AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1At&T installed U Verse TV on Oct19, One TV had no audio when the TV was turned offIn order to have audio the TV had to be re-setSoon after installation, the other TV stopped workingThe TV had no service
I have called customer service timesBoth times I was promised a resolutionI was also promised that AT&T would contact me to up-date meNo one has contacted meThere is no resolution to the problem
This is the second month that I am billed for U verse servicesI have not had service for one month for one TV and NO audio on the other TV

AT&T sucks, and so does Revdex.com!!!!!!! This is now my fourth attempt at entering a review of the crappy service of AT&T and each and every time Revdex.com has sent a message that I have to redo my review

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I got Uverse internet service in January Even though when I signed up for the service I was offered 6Mbps service, when installed the tech said I could only get 3MbpsIt proved to be too slow for streaming videoThe tech assured me that AT&T was upgrading services in the area and I should be able to get higher speed in a few monthsA year later, I received an email saying I could upgrade to 6Mbps for $47/month (up from the $29/month I was paying for the 3Mbps) and I didEverything was wonderful for the past months as I could stream video and surf the web without problems until 6/10/
On Saturday, a brief rain caused my internet service to go completely down for several hoursI reported the problem and was scheduled for a tech to come Monday afternoonMy internet service began wo

This what what I sent directly to AT&T: I was an AT&T Wireless for about years, starting with my first cell phoneI only switched because my husband got a significant work discount with another carrierIn 2016, AT&T's switching promo seemed too good to be true, so we came backTurns out, it really was too good to be trueFrom day one, I've had constant billing issuesAT&T has a terrible habit of changing prices and fees without warning, forcing its customers to jump through hoops to get answers and fix problemsYour promotions are also quite misleadingNo matter how many questions are asked up front, unsavory surprises seem to pop up once the bills come inThe lack of transparency and pricing change-ups are now a part of our DirecTV experience, now that AT&T has taken that overIt's unfortunate, because we truly enjoy DirecTVBut my family is done accepting this unscrupulous, disrespectful treatmentWe've already switched to a different wireless carrier for our phonesAnd we will change our TV service in the near future

This is in regards to Unfair and sub-standard business pratice
Realizing that I was moving and needed to have services I began calling in the early part of Aug 12th and spoke to a Rhonda at Direct TV who was great and set me up with great service and she directed me to AT&T for internet.The conformation #*** to service wasto start on Sept Between 1-3pmI opted to buy my own modem to save money in the long run and was given all the information I needed to know to set it up thanks to *** at AT&T.I went out and bought a Gateway modem that met the specifications.Time had come and gone and we could not get a connection so I called AT&TI was reassured that it was in working order and to check the numbers on the modem and they would reset it so I gave all the pertinent information and a lady attempted to reset it several times.I enlisted the help of family members we could not figure it out.And then the individual on the other end gave the addressSomeone h

To Whom It May Concern:
I recently just moved from Oak to Santa CruzPrior to my move I tried to get everything organized for a smooth transition because I was leaving my old job on a Friday and was supposed to start working at my new job on a MondayOne week in advance I set up for internet to be installed by At&T at my new house for the upcoming SaturdayI was emailed 15-and texted times to confirm my appointmentOn Saturday I waited through the scheduled time with no information of my status until min before my hour window was about to close and I received a text that they were running late and wanted to confirm that I wanted to waitI said yes and I would wait for a delayI continued to not hear anything from AT&T and called at 4PMI was placed on hold for minAfter getting rep he said he would need to go into a queue to find outi waited another minHe finally returned and told me that it would take another and I should just wait on the phone and he w

22,complaints and star ratingWe were SACMMED by ATT - we were over charge in out plan for yearsAlso we canceled a line on our account and they never took it off the accountThey kept billing usThey REFUSE to give us credit for any of thisWe went to Mexico in December of - we called ATT to make sure we had the best plan - they said Mexico was included in our planThen we get the bill and they charged us $a day for TWO linesThat's $in charges plus taxThey REFUSE to give us creditWhat a scam
Then it turns out we have been on the wrong plan for yearsAnd they reuse to credit us for that
We are the bad guy and everything is our faultThe reps were so rude to us did not care that they were losing a customerCrazy
We are switching to Verizon tomorrow
They have literally stolen money from us and refuse to give it back DO NOT DO BUSINESS with ATTYou are warned!!!

