AT&T

Not disclosing charging of feesRefusal to fix a bill to the prior quoted amountNot notifying of rate increasesNo notation of accountHangups
First, I was charged a service activation charge without notificationIt was double chargedWhen I called, I was handed to a supervisor who then hung up on me and didn't remove the charges as promisedDidn't even notate the accountI found this out when I talked to them again the next dayThey removed the charges despite the lack of notes, but refused to do anything else for meI was told my bill would be a certain amount, but it ended up being $moreOn top of this, rates have been increased with notificationI was then transferred to their collections department without my authorization of the transfer, making me feel as if this was done because your representative didn't want to deal with me anymore.

I just spent over an hour on the phone with a customer service manager, Sean, who went on to tell me that the six "Call Failure" messages I had before calling them today, never happenedHe proceeded to argue with me about my service saying the problem is my device and not At&t, even after two agents before him explained to me that not only is my area listed as having awful coverage, a cell tower was down
At&t has been my service provider for over yearsEveryone knows At&t service in Los Angeles is horrible, including At&t customer serviceIn the past when service would get this bad, At&t would be honest with their customers explaining the lack of cell towers and properly refund you for the lack of serviceThis very reason is why I stayed with themFor the past two years, service has gotten far worseIn the last months, I've had so many dropped or "Call Failure" messages that I've been eyeing other competing cell providersTodayI had sixSixFor a service I'm paying over $forNot to mention the constant throttling for having unlimited dataSo sorry I decided to be loyal to a company because apparently they punish you for it
Today, after being fed up with this issue, I called the number and spoke with three different peopleThe first agent was very polite and considerateHe acknowledged the issues At&t is well known for and transferred me to what he thought would be someone who might be able to tell me more about my areaThe next person I spoke with was a woman named TequilaShe explained that not only was a tower down, but my area had horrible coverage and that I qualified for a microcell to be sent outI expressed my concern that a quick fix like that would only help in my home and no where else in the city, and that I was tired of paying $a month for a service I cannot useExample: I cannot go around texting everyone I need to callI asked her to review my history and determine based on my dropped calls what a fair reimbursement would be, considering this is been a constant issueUpon hearing the words "reimbursement", she changed her tune and suddenly started telling me the issue was with my device, even though I explained to her that I've had several different iPhones since and the same service issues persist because it's the lack of cell towers and coverage in Los Angeles (this was explained to me by At&t countless of times before)Suddenly, everything she has told me before was taken back the second I asked for "money back"I asked to be transferred to a supervisorInstead, I was transferred to a floor manager named SeanHe made it his mission to offer me nothing, stating that I was lying about the dropped calls today since, after asking him five times to pull my dropped call log, he could not see any on his report and that they were only offering a $credit since they were sending out a microcell that's worth $That very mircocell he offered is selling for $everywhere onlineAlso, if I hadn't received those call failures today, I wouldn't have even called in!! I hate calling to fight for what you've already paid for from a companyIt's one of the most degrading thingsAnd, the customer service agents they have don't even care and even express their unhappiness with their job
It's pretty insulting to put your customers through this song and dance when they're trying to feel less 'screwed over' by the company they try and defend to everyone else who has dropped At&t and switched to VerizonI'm a person who likes to have a history with a company, but apparently that no longer means anything to At&tIt's almost as though they're trying to lose their customersSomething that I'm sure corporate would not approve of
Verizon is offering me an $80/month plan plus a new phone for the exact same plan I currently have with At&tI'm curious to see how At&t corporate would like to handle this situationIf not, I will be cancelling my service with them for good

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I continuously have interruptions in my wireless servicesIt has gotten so bad that technicians have been out in approximately a one month periodDuring the same period I have been given different internet wireless routersThe service became really bad after I had gotten AT&T U-Verse which was the worse service everThis service constantly had interruptions alsoThe interruptions in service became so bad that they were multiple times a day for hoursAT&T refused to disconnect the service until I paid the bill in full meaning that they would continue to charge me every month whether the service worked or notI paid the bill in full and was finally rid of the U-VerseAfter I got rid of the U-Verse I have had issues with the internet: It cuts off for short periods, the speed goes excee

