AT&T

I was an AT&T internet and DirecTV customer for the past few yearsMy DirecTV contract expired on 8/3/I called that morning and canceled both services from AT&TAfter I returned my Internet modem and DirecTV receivers to AT&T, I called them to see what my final bill was and they said I actually overpaid on my account by cents and we're sending me a check in the mailI was told after that check was issued for cents, that my balance was now $and that no future bills were owedI just received a bill for $for services that were already canceledSomehow I was billed all the way through 8/28/when all my services were cancelled on 8/3/I just got off the phone with customer service and they said I still owed $and that the cent refund check that was mailed out to me was a mistakeIt was not a mistakeThey issued me that check because I paid them more than I owed on my final billAll my equipment has been returned to AT&T and I no longer have any services with

COMPANY CHANGED OUR PHONE PLAN AROUND MAY WITH ELEVATED CHARGES THEY AGREED TO MOVE BACK TO OLD PLAN AT PREVIOUS RATES BUT KEEP BILLING AT NEW RATE
company increased our bill in May saying our old plan expired and raised our rates on two occasions they agreed to put us back to the original rates and plan but never followed through with bills continuing at the higher rate Our third phone call resulted in the usual promises but no guarantee and they would not let us talk to a supervisor These phone calls use up several hours while going through menus and being sent to multiple people for resolution company reps cannot or will not advise as to whether we are under contract and different reps give us different information regarding contract status

Deceptive practices Told one thing on the phone and never is what we were promised Ongoing for years
Each time our contract is up, we are quoted one price and it changes (higher) One of the times they promised $gift card and sent $ Our apt complex has a contract with them so we can't switch to a different carrier Last time our contract was up, we canceled cable Our internet speed was supposed to be mbps which is the basic However, I recently discovered that we only have and was told that the place we are moving to, we will only get Here are my conversations in the last couple days
*** - Transfer Internet service to new address Confirmed Internet only monthly cost is: $Confirmed rate *** remain the same and contract end date is: 12/and will remain the same No change to contract price or end date since there are no changes to the services
Told that with the new location the basic speed is Our current basic speed is Offered

I was lied to at the store at Smyrna, Georgia (30080) when I went to get At&T connection for having $for mobile connection, now that I see my bill I am charged $120; why is that so?
Why are there frauds at AT&T? I spoke to customer care for more than hour and I was just being beaten round the bush

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : YR ATT CUSTOMER.END OF APRIL, ONLINE TO TRY TO SCHEDULE MY SERVICE TO BE MOVED FROM MY APARTMENT TO MY NEW HOUSE.ONLINE WEBSITE SAID SERVICE WASNT AVAILABLE AT NEW HOUSE.MY NEW NEIGHBORS HAVE ATT.I CALLED ATT AND THE REP SAID THAT SHE DIDNT KNOW WHY I COULDNT HAVE SERVICE AND THAT SHE WOULD FORWARD MY CASE TO SOMEONE WHO WOULD GET IN TOUCH WITH ME THE NEXT DAY TO SOLVE.WHEN I DIDNT HEAR FROM ANYONE FOR DAYS,I DECIDED TO GO TO THE ATT STORE AT HAMILTON TOWN CENTER.THE SALESMAN THERE SAID HE COULD GET SERVICE AT THE NEW HOUSE THE FOLLOWING TUESDAYMINUTES AFTER LEAVING THE STORE, THE SALESPERSON TEXT ME AND SAID HE COULD GET SERVICE CONNECTED THE NEXT DAY.I SAID, "ON A SUNDAY?"HE ASSURED ME YES.SO MY CHILDREN AND I SAT AT THE NEW HOUSE FOR HRS AND NO ONE SHOWED UP, BUT ATT DID SHUT OFF ALL M

ATT has long had customer service problems, or perhaps this corporate giant just has no ethical compass with me, as well as over others on this siteNonetheless, once again I was lied to by ATT customer serviceA "Lee" took my call, and after discussion, it was told to me my data rollover last from month, and that is how the plan has always workedHowever, under "Lee's" own admission, she could only find the second months bill after starting serviceAs I explained, that was not was said to me, that the rollover accumulated, she brushed it off as having told me the details, and so that was itI asked numbers times to speak to a supervisor and finally was told a "Zeke" would call me in or minutesHe never calledOh well, this corporate giant has long lost their way and is about the 4th time I have been lied to

