AT&T

When bundling our land line, Cable (Uverse) and cell phones we were promised a $and $gift cardsThis promise occurred in March, We have called on this several times only to be told it was being processed and a sundry of other explanations We were never told to call the Rewards department Today on another attempt to find out about the gift cards, we were advised to call the Reward center who told us they did not have anything under the name *** or *** *** When requesting to talk with a supervisor, she informed us that the day period had expired and we no longer qualified for the refund In our humble opinion, this was a scam and we are less than pleased with the results of our numerous calls only to find out we will not receive the promised gift cards
On another note, an ATT representative came to our door to sell us AT&T cable I informed the gentleman that we already had the cable He asked if he could use my name as a reference and if th

May 21called AT&T about my tv, spoke with a representative she told me it was my cable box and I need another and she will send it out and I told her no don't send it, because I can't hook it up or take it a loose cause Im on oxygen and I have percent lung function so I can't hook it and im leaving town won't be here to expect it so don't send it, the representative sent it any way I was not like I told her I wouldn't be now there charging me for it after I repeatly told her t to send it I spoke with ups and they said they returned it and they got it JuneI gave att the tracking number and they still charger me I spoke with supervisor and let them know I never ask for this box why do I have to pay for it and you have it back and they still have the chargers on me know body listen to me I want the charges off my name

I was double billed without authorization
I am enrolled in auto pay with ATT for home internet service I checked my bank statement after being declined at the grocery store to find out that payments had been debited from my account instead of one After several attempts to contact ATT over the phone, I got ahold of someone who, after several minutes on hold, that my account was double charged because there was a reversal on the May payment by my bank I asked why that would happen and was told that I needed to ask my bank I then asked why I wasn't notified by them that they had not received payment for May, and was told that I needed to contact my bank I then asked to speak to a supervisor and was put on hold for approxminutes until the line just disconnected In attempting to call back, the automated system advised me that the wait times could be up to minutes to speak with someone

On or about July 8, I applied for internet and wireless service with ATTMy wirless tablet promotion was not honored as described by ***
The representative, *** quoted me $activation fee for Tablet plus $one time charge and $month service fee and month credit for tablet, no installation, $per month for internet,etc He specifically stated that I would receive a dollar credit per month for tablet service as if I were getting the service for freeHe said that a few times throughout the callHowever, my first and second bill do not reflect a $credit for tablet serviceI called ATT sometime inAugust about my first bill and asked why the $credit does not reflect and the representative indicated she did not know why it was not showing however granted me the dollar creditShe connected with another department and they confirmed the promotion was correct, but did not know why it was not showing I called ATT again

I called a month before my contract expired and asked when I was paid up till,they told me 6/22/I told them to cancel on 6/21/17.when I got a bill I called and told them this.they said I owed from 6/12/till 6/22/17.I told them if you would have told me this I would have cancelled on 6/I thought it was taken care of then I got robot calls from them days in a row wanting me to call their robo customer service center again it takes a long time to get through to a live person and half the time you cant understand them.if I owe the money I will pay.their customer service is horrible they don't even have the common courtesy to have a human call you
Account_Number: ***

I cancelled Uverse service & returned equipment in June They continued to charge my account through autopaySeveral promises, no reimbursement
Service was cancelled on June 9, They continued to bill my account after service was cancelled, according to them, because I didn't cancel the autopay when I cancelled the serviceEquipment was returned on June 20, at a local UPS storeI have receipt for equipment returnedThey claimed that they were charging me $for equipment that was not returnedI provided them with the information on receipt proving that equipment was returnedThey said that only of devices were receivedLater they said they found the device that they claimed was missingMy account was debited $on 6/27/Of that amount, days only should have been charged as a final bill, June 6-9thOn 7/27/my checking account was debited $since AT & T claimed that they didn't receive the equipmentThat was not trueI have a recei

I was told by AT&T that I would get a buy one get one free phone and they would pay for my other carrier disconnect charges Neither has happened with numerous attempts I have case number after case number with no response or care that it has been a year

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have called Att on multiple occasions to see why I have been charged for service I did not use.I moved from the previous address on August and week after I called att to disconnect the service.Apparently it was never notated to disconnect and I was still getting charged.My previous account was set up as autodraft and I didn't notice until the first week of November that I was still being cahrged.I called att immediately and they guaranteed it will be disconnectedNow I just received another bill,for 13.33.Im really puzzle on how am I still paying for service I am not using and this so called company is not willing to give back my money but instead continue charging me.I am writing to receive assistance with this matter
Product_Or_Service: Internet
Account_Number: XXXXXXXXX

