AT&T

At&T is the worst service ever Iam currently I customer and Iam treated like dirt!!! THEY DONT CARE ABOUT THEIR CUSTOMERS AT ALLLLL!!! Won't be with this company anymore!!!!!

A referral program was offered for Direct TV$for the friend $for me and then they reneged on the offer
11/I called at 7pm to sign up for direct TVI inquired about the friend referral program I was told My friend would get a $visa gift card and I a $visa gift cardWhen I we went to sign up for the referral we were told this promotion did not existI call the next day at 8.30am and was told this promotion does not existI asked for a supervisor which did not answer the phone or call back for over hoursI then called headquarters to file a complaint and they too were less the apologetic that of their account reps told me the same promotion of the visa gift cardsSo sad to bad was pretty much what I gotI then canceled my direct tv serviceIt is appauling that a company is using the switch and bait tactic to lure people inIt is a disgrace

Solve my problem given by at&t
I ordered dsl+ phone line for my small business with discounted price for bundle package
But only dsl work and salesperson said landline will start within one weeks as they will port number which never happend but I am still being overcharged with no phone line used my own wireless moderm and saleperson promised $rebate which I never received started service from Nov but no phone line active till today March
I called at&t several time almost everyday
Just long wait on phone at least to min each time I do have all call records if needed if someone pick up they either hangup saying hello hello I can't hear u sir or they simply do call transfer from one person to another with long wait and no solution
I need quick response ASAP very upset of at&t service
very irresponsible customer service rep
very unsatisfied service
Hope to resolve this issue ASAP

I have U-Verse and regular phone service with AT&T, the phone doesn't seem to have issuesThe internet is constantly having issues of not working or cutting in and out of workingI have called several times for service to fix the issueEach time they come out they put some time into the "repair", then tell me that their system says it tests fineThey leave and it starts cutting out again constantlyOut of the several service repair appointments, three times I set aside half a day to sit and wait for the 8-window of timeNobody shows or calls for the repair appointmentWhen I asked why nobody showed or called, they said that the technician needed a ladder and didn't have oneI asked customer service for a credit to show good faith since I had wasted my time and my internet has not been functional half the time for several months straightThe person gave me a $creditI spoke with his supervisor, she could only give me $creditAt $dollars a month, more than six mont

I subscribed to AT&T Internet last May When they first installed the internet, their technician was late for hoursTheir internet also dropped all the time Since day one, I dont have a good internet connection I called several times to have them fixed the problem, but they never did.They also told us that they are sending a technician to our place to fix the internet We took a day off and waited for a technician but it did not show up We called the technician and he informed us that he will come the following day We took a day off again just for the technician and for them to fix the problem, unfortunately nobody showed up for two days We wasted money and time for two daysThat's when I decided to cancel their service upon speaking with the representatives, they informed me that they are going to refund me the full amount that I paid for the inconvenience that caused meThey sent me a statement today, June 23, which states that I will only be refunded of $

I was outright misled by the AT&T mobile account manager (Eric) For switching our contract to AT&T we were promised a monthly plan for all phones in the amount of $(including taxes and fees) We were promised $1,trade in allowance for our old smart phones This was to be paid to me in the form of debit cards (which would be used to pay the $1,Sprint early termination fees) I have only received $ We were also promised a $credit for a flat screen TV There were several witnesses to these conversations The monthly service bill continues to be billed at $per month We literally spent hours each month to on the phone with ATT customer service In the first month the customer service rep uncovered the error and corrected itHowever the following month the same thing - after hours the customer service uncovered the error and fixed it again Now I received my third bill and no one will help correct the issue The mobile account rep (Eric) has not returned my many calls or text messages over two months At&t continues to give us the run around threatening to cut off our service We request to speak to a manager and go to voice mail - no return call This issue is in regard to my personal service - not a business