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: ***/>Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Dear Revdex.com:
On March 29, 2016, I received a call from the Office of the President, Representative *** in regard to a complaint I file with the *** in regard to unauthorized charge appearing on my U-verse statementDoing, the conversation, Ms*** stated to me she didn?t see anything wrong about the charges on my account, and it was nothing she could do about the unauthorized charges and/or offering a better rateMs*** was very reluctant to listen to any my concerns and express no concern what so ever, I ask to speak with her Manager
On March 30, 2016, Ms*** *** and she stated I can?t help you; and your bill for next month will go up to $a month for U-verse She didn?t even state the charges that?s on my bill is for a mobile phone

poor connectivity, despite their 99.9% gaurantee, service goes down to less than MB for hours at a time
We have experienced poor connectivity (less than MBS for several hours each day Upload speeds are in fact faster than download speeds as verified though AT&T own testing website, which clearly indicates that this is an AT&T system problem
Customer service is incredibly poor, as calls to their call center require over minutes to navigate to a representative, who then struggles to identify our account, with either phone number or account holders name As the automatic system does recognize our account based on phone number this is especially frustrating Calls typically take 1-hours, with no resolution offered We seek a partial refund and improved internet connectivity to reflect service levels promised Promised service levels are 99.9% and 20+ MBS

At&T Passport service sold as a one time charge but billed every month for eleven months
Before traveling to Europe last May, I went to an ATT store to add the passport global data to my account They informed me I could only add this through a phone representative I called the number they gave me and the representative assisted me with adding the ATT passport global data package for the month of May She confirmed my travel dates and assured it would be a one time charge I assume the request was not processed correctly because it has been recurring and caught it eleven months later The representative talked me through the process, confirmed I would be charged $and confirmed there was no other action needed on my part

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We need a phone in our house at all times due to health issuesMy phone has been out around the 1st week of this monthI called and explain our problem with the phoneI feel this is a scam
the number say if there is a inside problem the cost will be $A service person came out played withe outside line and stated their is a issue with the inside lineThis was not true because the internet was workingToday the internet went out however the power light was still onI am a senior on a fix income and cant afford to pay $extra to AT&TThis is not the first time this has happenedHowever I am so sick of this scam it happen on a regular basic
Product_Or_Service: home phone/internet
Account_Number: XXXXXXXXXXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1At&t is ripping off their customers by expecting them to purchase the internet modem if the account is closed and the modem isn't returned within daysHowever, once purchased they will not allow you to use said modem to open a new accountThe modem supposedly is only good for one accountThey tell you that the number of the modem can't be used on another account and you have to pay $for the old modem and then you have to pay an equipment fee for a different modem to be installed with your new serviceAt&t has been operating shady practices for yearsI'm taking this as high up as possibleThe should be shut down if they can't operate honestly
Product_Or_Service: Internet

AT&T have exposed wires hanging out of the utility box in front of our house for over six months now It is very much an eye sore and pose a danger to our family and my kids It is also depressing to have to deal with this every day and makes our surroundings appear tacky and not well maintainedI have called AT&T and ask them to come and remove the wires and make sure the they secure the box which is also hanging open The wires are running across our driveway and mail box and down the street Iam afraid everyday someone will get harmed Also, our lawn has been ruined from them digging it up
Product_Or_Service: AT&T

Shame on AT&T for scheming a bait and switch marketing, Shame on Consumer protection agency for not protecting consumersCustomers beware, all the negative reviews you read online is 100% trueYou will end up paying the same as your previous provider not just after one year but with the 1st few daysAll customer service does is to agree with all your complaints, some even go to the length to tell how you have been tricked, they apologize and say they absolutely can't do anything for you

