AT&T

I have closed my account but they still did the auto-pay and collected the balance that I no longer owe since I cancelled services
I cancelled my service with AT&T on August 12, I confirmed with them on 08/17/that my last payment was going to be around $I confirmed and verified through chat ( I have the transcript) that only that amount was going to be taken from my account Instead on 08/25/2017, $was collected from my auto-pay I called and and after hour and minutes, different departments, representative and a manager later, I received confirmation that it was incorrect and that since my account was closed, he (***) will have to manual have it completed He assured me that this will be reviewed and my money reversed on 09/05/ It did not happened I called them again today and after transfer and representative reached today Ms*** who indicated she was another managerShe advised me that *** was out of the office, (which is I

I received a $credit in June In Aug they are trying to charge it all back to me stating I no longer meet the qualificationsI do meet them
I received an offer for $off consecutive months from Directv in an email offer in June I called in to accept the offer, they attempted to take it back saying it was an errorFinally after 5-calls they agreed to abide by their offer but instead of giving me the $off per month they would just do $as one lump creditWhich I acceptedThe email offer stated that I had to keep consecuative months of services at $29.99/month or more, which was fine by meEverything was goodMy first billed were covererd by the credit leaving -$(ish)after the August billIn mid August I called in to change my account package from $82.99/month to $29.99/monthI made sure to ask that this was ok since I know I have this credit on file and the costumer service rep assured me everything would be fine since my package still met t

On March 16th we took out a landline service with ATT after moving to a new house I am originally from England and as my mother was seriously ill, I felt I should have an affordable international service I set the account up with the representative to be the international and local plan (local free, international cents per minute) My first bill was over $ After many calls (which due to holding etcusually take in excess of an hour), I spoke to an agent who agreed they had set up the service wrongly and my bill should have been $(to high but acceptable) I said I would pay this amount, which I did and he said the bill would be corrected and my next bill would be $ I checked after a week that my account was corrected No correction was done I phoned again and was told that it was in the mainframe computer and changes were only done weekly! I left it feeling it would be corrected My next bill in May was for $which included past charges (no correction ha

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have all my services through AT&T: family wireless/mobility, Uverse TV, High-speed internet, and landlineWe don't need our landline anymore because we only use our mobile phones and our security system is now wirelessHowever, AT&T has made it impossible to cancel my landlineEvery time I try I either get hung up on, or I get an hour and a half of run around

Terrible service and everyone I have "tried" to speak with in customer service doesn't speak English and I cannot understand a word they say Terrible experience by far in a long time

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I started an account for *** UverseWhen I got the equipment I set it up and found out through troubleshooting with *** Technical support that I was not getting a signalI had to end up canceling service that same day and was to receive my deposit back in full which was $After many weeks of waiting I didn't receive it, I called *** and they said they were sending itI waiting again for many weeks and still nothingI have done this now several times and they keep telling me the same thing "they are sending it." but now it has been months and I still have not received my refund and I don't feel I ever *** without this complaintPlease help me get this refund
Product_Or_Service: *** Uverse Internet
Order_Number: N/A
Account_Number: XXXXXXXXX

I have been a satisfied customer with AT&T since until now I went to an At&T store in September of to possible buy phones I spoke to an AT&T salesman and he convinced me that I can save money on my bill and to also switch my TV services to Direct TV I was told my phone bill we be lowered and I will also save money on my tv services much lower than the carrier I was on I took the bait and switched my plan to unlimited plus and switched my TV and accepted a two year contract with Direct tv I understood as long as I have unlimited plus I will save money with Direct TV, I was also told I could buy an iphone and get one free I was not told that I would need to open another line to receive the free phone, I currently had lines with At &T and would not have agreed to opening another line and had I known I would have kept my old phone The sales man later admitted he made a mistake but it was too late I was charged with an installment plan on both phones My bill is now $300,a month much more than I was promised it should be I did not agree to this arrangement but feel stuck and committed to it because of the Direct TV, and now installment agreements that must be paid before you can switch phone carriers I spoke to AT&T customer service and supervisors concerning this issue The saleman also owned up to his mistake and spoke to AT&T and At&T refused to let me have the phone for free I am stuck with a installment plan that I did not know or agree to I was also lied to many times from AT&T's customer service, but by one supervisor in particular that said he will wipe off the phone and get it off my bill My next bill showed a new line coming on and off, the supervisor told me that was what needed to happen, to get the installment plan removedThe installment plan was still on the bill There were other customer service representatives that kep lpromising me that I will be able to get the phone free and that the instalment plan would come off the bill Still nothing After upteen phone calls and going through the same conversation with mnay customer representatives, I am now tired I'm tired of At&T's broken promises, and I'm tired of being what they call a loyal customer There have been no apologies only from the salesman who made the mistake I'm stuck with a higher bill, contracts with TV service's that I really don't like as much as cable I feel like I'm the one who is paying for their mistake They refuse to help meAfter my installment plan and Direct TV contracts are done I will be switching and I will never return to AT&T again, this is how they treat their "loyal customers"Beware of At&T's promises to lower your bills and save you many, I am paying more than ever before

