AT&T

Service Type: Residential ServiceAccount: *** Account: *** Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1I have been with ATT Uverse for about 3-years now Every year when its time to renew my contract I have to speak with the worst customer service repsMy bill has been extremely high then the last 2-monthsI have gone online to make adjustments to my bill so it will be cheaper duet to ATT outrageous pricesThis month I get a bill and it has gone up 50-dollarsI called in to figure out what was going on to only be told Im no longer under contract thats why my bill went up When did I cancel the contract? Why have a I not being charged a cancellation fee if im not under contractThe customer service reps give you mis leading info and they cannot even explain what is going onI am literally on the verge with switching companies and ATT can charge the bill off and shove it If

Normally, I would say that AT&T was on the up and upSeeing that my mother had them for years before she switch phone servicesI recently moved from one apartment to another one that was literally less than a mile awayThe internet was in my name and the cable was in my roommate'sUpon moving we took the necessary steps to move our services to our new placeMy roommate got a initial date to setup services for cable on Friday, July 13thThe technician never showed on the 13th and after two days of being on the phone with AT&T and DirecTv and they moved the installation date to July 22, and later July 17, whereas the technician discovered that the services could not be provided due to the areaI was told that on the 17th of July they would install the internetInternet got setup on the date and time it was suppose as for the cable service not so luckyMy roommate told by at&t and direct tv agents that we could not have two accounts setup in different names, but asked her if she wanted to get the internet along with her servicesBefore this was stated to her I had asked years before the merge if we could get the accounts put together so there would be no confusionTherefore, we keep the accounts separateWith Direct TV saying that the signal was not strong enough for service and it would take an act of God to get serviceWe decided to go with U-verse for serviceI called on the 13th of July got everything setup and they set me an appointment for July 24th between a.mto a.mWhen this date was set I also told that I would be expedited to an earlier date (Never happened)The day of my appointment I received a text from AT&T stating that my tech would not arrival at the expected timeThinking it might be a glitch in the system I call my home and spoke to the person I had waiting on the tech while I was at workShe stated to me that the tech had not shown or calledI then called AT&T and spoke to James who informed me that he spoke to the dispatching and the tech was to minutes away from my home and would give me a callI waited for over an hour for a phone call from techI received no call or textI call the individual back at my home and she again stated no sign of the techI then called again to AT&T and got James back and he quickly transferred me to technical supportThat's where I talk to another agent that claim to call an talk to the dispatchingHe stated to me that a tech was never assigned to me and I had to reschedule and the earliest that they had was Friday July 27thI told him that I wanted someone there today to install my serviceHe claimed that was the earliest and no others were available I asked to speak to a supervisor because what he was feeding was not acceptableKenny the supervisor claimed that he would look into it and see what could doHe proceeded to get my number and to give me call when he resolved the issueI explained to him that I was allowing him to minutes to call me backI ended up waiting another hour waiting on him to call me backI had to go through AT&T chat to get him to contact me backWhen finally called me back the only thing he could tell me was to reschedule and he understood how upset I wasI clearly explain to him that I first month of service needs to be free and I was not taking no for an answersKenny stated that he could not change the bill and that he would put notes in the system so that I can get compensated for their screw up and transferred me to billingThis is when I spoke to Shane and explained to him what was going onHe said all could do is put a request in for compensation since I have not received service yetThe customer service I received today was not acceptable and no should be treated like thatTo even put in a complaint I had to use Revdex.com site because AT&T does not have a place on their site for complaintsIf nothing is done to resolve my issue I will be finding services with another company that knows the difference between quality and quantity

Dealing with AT&T has been the most frustrating customer service experience that I have ever had We called on Friday to schedule an install at a home we just purchased with an existing AT&T junction box and were told we had to wait until Tuesday for install, and that they would email confirmation # When we did not hear from them my husband called and we were told they would not be coming out and after over an hour on the phone learned that the rep that we originally talked to screwed up our order and put our email address down as [email protected] Really?? They scheduled to come out today and no surprise, they did not show up My husband called AGAIN and was told they were not coming out, and after almost hours on the phone was informed "you are now in the system" and we will notify you in the near future when your install date will be This is highly unacceptable as I work from home and had to borrow WIFI from our neighbors that we just met! I am so extremely frustrated and after hours of our time on the phone have no resolution!