I have been a customer for over a decade and each year the customer service gets worseCalls drop, they don't call you back despite having to give them your call back numberNo one seems to understand what I'm asking even though it is basic direct questionWhen asking to speak to a supervisor they tell me they cannot transfer me and I'd have to call back and wait in the cue againSpent days and at least an hour on the phone each time with no resolveI asked to have them resolve the issue and confirm with email or call and they said no, of course! This is the worst customer services and reason why I wouldn't recommend using them for home or businessOH! the experience with their business side was even worse and the most unprofessional demeanor I've ever encountered

Illegal Browser hijacking rerouting internet traffic to a error search page that does not appear in user browser search engine listEven with NET NEUTRALITY repealed the "stronger" rules*** created does not authorize browser hijacking to be legal by cable companies without making hacking legalinterrupting someone using their bookmarks and over riding browser authorized search engines and blocked sites is ILLEGAL

Hello, I just spoke to a representative that hung up on me after asking for a SupervisorI don't know how this constitutes as customer service or even live up to the promise that were a valued customerI've taken days off for an internet connection and scheduled apptsBoth were missed and I was told to simply sit and wait all dayWhen I asked for a superior, the representative quoted times- "the information was relayed to you" and disconnected the lineI've never experienced this lack of utter nonsensical customer service ever
Product_Or_Service: At&t intenet
Account_Number:***

Service Type Residential ServicebrAccount XXXXXXXXXXXXXXXXXbrAccount XXXXXXXXXXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrI have a Residential Line with ATampT incurring a monthly charge of Starting with the May Billing Date the monthly charge was raised to I phoned ATampT to understand why I was being charged an additional They explained that I was enrolled in a promotional offer but I would be re-enrolled in that offer immediately to keep the bill at the previous price however I was told that no confirmation could be provided as proof of our verbal argreement which I find suspiciousOn the July Billing Date I was again charged When I phoned again I was told the same story that I would be re-enrolled to the promotional price and that there was no record of the verbal agreement that I reached with the previous representative

Att&t you are not the business you use to be.Had Att for years.A couple of years ago starting having trouble with internet,After modems house calls.I was finally told that because I live in a rural area that internet business had grown out here.My internet got slow.U verse didn't help.When theres no gate way now no phone.I kelp up with the times u verse went down on the calendar.I as for the corpoffice address these people didn't know who the CEO was.Now I am battling about final bill.The Bill was in my dead husbands name until I switch to u verse they owe me$dollars from that bill.Thats has been a year

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My complaint could fall into customer service, repair issues, and/or service issuesThis has been an ongoing problem for yearsMy house phone and computer is all hooked togetherI have been losing service off and on for (as stated) over years now I have had numerous ATT technicians come check on the problem It has never been resolved Al they seem to do is change out my computer modem I have had at least six modems in this year periodThey always check my lines and say nothing is wrong with anything in or coming to my houseOne technician told me the problem is in a "switching" post located about one block from my house but it seems nothing ever gets fixedI am tired of having to call AT&T and attempt to get to speak to a person and all they can do is schedule a technician for a week out

I have had service with AT&T since October I have had nothing but problems and issues with AT&T from day one
I have been a customer of AT&T since October I have had nothing but problems and issues with my service as well as their customer service which is the worst in the industryOn October 14, at 10:am , I contacted AT&T regarding an email I received stating,"a new order was created." The first representative I spoke with was *** ID# *** in AT&T billing department she expressed to me that I had only one account,and assured me that there were no other accounts in my nameMy next question of concern was the amount of my bill, which was $*** expressed to me that there was a $restoral fee charged to my accountI express to *** that my service was never interrupted*** informed me that I could dispute the $chargeMy third concern was canceling HBO and STARZ on my account*** in the billing department expressed to me t

Dropped TV and returned receiver but bill was not reduced for months
After my promotional bundled price for Uverse internet plus television was over I called to drop the television and just keep the internetDespite my call and return of the TV receiver I was billed the full price for TV + Internet for additional monthsI called twice to request a refund of my overpayment and in both instances I was assured that my request was processed and I would receive reimbursement shortlyAfter months I have yet to receive any corrective action

