AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had my service transferred from my old address to my new one in September of I was later called about a promotional plan if I upgraded my services to include Direct TvFor all services I would be charged $89.99+ taxes and fees totaling ans average of $120-per monthAfter December bill I began to receive bills in the amount of $172-205/ monthEvery month since we have called about the incorrect bill and have been given ***After calling back several times every month & requesting to speak with supervisors, they usually end up crediting us and assuring us the bill has been correctedOnly to find the following month the problem has not been resolvedOur service promotion has been like out the system and they claimed to put us back on a promotion plan closest to it but that never w

In April we disconnected service with ATT because my active duty military spouse was being transferred via military orders to a location that we were unable to use UVERSE service atATT has charged us for service after we disconnected itATT was unable to provide statements and will not correct this issue stating they no longer own the account since it has been sold to a collection agencyUnder the soldiers and sailors act, we are protected against this type of activityThe collections agency the account has been sold to, *** is unreachable by phone and has not yet replied to my email attempt to reach themThis is having a direct impact on my background check for employment with the *** of *** and I need it to be corrected immediately

Ordered DSL in Decemeber, did not receive a bill and had set up auto payReceived a collection notice in January and called customer service
I ordered DSL in December and set up auto pay by phoneI never received a bill for the service and the money was never taken out of my accountthe bill amount was supposed to be around $a month for serviceI received a collection notice in January due to no paymentWhen I called they said they never had my payment information on fileI also informed them I have yet to receive a bill, an email or even an account numberAfter being transferred to several different offices I was told I owed $I said that is not what was explained to me and that if I indeed owed that I would pay it but I would be canceling my servicesThe manager said well I would hate for you to pay today because I will be making some adjustments and will be sending you a new billTwo weeks later I received another notice that I now owe $and was told on the phone

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On August I contacted at@t by phone and negotiated a new contract for services I was told by their rep that I would be locked in a contract for year for the amount of $per month When I got my bill last month it was for the amount of $ I requested no changes to my services at any time I called AT@T and was told this was an increase across the board I told the rep that I agreed to a binding contract in the amount of per month I was also told that if I canceled my service that I would be breaching a binding contract and that I would be charged a cancellation fee for doing soAccording to at@t, they can breach their contract with me at any time and raise my rate during the contract period, but I cannot without penalty In short, At@t has breached the contract th

Horrible customer service My Uverse account was debited after I cancelled the service, I was told a week ago it would be refunded Imagine my surprise when after waiting a week I was told it was going to be to weeks to get it back I guess when you are a big company you don't have to worry about the customer

Dear AT&T,
I have been an AT&T customer consistently since the mid-80's We moved last year and had to change our phone number if we stayed with AT&T phone service and because we wanted to keep our old number, we just kept Internet service after the move Prior to the move, we had Internet service and phone service with A&T for years with the same number
I have never received such poor customer account handling as I have the past months I forgot to pay a bill last November, and when I received the next bill, I paid both months and the late payment fee In January I received a $charge for "Restoral Fee" When I called up asking to cancel our service, the fee was removed, but I don't feel I should have been charged that for being late with one payment And the fact it was charged months later makes me feel as if it was charged in the hopes I wouldn't notice
Because DSL is just offered in our neighborhood and I couldn't be told if UVerse would ever be available, we have switched to Cox Internet I canceled our AT&T service on May 9th I received a bill dated June 5th for the entire month of June for $ I called customer service on June 16th and spoke with Vina and she said I would receive an adjusted bill in July and I should wait for that bill to make my payment And that I would not be charged late fees because I have cancelled my service
I feel like AT&T was just trying to get another full payment from me I guess you need the you probably would have earned in interest from the $some dollars you would later have to pay me back I think good customer service and fair billing would be worth more than that
On July 14, I received a revised bill from AT&T for $dated July 5th with a due date of July 27th On this SAME day I received a letter from AT&T Credit and Collections dated July 9th wondering if I've overlooked the bill and please pay immediately
On July 15th around 10:AM Central time, I called the customer care line at 800-288-to complain about this collections letter I was told by the agent that this was due to not paying the bill in June and before I could explain that I had called, she told me I needed to speak to a billing agent at 800-288-(the number I just called was on hold for some time so she could review my bill) and then SHE HUNG UP ON ME
I paid you your $by July 27th And I will never use AT&T again unless I hear that their customer service has been tremendously improved
On July 27th my neighbor explained that all the utility flags in our neighborhood is because AT&T is getting ready to install uVerse Maybe if you had told me this was coming when I asked in the spring, this annoyance could have all been avoided Your loss

In November Palmetto fairway Condominium decided to change it service to another phone company.We called AT&T to turn off the service, lines and internet servicesThe new company started working with us the same day that we finalized AT&T servicesThis is a condominium and there is no way at all to be without any other service.We sent the final payments to AT&T.AT&T didn't disconnect the service who knows why until February 2017, while we were getting services from the other company.Now AT&T is trying to collect $for services that we never gotWe finalized with their services in NOVEMBER and because of their lack of understanding are trying to collect extra money???Well we have proof that we cut the service and we started working with the other company the same day that we finalized with them

