AT&T

Try to make money

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was charged for failure to return the internet equipment I was not able to return the equipment because it was permanently connected to the wall in my apartment I explained this to ATT and they told me on 9/they would send a tech on 9/and have it taken care of within days Once this was completed, they would refund my moneyI then called back on 9/to check status on the return and they said the ticket is still open I called back again on 10/and was told the same thing It would appear ATT is stringing me along and hoping I go away, but I will not My complaint is to request ATT do what they said they would do and refund the money promptly

Bill continues to increase Despite a yr contract guaranteeing service price! Services continue go from BAD to HORRIBLE
The worst thing I EVER did was to switch my service from Verizon & TW to AT&TThe price continued to increase for less than substandard serviceOn 03/27/15, I finally called to discontinue my servicesI spoke to a supervisor named *** (ID# *** who told me he would lock in the prices on my UVerse & mobile accounts at $plus tax for a one year periodSince then, I've had to call almost every other month due to price increases OR UVerse service, internet or phone line that's not working properlyOn 10/21/2016, I started getting a no signal message on my TV every few hoursI had to reboot the system which would resolve the problem for a few hours and then the connection would be lost again On 10/24/16, the signal would not reconnect no matter what I did! I called AT&T's so called customer service and after hr and minutes of speaking to

I was sold uverse internet service with the promise as having all of my at&t services combined on bill as a yr custThis is still not corrected! I am tired of getting collection calls on an acct that I dont have a bill or acct number forThe service has not been working properly since installation and I've had several technicians interrupting my timeI received several collection calls today so I called right away to explain my bill is not due to the 18th of August! The bills were never combined as requested and I even called the 2nd to the last week of July to complain and ask for it to be done once and for allI dont feel I should be paying for a service that is an entire speed grade lower than what I was sold! Not only was I lied to so you can gain a sale, you continue to ignore the request of combined billing I was reassured at the time of service enrollmentNow I'm being told nothing can be done because of the past due amount! I would like these fess for service to be

Two phone reps scheduled the wrong appointment window, the 2nd one cancelled the appt resulting in a week delay of installation
On 9/19/I called in to place an order for internet serviceI requested a specific date for installationThe rep advised since I was requesting a Saturday she said she needed to override the appointment but that it was no problem I requested this date and time since Directv was coming out to upgrade my equipment On 9/I received an email stating my appointment was for Friday 10/I called on 9/and the rep advised once again that they needed to override for the Saturday appointment but that is was no problem On 10/I realized at 5pm that I had not received a confirmation phone callI called in and the rep, jamil?, who was awesome in fixing this issue advised that the last rep not only CANCELLED my order but that the original order was never fully completed They have now advised the first Installation date is Nov 3rd, nearly weeks lat

I asked specific questions and was mislead regarding cost AND services I asked them to review the call as the initial information I received was different from what I was billed The issue is still not resolved Wish I could easily cancel b

Service Type Residential ServicebrAccount XXXXXXXXXbrAccount XXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrOn December XX XXXX I elected to subscribe to AT&T plan in lieu of Time Warner due to a promotional offer on their websiteThe installation appointment was scheduled for Monday December at amUpon arrival the technician noted that a duplicate order was scheduled and he had no other recourse than to cancel my order and request that I contact customer service to rescheduleWhen I contacted the ordering department I was informed that the service package that I ordered was not available via phoneThe agent said she could offer another plan for the same amount; however the package offered did not include the same featuresI immediately objected and informed her that her offering was not an optionAfter speaking to two additional people I was assured that my package plan would not be altered and that the appoin

I am extremely dissatisfied with AT&T lack of humanity The first week of March 2017, my condo complex caught fire and every tenant of the complex lost EVERYTHING, even a life was lost in the tragic fireNone of us were allowed back into the property to retrieve anything I am now being billed by AT&T for the unreturned equipment and have been told that even if the equipment was retrievable I would be responsible for the damages Their only suggestion is to make a claim to my insurance company I have minimal coverage when it comes to replacing everything, when I say everything I mean anywhere from a toothbrush to a couch and bed I am blessed that I was able to get my pets out, because some did not When I contacted Spectrum they wrote it off, at least they know how to treat their customers when the unimaginable tragedy strikes

