AT&T

AT&T won't release my phone number to me for reuseI've had this number for over years, I am years old and need it for medical reasons
I have had this account since Decand I opened this account with the phone number that I had since June I have recently moved and AT&T does not service the area that my new home is located inThey have said I can take my phone number with me but they are not cooperating with the new company (Spectrum) in order to allow that to happen and release the number for reuseI am years old and I need this phone number for medical reasonsI am so frustrated as they will not help me!!!!
My AT&T account number was ***
All AT&T equipment has been returned to them and I have shipping receipts and a reference # of ***Please help me as I need to be settled in my new home with phone service asap!! Thank you in advance

Lost track at how many attempts I tried to correct for a service AT&T failed to provide many timesI have with company for about month and it is the worst months of my life I have to call ATT every month for something on my bill or with my service and ever time you call you get push around I call last night about my cable not working I pay a month for what, when I read the message that was on my TV the lady to me to go by on component cable and my TV will work if that don'ts not work to call back and they send me one or sent me another box so ask what am I pay this comply for if I have to go and by something for my TV to work she told she don't what to more to tell to do, like I side every month I have some thing going on with this companyI was charge for a box I don't service I never and for someone to come out my house is and no one ever show up to my home ever time you make an appoint it get cancel on the system and no one calls youso ask how to cancel my service with the company they told me I have to pay to cancel service with them WOOOOOOOOOOOW I saidI need to cancel my service but will not pay the for a service Ardle ever work at allI don't think is right

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called AT&T in March about a issue from them on my credit report where as they had put into collections that I owed over dollars to themI asked the gentleman about this and was told I owed this amount because the equipment was not returnedI called back in April when my wife found the equipment in our garage and was told to return the equipment back to them and they would take care of the matter and inform the collection agency to remove from my credit reportOn May 21,I returned the equipment at a Ups store as I was toldOn May 31,I called to find out the status of them receiving their equipment no one could find any information on the returned equipmentTherefore I allowed more time for AT&T to process the equipmentOn June 4,I called back and was told they received t

Sometime in the summer of I entered a two year contract with AT&T for DirectTV and home internet service at 6Mbps After one year I decided to move to a different rental house The property management company stated that they did not allow satellite dishes on the property so I called DirectTV to discuss my options I explained that I knew that I had a contract but that I was moving and could not take the service with me and asked if they could help me I was promised that DirectTV could waive the fee given a written statement from my property management company, and that the process would need to be handled in an AT&T store I was also informed that the highest internet speed AT&T could provide at my new address was 3Mbps which unfortunately is half of what I was getting at my old house I acquired the letter on the letterhead of the property management company and went to my local AT&T store There, I was able to call customer service with the representative and complete the cancellation with the promise of no early termination fee At this point my move was going smoothly My only complaint was that my new address could only receive 3Mbps internet speed and the internet was more expensive than the 6Mbps
In July I got my first bill at my new address and there were over $in additional charges for an early termination fee I called DirectTV and they informed me that I had a $balance with them and any issue should be handled by AT&T I called AT&T who attempted to send me back to DirectTV I argued and explained that this was an AT&T billing issue I was routed to AT&T billing The representative told me that the promise originally made to me about waiving the early termination fee was not one that could be honored and I would be expected to pay the full amount Ihung up and called back and reached a new representative and informed her of the story to this point I told her I was very dissatisfied with the service experience I was receiving and would like to cancel my service This representative asked if she could escalate the issue so that I could potentially get the solution I was originally promised She told me to allow up to business days for the escalation to be reviewed and in the meantime to ignore the extra charges to my account
In August I got my first letter letting me know that my account had a past due balance I called customer service again They again attempted to send me to DirectTV then after a lengthy explanation routed me to the proper person This person informed me that the escalation was still under review and that I should continue to ignore the charges Later in August I received my August bill This bill had my internet charge for July as well as the $225.xx early termination fee I again called customer service Again they attempted to send me to DirectTV and again after a lengthy explanation routed me to the proper person I now expressed concerns about my credit and about termination of service along with the collections letters and the two months that this issue was taking to resolve This representative looked into my account and saw that the escalation had been approved for credits to be applied to my account He told me not to worry about cancellation of service that he would make a note on my account extending the grace period until the credits were applied He told me to pay the fees associated with the past month of internet and to check my September statement to ensure that the credits were applied One day in early September, I came home from work for lunch and did not have internet service I called AT&T This person then informed me that my account had been suspended because of lack of payment I asked to speak with a manager He reviewed my account and restored my service and again ensured me that the credits would be applied to my September bill One month later I got my next bill and again the fee was on the account I called again and was sent from the payment service desk to AT&T billing, to Joint Billing, to DirectTV Billing, back to AT&T billing, then up to a manager and again to a higher manager After hour and minutes I was assured the credit of $225.xx would post to my account in hours hours later my service was again terminated I have cancelled all services

