AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This is the 6th month in a row my bill was wrongEach month it is about $higher than it should beThey correct it each month after about an hour on the phoneLast month $wrong and also I was charged $for a football game on paid preview that I did not purchaseThey would not take this off my billI couldn't even tell you how many times my bill was wrong over the past few years and takes a while each month to take care of thisI have never experienced a customer service this badThis is what happens when a company is this big, they just don't care

Poor Service and billing issues
For the past months I've has issues with service and DVR boxBack in December I scheduled an appointment for a technician to rectify my issueI rescheduled all my personal business for that day to make sure I would be available and no one showed upI called several times into customer service and my issue never got rectifiedI even left a message with a cooperate contact from previously and no one contacted me back
It was communicated with me that back in October when I was having the same type of issues AT&T would send me a device to help with service issues/Several months later I never got the deviceI'm being billed for services that I'm not receivingDue to my work and travel schedule I have not been able to contact AT&T on a regular basis and the times I've called; spent over minutes on the phone with representatives that have not been very helpfulI've requested call backs and no one calls me back and there's also been language

Was promised $bundle including movie channels and $gift cards for months by phone agent in January More detail below
Only $gift card ever came Movie channels started to charge after months I've written and called ATT numerous times to no avail yet I am very certain about what was promised and even suggested to ATT that they find voice recording They said they don't have I had the agent repeat everything several times and I wrote it down They since removed several of the movie channels but there are a couple still active that they are billing me for I have told them that I will only ever pay $per month (phone, TV and Internet), as promised but to-date no bill adjustment has happened I recently wrote the the CEO and have been contacted by people from the Office of President, and while they 'believe me', they are saying they cannot honor what I was promised There is even a current 'offer' from ATT that is close to what I was promised for $

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0On August 22nd I asked for my phone service to be discounted and one box to be removedBox removed and returned, but a month and a half later the phone remains on my accountI call 10/10/to inquire and was told that it was offered but I declined the offerI initiated the call and requested the service for phone be cancelledI was lead to believe it had been taken care Of along with the box returnedI speak with Rep *** or Quin & he assures he can assistI tell him the situation and he gives me prices to help lower the bill which was the reason I was taking the phone offLong story short, he quoted me with everything that I currently have with no changes to the account $149,that's the price before the phone is taking off with discount of per item taken off billThats $off cab

contract states $per month for lifeBilled $per month for months
I signed a contract on March 31, for mbps internet for the base price of $per month for life I was billed for $per month base price for only months AT&T refuses to honor the contract

Offered to waive fees after representative messed up change of responsibility, but did not follow through
I had AT&T U-Verse internetI was moving and wanted to switch the service to my sister's nameWe both did our part to switch the service, but my sister had to call in to validate the informationWe waited the allotted time for it to be switchedWhen it wasn't done, my sister called them to ask about it and they stated that the representative she spoke to had put in the wrong social security number so we would have to wait for it to be disabled in the system and then try againMy sister asked if it would be possible to cancel the service and just get it in her nameWe were informed that it was possible but she'd have to wait 24-hours to be able to put it in her nameShe asked if it would be possible to use the same modemThey said it would be possibleSo she asked to cancel the service since it would be easier and faster to do it that wayWe were informed that there w

I have been unable to get my phone service installed or my cable buried The techs will not call be back The customer services rep won't call back
I just purchased a bundle for phone, internet, Wi-Fi, and television I have had issues with getting the phone service properly working and was told the problem was on my end, when I had no problems with my previous provider Techs won't call back, even though they leave their numbers and tell you to call It is almost impossible to get hold of a live rep, and when they promise to call you back, you don't hear back from them either Basically, I just purchased this bundle and don't have all of my services hooked up (or at least not working properly) yet They haven't even tried hooking up my TV, and I don't want them to I would like to cancel this contract and stop having to deal with this sorry business They were supposed to come out on the 17th to bury my cable They buried a cable all right, but it wasn't hooked up to anyth

Where to begin?Our service is always in & out.I can never get helpA tech was supposed to come and they claim they called & knocked but did neither
We've had issues since day oneThe Internet doesn't always workI NEED it because I'm an online studentIf it is "working" it goes slow or the WiFi isn't workingI've called multiple times and all they've done is send me a new kodem, which does nothingOn top of that, I was never informed of our contract ending so I had renewed I in error and on top of THAT, the price went upSo now we're stuck in another yr contract with crappie serviceFinally, today, 9/17/16, a tech was SUPPOSED TO come out and no showedDidn't get a callNothingNo explanationThen I ranted on social media, and they tried to lie saying someone had knocked and calledSo not only did I not get a call, the only "help" I get is through freakin social media and even then, it's no help at allTerrible, terrible service

