AT&T

I have received the worst customer service at this location in addition to my the debacle that originated at this location and have yet to rectify! I was told it would be handled the last time I visited by the manager and his associateI have not heard from either and now my service has been suspended due to their error!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On May 5,I signed a month price lock contract with ATT'Directv which included Internet, Digital land Line and Directv satellite Tv in a combined bill in the amount of totalAfter only a year all three branches started charging me out of contract rates but after much complaining to ATT/Directv billing failed to get them to admit they were in breach of contract I contacted the Agent who sold me the package who worked for a company called Smart Circle and one of their higher ups was able to confirm that it was indeed a month deal and I was given credit for what was incorrectly billed and further billings were correct...UNTIL the last month of the deal where again the Directv part of my bill only (Internet and phone were coreect) charged out of contract to the tune of an additional

I switched to DirecTV and AT&T Internet on OCT
what a disappointing Experience they Lied about the Reward card, never send itthey lied about refunding my Credit Unlocking refund (had to unlock my credit twice) and every time they promised to refund the charge but never didevery time I called to ask about that, they would say, I will put the request for you and fill the form for younever gave the correct number to call until they made sure days passed and nothing can be donehow can a company like AT&T do this and get away with it? shameful
what a bad example to be running a Companydeceptions and lies

Since I had been a loyal AT&T customerI never had a problem with their customer serviceFor years, their Terms of Service (TOS) indicated that a late payment would not be considered late if the payment was received within 6-days after the due date, so a grace periodThis grace period helped me out a few times when I had to juggle family emergencies and other eventsFast forward to just last week and I'm reviewing my AT&T wireless bill and notice a late charge of $on thereLooking closer I notice a late charge on my bills for the previous three monthsHowever, I had paid all of the bills within the stated grace periodOr so I had thought
I picked up the phone and called customer service to get an explanation for the late chargesThe lady hat I talked to informed me that if it's paid after the due date then a late fee can be assessedI asked her to clarify because their TOS states that there is a grace periodShe then informed that there was a grace period but, At&T had changed their TOS in to remove the grace periodI asked her if there was a notification sent out to customers regarding this TOS change and she said noSo, I asked her if I could get the late charges removed as I was only aware of the TOS with the grace period languageShe said that she couldn't do that as it was against policyI told her that I was not satisfied with that answer and would immediately be leaving AT&T as a customerShe then said I understand sir and terminated the callAfter sitting in disbelief that AT&T was willing to lose me as a customer for $in late fees, I called customer service again to see what the early termination fee would beThe gentleman on the other end informed me of the ETF amount and then offered to waive the late fees if I stayed as a customerSomething that the lady that I spoke with earlier would not do
Needless to say, I am no longer an AT&T customer as that first customer service call and the lack of willingness to work with me led me to believe that I was not "a valued customer"

Just to let you know If you hear about a guy named Justin D***, he promises world and delivers nothing We've been without service for weeks and his pitch is I am your go to guy Smooth, articulate and 100% unreliable Avoid t all costs IMHO

I experienced a bait and switch with themThey promised me a $rewards card through *** I never received it, it expiredI called and they said they had the wrong email address on my account They stated at that time they were going to send it againOnce again it did not come in the mail I called and have spent at least hours on the phone and mostly on hold only to be told it expired and they could give me a $credit on my account Since I was told I would get to spend anywhere this is NOT what I wantIt is not my fault they failed to do their job properly and transfer my email address and now I am supposed to pay for it I had planned to use the $to buy my grandson a kayak to fish with I cant take my bill to *** and say here is my bill take it off my credit on this account They have refused to try to make this right other than this credit to my account This is very clear, to me, a bait and switchI know bait and switch schemes are illegal and they

