AT&T

So I was notified that someone used my ss number and opened an account with AT&T
Called AT&T and asked them what they intended to do about it they said they turned the phone off and that was all they was going to do
I was hoping they would go after the person for fraud nope no can do
I would like to know if others have had a problem and what was done would like to file a class action lawsuit against them
Their fraud dept is nonexistent

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This event was last year from Jan - Jun It maybe too late but I just learn that Revdex.com might be able to help me with this
We moved to a new house in Dec and closed my internet account and opened a new AT&T service in the new home with a new account numberI learned that we have been billed for the last months for my old account after I we arrive from overseas vacationI called them and inquired why and they said the cancellation did not go throughThey admitted that I called on Dec to cancelled my account based on their record but still did not refund the whole monthsAfter talking to a supervisor, they only refund me months worth and placed the blame on me for not checking my credit card bill - imagine thatIt is my fault now that they did not cancel in correctlyThe f

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I contacted ATT in May to see if they had any promotions to save me money on my home phone, uverse TV and internet I was quoted a price to switch to Direct TV and bundle my internet and phone and cell phones The price quote not the same since I got the bill I was told I would get my cell phones for $month and the internet, home phone and direct TV for a month Now that I have signed the contract with Direct TV for years they want to charge me a month They will not do anything to adjust the bill they say the account was never noted for this amount, but before I accepted the agreement the agent put me on a recorded line with an att representative and she repeated exactly what I was told They make promised and quote prices they refuse to make good on The burd

Service Type: Residential ServiceAccount: XXX XXX XXXXAccount: XXX XXX XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T is using advertising to entice customers to BUNDLE their servicesThis has occurred with several acquaintances of mineMy own experience in this regard is as follows
I received several advertising fliers promising a single single reduced price if I bundled my Internet, TV Dish services, and telephone using Direct TV and AT&T phone serviceAfter I accepted the AT&T officer, and my old internet and TV service were cancelled, I l was informed I was dealing with two companies (AT&/T and Direct TV)When the installers came, I learned I was dealing with three companies (Direct TV, Viasat, and AT&T) and would be billed separately by each
According to the sales person on the phone, my total monthly bill for the next two years would be $However when I received three separt

When I signed up with AT&T April they told me that I could add cable for an extra $a month and cancel at anytime Two months later I cancelled the cable because I lost one of my jobs and could no longer afford it AT&T has continued to bill me for the cable and refuse to take it off my bill I have called them over times for them to continuously pass me over to someone that cannot resolve the problem I am sick of getting the run around Never in my life have I had to deal with such crooks and hopefully will never have to As for me I run a eBay business and this areas only provider is AT&T Now I have a $bill with them for services that I canceled and never used FED UP!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I cancelled the contract for my AT&T Uverse internet account because they changed the terms without my knowledgeNow at&t says that I must take their modem to a UPS store or I will be charged $My contract included a free modem, but at&t started charging me a modem fee last NovemberI complained about the extra modem fee and they credited my account for the charges AT&T told me the only way to return their modem is for me to take the modem to a UPS store! I have no way to get to the UPS storeAT&T has threatened to Bill me for $for the modem and turn my account over to collections if I do not pay them

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My internet installation appointment was cancelled by AT&T's "system" less than hours before the appointment and they are not willing to reschedule with any kind of urgency; and even when they are able to come out, they are only available at times during which I am at work, so I am now being forced to take time off of work in order to get my internet installed in my houseThis is the fourth time that I have had issues with their customer service department and I am heavily considering switching to Spectrum.Product_Or_Service: Internet service, 50mbpsOrder_Number: XX-XXXXXXXXXXXXXXXAccount_Number: XXXXXXXXX

I called before making an offer on a house to see what internet speeds were for that specific address since I need high speed for my online classesI was told it had high speed and was Mbps...I am now closing on the house and called to set it up and now they are saying it is not high speed it is Mbps and that it never had high speed at that locationI would not have offered on the house if I would have known this as it is required for my work and school!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I moved I***lled at&t to let them know, the new address is *** *** *** *** XXXXX I was told they only had the house number and had to add the unit number to the computer and had to***ll back in to days I asked if it would be a problem seeing someone had att internet in the house to get internet just in my unit/room they assured me it would not I had to***ll back numerous times before I could get through, the***ll was dropped by att while on hold, one time after holding about a half an hour When I finally do get through I explain the situation to the lady, she says she has got it, and it'll be no problem to transfer my service, although she doesnt know about getting it just in my room, I let her know the first lady said it wouldnt be a problem so she tells me it

When I signed up for AT&T I was informed that I would receive a $Visa gift card Currently AT&T is only sending me a $Visa gift card
My account number *** is suppose to receive a $Visa gift card AT&T has not sent that gift card I signed up for AT&T to start service on August 31, A $gift card has not been sent Only a $gift card is being sent The customer service line never answers their phone to speak about this issue

I ordered bundle services in May of this yearI have had several techs out since and still have trouble with my TV and internet servicesThe customer service reps that ATT uses are useless, they just read their scripts given to them and do not solve the issuesThe company is using faulty equipment and knows itThe reception is bad as a result and services are interruptedI have been very dissatisfied with servicesIn addition I'm waiting days to get a tech out this time to resolve my problemsThe last tech came out about a month ago and the same day he was here I have to reboot my modem to get my phone and internet to work againThe WI FI is still not workingAT& T promoted bundles back this spring to entice people to sign up but then didn't explain the fine print in the contracts and has taken advantage of customersI spoke with Direct Tv , one day after the installationto change my plan, I was told that I could do that for more a month for the Tv portion of my bun