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Back in January I was on the phone with a representative from the loyalty department of AT&T I begin to explain to him that I needed a new package or promotion that was no more than $He said he can give me a promotion that would be $plus tax for their select packageThe select package included Home Phone, Internet and direcTVHe said it would be a month contractThat my price wouldn't go up or downI only agreed to these terms because it was something that I could afford and I thought was a great dealI received a $gift card as well, as part of the promotionHe explained to me that the first bill may be a bit higher because of fees to start the ServicesI agreed to it and we went forward with the Select packageI began to notice, on my Feb 'bill, that my bill was n

On January 28th my phone and internet were disconnected and transferred to Atlantic Broadband
For the past months I have been calling to disconnect and close thisI keep receiving bills and nobody is able to close this accountI have spoken to ***, who transferred me to a Supervisor ***, who hung up on me and never called me backThen I spoke to *** who advised that she saw the account closed in January We are in March and I am getting already billed twice for a closed accountAt this point I have paid, 53.00, and now another bill of

I talked with AT&T around 11/17/and made the decision to move and bundle my services for AT&T Unlimited Plus, DTV and an upgrade to Internet The agreed upon price at that time was $249.xx per month for servicesI then received an email from them stating Internet was not available in my area and switching to Internet I made other changes to the service and the agreed upon price was $for all three services (including payments for one iPhone & one iPhone BOGO free)
This complaint is against AT&TUpon receipt of my first bill, I noted I was not getting the prices quotedI was billed $for the Internet instead of the quoted $The DTV did not go up from the quote but, instead, went down for some reason
The AT&T internet and cellphones are higher that the quoteThe AT&T Internet/DTV bill is $per month of which $is DTV and $is internetSince the DTV went down, this amount is only slightly above what I was to payThe cell phone

I can't believe my eyesThe Revdex.com gives a company with a 95% negative review record an A+ rating??? Does trending not enter the equation here? of the reviews submitted were neutral OR positive and (now 600) were negative! For those that don't understand this, if the business sends the Revdex.com and the customer a canned apology for the inconvenience and welcomes input be submitted to the Revdex.com they get an A+ rating regardless of reviewsIf you don't look at anything but the Revdex.com rating, AT&T looks like a pretty good companyPerformance, good business practices, service or ethics have nothing to do with their ratingI called to inquire about services for our homeWe wanted just internet and cable servicesI was given a package that fit our budget and, after confirming several times that if I was not satisfied I could cancel within days without incurring any charges, agreed to the termsFYI in most places ANY goods or services and be returned or cancelled within days without any charges by law: cars, electronics, appliances etcAfter the installation we tried for days to get anything to workThe cable was actually satellite dish (direct TV), which was not mentioned to me in the initial agreement, and didn't provide the HD I was told I would receive, and the internet was soooo slow nothing would work without several minutes of waitingI called and cancelled immediately and asked for everything to be disconnectedI was told that would happen and went to another company for serviceI immediately received a bill for over $I called and asked the charge be removedI was told it would be removed as I had cancelled within the time frame givena month later I received the same bill againI called again and was told it would be resolvedAnother of the same bill arrived and again I called and was told the charges were all removed and to ignore future billsThis week I received a call from a collection service regarding the outstanding $balance and when I would be paying itI told them I would notI called AT&T yesterday and found out that the representatives at AT&T have no idea how sales, accounts receivable or collections actually workI have made a total of calls regarding the charges and, after numerous hours spent at my expense, am still waiting for that last $to be removedIn my estimation my time spent has a value that needs to be returned to me somehowThis is a situation where the complete and absolute incompetence of AT&T might cost a mark against my credit rating for a charge caused by their inability to operate within their own systemIMO this borders on criminalThere is NO WAY AT&T is an A+ rated company by actual customers, only the Revdex.com

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My family had ordered AT&T fiber Internet / phone / cable fiber optic cable service
The installation of the fiber was ok initially However the fiber optic cable stayed on top of the ground, not buried for an extended period of time (Excessive)
Finally, after a service tech came out to do final connections, as his records indicated the cable had been buried and need final connections he told us that the cable had not been buried, his services were not needed and that the order to bury the cable had never been entered
He entered a new bury order and told us that it would happen in three weeks We had requested that it be completed on a weekend as to limit the disruption to our lives during the week
The bury technician showed up today, Monday, August 28th to bury the cable My wif

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1When signing up for service I was quoted that the contract length for both price and commitment was for years I validated this specifically asking the agent that this was accurate as online was only for year price lockI was told the benefit of calling was the price was locked in.There were numerous other problems that have since been resolved, but during the installation I was told by the technician that since the merger legacy ATT reps have been quoting things that aren't true and unfortunately the customers are left out to dryI've chatted and called with ATT and this has yet to be resolved, I keep being told someone has looked at itProduct_Or_Service: DirectTV serviceOrder_Number: XXXXXXXXX

Representative refused to assist with service cut off, claiming she can only process requests for today, February 29,
On February 29, @ approximately 1:pm, I contacted AT&T to discontinue my service as a result of leaving the area After a series of questions, I was asked if I wanted the service cut off today and I said no, March 12, I was then told I could not be helped as "we are only taking calls for service cut offs today." As always, I am amazed at the unprofessionalism of the folk working and representing this company I am simply at a lost for words !!!!!!

