times I asked if this was including everything and was repeatedly told "yes" and that he would waive installation,equipment fees,etc "***" also told me that I HAD to sign a year contract immediately in order to lock in this priceHe stated that this price was only good for the first time calling programOn May 21st I received an email stating that my monthly charges would be $I immediately called ATT as this was not the price I was told and agreed onI would have NEVER agreed to this priceDue to it being a weekend, the person I spoke with told me to call back during the week and that he could not help meI called back first thing Monday, was switched around multiple times and finally spoke with someone named TerryTerry informed

I was charged wrongly for the engineer visit on 04/I never requested for the sameMy internet was not working and tech support rep scheduled it The tech support representative, who scheduled it said that there will not be any charge as there seems to be an issue with the modemWe were asked to reset the modem multiple times, however that didn't fix the problemThe engineer who came never did anythingHe said that no company can guarantee WIFI connectivity and was insisted on selling us WIFI extenderHe was rude and sounded and didn't even wanted to touch the modemHe left in mins stating that he can't do anythingAfter he left, we called AT&T customer service representative and explained her the situationShe confirmed us that there would not be any charge for the engineer visit and she would write a note in the accountHowever we were still charged and upon calling the customer service rep, we were told that this charge is valid and nobody could tell over the phone

Called ATT DSL internet phone number to disconnect internetATT disconnected all services without my permission
Called Monday 10/30/to cancel my internet service onlyThe ATT rep even went so far as to ask me if I wanted to keep my landline and I said yes as we have life alert tied to my landlineWell low and behold, ATT still disconnected my landline todayI am very upset my wife has life alert tied into my landline! this is totally unacceptable and is downright illegal that they could have done this without my permissionI want my landline turned back on with new service pricing, and without a reconnect feeI would like ATT to hold that employee accountable who disconnected my service without verbal permissionIf I need to have a third service to keep my bundle pricing with dish network then I would add ATT mobile only if I do have to pay for a connect fee or phone
Thanks