Service Type: Business ServiceAccount: MXX-XXXX XXX XXXXAccount: MXX-XXXX XXX XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T will not let me cancel my business services and I keep receiving bills for services that I tried to cancel months agoAT&T makes it very difficult to disconnect services, and my business account manager has been no help at allAT&T is the worst experience I have ever encountered in the business worldThat is why I have been trying to get rid of their servicesAwful company
Product_Or_Service: Business phone service

AT&T has charged my credit card for services after my cancellation date with the company
On 9/I called to discuss my options as my promotions were endingWe couldn't find a package that worked in my price range so I asked to cancel my services at the end of my one year contract periodThe man set it up to end on 9/Unrelated but happening at the same time, AT&T needed to repair a cut line and had a service order open for thatOn 9/I chatted with an AT&T agent to cancel the permanent burial of the outside cableHe assured me that the order to bury the cable was cancelledAdditionally I requested confirmation that there would be no additional charges on my account and he said that was correctI can provide the chat documentation for referenceWe got home on 9/to find that they hadn't cancelled the burial order and that an agent had come to bury the wireThe person burying the cable cut other lines in our yard and messed up our recently finished stone driveway buryin

First my advise to everyone is not to buy At&T *** combined service
I bought this and had to make numerous calls and I still ended getting collection call
AT&T salesperson sold me Internet/TV but when I got TV installed I was told that XTRA package is not included and I will have to pay moreI explained them that I have a signed contract with me but was told that since it's not in ***s national plan they cannot offer it*** TV agreed to terminate my contract without any early termination feesBut then received bills from ATT and *** for more than $I called both, ATT and *** (spent hours and hours on phone as no one knows whats going on since *** TV are going through the merger)Yesterday I got a call from collection agency and was told to pay I or it will end up on my credit historyI bit a bullet and paid themI am AT&T customer from last 15-years, but now no more business with AT&TI still have my cell phone service with them but going to move it to other provider

Last time, I spoke with AT&T was in AugustI went to the AT&T store (which I prefer to do because in most cases they can handle my business and personal Uverse accounts at the same time) to address these outrageous billsThey told me there were no promotions to help me lower my collective billThey advised me to call the loyalty number; I did
At 6:pm central standard time, as leaving the att store, I dialed on my att phone; I was on the phone until 7:pm central standard time and my issue did not get resolvedI was transferred to multiple low-level employeesLoyalty transferred me to UverseUverse transferred me to businessThe line disconnects, I call back and do it all over againWait on hold, someone picks up, unable to help, transferSmall business owner's nightmare!
Eventually, I was connected with a supervisor's supervisorI explained to him that I went to the att store trying to lower my $monthly billsI told him that they were unable to help because there were no promotions available at the timeI explained to him that I have been with att since the beginning of the millenniumI explained to him that I wanted to lower both of my billsHe told me he couldn't help me reduce my Uverse bill because that was a different sector of the company, a separate entity
I was dumbfounded a supervisor's supervisor at a telecommunications company couldn't communicate with another supervisor from another branch of the corporation after low-level employees bounced me back and forth between the twoI explained to him that this customer service is unacceptableI said to him that neither sector was able to address any of my concerns, and that is why I was adamant to speak to himHe eventually said he would call a Uverse supervisor, but the office was closed
After a week and a half of contacting AT&T, my above issue was resolvedThe senior account executives (for UVerse and Business), had no idea why the other account managers said there were no promotions to lower my billsThey were able to cut my UVerse bill in half per month and saved me about $per month on my wirelessI stated that the lack of internal communication within the company is astounding; they ensured that these problems would be addressed
So, I decided to give AT&T another chance today, and they failed miserablyI called today at 10, or am, and I asked if they were still offering the iPad deal for $The representative told me that they could do thatRight then and there she asked me if, I would like to add the iPad to my planI said I would go to the corporate store and add it myselfWhen I went to the corporate store, they tried to add the iPad to my plan; they couldn't (unlike what the representative told me earlier today)
I also saw a number that I was unfamiliar with, and I investigated itIn May, I went to an AT&T corporate store wanting to add an unlimited hotspot to my business plan; I spent five hours with the store's general manager and phone representativesAfter five hours, the GM and the several phone representatives said that AT&T no longer offers unlimited hotspot for businessI returned the hotspot right then and there; I did not leave the store and was still charged a restocking feeHowever, since May, my account has been charged $and change every month because of the corporate store's GM did not remove the hotspot on my account
After two hours in the store today and being told that I had to buy an iPhone for the promotion, I decided to call The first person I was talking to "Jessica," said that she was able to add an iPad to my account without buying a new iPhoneI said okay, we went through all the steps; I gave her my credit card number and everythingHowever, during the last stage, the call was disconnectedI waited for a callback and did not receive one; called againWent through the whole process again, to get to the point where I have to buy an iPhoneI requested to speak to a supervisor, explained my situation(s), and she stated: "We failed you as a service provider."
Bottom line:
-A representative told me earlier I could get an iPad 32GB $20/m unlimited data for a one time cost of $-The store representative told me the same until the final step, and then he said oh you have to buy an iPhone
-The phone representative after him went through the whole process, took my credit card information, but the call disconnected
-The phone representative after her went through the entire process, took my credit card information, but then was told that I have to buy an iPhone-I was being charged $20/m for a hotspot that I have never purchased or used because no one is educated on the current products and plans AT&T offers-Every AT&T employee is subjected to poor training, resolution, and retention because of upper management's neglect of customer needs and satisfactionIf this were not true, I would not be passed around like a pinballIf this were not true, every employee that I talk to would tell me the same thingBut since this is true, expect to be transferred multiple times, expect each representative to tell you something completely different from what you were told, expect that your issue(s) will not be resolved each and everytime you call

