AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T UVERSE provided Internet went down on Thursday, 22st NOVEMBER, I promptly called and complained that Gateway Authentication failed Customer Service Rep who went through few preliminary checks informed me that Technician need to come to my home and fix the issueThey Setup Appointment for 28-NOV- My Landline is connected to Internet and Telephone service went down My Landline is connected to ADT Security Service and as Landline which depends on AT&T Internet went down, Home Security is OFF/BROKEN I called AT&T again on Friday and asked for rescheduling AT&T Technician visit to earlier than 28-NOV They couldn't schedule to earlier date As a customer who has Internet and Landline with AT&T can't afford to have both down and AT&T can't send Technician earlier than 28th is un

Failure to correct billing issue due to move
I chatted w/a rep on 8/16/due to my relocating from a house to my new apartment buildingAt the time I had DirecTV, and AT&T for internet and home phone My apartment would not allow a dish so the rep said I had to set up AT&T Uverse I received confirmation of this via email and the technician came on 8/30/the day after I moved to set up my services I received a bill a few weeks after showing that I had been charged for both DirecTV and AT&T servicesi called in and was transferred between different departments before I got a supervisor who said he would credit the $ I was also told on this call that I had a $early termination fee and this supervisor told me he would take care of it I never saw it credited on my bill so I called in and was assured by a rep named Paula that when I got my next bill it would show $for DirecTV This did not happen When I got my bill I owed $- the $showed delinquent and

I have been a customer with AT&T and Directv for years separatelyI saw an advertisement on television that combining my bills (AT&T house phone, internet, and Directv Satellite) would be cheaperI called AT&T and spoke with a representative who verbally confirmed what the advertisement stated and she verbally told me that by combining my bills my monthly bill would be cheaper than it has been paying them separatelyI took the representatives word (and the advertising commercial) and I combined my bills into one bundle in November When I received my bill I realized that not only wasn't it cheaper, but it was almost THREE TIMES more than what I was paying originally! Iv'e called repeatedly several times since this problem occurred and the company continuously puts me on hold, blatantly ignores my concerns during the conversation, and/or hangs up on meI am aware that all calls with representatives are recorded and I even begged them to listen to the recording of me and the

This post is to report my extreme frustrations with At&t Internet Services.In June of I relocated to Brooklyn, and had to cancel my Direct TV and At&t internet services previously established in IllinoisMy apartment building did not allow satellites for Direct TV and At&t did not provide internet at my addressI called on June 16th to cancel, the customer service rep did so, and informed me to keep an eye out for the return equipment kit in the mail.A week came and went, no return kitI called At&t again and was told there was no record of my internet services being cancelled, only Direct TVBut I was told the rep would be happy to help me with hisJust the same as the last rep saidI was frustrated, but went through the entire process againAnother week came and went, no return kitI called again and was given the same song and danceNo record of cancellationThis was early AugustI cancelled for the 3rd time, and was told my refund (I had about a $credit) shoul

At&t is in charge of Direct TV now, and once you sign up, you see a higher price on your bill than what you were promisedNoone is helpful at that point and they want to get rid of you saying "the system is down,etc." until the due date of that bill There are advertisements in our hands to show them what was promised, but noone is helpful a higher price than what we agreed on the phone

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Billing was promised last year to be a 50% discount for months because of issues we were having The first months was fine and didn't have a problem, they never went through with the last months I have been calling them since January every month and every month they say the correct amount will show on the next bill and it never does! I have it recorded on my phone several times of me speaking with customer service, and tell them that and it still does not get fixedI still get billed and have to pay the full amount every month to keep my service
Product_Or_Service: AT&T Home Internet Service
Account_Number: *** (# associ

Service Type: Residential ServiceAccount: XXX XXX-XXXX XXX XAccount: XXX XXX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement :
About a month ago (early March,2017)my telephone(I only have a landline)could not receive
or send out calls It turned out that the problem was with AT&T and they fixed it
However, they deleted my answering machine I called them and talked with a representative
At about the same time they increased my monthly bill and said I should not have had an
answering machine in the first place They continue to charge me above the $amount
we had agreed upon and which that representative I spoke with agreed they would return to
My answering machine still does not work and they continue to charge me a higher monthly
amount
Product_Or_Service: Telephone Service