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Billing increase constantly even after complaintBill increased from $to $to $
to $and now $I have had service with at&t since never ever ordered rated r moviesbilled for it in December when called customer service precedes to tell me I am a liar.Along with speaking to customer service they never tell me that my promotional rate on my phone pr direct tv is endingshould never ever surprise bill loyal customersI call retention to let them know I do not want there service any more I am told they'll give me new rate of a month but can only credit $to my current bill of $I did not order $in rated r movies and I never added on a showtime package to my acctMy tv constantly at night comes on by its self when called in numerous times i

Zero Stars! I started a chat session on December due to our internet not workingHe told me he would send me a modem in daysweeks later and we have yet to receive itHe actually closed my request with no follow up! I chatted again days agoHe stated we would receive the modem by todayIt's still not hereI also asked for a feedback email addressThe one he gave me did not workI just chatted again and was told my modem was sitting at UPSI requested a credit to my account since we have been using our cell data for the past weeks since we have been without WiFiHe ignored my requestAnd told me my modem would be here tomorrowI then spoke to a "supervisor" who again ignored my request for some type or refund and he also told me my modem was at UPSHe too gave me a different incorrect undeliverable email address to file a complaint as well

Not being billed what was contracted and later confirmed by CS rep.Agreement was month internet and tv premium channels, no increase, 24months
I was offered a Thanksgiving special, including high speed internet and direct tv with all premium channels for monthsThey were very specific that this was not the regular 3- month premium channels promoNo, they said this was months of premium channels HBO, Starz, Cinemax and ShowtimeThey were specific that my bill would NOT increase at any pointThat it was a guaranteed bundled package at $a month (breakdown $ direct tv and & $internet)With receivers (genie and mini genies) They threw in a $gift cardContract was discussed with their rep *** ***, dealer code*** or *** or *** her hand writing is not clearCenter ***Well, guess what, the technician came to do the installation as agreed (installation fee of $27.15) It was end of November We told technician we thought

I am so disappointed with AT&T and their business model of "bundling." Prior to this post, I was an ATT cell customer for over years (back when it was Cingular) I wanted unlimited data, but they would only offer me a deal if I bundled it with Direct TV I wanted to see if they could match T-Mobile because they were basically offering the same deal, but without the bundle ATT obviously said no, so I cancelled ATT cell service This began my bad experience with ATT Fast forward to about a month ago and I upgraded my internet to MBPS for $with a $discount on top of that I'm in good business, so I thought So with Direct TV, I decided to cancel their service after years because I wasn't watching too much TVThey tried their best and offered me a ton of incentives, but I decided to cancel anyway Up until then, if I ever decided to go back, I was going to go with Direct TV due to my good experience However that all changed tonight with what ATT did I got a summary for my internet and it now states that my price is at the stand alone price which is now $ I called a rep and also spoke with a retention agent who stated that $is the non-bundled price Why can't ATT be like everyone else and give the people the best deal? Why do they feel like they have to hold their customer's hostage by increasing the price of a service if they are not part of a "bundle?" If ATT doesn't make this right, they will not only lose me as an ATT customer, but I will not recommend you all to anyone In fact, I will try to seek out my friends and family who are with ATT and try to get them to cancel as well Make this right ATT!!! #attsucks #badcustomerexperience #nobundlenopromotions #attcomplaints

Breach of Contract Never got iphonefor free as advertisedSiloed customer service for DTV & mobility consolidated billing

AT&T customer service department, from the moving department, order confirmation department, to new service department is horribleNo one knows what they are doingThey are all rude and incompetent and do not know what Customer Service isI wish DTV never would have done the merger with such an ignorant companyYou receive different emails with different information and pricing then what you confirmed with the "customer service rep"If Time Warner Cable did not have to dig and bury my cable lines I would have switched and stayed with them., I do not want to give them a half of a star but to submit this review you have to at least select one