My current contract that I had with AT&T Uverse was cancelled in error by the companyNow they will not honor my old contract
I scheduled to move my services for March 3rd I received my confirmation email to confirm the date The following morning I got another email stating my move wpuld take place that dayThey turned off my current home in errorI called and explained they switched my days and I do not stay at the new house yetI informed them to restore my services where I currently liveUpon doing so they cancelled my contract and started a new one for the same services at a higher rate I called back again and explained the error amd was told by several employees over the course of days that my plan I had was not availableAnd that my only option is to start a new contract for a yearI spoke to different individuals and asked for a supervisor none of them would transfer me to a supervisor After calling and refusing to give my information to anyone but a s

Dishonest employees they will trick you into signing new contract I was out of contract with att fiber and wanted to upgrade and try 1000mbps I was never aware of signing new contract and was told there is no contract by customer service however when canceling my service I had to pay fee very dishonest

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I placed an order on August 7, to have a landline phone installed at my homeThere were technicians that came out in August 13,and were here all day installing the phone lineThey assured me that the line would be working properly by August 14, They told me another tech would be put on Tuesday 8/14/to fix whatever the issue was with the lineI have called every single weekday since then trying to get this issue resolved due to the fact that the line is needed for my jobI have been given the run around and I am still without serviceI can't stress enough how bad I need this lineIf I do not have the issue resolved by 9/20/I WILL LOSE MY JOB! That is NOT fair to me at all because the issue is beyond my control yet I can't even get another tech to come out here a

I have called to have my name correctly show on caller IDI have had this problem since December and was corrected weeks ago but now it switched back

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I've signed up for internet and phone services back in September, It wasn't until November or December that the service was actually established As a result, the company agreed to waive the $activation fee for the many inconveniences However, to date this fee has NOT been waived and my account continues to be debited $+ dollars As of Tuesday, February 10, 2016, I called in to confirm auto-payment has been stopped as I refuse to give any more extra money to this company I can't understand why this is so hard to get rightI feel overly stressed having to constantly oversee my money and I refuse to continue calling this company twice monthly and still not have the correct amount debited from my account Please help!
My phone bill should be $and the U-verse internet should

I was sent a internet promotion for $19.95/monthI signed up for promotion before expiration date, ATT said that was no such promotion unless I bundled with another service, but this was not a stipulation in the promotion information (i was at a local att store, where the employees were very helpful, & I had the on-site staff read the promo info to verify that there was no 'bundle' stipulation)I was changing over to att u-verse expecting to get an improvement from the standard att internet, but it was no better & perhaps even a little worseThe ATT staff were going to refer the matter to their RAE-Regional Account Exe
(SELLING & ADVERTISING THEIR INTERNET AS HIGH-SPEED IS A JOKE WHERE I LIVE, AND A FALSEHOOD IN ADVERTISING, FOR ONE & SENDING OUT PROMOS FOR TWO)
I received a bill that did not have the promo price went back to the local att office (where the employees were very nice & helpful), they made more phone calls & it is interesting to note that the customer servic

I have been lied to repeatedly by AT&T over the years, but with a monopoly I was left with little choice, so I reluctantly continued to do business with themThe latest outrageous conduct began when I attempted to cancel my Uverse TV serviceI was told there would be no changes to the cost of the internet service I was intending to keepThe next bill came and it was $a month more than it had beenI called and was told it was being taken care of, but the next bill came and it not beenI contacted customer service again & after wasting more than an hour I was told great news we have it worked out and credits are being issued along with an additional rate reduction for the next two yearsGuess what next bill arrives & none of the has happenedI call again wasted over two hours & I am basically told that the plan or case was not approved so I am out of luck, but the will start a new case & issue creditsI did receive a call from the office of the president & told to expect a call in the next daySeveral weeks later still awaiting that call I was promisedNow another bill has arrived & I was charged a $early termination fee but still am awaiting c call back & all of the credits I was promised as I am unfortunately still a wireless customerUnreal how AT&T conducts business & allows, most likely encourages, this behavior from their RepresentativesIt has to be in the companies cultureHow is this ok?