I've spent the last four hours trying to cancel my phone service with AT&TDuring that time I have mostly been waiting for an operator because I've been hung up on four times(Not caused by loss of signal, I assure you, I've been stationary and don't have a problem with dropped calls ever at this location.) As of this review I am still on the hook for a service I am not using and will not be usingDue to this terrible customer service experience I and my large family will be boycotting AT&T for as long as we livePlease go bankrupt soonIf the CEO would like to ride around in my trunk for four hours after which I will charge him 60$ for the privilege of being let out then I might consider us evenYou'll still be boycotted but I would stop telling everyone I meet on the street about what a nightmare you are

I previously called att to sign up for internet service, sales guy lied about speed and when technician would come to install, I found out about the true speed from technician when he arrived to installI canceled on the spot when tech was at houseI am now being harassed by at&t by email and mail about returning equipment that I never receivedI recently just got a bill for $for equipment and if I don't pay by 26th they will send to collectionsNobody at att customer service knows what's going on and they keep giving me different numbers to contactThis is causing a lot of stress and would like this resolvedThank you
Product_Or_Service: AT&T uverse internet
Account_Number: XXXXXXXXX

Misleading advertising of requirements for new service
When I signed up for internet service on line, I was given the option to self install my required equipment with no fee for the installationBut, that same evening, I was sent a message that they need to come to my residence that I would have to pay $to get it installedI called AT&T and asked why the change and their excuse was that with self install, I may have problems and they would have to come out anywayI think it is a poor excuse to get extra money from me when I have the knowledge to install a modem without any help from anyone

I had recently joined AT&T for their home internetbucks a month for just internet who could beat that right? Well I was wrong since I had first joined I was charged for just signing up with them than the next couple of months I was charged over dollars and I had signed a contract saying I was only going to pay dollarsI was getting unnecessary charges like "late fees" when I would always pay my bill earlyI called to dispute and they had "waived" it for next month but the very next month my bill was even higherFor what reason? I have no clueThan one day I was actually late for one payment and everything got disconnected, well suspended but my internet was uselessThan I had to pay a reconnecting feeOver dollars again!

Had to wait hours for repair person to arriveTook minutes to get someone on the phone to order the service

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1I been with AT&T internet for over years and it started off bad cause my service was slow but AT&T work fast to fix that After a few months my service started to slow down again so a representative suggested I upgrade to AT&T since it would be faster so I did that with the $off promo to pay $a month instead of the $some I was paying before Not long after I left the country but my service was always payed for When I came back this may I price issues almost every week with my InternetSo I restarted it often till about a month ago when my service just stop Once again AT&T came out and switch the box but almost as soon as they fix it my service went down again techs later I find out my home doesn't support the AT&T max I upgraded to so before I found that out I notice som

I was told when I got a new line that I could transfer a number from an existing separate account onto my account at a later time because the person
I came in to get a new phone because I needed to I needed to add a line and was told that I could transfer an existing phone number from a separate account to my new line that was added to my account I was promised this by the employee, and yet when I came into the store today to do that I was unable to do so

We have been without a biz phone line for days and it is impossible to reach an agent to get any resolution!
Our phone line went dead days ago and we have been without our main business line during the height of our busiest season We have been trying to get resolution since it went down and it has been next to impossible to reach a live agent We have an online ticket that tells us everyday that there is a technician working on our line but still no resolution and no contact We are losing revenue every hour that our line is down

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We have the Elite Stand-alone DSL internet service ( "promotional offer") at our apartmentJust over a year ago a previous offer that we had apparently expired and the price increased dramaticallyMy husband, *** *** called in to ask him why it increased so much because the service cost to muchThey informed my husband that they had another offer that he could qualify for which would bring our price down to $Although we thought it was still to high of a price we agreed (At &T offers six tiers of internet service, one being the lowest and the highestWe have the second tier "elite" 6Mpbs)The representative perhaps maybe said that this was a promotion, my husband does not recall this although it states that on our bill, however my husband does not ever remember that this "promotion"