AT&T

Incredibly deceptive practicesBOGO offers on their own websites aren't honoredNo one you talk to knows anything and that's if you even get anyone on the lineThe promises they make regarding the BOGO Offer is that you will pay for the second phone for a couple of months and then your bill will be creditedTHIS WILL NOT HAPPENPlease, don't agree to this! You WILL pay for both phones and you will get the run around until the days are overWe've been loyal customers since and we've witnessed the decline in customer relations and deceitfulnessWaived fees that are never really waived, promising to change your data plan free of charge only to see your bill increase by $15.00, now BOGOs that are never honored I don't have any recommendations since we have been with them so long but I HIGHLY recommend that you do not sign up for AT&T no matter what they tell youI have never written a review for a company and never filed a complaintI was so mad that I filed an illiterate complaint without bothering to spell check, Now I owe $1,for phones that will have no service and I look like English is my seventh language

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was billed $for DIRECTV from 10/24/to 11/23/I was also billed from 11/2/to 11/23/for *** U-verse; therefore, I was double billed for days (11/to 11/23)I should have only been billed for days (10/to 11/1) for DIRECTV because U-verse was activated on 11/2/On 1/4/my wife spent minutes on the phone with ***The representative confirmed the billing error and told my wife they would credit my *** $67.xxThe pro-rated amount should be percent (of days); therefore, I should receive a credit of $(percent) plus the inaccurate billed amount for the phone and internet service under DIRECTVMy wife requested to speak with a supervisor because the math was too complicated for the *** representative, and she was denied that requestWe have been

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On April I contacted AT&T to cancel my landline due to minimal usageI was transferred to a "retention" specialistThe rep told me I could get u-verse voice for $along with my internet at a higher speed for $for a total of $per month, which would be less than the cost of just the InternetI was told I would need to have a technician install the Uverse voice at no charge and I would be given a hr timeframeI told the rep that I would need to take vacation time
On April I received an email from AT&T outlining the service agreement @ a cost of $41.99/month and confirming the installation apptThe Uverse voice was installed
On May I received a billing email from AT&T stating the amount due was $85.91, with the voice charge being $30, not $A rep started an onlin

Overpriced,hidden charges, they charge you for every little change you make and then LIE about it.Thier customer service is horrendous and their prices are worseI have been a customer over years and paid LOTSof moneyYou should get great service and not be talked down toI will make sure I tell everyone how horrible they are

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called att on dec 28th and informed them I was a year old multiple stoke heart patient and was moving into a handicapped apt and would like my service moved app ft into another building that would provide me handicapped accessibilityI moved into the apt on dec 31stMy son called them on jan 3rd and informed them I still had not got my phone into the new aptAfter spending hrs on the phone and att told my son they didnt service that bldgso my son went to my neighbor and asked her whom she had service with the neighbor replied attso my son called att back and was put on hold another minutesThen again my son called atton mon jan 7th and spoke to several of att representatives and got the runaround they told him the order had been placed but not assigned to a technician a

Naturally I am an advocate for ATT but they have really upset meI have been with them for a few years and typically don't have any complaints but now I am truly baffled I spoke with an representative about being charged $in restoring fees because my services where disconnectedWhich in my opinion in ridiculous and a rip offApparently they charge you separately for reconnecting your servicesHe directed me to call someone and they tell me that its nothing they can do because it wasn't their errorThan I asked her so why would he direct me to you, if he knew there was nothing you all can doShe gave some lame excuse, I told her I was upset and disappointedThey I good bye, she laughed! She literally laughed (I'm guessing she thought I didn't hear her), the only reason why I didn't say anything was because I had to go a meeting and had no time to give her a piece of my mindI'm really disappointed with ATT and the customer service I received todayFor the money you all receive from me monthly I should be treated better than that

I signed up for a business bundle which included phone, internet, and tvThe internet service was terribleInternet would disconnect me every to minutesIf I was in the middle of writing an estimate, I would have to start over after I was disconnectedSomeone came in to connect the satelliteThe gentleman was here for minutes, left without telling me anything, and never showed up againPhone was never connected or given a signalI sent an email, and never received a responseI immediately had to switch to XfinityNow I'm getting dept collections calls for different amounts from AT&T for service I never had properly installed, and the most important service which was internet wasn't properly workingI was to collection for early termination of contract when they never finished providing the promised service in the contract
Product_Or_Service: Business Bundle

I was sold an AT&T Bundle for $plus tax with total cost not to exceed $per month for month period The costs consist of TV (CHOICE PACKAGE) @ 74.99/month, Internet $40.00/mon and Voice $10.00/mon The contract stipulated "Free Installation", free equipment, and months of free premium channels The conract was signed 7/29/by ATT rep Mr *** *** and myself.ATT and Direct TV, however, have consistently over charged me _compare $to $74.99) every month, and I have called every month to have the bill adjusted The Internet and Voice charges have been adjusted, but TV cost has not been adjusted to match the contract.It is on their record that I have called to resolve this issue, but ATT has failed to resolve it I am now coming to Revdex.com to help me resolve this problem.Please Help!
Product_Or_Service: AT&T Bundle (#***)
Order_Number: DTV # ***
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I contacted AT&T today, about a credit for service during the time I was down and a courtesy adjustments for several missed appointments and failed commitment from AT&T involving repeat service outages in December I began my call with the Detroit office where I spoke technical representative *** and escalated to a floor supervisor *** in the "Detroit Premium Care Office" I called because I was out of service for several days in December and though I had appointments scheduled the technician did not arrive or did not show up as scheduled I was not contacted and when I called in to find out why the tech had not arrived I learned that my appointment had been changed or cancelled due to an area outage During my calls on today, I was advised that after looking over my account I was entitled