AT&T is totally non-responsive and unreliable I tried to get my year old blind mother's phone moved from one room in her nursing home to her new room AT&T missed promised dates I called the Presidents office to try to get an answer on what was wrong and when the line would be moved I was promised a call back which I never got I needed her land line to hook up her pacemaker checking device Fortunately I got a device that works on my cell phone and was able to cancel AT&T It took minutes on their "customer service" line for them to fix their own systems and be able to cancel the line give me a cancellation confirmation number

AT&T overcharged me for a year Said there were late payments with auto on file
Set up multiple accts in my nameHaven't received refund due
I have a DSL (not bundle)
At&t started by opening different accts in my name One had my name spelled incorrectly "*** and I paid to that acct onceThey sent the refund check, but I wasn't able to cash it because of the incorrect spellingI called to ask them to fix it but they closed the acct and no one could ever find it in the system I still have this check and paper proof of the other accts I was being billed to
The other account #s are:
***
***
After they created the right account (***) my bill was constantly fluctuatingI was given reasons of data usage and late payments as to why I had a card on file at the time which they were to auto draft from so a late payment was impossible The bills were never consistent varying from $191, $174, $155, $131, and $agai

AT&T U-VERSE TV is horrible it constantly looses signal, all they do is keep sending out Techs and they never solve the problem, I have had the Service for weeks and cannot go a full day without setting the TV boxes at least times a day

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Hi
this is *** *** I called in early April to get my land phone service discontinued on 4/6/at the time, I have paid the billed on 4/and the customer representative told me I should get refund in early May (which is my final statement)on 4/24, I got another bill, ask me to continue pay monthly feeI called AT&T and the representative confirmed my phone was cancelled on 4/and I should ignore the billhowever, on 5/21, I got another bill from At&T, with late fee included and ask to pay for next monthI called again, and ATT still don't know why I am getting this billI told the guy that I noticed the phone still have dial tone and he even call the land phone...he said he would discontinue it and I should not hear dial tone any morehowever, today is 5/24/2018, I ch

Service Type: Residential ServiceAccount: XX-XXXXXXXXXXXXXXXAccount: XX-XXXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We scheduled & paid for service on Fri, it said a tech would come out Satpm on Fri we got an email saying there is a problem with the addressI called Sat morning and kept getting transferredWe rearranged our schedule around to be home for the tech, so I was not ***We were told that some one at our address previously had service and it wasn't resolved so we were being punished for the last persons problemWe couldn't get service but our account was charged $We told them to give us the money back since this is the second time this exact thing has happened to usLast year we tried to get service at another address and there was so many problems that we just went with another carrierOne of the phone reps hung up on me I was already mad so when I called back I wa

I recently bundled my services with ATT&T , which I been a customer with them for years Since they bought DirectTV we wanted to bundle our internet services as wellBefore we could do that we had to pay what we owed on our current bills for Direct TV and InternetSo thats what we did , and ATT&T informed us our bill is now combined with our new payment being a month I paid my new bill last month , and I saw another account so I paid both amounts one for ( DirectTV) and another for (internet)They stated our bills would be combined mind you, now comes September and I see a bill I contacted ATT through online chat The rep told me that the bill was accurate , but I informed the rep that if a had a outstanding balance they would of not let me bundleThe rep also stated that we had a service call , which the service person nor direct tv informed us about They came out because of issues with their service They never sent us a bill, and every t

I signed up for ATT internet and DirectTV bundle for $a month I am getting separate bills and they are both over charging me with ATT sales
I signed up for ATT internet and DirectTV bundle for $a month I am getting separate bills and they are both over charging me with ATT salesI have talked to ATT and DirectTV several times, ATT refuses to help me fix this issue and tells me I need to contact DirectTv there is nothing they can do DirectTV refuses to correct the bill or let me talk to a supervisor I get transferred to a phone queue where no one answersI'm getting really frustrated that this is not getting resolved!

When I signed up for wireless service I was not given the 15% military discount I have had service for over six months and the discount has NEVER been appliedThis is unsatisfactory!!!
I added an additional mobile line in May and updated my services to unlimited, I was told I would have access to HBO for free When I called on June to seek assistance with how to access HBO, I was told it was NOT a part of my plan I was further informed that if I did not have direct TV, I would not be able to access the service at all After asking to speak with a manager I was informed that I did indeed have unlimited and access to HBO was a part of my plan BUT it could only be accessed through Direct TV now app This is contrary to the HBO website which indicates that access is available through the HBOgo app Am I to believe customer service or the website'? Your customer service reps are obviously not well trained and providing information contrary to the site OR your website i

I have had Direct TV for about yearsI recently purchased ATT Fiber May 2017, and opted to combine by ATT and Direct TV billsSince then, I am no longer able to view, nor pay Direct TV bills without physically calling Direct TVThis requires at least hour of my time per month to doEvery time I call, I try to get in touch with someone who can help with this problem, but no one is able to do soI am told the root of my problem is that ATT does not receive the Direct TV bill "in time" to be viewed or paid on my ATT billTo be clear, on both the Direct TV and ATT website, I am unable to view my Direct TV billFurthermore, I do not recieve any Direct TV bills in the mailThus, I basically pay the Direct TV bill without having any ability to view what I am actually payingAfter nearly a year of receiving no help with this problem, I feel compelled to at least reach out to the Revdex.com to file a complaint
Product_Or_Service: Direct TV billing