Service Type Residential ServicebrAccount XXXXXXXXXbrAccount XXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 0brbrFor the last months Atampt has continually tried to scam me with overcharging They continued to charge termination fees even when the situation was resolved and generally practiced unethically I have never experienced such unethical business practices and feel that these types of practices do not belong in a civilized workplace

My AMEX account was charged a payment of on December amp on December 2016.In addition to these charges on October on November amp on February I have spoken with ATampT representatives by phoneamp online chat 8-times in the last months to dispute the payment of amp I was told that my account was sent to the Claims DeptI was told that American Express declined the the charge of but AMEX said they never decline a payment.I faxed amp mailed copies of my AMEX bills as requested my the Claims Dept.The bills were not acceptableThey asked for copies of AMEX39s EFTAMEX does not have EFTsOne time I was told that my account would be credited evidently to correct an over-payment in DecemberThis transaction took place January but charged again on March 2017indicating that I was in arrears.To date I have not been contacted by ATampT39s Paym

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have used ATT u-verse service since they started offering in my area and I was very *** with it and recommending it to everyoneIn trying to reduce expenses I took out u-verse TV and kept the internetSince that moment my bandwidth was affected and ATT after several visits not able to solve the problemOn the first visit, the ATT employee said that he was even surprised that I had serviceHe was referring to the condition in which ATT equipment out in the street areI spent countless hours on the phone with them and the only solution they give me is a technician that doesn't fix anythingAfter a hour day I want to rest and watch some online movies which I can't because the service is extremely slow

Service Type Residential Servicebr/Account XXXXXXXXXXbr/Account XXXXXXXXXXbr/Reached XXX-XXX-XXXXExt br/Day Phone Impacted Phone XXX-XXX-XXXXbr/Accept Agreement 1br/br/Ive got checks where ive sent in my bill every month since Jan and last month of June I sent in my phone bill and Att sent me a check back for the amount I paid and now they say I owe them and I called them and I was going to pay it with my card and they said I still owe more money and ive sent in my bill for July already and they made the mistake and they dont wont to fix it but they want me to pay for their mistakethey then went back to Dec of and said I missed a payment and I have a check to say I didntthey then say it was because it was because I paid on an old acount and thats why they sent me the checki pay on the bill that they send me every month and they want to cut my phone offevery time I call them there is some other reason why they are charging me this and never the same thingth

phone services keeps going out and I need a land line to receive calls for work try calling customer service and get a run around the company has stated for over two years they need to replace some of the lines but haven't done it yet just getting tired of paying for a service that does not keep the equipment up

I ordered to move my internet moved to my new house but *** erroneously did this too early and I lost my pricing that was locking in for life
I have the "internet 300" planThis is $and with a $off credit that was locked in for lifeMy bill is always $a monthIn December 2017, I called in to inquire about moving my services to my new home which was scheduled to close on March The CSR confirmed that the "internet 300" plan was available at my new location and said that his system wouldn't let him schedule that far outAlthough I would have been happy to call back closer to the move day, he assured me that he could tentatively schedule a sooner date on the calendar and make a note in the system to reschedule it to March once that date becomes availableI assume that he followed through with his plan on February 19/because I got a confirmation email with the correct scheduled date of March About a month ago, my internet stopped workingI called in to fin

A new price was given to me at $a month plus tax back in january, along with a partial month credit which was never applied
Back on january 5th, I called at&t to request that my service be turned off because every single month i've had to call in and get my bill adjusted for various reasons
Those reasons range from the bill changing from month to month even though I was locked into an agreement for up to a year at a time, to late charges because they refused to adjust my bill and told me they would "fix it later if I paid it"
also another answer was "well one of your discounts just expired" which makes zero sense if you're locking me into one price for a year
they also went against their own policy by disallowing me at first from having service by saying my credit score was too low which was not the case because of a letter of denial sent by them with my credit score on it which was clearly over the threshold
When confronted with this information by the other accoun