I have been a customer of at&t for over years but due to what happened during the last week and a half made me determined that this company scams people and its customer service is absolutely horrible! Here is my story:
I wanted to unlock my iphone so I called customer service a week and a half agoI asked the customer service representative how much I owed on my device, provided him with a credit card and asked for instructions regarding how to unlock my iPhoneHe advised me of my balance, charged my credit card and said that I will be able to go to the link on their website after hours, plug in my imei ad24-hours later my devise will be unlockedSounds very simple! Well, it is not the caseafter hours I tried going on the link but it kept saying that I still owed installements, I tried it again and again for several more days but it kept insisting that I still owed money even though my credit card was chargedI called customer service and after being placed on hold for over minutes I was told by the representative that she wasn't sure why I couldn't follow simple instructions that the link providedAccording to her, when she plugged in my imei it workedShe told me to sit tight for more hours and I will receive an email that my phone was unlockedWell, I received an email that my phone was unlocked, met with a buyer, she tried to use her sim and it said that I still owed installments in the phoneI was so embarrassed because I'm sure to the buyer it seemed like I was trying to scam her! I called att again and they insisted that my phone was unlockedAfter being on the phone with them over an hour and being transferred multiple times because apparently I have a combined account with my internet and tv (which I thought was supposed to make it easy), every time I had to be transferred because every person kept saying that there is nothing they could do to help: unlocking department was saying that I owe money and transferred me back to accounts receivable, they kept saying that my bill was paid and transferred me back, supervisors kept saying that they can't see my bill because it was combined and thus couldn't do anything to resolveEventually, one customer service representative figured out that unfortunately the imei that was used by the customer service representative was not even mine, she accidentally unlocked somebody else's phoneShe told me not to worry, she opened a case for me and said that within hours my phone will be unlockedI asked her to confirm that my payment was applied correctly, towards my devise and she said yesWell, after several days I received an email from att stating that my request for unlocking was denied because I owed money on the devise!!!! At this point I was so frustrated that I called the cancellation department to pay off my bill completely and to cancel my serviceThe cancellation department accidentally pulled my old account (by using my current cell phone number that I had over years and never changed) and told me that my account was cancelled in and I had a credit of $on my account since then!!!! I was in shock, how is it even legal that a company kept $of my money for over years and I never received any notice, check, nothing!!! I told the cancellation department that I would like this money to be applied towards my remaining balance but she said that unfortunately she couldn't do that and she would have to transfer me againI have been transferred again and again and again, nobody is giving me my money back, nobody is unlocking my phone ands seems like nobody has any idea what is going on as everybody keeps giving me completely different informationI spent a total of over hours on the phone calling att, most of that time was spent being transferred from place to place and I still do not have any answers, they still have my $and my phone is still lockedI asked them to get me in contact with their supervisors but they either refuse or hang up on me after putting me on hold!!!!!! At this point I'm not sure whether I should take it to a lawyer or to the news! I recorded my last conversation which lasted over minutes of me being transferred multiple times, by the end of it I was promised that somebody will contact me back with resolution but nobody did

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1First AT&T doesn't inform you in advance that your promotion will be ending and just increase you ratesYou do not find out until after you receive a bill withan increased rateAfter getting a new promotional rate you still pay the higher rate you were not aware ofI received a new bill which was not correct and contacted them via chat sending and email them my email confirmation showing the new rate and reps told me I was incorrect even with proofFour different chat representatives disconnected the chats

My husband and I were approached by a salesman for Direct TV/At&Twe were told that they could beat our price with spectrum cableMyt husband and myself are both disabled so it was in our best interest to save some moneywe have a contract in writing the sales rep gave us at time of servicewe paid a sign up fee that day of $20.95the contract was to be for months at the rate of $95.83this was to include: Direct TV the choice package w/ boxes w/ DVRhigh speed mbps internetand home phone unlimitedTo our dismay we received a bill days after hook up from direct tv and one from at&t , this was supposed to be a bundled serviceEach bill was for:AT&T $81.06Direct TV $70.29which totaled $151.35They failed to bundle our services and give us the bundled rateI called them immediately (weeks before the bill was due) I even called the rep that sold us the deal *** whom confirmed that there was a mix upI tried to get this rectified for weeks to no av

Service Type: Residential ServiceAccount: XXX XXX-XXXX XXX XAccount: XXX XXX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1HiI have ATT landline and DSL internet service since In I discontinued internet service from AT&T and moved to Comcast since U-verse wasn't available in my areaI don't pay the pay but my parents do since they stay at the houseOn December 1st, I went through the account to change the bank details and found out that AT&T is still charging $each month to my accountI have not used the service since November In I called and asked them to discontinue my services after I had ComcastOn December 1st and made the payment and contacted AT&T via online chatThe AT&T rep told me that they can only credit months of billing and not from November Also she put in an order to cancel the services ASAP and the manager was suppose to call me regarding the ac

I purchase the iPhone7plus months agoI purchased the insuranceI am under warrantyI updated my phone to the lasted IOS
my phone function does not work unless I Hard boot it every 1/hour
I went to the ATT store, I asked to have someone look at itHe tried to use my phoneHe then tells me I have to talk to an ATT pro techI go the the process of thatNothing correctedI call the apples store, they diagnose the phone, told me to get it replacedGo back to the ATT storeThey supply me with a warranty phone numberI call, was on the phone minutesNow I am going to the engineer division, waiting hoursThis is so unprofessionalPaying for insurance, under warranty and still not Correcting or replacing my phone This is so unprofessionalI cant wait to remove my contract next yearHere I come comcast./ t mobile/ VerizonAnyone should be better then these people

I am being harassed by afniinc for a payment due with Attu-verseI never had an account with attuverse.I never heard of it until I received this demand for paymentI have received two statements from this collection agency in the mail demanding payment before a specific dateI had been with ATT for many years It was paid in full and closed in the office when we changed to Consumer Cellular in or
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