AT&T

Being billed for a land line phone that was turned on Sept closed on Sept Tried to give me a new number after I had requested to keep old one
1st problem was I was given a universe account and did not want it..only wanted to get my land line # in my name after the passing of my husband..Took several of months to get that taken care thanks to your officeIn the mean time just trying to get the land line only..they wanted to give me a new home phone number...told them at that time I wanted to keep the same number I have had for over years..They said ok and and gave me my old number but only to find out they are charging me for that new land line number that I never even knew the number till I received a bill...Have called several times and they will tell me that they see the line was opened on Sept 12th and closed on Sept 12th but only a manager can fix it and they will call me back with a decision...still no call back and I keep getting this bill in the mail for a lin

At& t may say all the right things and sell you on fancy services Beware!!!! Do not sign up for auto-pay Once they have you, you will pay and pay and paylong after you cancel or moveWe moved and they continued to bill us at our past address as well as our new address Then we moved to where they could not service us....Again, still getting billed $month now months later Called, called, called Every time getting told "sorry" Went to store "cant help you" Everyone gives you another phone number to call Doing Ripoff report next

I recently had an AT&T rep come to my house to sell me internet/TVI basically started out saying I don't want a contract and am waiting for Google Fiber to get to my neighborhoodThe rep then said he could get me Internet & Direct TV for bucks a month and since I have wireless unlimited data I can knock another off that so a month total! Not only that, I'd be getting a $gift card in the mailSo I said ok I'll sign up for months because the rep specifically said I could use my gift card to cancel out most of the 20/month fee if I'm really that unhappy with itFair point, so I sign up
First I get something saying my gift card is $and not $Then I get a bill saying my month (not months) contract is now in place for internet/TV and it's per month and to installWhen I contact AT&T several times, hours on the phone and on chat, I am told that there is nothing "in their notes" that says that was what we agreed upon
I have the contract that I signed at home that says 50/month for Internet + TV, installation fee of dollars, month contractI'm about calls in with this business and i'm still getting the run aroundBest advice for customers looking for internet & tv: wait for Google Fiber

From 8/28/- 10/6/my internet has been down I called AT&T for help and someone hung upThis is on going
I have DirecTV, internet and landline with AT&T I have been in constant contact with AT&T since the Hurricane Harvey Outage Their Artificial Intelligence and method of constant transferring is not effective My most recent call resulted in someone hanging up The representatives that are on the ground are great, but calling AT&T is a nightmare When asked how to get to a higher level and when looking on line their is not a method for customer services complaints It is difficult to believe that a company like AT&T does not have a way to express their concerns, but a PO Box I believe AT&T does this because they do not want to hear from consumers I am in an area where the only well known provider is AT&T so because I use the internet, I feel trapped by their inefficient service In addition, AT&T does not offer their consumers their best rates You have to compl

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My wifi home number by AT&T does not work, due to the wifi service completely droppingI have had this terrible service for less that 24hours and AT&T just doesn't seem to careDue to my previous service with them because of getting hacked from September 11th til I finally cancelled plus my fearful experience with the last technician in which I filed a police report, due to his very disrespectful, speaking of things I couldn't imagine doing as a employeeThey state have someone over the age of to be at the home when the technician arriveI feel you need a police officer plus, a lawyer, and a security guardFor me to state this, by all means I'd love to repeat verbatim, the CEO previously from my prior account was extremely nice, professional, as apologeticIf I could get service as fa

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was told by an AT&T employee via chat support that I could receive phone and upgraded internet service (Internet 45) for $a monthI received a confirmation email showing me the agreed cost along with the service date
The service technician did not show up on that scheduled dayI used a personal day from work since the instructions were that somebody needed to be home, and that personal day was wasted I was told that day that technicians were not able to fit in our service order, and I would be a high priority the next day We did not receive a call the next day either
Since then there were several chats and phone calls attempting to reschedule the service order, which never materialized Eventually I was offered another price (greater cost for less service), and then after that

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I recently set up at&t services mid SeptemberThe installers was late and I over looked thatAfter the set up the internet stop working and it took almost hours for them to fix itI also overlooked that situationMy first bill was $around that much so I called to see why it was so high instead of the $that I agreed toThe representative was so rude and over the topHe said I was being charged all these extra fees that was suppose to be credited to my account but wasn'tI relate this information to the representative and he disregarded all my information that I was providingHe told me I was responsible for these extra fees and was not being very helpful I disconnect the auto pay until the problem was resolved he was rude so Idiscontinued the car and called in to get another repres