I submitted a payment toward my ATT- DIRECtv + Internet account on Saturday 5/12/through Fidelity Express, a third-party payment center
The receipt states it will take 1-business days to process
This morning I contacted Fidelity Express whom stated that payment information was sent to ATT on Saturday
At this moment ATT has not posted the payment to the accountWe paid an additional $and ATT is now requiring ANOTHER payment to restore the services
THIS IS A SCAM!!! I will not be paying anymore information

A month ago, I called up AT&TI was looking for a better package than what I had with Comcast for internet/TVI already had AT&T wireless, so I wanted to see if bundling would give me a better deal
The sales person offered a bundle package - my existing AT&T wireless with Unlimited Plus monthly plan with AT&T GigaPower internet + Uverse package with HBO, all combined for $165, no activation feesHBO was a package with the Unlimited PlusHe specifically said that all activation fees will be waived because of the bundle, and there is no contractThen he said, they are running a free promotion of Samsung Galaxy Tab E, and I could add that to the bundle for just $/ month, but for being on autopay, I will get that $offSo I agreed for all that
Then all the problems startedFirst, they sent AT&T Trek device instead of the Samsung TabEI called them, and they said go to the storeI went to their store, and they said, we can't exchange this, you have to ship it back, and we can give you the exchanged device over hereSo I got the Samsung Tab E, and I shipped back the Trek using their return label with USPSNow they are charging me for both those devices, and I don't even have both devicesI have the USPS confirmation that the device was collected by AT&T returns agent
Then the TV installation happened, and the package was just a basic packageSo I called to confirm the amount and packageThe phone agent confirmed the $for wireless+internet+tv+tablet and fixed the issue with the tv programmingSo I started receiving the channels properly
Then I saw on the MyAT&T app that the bill/package amount was not rightAnd I called them, because I wanted to cancel because I was still within the daysAnd they said, it's still going through their combined billing teamIgnore what the app saysRest assured, everything is setup correctlyOur app often shows the wrong information, it will get corrected once the first bill is generatedAnd if it is not, just call us, and we will fix itEnjoy the weekend, don't worrySpend time with the family, and allSo I thought, well, this is a nice company
Now, after a month, I see the bill for $!!!! I called AT&T again today, and now they are saying that there is no $plan documentedI asked them to pull up the previous calls, and they won'tSaying it's a different department
I asked for a supervisor, and they just made me wait indefinitely
I asked to transfer to their complaints department and they won't
In between all this, I have had to spend hours of frustration having to call AT&T multiple times, waiting on their automated machine, then their transferring between so many groups - mobile, uverse, billing, combined billing, etc
This is the worst customer experience everAnd it's a ripof!
Another person in my neighborhood had said the same thing about AT&T a few weeks ago on nextdoor, that they are running a ripoff scheme, and I did not believe thinking it is a large and respectable companyBut something is seriously going on here, that needs major investigation

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Replied to offer from att direct tv for promotional offer for internet and cable.Installer showed up and installed line to house then said could not get strong enough signal to install dish.I told them to bad and see ya,he replied for would hook up with phone line, I said ok begrudgingly.Then before he turned switch on I had to speak with a representative who then tried to hard sell me up for minuets before I said no.He then asked for a money charge on the spot to be paid to installer I again said no and gave the phone to the install *** XXX-XXX-XXXX)who said he has never been asked to take cash from a customer before?After hrsof hard up sell tactics was finally installedReceived first bill for when was supposed to be for first month.On the bill was installat

I spoke with a manage named Michael with At&T business cell phones about my bill being wrongas I was speaking to him, he stated to me that I am always past due on my billso he really could not tell how my bill was wrongHe also stated a bill that I paid was not applied but it was sent some where at AT&TI stated what you mean My payment have been sent somewhere he could not tell me anythingbut he could connect me with someone elseonce I was connect to one came to the phoneI am so tired of AT&T they are bullies

Initial quote was for internet and installation fees to be waived when movedI was charged more than and installation charges
Upon transfer of service on 8/30/Early to mid September service was activatedI was told I would be charged per month for internet service and the installation fee would be waivedThat has not been the case as I received a bill in the amount of due 10/29/with a charge for internet of per month and an installation charge of I would like the initial agreement honored of per month for internet and any fees for installation waived as statedPer the representatives I spoke with today they indicated there is no notation on my account but it is to my knowledge all calls are recorded for quality and training purposesTherefore it should not be too hard to go back and listen to the agreement stated to me upon transfer of service

Service Type: Business ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1ON September I sign a contract with ATT for moths to provide me channels of VOICEThe condition they will port in DID's from my existing provider *** to ATT network ON the end of December they connected the fiber and the equipment in our officeBut since then until 5/03/they never port the numbers from *** blaming to my account manager fault, that was out state and he was not performing adding the right informationI contact ***, AARON [email protected] (account manager) multiple times for the period of the last months with no luck in getting the port of the DID's from *** On January of I start getting the bills from AT&T approximately $monthly for a service that not complete(Once again they only install the channel but

Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1on may 19th I called and requested my internet services be discontinued immediatelyi was informed by the customer service agent my service would be discontinued on may 20, by may 24th my service was not disconnected and when I discovered this I contacted customer service again and was informed it should have been disconnected on the 20th and they did not know why, and when I get my final bill to call in and have it prorated to reflect it being disconnected on the 20th, that would mean I only owed for days, from may 3rd to may 20th when I finally received what appeared to be a final bill, it not only showed for the full month but for several days into the next monthwhen I contacted customer service someone had changed the notes and I was told that the notes indicated I requested the disconnect for may 24th which is a complete fabrication and lie and an attempt from A

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My internet went down 1/7/I called tech support, it was determined my router wasn't working and they ordered another one promising it would be delivered the following dayThe router didn't show, I called them back a few days later they said they were showing the router was deliveredI explained to them it wasn't and then they told me they would send another oneThe router still didn't arrive, so I called them again on 1/17/asked to speak with a manager to get resolution to thisThe manager got on the line after minutes waiting, told me they didn't ship the second one as promised because it was showing the first one was deliveredI explained again it wasn't and the supervisor promised me they would work on finding it and getting another one on its way to my residenceThey also pr

They lied, flaked, didn't give me what they agreed to and ripped me offPretty incredible that such a big company would take someone who has been a customer of years, paying $a month for their services and disrespect them in such a wayBut I'm sure many have experienced it

I had Direct TV installed on august 1, 2017, for some reason internet was not also installedOn september 1, 2017, I called to have internet installed alsoI was told I would have to pay $in advance, which I paid via credit card and that someine would e out september 5, 2017, between 8-am to installI waitedOn september 5, 2017, but no one arrived to installI called and was told no one came because I did not have direct tv installedWhen I asked to speak to a supervisor I was told no and to call a different number between 8-est
Last night I received an email stating my order could not be processed and to callI called first thing this morning and was told they coukd not process my order because I did not have internetExcuse me my order was to install internet and now im told I cant get it until september 25thAgain I asked to speakvto a supervisor was told no and to call a different number
I got the run around from the recorded message finally got a live pe

So this review is not for the headquarters however for a store near me which you can find yourself by looking at my information its an authorized dealer that doesn't even show up on google First off my experience with AT&T was like any other big box company they don't care about their customers plain and simple I have been looking to get a new phone and plan so me and my mother stop and saw what they have to offer The associate there was kind however didn't seem to wan't to work very hard, kept sighing and rolling his eyes, they offered a few promotions like samsung gear sand a tablet for both off us We accept one of the samsung gear s2's and both tablets However he didn't check to see if the promotions were going on The trek tablets were but not the samsung gear sthat he had already put on our account He told us that he had canceled it and wouldn't be on the bill That's so far two lies, the samsung gear sthat he neglected to make sure that that was on their promotion and telling me that it was canceled and off the bill So, the next few days I get my first "bill" showing that I had devices on the account, outraged I put a chat into AT&T and told them that one of the devices didn't belong They told me that they couldn't get in contact with them to verify the issue I go into the store a second time and a different associate approached me telling me that they were "switching over phones" which means that no one could get in contact with them unless you go to the store and get one of their personal phone numbers.I told him my situation and he assured me that it would be taken care of before the first bill was releasedThat's there third lie Next few days go my I get a bill stating that once again I still have devices on my account, one associate told me that it had already been dealt withAnother lie I had to threaten legal action for them to actually call to confirm that I was right, they never canceled that line, so he cancels it for me and shows me that it is canceled and tells my my fourth lie, that it will be taken off of your bill in a few days Now today I contacted someone via chat on the AT&T site to make sure that it was indeed finally canceled but they then told me there will be a credit on your next bill for that amount on the second line I told them that they need to take this off of my account now They didn't want to do it until once again threatened legal action After all this they credit my account for the correct amount and I was on my way

I had at&t uverse well over a year agoI cancelled the service over a year ago as it did not meet my needsI was sent the information to mail the modem back, which was doneI called them about weeks after it was sent back, and was told everything was good, and that all I had to worry about was my wireless serviceRecently my husband and I tried to purchase an accessory, and have it billed to our account, but was told we could not because of a 193.00$ balance on our account because of the modemI have called at&t several times and was assured on different occasions that it would be taken care of, and removed from my accountThis was not done, and now I am being told that because I do not still have the tracking number from when the modem was sent back over a year ago that they will not do anything for me! If they did or did not receive the modem from UPS that is not my fault, and I want this charge removed from my account immediately, as for almost a year now they have been re