I would like to thank Asad K*** at the League City Tx location for all the help and support he didHe is a perfect example of what customer service is and should beHe went above and beyond to get my account settledHe stayed after hours, answered all my questions, and called me at my convenience to finish things up because I was called into workHe worked until 10:P.Mto complete my accountThis kind of customer service helped me feel great about leaving my old provider and to continue any further business I may need in the futureThanks again Asad K*** at Bay Colony location in League City, TX

AT&T Disconnected my DirecTV service because they billed me incorrectly for service that I discontinued on 1/26/ It has taken days to restore
AT&T Disconnected my DirecTV service because they billed me incorrectly for service that I discontinued on 1/26/ It has taken days and roughly hours of customer services discussions to restore the service I called AT&T numerous times as I received a bill in the mail for an outstanding amount of $for internet service I order AT&T Internet and had the service for a total of days I disconnected the service because of poor internet service compared to my previous provider, Comcast I have a confirmation email discontinuing the service on 1/ Upon getting home on 2/23, there was a message on the TV to call customer service I was informed that the service was disconnected due to a past bill with AT&T Internet for $ I was transferred at least times to various customer service reps to find out that their system had

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Let me start off by saying I have had nothing but issues with your company since I enrolled on 7/26/I have been given different information based on my sales rep and customer serviceMy ATT sales representative Oscar MontesdeocaWe discussed a service packageI advised him that I needed starz and I was quoted the Ultimate package comes with startz, showtime, hbo, cinemax, boxes( genie and mini genie), internet, NFL Ticket Sunday free for year for $I then asked for higher internet speed since I work from home sometimes and then was quoted $increasing to mbps before taxesWhen the cable technician came to do the installation on Saturday 7/21/he informed me that I only had basic cableI tried called the sales repreceived his voicemailSent a text message-n

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I ORDERED SERVICE OFOR U-VERSE TV AT THE BEGINNING OF THE YEARTHEY INSTALLED
IT ON 1/22/ANS DAYS LATER I RECEIVE A BILL FOR I WAS ONLY SUPPOSE TO BE ON A PROMOTION WITH U-VERSE TV AND INTERNET FOR A MONTH PLUS TAXESI HAVE TO TRANSCIPT AND EVERYTHING FROM WHEN I MADE THE ORDERTHE LOYALTY DEPARTMENT DIDNT OFFER ANY ASSISTANCE BUT CANCEL MY SERVICETHEY WERE RUDE AND SHOWED NO CONCERN AT ALL
Product_Or_Service: UVERE TV
Order_Number: XXXXXXXXXXA

I have been trying to cancel my AT&T Internet service acct # *** for the past three days and each time I call they say the system is under maintenance and they are unable to cancel my serviceThey recommend I call back in 2hrs or the next dayThis is not the first time I call concerning an Internet issue, this happened back in October 2017, I wanted to see if I could down grade my Internet service and they were unable to help me as well

They told me after years that my service is at the wrong apt they cancelled my service and will not honor the speed that I am suppose to have
On 5/at&t disconnected my service at my current apartment and put that I moved in their system and started a new plan, the agent told me that he was giving me a better deal so that I would not switch but he lowered my data plan without informing meI have called back different times staying on the phone for more than a hour and still no helpI am cancelling the service I just want others to know that this company is a rip and off and they do not honor what they say or value customers

My husband and I got direct TV earlier this year and got a deal for bundled services with cable and internet In June of this year I had called Direct TV to have my services moved to our new address because we had just bought a home I was told by the representative that they did not provide internet to that location and there would be no issue or charge because of it July we had the services transferred to the address that I had provided and even obtained a new internet provider In October I received a bill or $and was shocked because my bill should have been around $ When I called and complained I was told that not only was I still being charged for internet but they wanted me to pay two months bill in one which did not make sense when I spoke to a supervisor she explained that they were changing their billing which is why my bill was double As for being charged for the internet since June when I called and had it moved she was able to back date most of those paym