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This company has provided such crappy service over the last two yearsI've contacted them on multiple occasions informing them of my services going out every single day or night multiple timesThey have come out switched the modem and the problem persists, att has never adjusted my bill for the multiple service not interruptionsI have attempted to return receivers and ATT has told me I have to drive to a drop off locations to return the receivers they brought into my home even if a technicians comes into the home to troubleshoot or make repairsHow can ATT expect a customer to get to a locations to return boxes,if I didn't have transportation or the means to to get to a UPS location they will continue to charge me for the boxes I informed att I did not have a cell number I desired to provi

Service Type Residential ServicebrAccount unknownbrAccount unknownbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrI was going to move from *** w *** park ** to *** *** *** *** ** *** *** XXXXX so I called ATampT on friday to transfer the service so they told me they will send a technician on saturday to *** * *** *** *** ** for the move..between 1-3pm...nobody called nobody showed up...so I decided to called them to see what happened...and the customer service told me...yes your oder was completed and the equipment was deliver...and I told him..what what equipment I have my equipment already from *** which is atampt router...a technician was supposed to come between 1-and nobody showed up...and the customer service rep goes...let me check...I am so sorry...we missed you and I will fixed from my end...I said ok all I need is the service turned on at the new locat
Product_Or_Service: Internet service

On October 01, I scheduled uverse TV and internet installationI received confirmation that the service would be installed on October 06, between 2-4pmI was relocating my family from another state due to a job transferIn order to ensure that we were at our new home on time, I arranged for us to pick up our moving truck early- which was an additional fee and we had to get a hotel in order to make it on timeWe arranged for our movers to assist us for additional time, as well-being which was an additional feeWe waited all day and never received our installation serviceWe never received a call stating no one was coming eitherThis was very inconsiderate and my family and I spent hundreds of dollars attempting to make it to Mississippi in time for the installationAs of today, this matter still has not been resolved
Product_Or_Service: Uverse TV and internet
Account_Number:***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Last week of February we contacted AT&T to request Internet serviceThey said it would be $40/month with a mandatory contract for yearRepresentative offered to send us a tablet for $if we signed a year contract insteadAfter asking times if there was any additional fee associated to this and being repeatedly told that our monthly bill would remain $40, I agreed to itCome the first bill we get a monthly charge for a data plan for the tablet.We called and after talking to several representatives (we kept being transferred and all of them were out of this country, not fluent in English and completely unaware of what was spoken to the others), they finally agree to cancel the service of the data plan for the tablet, they still want us to be stuck with the two year contract and return the

December 19th
To Whom It May Concern:
In September I visited the AT&T office located on mile road in Chesterfield TWP MIThe office manager Rita E*** and owner Shar K*** gave me information about services the company providesI was interesting in changing my Verizon account to AT&TRita told me she would pay off the balance of my Verizon bill, which was $Also informed me my new monthly phone bill would be $She said to have my daughter go in and switch out their phones and she would also provide us with free android tablesI told Rita to send all the billing statements to *** View Drive North and I was the only one to authorize any changes made to the accountOn October 18th I received a phone call from the corporate office saying here was a problem with this account and they put out a fraud alertThe following day I went back I went back into the office (for the sixth time) and Rita assured me the problem had been fixedCome to find out later that my daughter had been in there that Friday and a male employee who impersonated me Rita allowed this man to fraudulently give AT&T wrong informationIt took six weeks for her to fix the unethical practices and she completely scammed me, there is no telling how much money and family lost that had happened because of her scandal
This started the manipulation and decrepit of what was to come the next six weeksVerizon is now sending me notices that they are taking action on my credit rating that was a perfect plus scoreI did receive a check from AT&T for $on September 30th, which I gave to VerizonMy new balance was $minus the leaving the account balance at $It has been seven weeks and Rita tells me it can take up to three months for AT&T to pay off VerizonOn December second AT&T call my daughter; she was deeply upset and crying because she had to pay the phone bill off on her own personal charge cardThe bills were sent to the wrong address, this is the address the male employee at Rita office gave to the corporate which was caused by Fraud altersI finally got the bill on December seventh stating I owe AT&Tj $and charging me for phone lines and the four of the tables and three more lines must be registered to Shar K*** (the owner)Now nobody in the store wants to talk because there are all aware of the fraudulent, deceitful, and manipulation conversations are recorded with AT&TThe owner and manage should never give another employee permission to authorization to speak to any corporate officers to answer questions and impersonate me
I personally think that Rita or Shar wanted their commissions and misleading had taken place because of all the issues due to the stores and the employees at itPlease investigate further into why these problems keep arising, it caused my family a lot of distressI would very much appreciate it if there was an investigation on how this specific AT&T store employees were trained and how I could feel safe choosing this company for networking purposesThis is not what I signed up for and am very angry that Rita conned me into her scam and allowed another male to make changes on my accountThis is wrong on multiple different levels and I want the problem corrected immediately, I am very overwhelmed with these issues and cannot afford to have this type of stress in my life
*** S***
(***)***-***
***@juno.com
*** view drive north
New Baltimore, MI