I call ATT on May 2-to add cable service onto my internet service, and the man I talk to name *** told me that he will give me a big discount so I can get the service and keep the service without complaints, So *** told me I will not have to pay for connect of the service he give me a discount on my service because they was running a promote at the timeAnd *** also told me that my bill will look to be a high bill because they will bill me all kinds of stuff to my bill but they will credit that same stuff to the same bill so I will not have a high bill at allBut know ATT bill me and my bill is $203.49, And then ATT told me that I have a pass do bill that is due; any one should know if you have a pass do bill from any company they will not let you get service turn on until you get that bill paid in full I have call them about my bill 4-times to get my bill straight out and I ask to talk with a manage and the lady name *** told me told that the manage will tell me the samethi

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was with Time warner TV/internet/landline prior to contacting ATT/DirectV phone/internet/TV packageMy order was to have Select TV package with International Filipino Channel, internet and home phoneMarch 10, installation service was startedSo my Time warner service connection was cut offThe technician came and started installation x hours from 9a-12nnThere was one TV program program running then, I asked for a channel line up because I am not familiar with DirectV, he said they were outHe leftI googled the international channel, The Filipino Channel to see if it is workingIt was not, I looked for local channels, there was noneI called technical supportShe said I should have satellite dishes installed instead of oneI contacted the installer, he said his job order is only

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0The wiring on the utility poles to our house is a series of patchesWe are on a ranch & the last house on the utility lineWhen it rains, or in high winds the phone lines to the ranch stop workingWe have lines coming to the ranch and frequently out will inopWe depend on the phone lines especially for emergencies as there is no cellular coverage Besides the lines we have a fourth line at the gate of the property as it is far awayAbout a week ago our gate line XXX-XXX-XXXX stopped working - I reported and I was given a day repair delay and an hour window (repair tkt *** The ranch lines have been malfunctioning for the same period of timeI reported the problem - don't have a repair date yet XXX-XXX-XXXX and *** (repair tkt *** These problems hav

I cancelled my accounts (DirectTV and AT&T internet) on 7/11/2018, but am very frustrated with the process of crediting I called and was told to take all the items to UPS, and they would handle the return I submitted them to UPS on 7/19/2018, and have receipts which have been provided to your reps Subsequently, my bills have stated the equipment has not been returnedSo, I called three times and spoke to three of your customer service reps for more than one hour each and none of them could confirm receipt Four weeks and your company cannot confirm receipt? I don't believe it You held my Mom's money for three months, and I think this is a time value of money play which needs reportedPlease, give me someone who can actually do something including refund my ~$

I contacted AT&T customer service about a Uverse problem at which time I was sold an upgrade package to Uverse and a higher speed internet for $ When I was on the phone with *** from AT&T he told me that this was NOT a promotional deal and this is my price plus tax so my bill would be around $ Now I found out that I was put on a promotional deal and that this price is only good for a yearI have file separate cases with AT&T retentions department asking them to pull the recorded phone call and honor what was sold to meNow I have been told that my cases are closed with no resolution and that they will NOT honor the price and there is absolutely nothing they can do to help me
Product_Or_Service: Cable tv

I have been a customer with AT&T since In September my bill was $and they offered me a plan that was suppose to be lower and I asked to make sure it was be lowered before I agreed to change my plan to the $dollar plan and I was told that they would take care of thisSo the next month instead of my bill being $it was $That was two months ago and now my bill $I have been calling and talking to customer service for the last two months and I have been getting the run aroundAT&T opened a ticket months ago and It still hasn't been resolvedAt&T was suppose to pull recorded conversations to see what was offeredI called customer service yesterday after I received the bill for $and they sent me to the animated systemI need my phone because my grandma has a medi alert that is connected to my phone so I need itI think since they moved my payment date up they shouldn't have charged me $more dollarsI think that they need to credit

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1When I signed up for AT&T Directv internet and satellite services, I was told that I would received a $pre-paid Visa card from Directv for bundling internet and satellite servicesI was also told that because I was bundling wireless, internet, and satellite, as well as home security, I would receive a $pre-paid Visa from AT&T billingTogether, I was promised two $pre-paid Visa, totaling $AT&T has always avoided the issue when I've asked about it over the past year, but I have not forced the issue until nowAT&T is now stating that they have no record of thisIn addition, it is extremely difficult to speak with the correct department without being transferred multiple times, having to repeat the entire story multiple times, and stay on the phone for over two hours and then get "