We were promised a $gift card for signing upWe hadn't received itI called, they say it was sent, so it is not their problem
We were promised a $gift card for signing upOur service was started around August 24thWe hadn't received it by October, so I called and was told it might be a whileI don't remember the detailsMy wife reminded me that we still had not received it, so I called again February 8thThe customer service rep said that it was sent in September, but when I said I had called in October, she put me on hold, then came back on line and said it was sent in November, and that it expired in January, so it is not their problemThis does not seem right

activated service in sept guy came out to check lines sept and left without saying a word Wifi was flashing a red light so I contacted customer support, they said they would send a guy out to check the lines againThe guy came sept and looked at the lines, said all was good, and left A month later, after this October billing cycle, I checked my bill and was charged $ I went through online chat and was told that this was in error and my account wouldnt be charged this $90, and that he couldn't even see a charge on his end He guaranteed me, PROMISED me, that it wouldn't come out I even asked if I should turn auto pay off, and he said 100% that this extra charge wouldn't come out Flash forward to November, when my bill is paidand of course the extra $charge was taken out So I called customer service, spoke to a woman who said her supervisor knew the situation and was going to credit our account for the $90..and then I was transferred to billing..now billing has a different story, they say they'll now only credit HALFmind you, this phone call was going on minutes, to now be told something totally different So this guy was totally unreasonable, discredited anything I said, and super dismissiveso now I asked for a supervisor, Bart ***, who was just as unhelpful So now i'm trying to get the conversation transcripts from the chat, and the guy just admitted to seeing the OCTOBER 27th conversation, where the chat said that I wouldn't be charged, but then he's back peddling saying he can't give me the transcripts and that he can't see them
this AT&T store is full of con artists, and I wish we never had to go with there service

I was quoted a rate for att onternet combined with direct tv After months of not getting the rate I was quoted and getting it blamed on watching extra movies, even though that feature was removed, all my tv contraptions were sent back I was supposed to not get a disconnect fee and wound up with almost $im having to pay After endless hours and promises I finally started paying off the fee, only because im eorking on my credit scores for future plans I have all the names of who I talked with, when , the times and what each said All I asked was for the rate I was contracted for All I received was a huge disconnect fee and the name and address of their lawyer if I wanted to write them I will never deal with att on this again and will continue to promote what they did for me until they pay me back the disconnect fees

Last year I purchased a new home and was connected to an AT&T representative when purchasing my homeowners insurancebecause I was interested in internetThe rep convinced me that it would be cheaper if bundled a land line than with internet aloneSo I agreed to pay $for both services
A week or so later Direct TV reps came knocking on my doorThey agreed to cancel my phone service and bundle the internet and satellite tv for $70.00/monthPerfectExcept then I receive a bill from AT&T for $and a bill from Direct TV for $Niether of those amounts are what I agreed to
I tried to get the bill resolved through both companies but recieved the worst customer service I have ever experiencedBasically one sales rep would hear my problem, promise to connect me with someone who could helpThen either transfer me to another sales rep, or just flat out hang up on meAt this point I am l have wasted hours of my time trying to fix someone else's mistakeHighly frustrating
When no one from either company could explain why I was being billed twice for the same service, I decided I would not do business with a company that cannot honor the contract I signedthe representative who cancelled my service agreed to waive the cancellation feeI did not agree to pay $to cancel a service that I had for months and was dissatisfied withhad I known it was going to cost me $dollars I never would have agreed to cancelI was lied to on more than one occasion by representatives of both AT&T and Direct TVWhen I offered to sign back up to waive the fee, they were happy to offer me packages to sign back up, but the current balance still stands

WORST SERVICE EVER! I WOULD'NT RECOMMEND THIS TO MY WORST ENEMY!!!!!!!!!!!!!