I recently sold my home and had put my U-verse service on hold until I bought another propertyI still have not found a home that I want to purchase, and at this time I am living with my friendsThe costs assosciated with a vacation hold is approximately $Around June 30th, I received a bill from AT&T for approximately $ I called in last month, and they corrected itStated one of their employees took it off hold for some reason, and that they removed the chargesI only owed the $ This month I received another bill for $I called in about it, and the customer service told me that someone took it off hold, other than me; and that I owe these charges
In additon, they they told me that my account is on hold until next JuneI am dispute about these charges since I do not owe themI have tried to resolve this through customer service, but I will next assistance from outside sourcesFeel free to contact me with any questions
Sincerely yours,
***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had an original internet install date of 3/28/the time frame 12pm-4pmWhen I signed up for service and made installation appt in store I asked for a call prior to arrival and requested the tech be to my house at 3pm due to myself and fiancee at workMarch 28, comes and my fiancee managed to be home the whole appt time frame but a service tech never showed upAround 3:30pm *** *** (my *** and myself started to call customer service to see what was going onThey gave us two completely different reasons as to why the install tech was running lateIn the end that day Amber was on the phone with different people for over an hour, and had to reschedule install date because AT&T overbooked the tech'sIt was set specifically for 3/28/at 3pm due to work schedules and n

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I placed an order with AT&T for direct TV service making sure the scheduled date was on a Saturday because that is the only day I would be available due to my work scheduleOn the date of installment nobody showed up from AT&T and I called them asking whyI was told they changed the date, not notifying me of this, because they didn't work on SaturdaysI canceled the order thenMy son had direct TV installed through AT&T and his was done on a Saturday so I placed a call again to them a few months laterDuring that phone conversation that took place on X-XX-XXXX I placed an order through direct TV for the bundle package with At&t.I made sure the date of installation could be done on a Saturday and they reassured me it couldMy installation was set for 6-4-between 8am and 10amOnce again nob

I signed up for AT&T internet service, no one told me anything about early termination feeThe modem was going on and off making me lose the internet service at times, later, I decided to cancel the service and return the modemAT&T then brought a charge of about $saying early termination charge which was not part of the dealThis is what my complain is aboutThanks
Product_Or_Service: AT&T U-verse service
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On 1/21/16, *** *** called AT&T to dispute long distance charges, and to have these charges removed and change service to not incur any further long distance charges Nothing was resolved *** *** called again 2/15/16, 2/16/16, 2/17/16, 2/29/and 3/1/- at which time we were told the line was disconnected We ultimately paid the bill to get service reconnected, with the caveat that the billing issue would be resolved after the phone line was reconnected Beginning 3/1/through present, *** *** has spent roughly 1/hours on the phone with AT&T to get our service turned back on We do not want to lose this number*** has placed orders during this two week period because AT&T keeps cancelling the orders Today, 3/14/16, the phone line is still not connec

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I started service in August a package of U-Verse and Direct TV for a little over $ From the initial phone call I enrolled in auto pay for both services AT&T DID NOT set me up on auto pay as I asked First month my internet is off its after hours so I go online (which took login attempts and resets and I was unable to enroll in auto pay on my own) and pay then call tomorrow (sept 21st) and straighten things out Of course I get transferred to 3-different people asking why I wasn't enrolled in Auto Pay and they ensured that I would be enrolled and fees waved October 19th comes and yet again my internet is off and I am charged another $restoral fee Its after hours when I realize I go online and pay because I need internet and call tomorrow I spoke with a Juan who was so rude but

Bait and switch on pricingHad xfinity mobile paying $a month before I switched to AT&TI had to switch due to me moving and having horrible service with Xfinity mobileWas told my monthly bill would be $ended up being $

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On December 15th I accidentally made a payment of $1,to AT&TI meant for that payment to go to my credit card company, but I made a mistake in my online billing portal and selected AT&T insteadOn Monday, December 18th, I contacted AT&T to try and get that payment reversed, the individual helping me at that time said that the reversal would be no problem, took some information from me and said I would have my money back in my account that afternoon (December 18th)Needless to say that did not happenI called back again on the 19th with the same request and I was once again told that the request would be no problemThis time I was given the time frame of 2-business days, that process did not work as wellLong story short, I have called them with this request or times over the last th