AT&T

AT&T is refusing to offer us a better internet service We currently have a DSL connection and AT&T is capping our usage, while charging us extra money every month for going over their cap My internet bill is over times as expensive as others in my community who are receiving UNLIMITED internet access at much higher and efficient speeds So, in reality, I am paying triple the price for less than half the service they are providing to people who live less than a mile from me I have tried several times to reach someone at the company to discuss options for getting their "UVerse" service, but no one will put me in touch with someone who can make that decision I feel as though filing this complaint is my last and only hope of changing this situation I should note that AT&T is the only provider in my neighborhood and I do not have another option to get high speed internet The billing has become excessively burdensome and AT&T just continues to get away with it

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This is probably my 3rd or 4th time reporting *** to the Revdex.comI ALWAYS have new charges on my accountFor awhile I was paying them every two weeks and my charges never went down, they seemed to always go upI have the cable, internet and phoneI don't even have a house phone but they told me if I chanceled it, the price would go upMy *** is $1,037, you ask why? I'd like to know tooI had two checks get returned so now they're telling me that I can not set up a payment arrangment and I have to pay $to keep my services on when I already had a payment arrangement for $set up Friday June 17thbut unknowm to my knowledge they set it up for June 11thI went to call them to tell them that my TV keeps freezing and my WiFi was barley workingThe automated system told me that my payment ar

I don't even know where to begin with this companyI signed with them a few years ago and a little while after joining, I got a job where I needed internet everywhere on the goMy bills were outrageous and I couldn't pay them and I called them asking how to lower my billThey asked me why I wasn't on the unlimited plan yet I was never offered ItJust so happens the unlimited plan didn't start till "after I had signed with them"They told me I had to sign up for direct tv to get the unlimited plan and that it was free direct tvI really didn't want tv but they said the unlimited promotion only came with a direct tv dealI reluctantly signed up because my bill was out of this world and surprisingly my bill did lowerFast forward a month or and my phone that I was under contract with them stopped workingI needed a phone so I went into store assuming I could just get a replacement and the worker said I needed to buy a whole new phoneHe sold me a phone worth dollars through some promotion that I wasn't too keen on but I did itI also had to pay off my phone that broke for some reasonSo in the att store that night I spent about dollars NOT on the new phone but getting a new plan and paying off my broken phoneThen I had my new phone contract and told I had to pay off this new phoneI asked the att associate if I still had to have direct tv (which I ended up having to pay for monthly after being told it was free) and he said no I could just call and get it terminatedI called direct tv and they said I was locked it so I had another bill they I eventually couldn't pay because of financial issuesFast forward another month and the brand new phone they sold me ,that apparently is a IPhone equivalent, ended up completely dyingNo power it wouldn't charge or turn on even after I bought a new battery and chargerI brought the phone back into att and they called the repair support while I was there and I was told I had to send the phone into themNow this is a brand new phoneI feel that I should just be given a replacement no questions with a brand new phone burning outThey wanted me to send in the phone for weeksAt this point my blood is boiling because what am I to do buy a burner phone and spend even more money? I left the store so upset and went home to see that my original phone actually powered onI was upset I had gone through all this but also relived that I could use this phone while I sent the broken brand new one inI called att repair and they told me to send itThey were going to send me a brand new replacement of the one I was sending inThey told me at the end of the phone call that if the one I sent them was deemed not broken, that I would be billed dollarsI am not stupid and flat out told them that to me that sounds like regardless even if I send this phone and it is broken you can still call it in working order and charge me either wayI decided not to send it and use my original phone from when I first started with attI called att and they said I had to pay off that phone that was brokenSo I let it go and left the broken phone on my shelf for monthsI have called att several times and they always tell me I have to send it to them for repairOne day a worker randomly told me if I send it to LG the company that made the phone it would be free repair no chargeSo after paying for a phone I wasn't able to use for about months, come to find out I could get it fixed for freeThis company is horrible, no worker is on the same page and all tell you different infoThey gouge and scam for moneyI would ever recommend to use this companyFYI the direct tv I had to sign up for I couldn't pay for it at one point and now I have them in my collections on my credit

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Signed up for service w/ATT under an agreement for internet service combined with a smart watch device (provided free by ATT) and connectivity for said device
*First was told I would receive the smart device within the week
*After weeks I called in to inquire, was told it would be another 30+ days
*After 40+ days I called to inquire, was told they would not be able to provide the item and that ATT canceled the order for it
*I requested the internet service portion be canceled since ATT would not be adhering to the original agreementWas informed of a cancellation fee that I could dispute and have removed after the account went through billing
*Contacted ATT concerning removal of charges, ATT refusing to remove the cancellation and associated charges from the account
I have reco