Order AT&T Fiber Internet on Feb 12, Still do not have service and its March 16th, Wasted vacations day, each time they did not install!
First time they came to install they said something is blocking the line to my houseSaid that they will send another person the next day to finish the installI wasted two vacation days right there waitingNo one came the next day to finish the install
Third time, ATT scheduled a tech to come finish the installThe Tech called said they can not finish the install / come to the installWasted a vacation day waiting for them
Forth time (3/16) wasted a vacation day waitingTechnician came and said he could not finish the install cause the other technician did not finish his job

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Actually Att is my internet service providerMore specifically ATT uverseAtt uverse advertises a rate of $per monthThis is wireless internet not DSLI have been repeatedly charged $a monthI have tried to resolve this with ATT customer service and a ATT supervisorSome time ago a representative of ATT whose name I do not have told me I would be billed the $rateThe ATT unverse supervisor said if I agreed to fifty percent reduction in mega bite speed he could lower the price a few dollarsThis is unacceptable Att needs to honor the $monthly rate for internet with no hidden fees that they advertise nationally
Product_Or_Service: Att high speed internet

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1They charge a ridiculous amount of money to people in nursing homes who just want a simple landline in their rooms so family can call themthey told me their cheapest package was $a month all the time trying to hard sell me bundled packages that she didn't needNo matter what I told them, it was all about the saleEveryday this week I tried calling customer service to get someone to work with me and a recording told me to call a regular business hoursI called at 11:Monday morning, 3:Tuesday afternoon,4:Wednesday, and 12:noon ThursdayI apparently have no idea when their business hours are because they cut me off every timeIf the nursing home was not already wired for AT&T I would go with someone elseI also have to pay $for someone to come in and hook the phone up to the

I currently signed up for a package that included the internet and t.vI was quoted a price of I was assured by the repthat this was a locked in price for yearsI signed a contract staying thatSince then I've been over charged by dollars and when I call I get the answer of this is the write priceI have a contract stating the price of I even told the customer service personnel that this was advertising and use of a contractI decided not to pay since they voided the contractThe hopes was for them the call me and we could straighten thus outI get the call and a recording tells me o can't talk to a live human till I pay the amount dueI'm tried if filling with this companyThe whole process of how they handle customers
Product_Or_Service: T.Vand Internet
Account_Number: XXXXXXXXX-X

At& T uverse has been nothing but unprofessional I thought Comcast was bad I was having trouble for over a month with my DVR and scheduled a time to have a technician come out between 2-on a Wed No one showed or calledWhen I called at 4:I was informed that no one was coming due to over booking After taking a half a day off of work I was granted a $dollar credit spread out over a few months!!! terrible When I asked to speak to a manager I was put on hold and told that someone would call me back in a couple of hours These people only care about our money not us as consumers which is exactly the reason I am taking my business to streaming as well as telling all family and friends of my experience How unprofessional

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We (our neighborhood) have been without DSL service for more than days and cannot get an accurate answer from AT&T as to when service will be restored
We are at the mercy of the company because there are no other options available at our location which would give us an option to switch service providers
AT&T does offer an alternative to DSL in the area, but it is half the speed of what is currently provided which is not an option
I work from home as a software developer and rely 100% on my internet connection in order to provide for my familyWithout service, I have to drive more than miles a day round trip to the office and it takes a toll not only on my family, but my vehicle as well

Cancelled the service approximately two years ago A technician came out two months ago to install internet and landlineThey were unable to installConsumer being charged $month for service he does not haveConsumer spoke with the company numerous times

AT&T employees on more than one occasion told me my cell service was a qualified service to receive an advertised promotion bundle discount
In late June I spoke with ATT online chat rep Mike who told me that my cellphone service could be bundled with a new internet service, combined w/another promotion to bring my monthly bill down to $30/monthI have chat records savedI called to schedule new internet service around the middle of August, beginning August 15thThe sale rep I spoke with told me that internet and were the same price, with the same promotions applicableI again confirmed with that sales rep that my cellphone would qualify as a bundled service and she confirmed with me that my bill would be $30/month after 2-billing cycles, as it would take about that long to have my services officially bundled togetherInternet service was not functioning for over month despite my calls to repair it and their attempts madeDuring at least two of these calls I asked for

at&t has failed to communicate with me via the US postal service as requested to the company in numerous attemptsI ended my cellular service with at&t after numerous years as a customerI have been a landline customer in excess of 25-yearsI have included letters with payments requesting information be directed to my current address with no responseI believe I have paid over the amount I owed at&tI did disagree with the amount but that was part of the reason I quit them for cellular serviceI should have never had my landline cut off by at&tWhen I ended my cellular service with at&t, I contacted their customer service department on 4-15-@ and spoke with Brandon PorterHe assured me my bill was $0.00, I referred to the bill I had in my hand in the amount of $He reassured my that I owed at&t nothingI had him send me an email confirming thisIt wasn't until several weeks later that I received a new bill from at&t asking for various amountsI want this st