Since bundling my DirecTV services with AT&T internet services as a combined bill, my experience with the company has been horrificI am forced to call and dispute my bill every single month since doing soMy disputes are in regards to billing discrepancies (i.eincorrect charges, missing rebate credits and overcharges)It got to a point where I was calling and following up 5-times a month to ensure I was receiving the credits or refunds the various representatives had promisedThe customer service I have encountered with AT&T has been been great, but this has been absolutely unbearableEvery person you speak with either gives you the run around, information or cannot be understoodI am sick and tired of having to inspect every single bill for THEIR mistakesUnfortunately I am under contract, but I am going to try and do everything I can to get out of itAt this point the $fee would be worth it, so that I never have to deal with them againBUYER BEWARE
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The most horrendous customer serviceOutright blocking the market for DSL and not providing service
I have never hated dealing with a company as much as I do AT&TFirst off you employ extremely poor English speaking people who have no grasp of American customer serviceOur service was cut offOur balance was paid currentWe have requested home internet and told that there are no available service in our areaBoth neighbors have AT&T internetMy router still picks up my signal yet my port is taken? I have had a service tech verify that the port is in fact availableHowever, ATT will not allow service due to pushing UVERSE serviceThat will not be available in our areaI can't understand why you would turn down money? Why you consistently employ reps who refuse to transfer calls to supervisorsReps who consistently repeat the word "actually" in an extremely sad attempt to communicateI am running an online business that requires I have internet at my homeI am just not com

I have been paying for hi-speed internet for at least years I have not been receiving it I called last night and they finally set it up so I am now receiving hi-speed It was so slow until I called They said I have too much on my computer, which was not true I want to make people aware of my issue

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T Uverse Cable and Fiber internet was supposed to be installed on 12/29/between o'clock PM and o'clock PMThe technician was hour and minutes late to the appointment arriving at 4:PMThe technician knocked on the door around 4:PM and asked myself and my wife where we would like our services to be installed, we proceeded to inform him where we would like the services to be installed and he informed us that he needs to go outside and run some wiresThe technician was outside for about an hour searching for the box and conduits to run cables from node to my homeWhile searching for the box and conduits with his detector, the technician found that the sidewalk is covering the box and conduits for him to be able to run cables to my houseThe technician then proceeded to

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1After many many contacts in the At&T billing departments and according to the repairmen who initially installed the Uverse repair lineThe At& T billing department without my permission or knowledge created a new account number, which is illegal and all the Uverse promotional items without my request or approvalBut, with charges amounting $in June After filing a complaint of these charges my new account with the new charges with Userve were removed and credited on the promise that no Uverse charges would be assessed to me ever againIn approx July everything that was removed was added againThe billing dept stated that no telephone service with Uvsere can be added without my approval, however At&T knowingly reactivated the account with new chargesMeanwhile, knowing that the ne

Service Type: Residential ServiceAccount: XXX XXX XXXX XXX XAccount: XXX XXX XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1When I moved at the beginning of October, ATT was unable to find my existing account and was therefore unable to transfer or cancel itI finally decided to set up new service insteadWith some effort on the wiring outside my unit the tech was able to get the service installed; however, after he left we were unable to get internet access on any of the computersAfter several extremely frustrating phone calls to AT&T (where nobody was able to help me or give me any answers), the internet service started workingSince then, service has been intermittent and extremely slowWe are paying for 6Mbps and typically receiving -In the evening this drops to .8Mbps downloadYesterday I received a bill from ATT which included services which I specifically stated I didn't want for

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have contacted AT&T times regarding an additional $plus each $late fee for non payment on items that were returned I was told by AT&T that the items were in their possession and that I did not need to pay these funds yet my bill has not been credited accordingly The customer service people have refused to place me in touch with supervisors that can handle this situation and therefore I am left no other option than to contact an outside professional that can assist me in obtaining justice as a consumer I have each emails from AT&T regarding this yet no action has been taken on AT&T's part to remove the charges I am seeking action from the Revdex.com to assist me in resolving this matter
Product_Or_Service: U-Verse Account
Account_Number: XXXXXXXXX