THe att credit could not be transfered to Directtv and customer service is not not in USA
Always paid ATTWhen the acct was canceled my payments to ATT were not sent to Direct TV resulting in a credit balance at ATT...and an incorrect balance at DTVCalls to billing service lines went overseas (where they could not hear me)Calls to ATT went to advertisements for other services they provide

We signed up online for internet service on Jan 5th for our service to be connected on Jan 11thTech comes out and says there is a problem with the line, ok, another tech comes out on jan 21st and "fixes" the lineThen another tech comes out on Jan 28th and there's a problem down the road at the boxFourth tech comes out and "fixes" that problem on Jan 29thWe are scheduled for a connection at 9-11am on Jan 30thAt 4pm we receive a message that we were not home when they came by- we have not left the house all daydays, missed days of work waiting on techs and still no internetThey offered to come out tomorrow, lolPathetic

AT&T Lies!!! Do not believe anything they say They tell you one thing and then will not honor later when you are stuck I just spoke with Amber Mat the office of the president and she was no help at all AT&T is untrustworthy and will cancel and go with someone else as soon as possible

I am an office manager for a family medical clinicOur office is in Grenada MSIn September I noticed on our Att account billing charges for a *** *** in *** *** *** Flower *** I immediately thought this was fraud, I contacted the fraud dept at Att who informed me that it was NOT fraud but an ATT mistake and that it would be correctedOur office continued to be billed each month for this *** *** in Atlanta GaI have been on the phone with them for hours on end since September which has taken time away from my job that needed to be doneStill today, I called them because we received a bill addressed to Jones Flower Co but using our physical address in GrenadaI have asked to speak to an ATT supervisor but would not be correctedThis is totally unacceptable and I continue to get passed around from dept to dept with no resolution at all

Combined bill with AT&T and Directv has not happened to this day and we are now going on months
I have been a Direcv customer for over years and since the merger between AT&T and Directv the service is less than mediocreIt all started when my AT&T u-verse bill increased back in August because we use too much dataBut I was told if I do combined billing then I would receive a cheaper rateI have made phone call after phone call but still do not have a resolutionI cancelled my service with Directv but decided to come back after I spoke to the girl who was very helpful but that was the last time I ever spoke to anyone who seemed to know what they are doing
I have spoken to supervisors who assured me that this would be taken care of, but I am still waitingNow when I go online to pay my directv bill it states I have no billBut I would probably have to call since in between trying to get this combined they removed my account from autopay (which I did not ask to happ

I don't know if I am that shocked that AT&T has this many complaints filed against them and that they have a big fat FI just can't believe that a company this huge, that do their customers the way that they haveDefinitely like lying to us I can see! Definitely like giving their customers the run around as wellDon't know how you can run a company and have your employees just lie to your loyal customersWho hasn't a great experience, since we joined a year and a half agoI know Spectrum don't have a great report either, but at least they haven't lied yet and their service has been decentEven came out on a Sunday to install! Something AT&T wouldn't of doneThey would of had some excuseI'll never be a AT&T customer ever again! Great way to lose customer loyalty and retention AT&T ;)

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1June I opened an acct with AT&T with a 2-yr contract for internet, phone and cable with a bundle for $110/monthJanmy cable was turned off for non paymt to Direct TV for a cable bill in excess of $After 2-days trying to get it straight I was told I still had the bundle at the price I contracted for Febmy cable was turned off again for nonpayment to Direct TV with a bill outstanding in excess of $ After or more days got it straightThey turned by cable back on March the same thing happenedAs of today my cable has been off a week with no explanation why AT&T breached the contract and are still holding me liable for a 2-yr contract with no service from Direct TV unless I pay Direct TV $90/month on a separate bill for some service I never authorized Furthermore,

I was speaking to retention since my bill went up and I was informed that my deal had ended in MarchThey were looking for another deal and I informed them I did not want any additional services since the internet was not great as it was (slow and cuts out, this has been reported multiple times and serviced throughout the years)I was told they could bring my bill flat rate down to for internet with charge for insuranceBut was showing for my "products" that I was usingThat was referring to my modem that I have owned for yearsIf I was to take the deal that would give me the cheaper price it would charge me for products that I have owned for years? That is fraud! You cannot charge me for products that I own! He stated well, we do not have to do it that way but it will raise the price of your service and you can only receive a discountSo I went from discount to 5.00?!?! ATT Uverse is ridiculous and is fraud billingEveryone watch your bills!!!!!! If I could actually get them to send mine out AS REQUESTED by mail then it would be easier to do!

