AT&T

AT&T temporarily changed my phone number to correct an issue with their serviceThe change has led to a non-working phone in which they ignore
I To deter an increased volume of unwanted calls, I activated Anonymous Call Block on my account, online, sometime early November
IIFrom December 31st through January 17th, I was out of town on personal matters I have an old SBC telephone that holds up to calls in the Caller ID menu When I returned on January 17th, the entire caller ID menu was full with calls from an unknown caller with a "blocked number" The caller ID read: "Call/Caller Blocked Number" or something along those linesMy AT&T Call Notes had -0- messages
IIII was never able to answer the phone when this person called, but from looking at my caller ID, I noticed that the calls were coming through at all times of the day and night during a 24-hour period
IVI contacted AT&T's Customer Service on January 20th to inquire HOW these calls were comin

When we signed up, we got the buy one get one free phoneWe asked them specifically if we could pay it off early and were told yesWe went in to pay off the phone and we were told that if we paid it off early then we would lose the free phone and have to pay the rest of both phones off We were lied to from the beginningAlso the service is awfulDriving through a major city in Colorado and a call drops is not okayMy husband doesn't get service at his brother's house that is no more than miles from a shopping center is a pretty big cityThat is awful! Don't choose AT&T

I have been an At&t customer since I recently moved and ordered Direct TV weeks before my move / installation date I confirmed the install a few days prior to the day, and was told it was on the scheduleThe installer no showed my appointment, no one called at any point throughout the day I talked to several csr's that day who all told me something different I was promised that a supervisor would call me back, multiple times, and no one did I was told someone would still be coming the same day, and finally around 8:00pm I was told that there was some sort of equipment error(lie) The same person told me that the tech would be back for sure the next day between 8:- 12: I cancelled an appointment to be there - no show again, followed by the same run around with empty promises They rescheduled me days later I confirmed again the day before the 3rd attempt, and was told that they saw the techs name on the order, and that it would happen for sure this time Next day, no showed again I was also told again at noon, that the tech was delayed and that he would be there that day, so I took the entire day off from work No show again I am now scheduled again in another days This is totally unacceptable I have paid At&t thousands of dollars over the years, and this is how I am treated? I have zero confidence that the person will show up next week The only reason I am choosing to stick with direct tv is for the Sunday ticket football package, otherwise I would be gone immediately So now I am stuck with no TV My football team is out of market, so I cant watch them at all and I have to take work off again next week to wait for another no show At&t should be ashamed of themselves I have NEVER been treated so poorly by a company and will more than likely be shopping for a new phone provider as well I would give them stars if I could

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I want reimbursement for the weeks that I have not had uverse basic due to their inability to rectify the issue with my equipment I have written to them, emailed them, called them and contacted them via online chats several times and have been promised the issue will be resolved and it has not be addressed I am at my wit's end over this I also feel AT&T owes me a discount on my present bill for the frustration, stress and anger this has caused me

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Ordered DirectTV and Internet bundle as advertised on www.att.com/bundles/ for $70/monthThe agent we spoke with over the phone TOLD US we have the Unlimited plan with AT&T Wireless and that we would be receiving a $15/month discount on the bundleHe also said HBO would be included as long as we had the Unlimited planHe also said we would receive a $credit which would be spread out over months resulting in an additional $10/month discount on the combined billThe agent also stated we would receive a $VISA gift cardAfter installing DirectTV and internet, we received the first bill to find that we DID NOT have the Unlimited plan with AT&T Wireless which means we would not receive the discounts promised to us by the agent we spoke with when ordering the servicesAlso, an installatio

Based on the service that we have received for cell service it has been mortifyingNo one has taken the time to explain any detailsI have been blamed for negligence because I should have set there and read through the fine details but no one even offered to go over themI was not provided accurate details for plan info when switching and don't think any of the loyalty made a conscious effort to even keep me on board

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This is a complaint that entails advertising, service, and customer service.I was sent a bill from collection from an AT&T bill that was supposed to be deleted I wanted to switch over to a cheaper internet service provider and went on AT&T website and saw they had a internet service with 45mps advertised I called and verified service and was told that it was high speed mps internet with voice It was installed and upon using it the internet speed was slower than advertised with every electronic device I usedCalled back and talk to representative, told it was only 6mpsAsked where was the 45mps I was told it would be and soldTold that is only in certain areasI told rep you have it advertised on webpageTold again only in certain areasAfter days, I then called back and canceled al

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called to cancel service on Dec 10,
A representative named *** helped me at 5:PM
He confirmed the account was canceled and gave me a cancelation number:
Cancelation # XXXX XXXXX
On Dec 11, I returned their router following their directions using UPS
The UPS Shipment ID is ***
It is now Feb 3, *** is still billing me for service via Auto Pay though my bank account
I am years old and have recently diagnosed with cancer and can no longer afford this expensive service
I have been calling but every time I get put on hold and when I finally get to a person they won't help me They put me on hold again and keep transferring me to someone else who won't help me either
When I do get to the right department they hand up on me after I explain my situa

AT&T has sent technicians to my home & each tech makes the situation worseI've also had to pay out of pocket for equi based off info from the tech
I need to upload the issue because it contains more than characters

Was offered one price and was given another
I moved to this new address and got DirecTV service Was told by AT&T rep I could get a discount on my internet by bundling, and that the mb/s internet would be $per month with the $off discount (normally $50) It is not showing the $discount for bundling I tried to do everything on the front end but the AT&T rep I called before install told me to call after install to bundle, and now the discount offer is no longer available and they won't apply it