We were approached by a sale person from AT&T at home and agreed to purchase their internet promotion We scheduled an appointment on 09/25/for the technician to come out and install the modem and get the system running; however, no one showed up We called the customer service line and was promised that on 10/12/2017, someone would come and install; yet again, no one showed up the second time On 10/14/2017, we received an email stated services were cancelled; however, when we called the customer service and was promised that someone would come out on 10/23/ Someone did actually came on 10/23/2017, but the installation was not done, and the technician said he will come back the next day; however, he was a no show the next day, and no contact were made to us
We again contacted customer service on 11/04/and was transferred to technical support representative by the name of "George;" we were promised that a technician will contact us within hours, and again, t

If I could rate with no stars, I wouldI sent back equipment as requested by AT&T in the box provided by them, and after years, they posted to the Credit Bureau that I owed $After a year (total years) they haven't changed the information because they say I owe themI do notWhen I called them after disputing the post, I was transferred times and not one of the eight people could help meThey didn't have the account number or information regarding itFishy

When moving to another state and attempting to cancel my AT&T internet service, it took several different calls to reach a representative who did not try and sell me something and would just simply cancel my serviceI spent more than an hour trying to cancel my accountApparently there is no way to cancel one's account online, which seems very bizarre in Other large (and small) companies have this optionIn addition, when I finally received my last monthly statement, indicating a credit of $38.33, I had to call into customer service and spend over minutes on the phone processing this requestWhen I asked why they just did not include a refund check in the mail with my last monthly statement, the representative replied nonsensically that they need to make sure the amounts match up with what they send meThis makes no senseI honestly feel that AT&T should be penalized for trying to keep customers credited money and making it extremeley difficult to cancel accountsI would never use AT&T unless forced due to it's monopolistic practices in particular geographies

The following review is my opinion of ATT, based on my more than years as an unvalued customer of theirs:
Att has done away with any and all incentives to stay with them, jacked their prices way up and added ridiculous feesTheir service is poor and they customer service is disgustingThey lie and make empty promises all day long, and their advertisements are misleading and they ultimately take advantage of their customersATT used to be a decent company, now their greed has just taken over completely!

My father has dementia and lives in Oklahoma City where he recently moved from his home of years to a facility that has assisted living and memory care My sister called two weeks before moving him and talked to a customer service representative where she was told that there was already an existing line and they would have to give a cut off notice (days) We confirmed with the facility that no line existed People pass away all the time in these places, so it is common to cancel phone services She called a series of times over the next week We were told that he could keep his number and that the service would be active on 6/25/by pm by a *** *** He lied I then took over and called yesterday where I talked to different people *** *** assured me that it would be taken care of yesterday on 6/26/ She lied She said it was so simple that they different even have to go out to the facility They could transfer the number from the home dispatch off

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1ATT keeps charging me twice
In December they charged me twice and it took me minutes to get them to recognize their error
In January, I got an email that said my payment for January was past due I called because I have auto debit The clerk I talked to told me to make the payment manually on the internet for $which I did She assured me it would not be charged again Guess what, on 1/23, I was charged $through auto debit After another minutes on the phone, I still can't get them to recognize their error!!!
I am tired of wasting my time because of ATT's incompetence!!!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My ATT account was closed back in JuneWhen I closed my account, I was told I owed nothing because the account was setup for less than a weekI notice a bill on 9/I called ATT and they said it was installation chargesI was not told about installation charges when I closed my account but was not surprised they didn't inform me of it but at the same time did not expect a bill from them since I didn't have their service for longThey sent me to a different dept to set up payment arrangementsI let them know I would pay it on 9/She let me know that she nptes the account for paymentI get a call from a collection agency on 9/25, saying they are collecting a debt on behalf of ATTI call ATT back and of course they see that I called on 9/but don't have any thing on record of my payment