I cancelled my services in July
Bill was generated on August 03,2018(information provided by your agent)
I called on August 15, and asked for status on the refund on my accountI was told I should have the check in 3-business daysChat transcript #***
No check till today September 10,So I ended by initiating the chat againI was told I should have it in next 3-business days and that I should receive the call and would be taken care of as he is escalating the matter(Chat reference # ***)I got the call and I was asked to close the chat and any web page related to ATT and he would help me
He told me the check was generated and I should already have the check, becuase I do not they will transfer me to Accounting which will be able to get me some helpHe asked me to hold and I was transferredThe lady at accounting was rude and had no idea why was I calling(no information passed on to this agent) ended up wasting my time

When contracting for bundled phone, cable and services, the in home sales rep for AT&T lied to me and my daughter about terms, discounts, and incentives to sign up When contacted about billing irregularities, AT&T insulted, and hatefully despised my daughter about her claims of fraud, and kept her on the phone for up to eight hours promising help that never materialized, frustrating my daughter to give up on service corrections and adjustments We have since terminated services with AT&T, and have since been humiliated in redeeming materials return
Account_Number***

They are the worstThey lie about everything, I have to call every month and I get nowhere

I bought a prepaid phone a month ago and from the time I bought it its been making me restart if periodically because it couldn't read the sim cardI go to AT&T today recuse it just quit working all together because it cant read the sim cardSales rep gets on the phone with the warranty department and they tell me that a month after I bought this phone that I have to buy a new oneNot only that I have to wait for the mail for the phone to get here! Then send them my old phone to make sure there isn't any damage to the phoneQuestion is why do you call it warranty department when in reality there is no warranty at allThis phone is brand new with not a scratch on it and I have to buy another one because AT&T sales st for phones? No Ill take my business else where and in hope that you get a chance to read this and do the same

WAS SOLD BY AT&T SALES GUY A SERVICE THAT DID NOT MATCH UP TO WHAT WE CURRENTLY HAD WITH COX
I WAS SOLD BY AT&T SERVICE THAT DID NOT MATCH UP TO WHAT WE CURRENTLY HAD WITH COXAS SOON AS WE REALIZED WE CANCELLED WITH AT&T AND TOLD THEM WE WANTED TO GO BACK TO COX WE ASKED THEM TO RELEASE THE NUMBER *** BACK TO COX WHICH THEY SAID THEY WOULDWHEN I CALLED COX TO GET THE SERVICE BACK THEY INFORMED ME THAT AT&T WAS NOT GIVING UP THE NUMBER - IN THE MEANTIME I HAVE NO PHONE LNEI CALLED AT&T NUMEROUS TIMES IF THE PERSON WHO ANSWERS THE LINE CAN NOT HELP THEY BLIND TRANSFER YOU TO A COMPLETELY DIFFERENT DEPT AND THEN THE WHOLE STORY STARTS AGAIN, WE WOULD REITERATE TO AT&T THAT WE WANTED TO DO AND NOBODY THERE WILL HELPCOX IS SUPER HELPFUL BUT TELLS ME THEIR HANDS ARE TIED WHEN AT&T WON'T GIVE BACK MY NUMBER

I am trying to find out why my land line service has not been restored and cannot get any answers
My land line telephone service was suspended due to nonpayment The nonpayment was due not getting a printed bill and not being able to access this account online to pay The only account I can pull up on the AT&T website is for my cell phones I finally was able to get help on 1-9-to pay the account in full Today is 1-12-and my service has still not been restored My complaint it that I cannot find anyone at AT&T to help me with this All I get is the automated recordings that tell me they can understand my problem The recording asks me for my digit account number My account number has digits I answer all the questions and am told there is an automated system that can help me which routes me back to the exact same recording, asking the exact same questions that I have just gone through I was on the phone over an hour last night trying to fix this problem I fi

AT&T said they would fix an issue within 4-24hrs.27hrs later nothing was fixed3hrs later, I was given a fake number by AT&T & still no resolution
On October 18th at 4pm I talked to someone from AT&T to let them know about an outage in our areaI was told someone from AT&T would be out to fix the outage within 4-hours (getting this information from someone at AT&T took hrs and having to explain the situation to multiple people)On October 19th at 6pm the outage still was not fixedI called AT&T to inquire about the outagehours later I was told the soonest I could expect someone to fix the outage was by 8pm on October In the hours that I was on the phone I encountered a variety of unhelpful and rude individualsOne in particular told me she would call me back in minutes with an answer as to when my service would be restored and I still haven't heard from her (hours later)Another employee gave me the number of a service center to call to find this inform