I change my internet service to comcastAsk I ATT to give me serivce for my land line only, but insteas my phone was turn offAnd still internet
My *** # *** order numnber $Account #***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1After canceling my AT&T service due to a poor product, irregular and preditory billing, and less than satisifying service, I have received harassing phone calls for months for money I do not owe My patients with AT&T has been exhausted I have spoken to several representatives that claim they will get the problem resolved, but I continue to get collection calls on a debt that I am not responisble for
Account_Number: XXXXXXXXX

First I would like to say that we were happy with AT&T internet and cable signalThat's the only thing that is good about AT&TFirst we've been paying for our AT&T bundle $for years actually it changes, now it went up to $Every thing went up, the cable, internet and phoneIt doubled the pricenot only that they added a channel that we never asked them to doThey added TV U450Latino channel cost $and we are not even LatinoWhat the heckMy husband called about that channelWe never authorized them to add that channelNow they are stating that it was added due to my brother's phone upgrade, my brother weren't so happy with their service he paid his phone full just to get out of this company it was back in AugustMy brother did not upgrade his phoneNow they won't remove the channel and they said we are stuck with that channel....A channel that we never watch and don't understand...does that make any sense!!! why would we pay for a channel that we never use and watch and don' t understand...I really hope someone can do something about this....this is not right...instead of staying with this company we are now leaving due to bad service and fraud...adding a channel without our consent..if they want people to stay in their business they need to learn how to care for their customer and not adding something that they did not authorize....I hope someone can take over this company and run it the right way...the HONEST way not the FRAUDULENT way!!!!

Before June 1st, 2018, I scheduled an upgrade of my existing AT&T internet service I had received an offer from Charter for faster service, a better rate, and they would buy me out of my AT&T contract I contacted AT&T and was convinced to stay with AT&T, which is actually much easier than switchingThere were no service install (why I needed an install is beyone me, since I actually already had the service is beyond me) appointments available that would work for me until June 18th Today I was told they would be here between am and noon I called at 11:to make sure my appointment was still as scheduled and was assured it would be I had to take a partial day off work just to be here At 12:30, when no one had shown up, I called again I was told the install time was between am and p.m Now I had to use a vacation day because I could not make it to work I complained and was first told there would be no compensation, then they offered me $5, then they offered me $

My Bill for internet and TV was about a monthI canceled my uverse days into my cycleI'm still getting charged full priceSo basically I had no TV for days and still have to pay for it :)All att is now canceled cant wait to see my final bill
Product_Or_Service: u verse
Account_Number:

I have never experienced worse customer service in my lifeI called different numbers and after being transferred the second time to an automated line that told me to call another number I was finally connected to a humanI told her I wanted to change my plan and I exactly what I wanted to change it toI could hear her muting my end repeatedly and loud obnoxious conversations, laughing and singing in the backgroundShe barely spoke to me and I couldn't tell half the time if she was even still thereAt the end of the call I asked if I could speak to her manager She said sure put me on hold for a minute and a half, then came back on the line to tell me that the manager would have to call me backI said no thank you I'd like to speak to her nowShe repeated the same line over the course of the next three minutesI said I'll hold transfer meEventually the manager "Jasmine" came on the line and asked what she could doI explained what had just occurred and how horrible the service had beenShe didn't give a ripShe said she would change the plan for me as the previous person had not done it as she said she hadI asked for some confirmation of the changeShe told me I could log into
MyAT&T and the change would be effective immediatey and I would get a text as wellWe hung upI logged inNothing had been changedI called back and got AaronHe said nothing had been changedHe said he would make the changes Logged back in and I see the change has been madeIt took me different numbers and customer service reps to finally get somewhereThe level of laziness and disrespect was unbelievableThe internal use only recordings should be used to fire those lazy a-holesI only gave it one star b cause it wouldn't let me leave no stars

Service Type: Business ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1Another person (legally separated) who use to live in the household was allowed to sign a contract using their name but my social security number without my knowledgeHe left years ago.My landline and internet have been shut off when I was told by the 1-number and by other AT&T employees not to pay this contract and to open a contract under my own nameThis was prior to finding out the contract was under my social security numberNow AT&T fraud department claims there is nothing wrong and I need to pay the billEvert I mean I inquired about the account I was not allowed to have any information due to it not being my account and I did not have the passwords code or know the answer to the security questionNow I am being denied service unless the bill is paidEven to the point that the fra

Worst customer service ever! The representatives are rude and unprofessionalThey do not listen to your problem, therefore they cannot solve your problemThey hang up on youThey mess up payments, that's another rabbit holeSad to see a once great company fall as AT&T has