AT&T has quite possibly the worst customer service I have ever experiencedLast week they lied to me regarding new service I was setting up (while convincing me to switch from DirectTV to Uverse)When Uverse was installed and we discovered what we were promised regarding our tv package was not accurate I called to complainNO ONE was able to help me and were unwiling to rectify the situationI cancelled by tv services immediatelyWhen deciding whether or not to keep their internet services, I was again promised an internet speed and price and was told I could call back today for the same priceIt was dejavu again when I called this morning and was told the agent gave me inaccurate informationThey cannot be trusted and were not willing to help in ANY way to better the situationI am a long-standing customer but this permanently damaged my view of this company - untruthful sales techs, loyalty managers that promise to help but do nothing, and unsympathetic to all of the grief they causedI am highly disappointed and outraged at their lies and lack of customer support

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Received Bill from AT&T for $Called 5/7/and asked why bill went from $to $Told if I stay they will reduce to $of which I paidAsked what bill will be from then onI was told about $more than competitor and be around $with taxI said OKreceived next bill for $Called after seeing $bill on emailWas told I have to pay that amountI asked why I was told $figure and was told they didn't know why they would tell me that and that they would take $off my service monthly if I stayed for monthsI said go ahead with the discount but still want to know why I was quoted $They said the would check into itAfter receiving paper bill, I called again 7/17/and was told I have to pay $billTold them I was quote

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In Feb 4th I contcat *** X-XXX-XXX-XXXX about internet and telephone serviceOn the phone the agent told me there is a fab-optical internet and telephone service in your buildingSo you can get 45mb a second internet speed and telephone tooThe installation date was Feb
When Technition came to my home, they told me there is no fab-optical in our building, only has DSL serviceThe internet speed never can reach 45mb in my computerSome time 5mb some time mb
On Feb I call X-XXX-XXX-XXXX, talk to ***She send second technition to my home, but the probolm he can be fix due to DSL
Saturday and Sunday their office was closed, so I call them on Feb-XX-XXXX MondayIn the morning until to afternoonI spanned hours on the phone take to agintThey was *** Bed and ***,

At&t keeps running my credit and my score has dropped pointsI don't understand why they're running it and I never ever had at&t u verseThis has been going on since I need this to be resolved asap!!! This is ridiculous!!!

AT&T trying to charge me a MONTHLY EQUIPMENT FEE when they're not supposed to
I wanted a newer modem to better handle the newer, faster internet speed(s)My previous modem was mine - bought & paid forWhen I called AT&T for the newer modem...NOBODY ever said ANYTHING about having to now incur a MONTHLY EQUIPMENT FEE - also could not understand WHY they wanted me to send them my older modem that BELONGED to MEI sent it to themNOW...I'm being charged MONTHLY for an equipment fee that I shouldn't be charged for
SEND MY MODEM BACK AND PAY TO SEND THIS NEWER ONE BACK THEN
What a neat SCAM huh?

From: *** Sent: Wednesday, July 26, 9:59:PM
To: AT&T Office of the President
Subject: Re: AT&T Case ***
Hello I sent a response to your email at the beginning of the week and have not heard what the next steps areIs this something you are checking on or should I contact someone else? I do not feel as if I am asking for too much considering how many times I called into the company questioning the bill On every recorded call I was told I have a credit I just want to resolve this issue and be done with itPlease and thanks!
Sincerely,
*** ***
________________________________________
From: ***
Sent: Monday, July 24, 4:26:PM
To: AT&T Office of the President
Subject: Re: AT&T Case ***
Thanks for the information I appreciate the fast response now my issue is why after five calls into the office no one noticed thisI gave all kinds of information and called every month I got a bill being told I do not owe anything so this bill went into collections because of ATTI gave my account number, phone number, and no one could
see this issueOr maybe someone would have taken the extra step to see I actually owe a billWhen I worked for Sprint if a person was told something on the recorded line it is what ever that person saidDo you guys have a similar practice I shouldn't be in collections when every time I called I was told I have no billI should have the 87.?? credit because that is what all of the reps I spoke with saidI would like the calls pulled and listened too please and thanksAt this point I really don't care about the why I am concerned with the representatives telling me I owe no billSo not only was the credit held ( I understand I owe a bill, but it wasn't applied there either) If this isn't something you can do please refer me to someone who can