AT&T Internet purchased this service last year I have had technicians and line techs out to my house to fix or resolve issues 5-26-I woke to no internet service once again when I called AT&T I was told it was my brand new box that AT&T sent me and that I needed to purchase this extender/booster I was on an app that was provided by a tech it told me that my box was fine and that it was AT&T server that could not be found I have never received a credit for the months of no internet I have had to take time off work for their techs and I am still no closer to having service I have months left on my contract with them and I just want to have internet service when I pay for it
This service is a sham when they try to up sell boosters to the wifi box that they provide for a sqft area
Product_Or_Service: Internet service

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I received an email stating that my equipment was outdated and needed to be upgraded on July 24, After several attempts to reach someone, I was told that the equipment was ordered and I would be notified when my equipment was in and my appointment would be scheduled On August28, 2018, I received an email confirming my order This was over a month later? On September 25, 2018, another month later, I received a text stating that I had an appointment scheduled for September 26, between and PM No one showed for the appointment on September 26, and I never received any notice of the appointment being changed or cancelled When I called on September 27, to inquire about the appointment, I was told it was cancelled I asked who cancelled the appointment, and they could not

Acct.closed 10/10/Being billed $with no explanationToday contacted by law firm stating billing for acct that was closed on 12/28/
I have NO idea why Im being billed I was emailed from the "Office of the President" with misinformationI was offered a number to contact their office, however, No one will reply to my call or my emailsMy account was forwarded to a lawyer's office saying the bill for the account that was closed 12/28/
08/Service placed on Hold when I sold my house to be transferred 10/at a new residence
10/InstallLearned reconnect impossible due to apartment locationTOLD contract terminated
10/Called to confirm cancellation- Agent unaware advised that I would receive boxes to return equipment All drafts would be credited
10/Called to confirm cancellation- Agent unaware and advised that I would receive boxes for the equipment Given reference ***
11/Billed I spent hours on the phone and insi

My complaint is more of a long, drawn-out, overall treatment of my service by AT&T, their phone service, unclear monthly charges, and terrible communication with their in-home installation services This company is responsible for the worst experience I've ever had with any business in my entire life First, their customer servicewhich for this company I can only assume is meant to be an ironic phrase I've never seen a company, through every step of a problem, get every single step wrong Most recently, I wanted my service moved to my new address, and my girlfriend's service cancelled completely
After spending two hours on the phone on two separate days in a row, we were able to cancel my girlfriend's service, and scheduled a service transfer for two days later from 1-3pm Easy right? So, I take off work so that I won't miss the service time window, I wait two hours for someone to show up (Mind you, this was all explained to us as what we needed to do over the FOUR HOURS

AT&T had excellent cell service and receptionThey're representatives are friendly and are quick to offer assistance, however there is no communication within the areas of the company
After trying to transfer a number to my account and order a phone, I found that I was given an additional line, and signed up to receive phones (a buy one get one offer I was not informed about), and charged taxes on bothBefore those phones arrived, another phone arrived at my residenceGetting no where over the phone, I took all the phones to a store in order to figure out what had happened and remedy the situation
The representative at the store called customer service with me on speaker in order to straighten it outHe got no where and called over his managerShe informed me this would take about hours to fix, and couldn't understand how this happened(Neither could I)When I left the store, I was informed that everything was straightened out, and to send back the extra phone (as I agreed to take the free phone since mine was paid off and ready for an upgrade)
The disputed phone was mailed back through USPS in the return box using the label provided
Now two months later I have spent 16+ hours distorting the charges, and am now being charged for a phone I was told was free in addition to the disputed oneMy service has been shut off multiple times, I was not informed when my initial case was denied, and I was even blamed for not taking a picture of-- or writing down the number of-- the label provided top mail the phone back
When finally I attempted to track the package over USPS, they were unable to provide me with information on where the phone would have been sent back to (vital information to track a package)
AT&T provides commission and cookies for aging lives, selling phones, and having people sign up for promotionsThis reeks of them covering up attempts to get such bonuses, and a refusal to work with their consumers
Each time I speak with them I am asked the same questions-- all leading to me making a mistake-- even after they are provided with case numbers and asked to please read the notes on the case
Transcripts of their Chat app are sent, but with no time stamp other than the beginning of the conversation, so I am not able to show the hours logged in attempt to fix this problem