I told atnt to turn off my internet on a friday, they turned it off days earlier then charged me dollars to turn it back on for daysSave your money and go to spectrum

My bill was past dueI contacted AT&T through chat and telephone to verify the amount needed to keep my account closing and paid it..still closed it
Called on Monday 11/was told to keep the account from being terminated that I must pay $
To double check I even reached out to billing via the AT&T Chat and it was confirmed
I paid the amount even though it seemed predatory and very pressured
I was assured that the account would not be terminated before and after I made the payment
Two days later I went to login to my account to check the status of my account to pay the remainder
The internal portal said "Your account has been closed as of 11/23"
This was directly contradictory to the information provided and confirmed by both customer service representatives
I have since used the AT&T chat times since the phone line was closed and each person said that my services should not have been terminated
I have record of each of those conversations as a pdf
Also, each

Service Type: Residential ServiceAccount: XXXXXXXXX_3Account: XXXXXXXXX_3Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0They quote one rate then it changes sales quoted then for lower serviceDidn't even have order correctReba from Missouri office made quote Talked at1:March Thanks *** *** This has happened before with this company last year

I have services with AT&T - Internet, fax, cable, and home securityI have always been enrolled in auto pay with no issuesRecently my bank account was compromised with identity theft so a new debit card was issuedI immediately went online to update my auto pay billing card on fileWhen I log in to the AT&T app or online I immediately get redirected to my digital life accountSo I made the updates there thinking both systems communicate with each other, but apparently they do notMy digital life got updated but for my other services I have kept getting delinquent notices by mail and messages on my TV that my card on file cannot be billedI keep making payment over the phone and follow the prompts to sign up for auto pay again with new card on file saying it will take about billing cycles to processWell it has been more than billing cycles and I still get these delinquent messagesI finally called customer services so I could get a live person to update this for me and

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I requested to have my home And Internet service, to Internet oonly due to the fact the *** was too hight and the phone never worked I called and complained for months it was never fixedI was switched to an Internet only account and was told my account was credited for all the trouble and to pay and it would be closed and over I have been double billed ever since..I have called every month every since August and have been told it's been handled wait for a final *** and now I'm getting calls everyday from a collection agency when I have been told repeatedly that I shouldn't owe anything, I called asked to speak to a supervisor and was told someone would have to call me in a week! I waited on hold minutes another day and then the line disconnected I am truly upset and frustrate

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was excited about getting AT&T fiber in our neighborhoodUnfortunately, the installation of the fiber internet, uverse TV, and phone system has been a disasterIt has been months and I've spent 20-hours on the phone or online chat with AT&TCustomer service is a joke...they never fix anything online or on the phoneThey end up sending a support guy which makes me miss work to stay at home more time Twice I've had a problem with a DVR, and each time they sent two boxes instead of one, and then the second box doesn't work and both times they've had to send out a tech to fix the problem after hours on the phoneThey damaged the house installing the fiber but said "don't worry, someone will be right out to fix it"No one camei called and literally spent hours being passed to dif

When my husband passed away AT&T was impossible to work with to get my account name changed and billing payment account changed After many failed efforts to get these two issues updated, AT&T's representatives succeeded in locking me out of my account for failure to pay even though my husbands account was being charged My new account wasn't linked to any actual billing to enable payment Was still charged overdue charges for the month my husbands account was charged Representatives and supervisors never listened to the issues and kept reiterating what they could not do with their computer systems to fix my account When I asked to have the $overdue charge removed I was told it couldn't be done then after talking to a supervisor who said the adjustment had occurred but couldn't be seen on their computer screens Now I have to wait to see if the next bill shows the changes Another month of checking their work which I don't anticipate is done correctly given this track record The bottom line is failure to take these account issues seriously, no accountability or follow up by representatives or supervisors AT&T is really a mess If such obvious issues exist in such a clear cut case, what outrageously bad service is happening with other service calls What I have experienced is shameful and I just pray for another service provider that is competent and accountable to compete in this space This is what happened when the former AT&T went out of business You can't treat paying customers that are experiencing problems with their failed systems like they are a nuisance Fix the problems when customers contact support, be accountable and follow up like a real professional company
An Absolutely disgusted customer

Not providing UVerse services when the entire neighborhood is able to access
Trying to get internet access at our home All the neighbors have it, there are at&t poles in eye sight and I am unable to get it I have called customer service, contacted them via FB, have an escalated ticket and all of them have never been answered nor called back I would like to know why our home can not get your internet service when everyone else canthank you

Service Type: Residential ServiceAccount: XXX-XXX-XXXX-XXXAccount: XXX-XXX-XXXX-XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0Our phone service has not worked in monthsIt's seems like a hassle to get service from AT&T to fix our landline, so we decided to cancel the serviceIt's unreasonably hard to cancel our landline serviceTwo previous calls to the AT&T landline help line resulted in over minutes of waiting for a real person; I just gave upToday I finally reached a real person and learned that I had to call a special cancellation line which I've now been on hold with for some timeAT&T makes it unreasonably hard to cancel your serviceThe ability to end a contract shouldn't be cloaked in mystery and take numerous attempts and much customer timeI just want to stop paying for a useless service

Had a prepaid plan (on autopay) for a family member while they were in the statesWhen she left, we tried to cancelCouldn't get into the account on website to cancel as we forgot password and had difficulties in resettingmonths later, and zero activity on the phone, we were finally successful but had to go through credit card company to cancelCompany refused to refund last payments (total of only around $- but it's the principle of it)Very disappointed in AT&T customer serviceLost a customerRevdex.com lowest available rating was a star but I would give it a star rating if I couldNever Again!

On july I ordered at&t triple play for A month for months At&t did not honor this oral contract.I have called about times , Each time they make me a promise and then each month they charge me what they want to charge meI know what I agreed toAt&t is not an honest company