AT&T

Service Type: Residential ServiceAccount: XXXXXXXAccount: XXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Since I've a customer and at&t and direct tv customer I've been locked in a year contract and promotional plan at around dollars a monthSince June my bills have much higherI've called numerous times and been told I've been charged for premium channels without my approvalCome fo find out I've been lied to and my promotional plan was only good for year when I was told They took care of that but now I'm being charged extra dollars a month and nobody can tell me whyI want my bill taken care of and an additonal dollar credits for all the problems I've had to deal with

When I started a service with AT&T wireless a few years ago, I was billed for prepayment AT&T did not try to make it clear that no portion of that prepayment would be returned when I terminate their service even if I terminate the service only a few days into the billing cycle In fact, I ended my service on 11/3/17, but AT&T sent me only cents after several months! That's an insult after I had called AT&T more than times after 11/3/asking about refund over $I expected In each of those calls, AT&T told me that I would get a refund for the rest of the unused November AT&T tries to make it unclear about their prepayment refund policy and then, when asked, they intentionally gives misinformation and drags out the conversation until customer gets tired of the whole thing I called several times with about a month apart between calls, and all I've been told was that I would get a refund the next month It took them several months and sent me only cents! That's a slap on the face This is not an honest way of doing business, AT&T AT&T failed on multiple aspects:
- didn't make it obvious to customer in the beginning of service that prepayment is not refundable
- didn't inform customer during customer service call that prepayment is not refundable
- lied to customer throughout multiple calls to customer service that prorated prepayment refund would come, which never happened
I would never consider using AT&T again because of this I wouldn't recommend to friends, either I have records of online chats with AT&T that I will show to my friends and others

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1At&t/Directv promised me $gift cards for bundling my serviceI have contacted At&t several times since having my service installed roughly September of with no resolution
Product_Or_Service: Bundled service

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I started with AT&T in June I have had nothing but problems with my services as well as my billI can't even watch a movie without losing signal.I have to call every month because every month my bill is differentThe customer service rep has taken it upon themselves to make changes to my account without my authorizationThey are rudeWhen I asked to speak to a supervisor I was put on hold for over an hour, needless to say no one ever came back on the lineThe next time I asked to speak to a supervisor I was rudely put back to they're automated system.This has to be the worst cable company everThey go out of their way to scam customers and that is not rightI wonder how many more customers they are doing this to
I feel if I have a month contract with them (which was the worst th

you were a no-show to fix my chronically problemed Uverse
you did not show and did not call for appointment

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1When trying to cancel service today 7/12/I was informed I was put into contract on Feb and will be charged a fee of $for a early termination feeWe have has this type of issue in the past where we were slammed into contract and contacted the Revdex.com at that time we decided to keep it as it was to much of a hassle to terminate service.Every time we contact Att uverse we are afraid of being put in contract without being told by offering us better deals and then putting us into contract.It is unfair to continue to have to stay with a company that forces you to stay with them and when you complain and say I didn't authorize a contract they day that we did and we received a letter.Again ,when we get something it says about new plan etc but not contract.We are tired of keeping with a company

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I moved to a new home from a home I rented in NovemberAt that point, I had my direct tv ( new partner to AT&T ) services transferred and then decided to get AT&T internetTwo to three weeks before I moved, I set an appointment date and time for the internet to be installed and the direct tv to be transferredThey needed to be set up on the same day so I didn't miss more than one full day of workThree days before the install, I received a call asking if it would be okay to move my service/ install date and timeI told them absolutely not, I need to keep it on the same date to not miss more work and I wanted to have the internet set up by the time the direct tv installer came out to make sure everything ran smoothlyWithout my approval or knowledge, they switched the install date and time mak

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : I called a TNT to look into having my phone bill reduced, because I have an old phone lineMy basic phone service is $a monthWhen I called AT&T customer service I was transferred many times through the automated voice computer directorWhen I got a person to help me to try to reduce my bill I was told just that she could get me a telephone service called U-verse voice through my regular cable TVBut when I got the bill they had added on Internet service plus unlimited calling to my existing billSo my cable bill was already $but with the added cost now it was a or $I wanted to save money but they added more services the cost me more money when I explicitly said I wanted to save money on my phoneI did contact a TNT and it took a while to get through to the right depart

Att was contacted multiple times to correct a billing issue I was told a plan for $per month they continuously charged me $per month
On today May 23, 2016, someone from a collection company contacted me concerning an At&t account I have over ten emails dealing with a customer service representative who expressed he corrected my billing issue
At&t committed fraud I do not know why this department was calling because this problem should have been resolved since December 2015, instead their system continuously billed me $monthly I was promised a $plan for twelve months it never appeared I have documentation showing constant communication with representatives promising me a $credit and then a monthly bill of $The bill increased instead of clearing to At&t illegally placed me into collection I want At&t held responsible for this confusion and dishonest practice The representative told me the account was clear now it isn't

I have been a customer since I have experienced bundled billing, unbundled billing, unlimited plans, etc I do not have access to fiber optics at my residence so am using my mobile hotspot for WiFi I've also been a DirecTV customer for that number of years
My husband is a first responder Last year, during SONOMA Counties wildfires, we experienced the effects an emergency can have on these plans This year, we were sold on the FirstNet plan, for which the salesman assured us even though my husband had to split his account separate, that I would still get a discount on my plan That didn't happen Rather, they left me on a multiphone plan even though they removed a device from my dual line plan I was charged for multiple lines on my mobility AND FirstNet, AND DirecTV Three unlinked bills with little discount Now, (after being on the phone multiple days for MULTIPLE hours, transfer after transfer back and forth between all of the departments they have) and I sti