I called in June to add more data to my cell phone plan with AT&T WirelessThe gentleman told me I could get unlimited data on my mobile phones if I signed up for Direct TV and internetHe communicated that my bill with mobile, Direct TV, and internet would be around $and my bills would be combinedIf AT&T will go back and listen to the recording in June when I signed up, they will clearly be able to hear the agent tell me my combined bill will be around $for mobile, Direct TV, and internet
Up until this date, I am still receiving two separate bills, one for $for Direct TV and internet and a second bill for cell service of around $
I called in early December asked how much it would be to cancel my Direct TV and internet service and the AT&T representative ask why...I let her know the story above above and she said, I have heard this a lot lately...please listen to the recording of our conversation
This is a classic case of bait and switch on AT&T part

I had wanted to bundle my servicewas quoted a price and when they got to my house the price was 50, 60, dollars morein the meantime I stayed home from work over times for this and was promised it wouldn't happen again but didnext times I just wanted to upgrade my internet and was promised there would be no issueswell no phone calls and no showsno one cares and no one has answers and says they shouldn't have booked me on Saturdayswell it also happened on Fridays tooam sick of this and they said we can reschedule but can't promise someone will showI am self employed and lost thousands of dollars over thissupervisers just pass me on to another person and on to anotherno one caresthis is not right!
Product_Or_Service: att upgrade internet
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement :
*** came to my property on or about May and damaged the center part of my drivewayThere is detached rubble and stone in the center of my driveway (at the end of my driveway)The *** workmen had their drilling tools in my driveway, and I had to remove them myself so that I could park my car in the drivewayAlso, the *** workmen dug up a patch of grass on my lawn and the grass has failed to grow back
Lisa with *** (Employee L6633A) stated on June 19, that the a Risk Management Team would come out to fix the Drive way and my lawn
I called to set up new Fiber Optic Internet Service with *** and *** (Employee AB556Y) stated that there was a $a month plan that I could sign up forI asked *** if there was any way that my monthly *** could exceed $a month, and he

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0With the exception of one time in 2016, every other time I have experienced multiple transfers of my call when inquiry about services, billings or technical issues Each time, the new representative asks the same ID questions instead of the last customer service rep providing this "warm hand over" before adding the customer into the callMy typical call time with any of their services is minutes, at minimum, the majority of this call is spent trying to get to the right person The IVR service is no better than talking to their International customer service reps, no thinking out of the box, just repeating a script Then when you think you are transferred to the correct service personnel, ***! - you're not and they must transfer you again Today, I called to simply confirm an appointment m

On August 2017, AT&T personnel damage the one side of my brand new houseI just moved at the end of July
AT&T personnel came to my house on August to put the wires under groundI noticed when I was installing my water hose the wall of my house was damage It was obvious to me base on the location of the damage and where they did the digging on the ground that the machine they use cracked the wall of my houseIt takes something very strong to make that type of damaged to outside wall I took pictures of the damage and the line on the ground where they did the digging Please note that AT&T personnel never knocked on my door to let me know they would be working on the yard of my house I want AT&T to pay for the damages, I hope AT&T do the right thing and pay for the damages without going to the courts I will happy to send them the pictures I took and they are welcome to come see the damages at my house

On August 22,my account was initiated with Account#XXXXXXXXXWhen I set my plan up I specifically stated that the main channels I wanted and watched were *** and ***Those specific channels currently state " I do not subscribe to those channels" I contacted AT&T Customer Service on August 22, and informed the male agent that if he could not provide those channels as promised to cancel my accountThe agent stated he would document my account since that what is what I was promised and have billing retentions contact me back within hoursSince, I never received a call back from the billing retention department I contacted them on August 19, I spoke to a female representative and she Informed me that it was a satellite package that I was quoted and there is nothing that she can do for meShe stated that she would cancel my account and that I would have to disconnect my equipment and take it to ***So let me get this right, I was misinformed and wasted my

AT&T has said that I have missed two payments in the last several monthsThe first time in November was resolved immediately after the bank sent them a letter with proof of payment This time the bank faxed a copy of the endorsed and cashed check to AT&T but they will still not do anything until THEY find the missing paymentAnother thing that I found unsettling was when I called yesterday to try customer service before getting bank involved, they wanted my checking account #, to check my claim of payment themselves