DIrectv came to my house to replace my satellite dishJoel *** came while it was being replaced and asked
me if I had a copy of my Sprint bill for him to look at to see if switching to AT&T mobile would save me
moneyI was told the total for my monthly bill would be slightly lower than what I was paying with Sprint
including the leases for my Samsung Galaxy 8+ and Ipad Pro The big savings would be free HBO and $
off my Directv bill each month both as long as I remained a Directv customerI have been with Directv since
I would have to pay $out of pocket for the difference between what Sprint would charge for my
devices compared to the credits I would receive from AT&TWhen I asked Mr*** how Sprint would get the
devices back he said he would take care of itHe said he was like a "Sprint Store" but he was in my house and
would take care of everythingAfter receiving my 1st AT&T bill which was $for days of serviceI
called AT&T to find out why the bill was so highSome included prorated charges but the rest was for access
fees and service plans that cost more than what I was toldI had been paying Sprint about $119/month total
compared to $135/month now with AT&TAlso the plan I was put on by Mr*** did not include free HBO or
$off my monthly billIf I wanted those benefits I was told I had to switch to a different plan that for just
the plan itself would cost $90/monthThat plan would put my bill significantly higher than what I'd been
paying SprintThe credits from Directv would not offset the higher costI changed my service plan to the
lowest I could which is unlimited voice and text with GB data(I was on an unlimited talk, text and data with
Sprint for $60)I was told the monthly bill for this would be $115-$totalWhen I received my 2nd AT&T
bill days ago it was for $which is higher than what I was toldNothing Joel *** told me was trueI
am now paying a higher monthly bill for cellular service with AT&T with less serviceAT&T will not honor
anything I was told by Joel *** or any of the customer service agents I have talked withI am not getting free
HBO or $off my bill monthlyI was able to get $credit per month for year from Directv and a one-time
courtesy credit for $from AT&TThis still doesn't compensate me for what I was told I would getI want
Directv and AT&T to honor what I was toldI never would have switched to AT&T if I had known the truth of
what my costs would beI am disabled and living on a fixed incomeI can not afford higher costs

Ever since this company merged/bought out DirectTV, I have been having issues with billing and poor overall customer service from both branches of the companyThey have not kept accurate records and once I cancelled with DirectTV, I received separate billing from them even though I had combine billingAlso, I was going through a move to a different state, and I was charged for a month of service at my previous address when I wasn't living thereThe way this company wanted to resolve the matter was by sending me a gift card credit for me to pay off my balance myselfI do not understand how they couldn't just credit the accountThe service was just poorI have spent numerous hours on the phone with themNot everyone is up to date on informationI was concerned about getting sent the gift cards because I did not want to be charged a late fee or sent to collectionsThe last person I spoke confirmed to me that this wouldn't happen but it took until the last person to inform me of this

Bait and Switch as well as inaccurate charges not corrected for the last 3-months by over different employees
Let me start by stating I have my Security System, daughter's cell phone, work cell phone, and Internet service with ATT and once had Uverse Cable with ATTA neighborhood salesman convinced me to switch from Uverse cable to Direct TV in February of and I signed up for the Choice Plan/All IncludedThis plan included months of free premium channelsWhen I called to cancel the premium channels, the employee was obviously expected to up sell and convinced me to upgrade my plan to the next package up for only a few dollars moreEver since this change, I've been on 1-hour calls each month restating my billing issues and receiving bill credit for inaccuraciesI've also worked with the back office a few times so they could attempt to resolve my issueI guarantee you that every employee has given me wrong information, could not figure out why my account is wrong ea

Received advertisement from DirecTV for internet & TV for $55/mo for year contractCalled on 7/and spoke with sales representative *** She confirmed this price, and agreed it was available to me in my areaShe offered to "upgrade" the package for extra $8/mo to receive NFL Sunday TicketAt end of call, I read back the now estimated $64/mo for both DirecTV and internet; she confirmed
After DirecTV and AT&T DLS internet installed, I received separate bills; one from DirecTV which showed by monthly rate of $64/mo for JUST direcTV, and another from AT&T for DSL internet at $55/mo
I called DirecTV several times to explain that this was not the agreed upon price for TV & internet, and I wished to cancel my services if this was the actual priceThey explained that they could handle the direcTV end of things, but I would have to call AT&T separatelyAfter speaking with several customer service representatives, they said they could not lower this price, that this was