In June of this year, Att took it upon themselves to combine all my services with themI never asked for them to do thisWhen my July wireless bill was dueI had no way to pay the bill other than using the *features through my iPhoneAtt called numerous times saying I was in jeopardy of having my services turned offHowever, I have no way to pay my billAtt pushed us customers to use their myAtt appSo that it what I do and it does not workAtt customer service is awfulThey keep you on the phone for hoursThey do not honor what they sayI am unable to view and change my Direct TV NOW bill as wellThey do not have a working call centerYou have to use the CHAT feature to contact themThis is bad business

They are charging more for services the I am under contract for
I am under contract with at&tWhen I signed up for services I was quoted a a month for my bundleI am getting billed on the average of a monthOn today they cut me off over a pass due amount which was suppose to be credited but every month I get a credit on my bill it appears again on the bill as a charge

we went fron comcast xfinity 45mbps internet to att dsl 6mbps internet after a move to a new house...and att dsl was all that was available...we ordered the directv and 6mbps internet packagewe started getting messages about going over a 150gb limit a month...never was informed there was a limit for slow dsl internet...now I seen if you have internet and a tv package, your internet will be unlimited...suprise! no it isnt unlimited for slow dsl internet...just the faster unavailable packages we can not recieve where we live
from the internet
People who purchase both AT&T Internet and TV in a bundle will get unlimited home Internet data at no extra chargeThat applies to bundles with either DirecTV satellite or AT&T's wireline U-verse TV systemPreviously, AT&T enforced a 150GB monthly cap on its DSL network.Mar 29,

My mother *** moved into an assisted living facility and I am trying to get AT&T to stop U Verse and phone service at her vacant houseWe called customer service and they could not do anything because my mom does not remember her "security pin" nor does she remember the "security question"My mom's memory is not that goodThey told us to go to an AT&T store to get the services turned offSo my wife brought my mom who is wheelchair bound to an AT&T store but the salesperson said they dont do that thereShe did offer to reset the security pin but it did not get resetThey then told us we need to go to a "corporate" AT&T store and show the manager a picture id of my momThe manager will then call customer service and they will ask a series of questions to the manager about my momWe are getting the run around and Im tired of it
Account_Number: ***

Service Type: Business ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My father had a business phone with AT&TThe phone number was originally installed in He stated a fence business many years later and changed the phone to a business phone My father passed away years agoSo there is no longer a businessMy mom has dimentia and is unable to care for herself We need the phone service to be in contact with her because of the health issue I've tried changing the phone to a residential line,(which is a lot cheaper than a business line) but was told that they can't because they can't transfer the phone number with itMy mom knows that phone number so it's not an option to have a new number She is on a fixed income and she's paying almost $a month for a business line that is no longer a business phone My mom is years old and I feel like

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I tried to cancel my service and they instead offered me "a great deal"I've been on the phone with at least different people for over an hour, approx minutes of that on holdIn addition to chatting online for almost an hourEach person gave me different promotional information and the next said that the previous person had no right to make an offer to meI've had nothing but issues with AT&T since setting up my U-verse TV & InternetMy internet would shut off all the time and the company told me it was my faultI evidently made a customer rep mad about a year ago and they changed my first name on my account to "Have I ***"I've finally given up and told the past guy to cancel my service which took forever!

We were a Small Business Customer for over yearsMy company had land lines and a fax line and in the last year my bill went from $per month to $per month I tried to get a bundle package in July and finally canceled in OctThen in DecI received an email that I was scheduled for a fiber installationI told them I did not order this and told them to cancelthe sent me a bill for $after phone calls I was told that it was a cancellation feeI was so upset and there is not much you can do about it
Stay Away From This Company!!!!!!!!!!!

fraudulent billing
Dear Revdex.com,
I sincerely need your helpAt&t is trying to fraudulently bill me (and now they are threatening with collection agency) for the service I have not used since May 5thOn May 5th they upgraded my service to Uverse, for which I am faithfully and promptly paying, yet they are billing me for the old account that I used to have for the old Internet and no longer haveI spoke with them on the phone about times about this issue, and each time the representative assures me that the problem is fixed, but unfortunately that is a lie and they are trying to unlawfully collect money from me I do not owePlease help me deal with those criminals! Thank you so very much

I went to the AT&T store at Mile Road, New Baltimore Michigan where I had made arrangements for home phone and television service, and requested a copy of my contract They told me that I could obtain a copy of the contract by going to the AT&T Corporate Store at Hall Road, Shelby Township, MI I went to that location and a Customer Service Rep looked up my contract on a tablet she was holding She said that the contract is a "corporate document" and that she is not allowed to let me read it, nor to make me a copy She said that she is allowed to tell me in words what it says, and is allowed to make hand written notes, but that customers are not allowed to have a copy, and thateven though employees can view the documentthey do not have the ability make a copy
Product_Or_Service: Telephone, Television, and Internet service
Account_Number: XXX-XXX-XXXX

I went to the store in Alton, IL last night to have a clerk help me download an updateAs he was downloading my update, he kept asking me about changes in service, trying to get me to sign up for DirectvI kept saying no, I wasn't interested, I'm fine with my service, I don't want DirectvWhen I was leaving, he asked if I wanted to set up a time for Directv service to startI again told him I don't want Directv and that I never agreed to itWhen I got home, I saw that I had five emails from At&t saying I'd ordered this service which I NEVER didThey tried to cheat me into a contract that I never wanted or agreed toI called in and after a lot of time and effort, they removed the service from my account but I think this is fraud