I recently bundled Direct Tv with AT&T uverse I've never had an issue before this bundling I check frequently to see when my bill is due and always pay on time the full amount I have a credit score of you don't get that from paying late and partial payment I looked at my AT&T bill at the beginning of June and mid June it said no payment due I got paid on June 22nd looked at the bill again suddenly I owe with past due I have called their "customer service" number only to be directed back to the start of the queue hung up on and tried chatting on their website only to be told to call the customer service number XXX-XXX-XXXX with no help at all I've asked to speak to a manager I get hung up on I made a payment on May 7th that wasn't credited to my account and made a payment June 30th that was "returned" and I have no idea whyI cancelled my service with them due to this issue Their website does not accurately reflect what you really oweIt

I called in due to movingI was advised to bundle my devices in order to receive a $visa gift card once I called back in and service was active DaysHowever months later still no email or explanation of what happened every time I call in to direct tv and attThe run around is real leaving me with no answers at all
Account_Number:***

AT&T has to be the worst cellular/internet provider I've used to dateI moved to Denver in July and made the mistake of signing up for internet service through AT&TThe representative told me a much lower price for service than what ended up being added to my billHe also did not disclose that after you use a certain amount of data that AT&T slows down your internet to a crawlactually that's generousIt took multiple phone calls to have the price lowered to be close to what I was toldMonths later after abysmal service from day and numerous calls and hours wasted trying to resolve the issue, I decided to cancel my service that has barely worked from the time I signed onOf course I'm locked in to a two year contract and am now forced to pay $just to get out of the contractThe contracts have to be the only way they can keep a customer
I've spent numerous hours on the phone with their rude representatives some of which you can barely understandHonestlywhat a terrible companyI will never give AT&T my business again and I will highly advise every business and individual I know and work with to steer clear

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I desire to cancel my AT&T home phone service
Nov 28,
Number Darn confirming XXX-XXX-XXXX porting complete and instructed me to cancel AT&T service
Nov 30,
Called *** (AT&T) and canceled service Assured XXX-XXX-XXXX is no longer an AT&T phone numberTalked to AT&T billing and was assured service and billing are canceled Assured account balance is $
Dec 20,
Call *** (***) to discuss why I was still being billed for XXX-XXX-XXXX Was told billing cycle is November - December 13, Since number was ported November 28th, half this bill will be refunded Refund never arrived
Jan 17,
*** to AT&T account and find bill for XXX-XXX-XXXX for the amount of $covering 12/14/to 01/13/

I canceled my AT&T wireless account on December,18,I had not been billed yet and I made sure that my autopay would be canceled at that time and I was assured it would beThe very next day I was billed for 52$I contacted AT&T and was told I would be refunded my 52$ but they could not put it back on my debit card that I had to be sent a check and it would come around the 1st week in JanuaryI had not received it so called AT&T again today I was told I would only receive 19.07$I asked how when I had canceled before a payment was dueI was told my service was from the 28th to the 28th and that I had usage BEFORE payment so that meant I owed from the 28th of November to the 18th of December and I was being refunded for daysI told them this was not right that you pay firstI went to the website that explains the first bill you receive and this is what is says Your first High Speed Internet bill charges
Learn about some of the common charges listed on your fir

I have never had this much problems with AT&T I dont know whats going on.I have contacted AT&T over times now to no avail on there end nothing has been changed.I have been an AT&T customer for years and here recently I decided I wanted to upgrade my cell phone planI went with the unlimited plan while I was on the phone with a sales lady she told me that she noticed I was on an old uverse internet plan and that I could upgrade to a better internet plan and pay bucks which was way better then what I was paying then so I decided to upgrade my internetIt wasnt untill the installer showed up at my house that I found out just how bad I was screwed over by AT&ts sales lady instead of doing it as an upgrade she decided it was ok to get a commission for herself by lying to me and fraudulently run my credit and set it up as a whole new account so when the installer showed up he showed me that instead of one account I now had internet accounts at my address.when I called AT&T about

Company offered a year contact at a specified price Bill is always more than agreed upon price
On May 25th, I called to cancel my AT&T service because I had an appointment with another cable and internet provider to install service at my home On this date, I was promised a bill of $for months if I agreed to stay (customer rep: ***) I have yet to receive a bill for $ Upon calling multiple times, I have been told that they cannot provide the promised $ They can see that the rep made this agreement with me but are now unwilling to give the bill at that rate They have adjusted my last month's bill to $after calling times and spending over hours on the phone with different reps I just wanted the $that was promised

Took off work times for install of fixed wireless internet and no one showedNow can get through to a person who can schedule an install date
Account_Number: ***

I have an iphonethat was paid in full with cash in I had serivce with AT&T for years and have just recently gone on their pre-paid no contract plan their service is horrible, its more like "no service" as shown on my phone dailyI tried to get verizon pre-paid and at&t has locked my phone for months! this company is deceptive and I dont know how they can lock an unlocked phone? they are frauds in stating they have no-contract pre-paid cards

Recently upgraded to 45mbs Internet speed Actual speeds encountered range from 14kbs up to 50mbs with hardwired devicesYES, 14kbs(hours to download xbox gameShould have taken no more than hours if you do the math using minimum 24mbs performance number) At&t states minimum download speed should be no less than 24mbs with 45mbs service planMy speeds very between 14mbs and 45mbsWorks one minute then drops to 14mbs speeds minutes laterTech support is incompetent and dishonest as to what they are really doing to help youOne tech reverses configuration changes previous tech made saying their changes were incorrect, was told they would escalate to their network group due to intermittent issuesWas told not to change default password so their network group could access my equipment, & to call back in weeks if I still had the problemI called back one week later and learned support ticket was actually closed same day I called Even had tech disable my high speed wifiIncompetent and dishonest tech support