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been contacted by *** on Internet about an advertisement I was interested in :
Internet + Direct TV for less than $ a month
I had both contacts by chat, and by phoneFirst of all, I want to specify that we used to have AT&T as Internet provider years ago, but we had to change, because we were not satisfied with the service and the speed of Internet.So, I told the commercial I needed a good InternetHe replied that things had changed since years and that we were elligible for the fiber in our areaI was excited and asked him whether we could receive Direct TV by cableHe told me totally positivelySo, I had no more hesitation and placed the order for the bundle AT&T + Direct TV for $
On Saturday,the guy from Direct TV installed a parabolI told him I was said it wo

I honestly do not know even where to start with my frustration with this company!
We got service a little over a year ago with AT&T and the problems began immediatelyWe had to call and adjust our bill because they added charges that they themselves communicated were wrongWe had also been asking over five times for them to come and bury the pedestal outside which has not been done
This past week we got our AT&T bill in our churches head over doubled! I called the office this past Friday to get an understanding of what had happened When I called, I tried to talk with the finance department which I was transferred to and they drop my callI called back a second time and when they transferred me again my call dropped again This repeated four times and then I was able to talk with a man named Edgar He told me that I was out of contract He could only help me with my bill if I renewed my contract I did not want to renew my contract and so he told me that he was unwilling to help me I asked to be transferred to somebody who can make a difference in my bill and so I was transferred to a lady named MelodyThis is where I feel like things got really badThe tone of melody, the attitude of Melody, and Melody's unwillingness to even try to work with me was unbelievableI asked to speak to a supervisor and she told me that supervisors in her company don't talk to people because they're in meetings all dayI told her that I would wait on the phone until somebody was out of their meeting to talk toShe told me that that would be to hoursI was so frustrated that I was willing to waitI could tell that Melody was frustrated that I was not getting off the phoneI told her that I was not going to get off the phone until I talked to a supervisorShe says I've done everything I can help you with and I said I was not going to hang up until I talk to somebodyShe said let me transfer you to a senior account specialistThe problem with that is that's the same thing that Melody was- senior account specialist When she transferred me, I could barely hear the woman's voice and she said that we are sorry but the system is down and please to call back in two hoursI told this lady that I would like to speak to a supervisor She also told me that I could not speak to a supervisor but that I could get a manager to give me a call backI left my phone number and name and I was promised that somebody would call me back by the end of the dayIt's now two days later and my bill is due today and nobody has called me back
Here's how this makes me feelAT&T is only willing to help resolve problems if a customer is going to stay with their company or show them the best interestI thought companies were supposed to biopsy it way that they were supposed to help the customer and care for the customer and then the coustomer would desire to sign Instead what I found out through AT&T is that they don't care about people who have been loyal even with frustrations for over a yearWe were actually considering renewing our contract but after all of these complications and lack of care we are absolutely changing companiesI've never seen a business model this bad

Got charged for services and equipment that I was told would be free for two yearsAlso additional charges were added for unwanted protection plan
On 7-31-17, I talked to Asia with ATT customer service I was ready to cancel my service and go with Cox but I was offered some upgrades that lowered my costs and gave me updated equipment My sole goal was to reduce costs for my services I have phone, internet, and TV bundled I was promised an advanced receiver with DVR, a Genie mini receiver box for my 2nd TV, and a modem/router with upgraded speed, all for free The DVR receiver was to be free for months I wrote all of these offers down and on more than one occasion asked if all these things were free and was told yes I would never have agreed to add services that would increase my costs My intention was to lower my costs and based on what the customer service agent told me, that's what I was doing
When everything was installed, the installation tech told me I had

ATT cheating customers by not carrying all PBS channels
I have had ATT for TV service for over yearsRecently when I went looking for a program on the PBS channel that is carried as KLRU I could not find itMind you this is a FREE Educational channel that ATT MUST CARRY according to FCC rulesBut they do not carry the full programming like KLRU Q, V, Create, etcThey are doing this to save moneyInstead they carry a whole bunch of garbage and advertising channels that sell stuff to make moneyThey must be forced to carry these channels or FINED big time

I signed up for ATT internet connections for my businessThe agents told me that were would be a $install charge per connection and that I would receive a $visa gift card after daysI called the number asking about the status of my gift cards the agent stated that I won't be getting and gift cards and that there was no promotion to give $gift cardsI also never received any bills in the mail for of my accountsI had to manually create an online account and pay the billsAtt charged me a service fee on accounts of $per accountI called the number explaining the situation about how I didn't recieve a bill in the mailThey created a ticket and said I would get a refundIts been over weeks and I still haven't received a refundI also setup auto pay on all of my accountsI logged in today and of the accounts showed past dueThe autopay didn't process correctlyThis is ridiculous
Product_Or_Service: ATT Uverse Internet Service