Service Type: ***ccept Agreement : 1We signed a contract on October 16th for two PRI's to be installed for the county to replace the *** lines as we were upgrading our phone system First line of deception is that we were actually signing up for an IP Flex product not a true traditional PRI as I thought After working with my other vendors *** we were able to determine we can make it work AT&T gave us an original install date of of December 18th for the services it was determined the day before TTU that the equipment that was mailed to my two locations were not properly provisioned for AT&T would have to re-issue new equipment and set new dates Our next dates we get are March 1st for go live The morning of March first I receive an email stating we can still go live but there is another issue w

We have been ATT wireless customers for almost years and we recently moved from GA to TXWe were talked into Uverse and wireless bundlingOur bills have been over $a month and nobody can tell us whyI call and use FB IM to no availThis bill came and it was $The rep put it on auto payment and I didn't authorize thatThen it says my next bill is due on 11/18? HOW when this was suppose to be due on 11/2'? And it is $280! None of this makes sense and we can not seem to get straight answers from anyone at ATTWe never had any issues with just wirelessWe only have wireless and internet with them because we canceled the TV portion back in AugustOur bill has been due on the first day of the month since we became customers years ago and now I was told it fluctuates? It has never changed from the first of the month until June when we bundled all this mess togetherI really just want my bill straight and to be refunded anything we have over paidBy now I've paid for

I have a business account with several phones and devices with At&t Mobility for the last plus yearsThe service coverage and stability of basic receiving a call without dropping has improved some in the last year but, still needs some workI believe that at&t is a sponsor of tele-marketing companies and robo-calls targeting businessesThey have an app called "call protect" that can be downloaded from the app store but, business accounts are not eligibleOver half of the 15-robo-calls I get per day come from at&t numbers according to caller id

Service Type: Residential ServiceAccount: XXX XXX-XXXX XXX XAccount: XXX XXX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Paying one of my utility bills through Chase Bank payment options, I accidentally clicked on the payor of a very old CLOSED account (formerly SBC, now AT&T) when I was actually trying to pay Com Ed the payor listed below SBC Amount $on 6-7- This account I believe has been closed since approxwith a zero balance SBC drew the money out of my acct I have spent approxhours (different times at an AT&T center) with the help of *** *** at the LaGrange,IL facility and have not been successful receiving my money back even after spending hours and hours with him Following up this man claims he did not keep any of the information that we gave him to resolve this issue including a letter from my Chase Bank rep., ***, showing that he faxed proof of payment b

We switched to Directv were told we could get the internet, landline and the smallest pkg of TV channels for $plus $per for any add'l boxes My husband took pictures of the chat he had with the csr and verified this total twice When the first bill was available TV alone was $plus for just the TV He was on the phone for hours talking to several different people some who said they could see the chats others who said they couldn'tThey wanted a chat ID which he did not have He could not talk to the guy he chatted with They would not let him send the conversation to them to seeThey said they had no package with that price Found out today another family member was quoted the exact same price, but wanted the 2nd to best packageShe of course did not get that price either You can not talk to the same person twiceIf you get disconnected you do not get a call back, you have to start all over againWe looked at the bill and it has come down to about $for all three not including the outrageous tax they have to chargeAT & T is a total scam do not believe anything you are told They quote good prices to get you to switch and do not stick by it

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1What kind of junk they are trying to telling us? We are legally entitled to WRAL, channel (5) & WRAZ, channels (50), both of the most important channels for my area, back in the 1990's there was a lawsuit to the cable and satellite customers for these channel to be free for all customers in these areas! So, unless they are willing a lawsuit concerning this issue, I suggested to them to get this channel back on the air ASAP! Especially, since we are in the peak season of the hurricane season!
How can WRAL and WRAZ being cut off to us at U-verse, when it is supposed to be free to us all, as our local channelsI click on it and the show is on for a second and then a blue scream pops up with these words on it:
THE OWNER OF THIS CHANNEL HAS REMOVED IT FROM THE U-VERSE LINEUP DESPITE OUR REQUEST T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was told my monthly billing statements were paperless without my consentWhen speaking to representative *** I was told the bills were converted to paperless even though I hadn't requested itBecause of that I was late on my last *** causing a late feeI don't believe I should be charged a late fee considering I've never selected paperless or was aware of this change by ATTUnfortunately I've had service issues with ATT prior and that took forever to resolve as wellPlease help resolve this issue
Product_Or_Service: Att uverse internet

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was told via chat ( and I still have the chat transcript) that I would be given a $creditI was then told I wont get the ctedit because the guy who told me that I would get the credit made a mistakeThey can not tell me one thing and do anotherThe goid customer service thing would be to honor the credit