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I realized on 12/13/that I was being billed for a service, NFL Sunday Ticket, that I never ordered They have been billing me for months My mistake was that I trusted them, & did not look at my bill I called them on 12/13/at 6:30p at spoke with a female representative & told her I didn't order this, didn't know I had it, & that I wanted a credit She could check with her IT department & see thatvI have never used it Originally, when I switched from at&t uverse to direct tv, you got nfl sunday ticket free for the first months, after that I told them I didn't want itShe said she would issue me a credit for $ Today, I called to see where the credit was, and their rep Henry says NFL sunday ticket is an automatic renewal service I told him it was not on my account The

Service Type: Residential ServiceAccount: XXX-XXX-XXXX-XXXAccount: XXX-XXX-XXXX-XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I ordered a landline service on 6/24/and made a $depositI was told it would be refunded back to me on my first bill I never heard back from a tech to complete the installation Several things happened during that time that prevented me from following up with this I found a letter from A T & T yesterday, stating because of my credit score there would be restriction on my service request so I guess the order was cancelled
I called A T & T today (7/11/16) asking for the status of my refund I was eventually told, - weeks When the order was done, my deposit was taken immediately I don't not understand why I have to wait - weeks to get my money back I find that totally unacceptable
Product_Or_Service: Home phone line
Order_Number: ***
Account_Num

I was promised an dollar a month billI received one for There were activation fees that I was not informed ofMy employee discount was not applied and I was today that it wouldn't be for a "Few months"The woman I spoke with claimed there was no one in the world who could correct thisI mentioned several times the recorded conversation I had with the man who made all of these promises and no one wanted to listen to it or look into itI was told they would pay cancelation fees for my last phoneI was informed today that I would have to pay the dollars and they would pay me back with a visa, and she didn't know when I would get thatThat's a different departmentAlso made mention of the fact that me and several other people in this town cannot get service, or receive or send text messages to several peopleAlso not their concernThis was my second time calling inFirst time was in regards to the lack of service and I was hung up on, twiceI am being charged an activation fee for a free tablet, plus dollars a monthAll I was ever told was freeI paid dollars to activate the phone and as far as I was told that was itAfter being hung up on again today, I received another call from a manager who after or so minutes also told me how much she cared and how much she couldn't do anything to make it rightAsked for something proving I signed anything agreeing to pay all these fees and was once again hung up onI was speaking to a MARK in chat also, how said he was going to get his managers approval to waive these fees, but then that chat mysteriously shut down before he could do it, again with no noticeI've never been more disappointed with a company, lack of communication and moral integrityI will get out of this contract as soon as possible and will be sure to let every one I can know what to expect if they decide to go with att

What can I say about this disgusting corporation? I called yesterday to switch from TWC the only two horrible options for Internet in my areaI called you guys yesterday for internet service the 1st customer service Representative hung up on meThen I called back then I got another rep who had to validate my credit information and again for some reason we got disconnected after being on hold for about an half hourI called back again this time I was able to finally get through the credit check process and was told I needed to pay a 100$ deposit which I was fine withThen I was told I couldn't use my fiancees card unless she was the account holder on the ATT Internet accountI was very confused the rep was very stand offish with meThen told me I could use the card but his supervisor had to listen to the callI gave him the card information and told me the payment went throughThat was the 1st lie because the email stated it could take hours to process the paymentThat wa

I had digital life installed including thermostatThe thermostat was incompatible to my system according to att techAtt sent hvac who said thermostat kicked out compressor and said itll take a week to fix (without any calls or verification)I was out of air in TExas summer for days and no follow up by attCalled executive complaints and they didnt call bqckLied and said he didEventually, att kept saying that hvac said one thing; all things I hadnt heard from the hvac guyMy hair is holding at 75-still after they "resolved att issue." They broke it but wont fix
ItThere's a lot more to the story
Poor customer service, poor follow up, blamed the customer for their problems, uncertified and untrained people installing digital life, poor record keeping, broken promises, lies, refusal to direct complaints to supervisor, transferred from department to departmentAbsolutely the worst companyI have directv, internet, digital lifeIve had cell phone service and uverse tooIm a customer of yearsIt seems they outsource digital life so it is a backburner service
Im thinking Revdex.com must be paid to write A+ review when 90% of customer reviews of ATT are horrible
I would only use their service if there were no other options in my areaI would let my house be unsecure than use digital life

Service Type: Residential ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My landline telephone service has been out since Saturday, OctThe first tech arrived as scheduled on Sunday, but abandoned the job without notice or explanationAT&T has failed to honor two subsequent scheduled service appointments, both without notice or explanationAT&T customer service representatives also refuse to offer any other remedy
Product_Or_Service: Landline Home Phone Service
Account_Number: XXX-XXX-XXXX