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On Friday, July 27th, I contacted AT&T DSL customer service to report intermittent internet serviceThe problem had occurred over the prior daysI was told by representative *** via chat function that the lines were problematic, and then scheduled a service call between 1:pm and 5:pm on Sunday, July 29th On Sunday, July 29th, I waited all afternoon for technician to
call and arrive to address outage issuesNo technician arrived nor called that afternoonAt approximately 5:10pm I talked with *** via chat at customer service, and was told the tech was behind schedule, and would call shortly before arriving to fix problemsAt 9:00pm no tech had called nor arrivedI contacted AT&T via chat again, and was put in touch with Pete, a supervisorInitially, the supervisor

My att internet has been out since am yesterday morningI am in Natchez,MSI suspect because my internet is out, my Dish satellite for my TV is not working eitherThey both went out at the same timeI really don't think that's a coincidenceI have a DVR for the satellite receiver and I've read that DVR depends 100% on an internet connectionWell, now I've got a Dish tech coming tomorrow with a new receiverI'm going to be pissed if it doesn't work if I still don't have the internetI am not a happy camper and ATT is absolutely useless in either alerting their customers of an upcoming outage or posting a message on their website about outage problemsSo I've had to resort to using my ATT cell phone as a WiFi hotspot to at least access my Web-based entertainment, like Netflix, Amazon Prime, etcBut, now my data usage is through the roof, so they will charge me more for the data usageThus, they're still getting paid because of a problem with their serviceDoes that sound fair? I don't think so
All in all, I am very dissatisfied with AT&TMy internet service has been spotty for awhile, but this ridiculous and they never have ab explanation on why it's out or for how longI use the internet a lot with my work and this is totally unacceptable, but I really don't think they careDisgusting for a business to operate in this way!!!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0at&t uverse products are faulty pieces of junk that do not work properly
I am on my 8th different box now and it does not work about 1/rd of the time..I stopped calling and keep paying the over priced fee which at the moment is $a month which is complete extortionthis product does not turn on properly and almost half the time I have to call the phillipines and try and talk with someone who does not speak english and is a jokeI cannot watch tv for weeks because that box is cheap and always defectiveI am sick of paying for something that does not work, After years of this crappy service I want some money back for not being able to watch the tv and the computer is so slow I can barely use itIt is as slow as dial up and is ridiculousThis company is a joke and the service a

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I first obtained service from AT&T in December I get internet only at a one year contract price of $per month On July I moved addresses and was informed by AT&T that the move would not affect my one year contract price AT&T then arbitrarily and without my permission bumped me up to a more expensive plan with faster internet that I do not want and did not authorize They are now attempting to charge me over $per month and refuse to move me back to the contract price of $per month for mbps AT&T also informed me incorrectly that they sent me an email notifying me that they were making this change but I have checked and never received the email AT&T then claimed on the phone to have reforwarded the email to me and yet I still have never received it to my email or my junk

I have been terribly unable with my AT&T services from the moment I decided to go with themIt was weeks before they could get someone out for my initial installation and when they did come for the scheduled appointment they were unable to do the installationIt took several technicians to actually get me a service that is up and runningCurrently, my AT&T services BOTH TV and internet are down for what has been a weekThey have sent three different technicians and no one can resolve the problemThey are now telling me it won't be until Friday when they can get services up and running for meThat's another four daysI am had little to no compensation for my troubleI'm spending the next couple days looking for a new providerIt shouldn't take over two weeks to have issues resolvedHorrible customer serviceTerribly unsatisfied

I had service with AT&T for many years,do to us needing fiber optic service that they did not offer, we switched to a new company and cancelled our service with AT&TWe later received a bill showing they services were not cancelled as requestedI made many attempts to get this bill adjusted and to get resolution for their errorsEven with confirmation number , each month we receive a bill showing this is not resolvedThey are even threatening collections on this account

I gave them a star because there are no Zero StarsAtt for being in the service business should call and deal with themIt is the worst experience on earthAll they do is transfer you from department to departmentWe have phones and spend about $1,000/month with them and a customer for the past yearsHere's the deal - I lost a phone and found it months laterNow Att Blacklisted the phone and will not release itI have the insurance plan Att offers (I believe Assurance) and they point the finger back to them as the problemAssurance said they do not care about the found phone or the replacement phoneWhat a circus - WARNING don't buy that Insurance Plan from Att - Its a scam!! Spend the money and buy Apple CareLesson learned as now I paid the $deductible and now have to go buy a new iPhoneGet this - now Att wants me to send the phone back - got to be kidding - I'll keep it for partsI've spent nearly days working through hours of "on Hold" and get disconnectedThis response will get the generic Att response - I just hope it helps others in the future