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1For days now I have been held up on being able to have direct tv and att internet bundled and connected at my home due to a bill in someone else's name, social, and address, no connection to me I have called and spoken with att many times and been to the store each day except for todayAlso spoke with the are manager and he resolved nothing alsoThey admitted to it being a glitch in their system but has done nothing about removing itI feel that it should be removed immediately and they should offer free lifetime services to me at no charge due to the huge inconvenience they have causedI am a student and I have classes online which I am not able to take at home because of thisI have great credit I work and I pay ALL OF MY BILLS ON TIME there is no reason at all I should have to wai

Internet service only works 10% of the timeWas told a senior technician would come to our home to resolve the issues but he never showed up and we received a text from him and his supervisor saying he came and worked out the issues when he never didCustomer service has not been helpful at all when they even understand what our problems are they dont do anything to help

Complained twice to*** about big holes At @t dug in my back yard days agoThis hole was dug to install fiber optics in someone's house in another streetInformed by *** that job was completedThese two holes have still not been filled inNo grass sod have been placed dirtA big rain event will come this weekend 06-thru 06-and fill the holes with waterThis will cause mosquitos to breed and spread Zika virus threw out San AntonioYard needs to be mowed before this rain eventCan't mow with these two big holesI am DISAPPOINTED with At&t ServicesI thought At&t was a more Responsible CorporationNOT any MOREBOB SAID JOB WAS COMPLETEDBy looking at back yard it is obvious the work is NOT completedNeed resolution NOW

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I started working from home 1/2yrs agoThe company that I worked for had me set up phone lines(one to fax) & internetI also had signed up a little over a year ago with UverseIn September of this year my company had purchased a warehouse in Elkhart INI was unable to transfer the phone lines over from residential to businessI tried switching my fax over through their website solutions division but it didn't work and I had to cancelAround the same time they started increasing my cable billI tried many times to get it adjusted but wasn't able toI cancelled the cable/Uverse portion and went with Direct TV to lower my billSo at this moment all I have through AT&T is internetDirect TV hooked me up on 10/2/Since then AT&T has been billing me incorrectly despite weekly/monthly pho

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed up for AT&T for DIRECTV + internet package about a month agoI knew I was closing on my house and did not own the property yetThe day of closing DIRECTV came to install and they were successful, the at&t internet came and the technician realized there was a problem with the connection with the house and the main boxHe knew for us to be able to fix the problem they were going to have to get the construction team to come and fix the problemHe left, on Thursday march and said his manager or someone will call me within 24-hours to schedule the next appointmentdays later I decided to call, they told me they can schedule the appointment and everything was fixed, since I work, I had to drive an hour away pick my parents, pay for them to stay at my place and drive an hour back

This is unacceptable that you guys are only accepting debit and credit cards for the purchase of phones you guys should start accepting Electronic Checks for the purchase of devices just accepting debit and credit cards is unacceptable

AT&T has changed out our DVR box times due to problems Every time they changed it out, they had to delete all of our saved shows We (my husband and I) like to save our shows and binge watch them later This last time was the final straw The DVR kept rebooting, over and over again for an hour My husband was then on the phone with someone for another hour trying all sorts of things only for the guy to tell him that they had to swap out our DVRagain For such a giant corporation with so many resources, it is inexcusable that they could not diagnose the problem correctly the first time, or even the 2nd and it is inexcusable for them to not have some sort of cloud/offsite backup for our shows All this has happened while our bill continued to rise to $150/mo We are now disputing the early termination fee since we shouldn't get charged for services we weren't even seeing Who knows how long this problem would have gone on for The only real solution was to get rid of them altogether

Wireless DVR doesn't work with my account
I ordered a wireless DVR from ATT last week, and it was supposed to be activated SundayAfter FIVE conversations with ATT, it is still not activated for my accountI keep trying to cancel the service, and they keep insisting to let them try it againI've been promised THREE callbacks, none of which I ever received

Service Type: Residential ServiceAccount: ***Account: ***Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1*** said that I was going to be paying $for Internet , but as charging me $
Product_Or_Service: ***
Account_Number: ***

I had a horrible time getting an insurance claim through Asurion on my stolen iPhone to be approvedAT&T stepped in and is sending me a new phone for the cost of my deductible with AsurionI really felt like they cared about my situation and my businessThanks AT&T!