AT&T

After years with Cox decided to move to Direct TV/A T & TThis has not gone smoothlyApparently A T & T bought out Uverse phone, and direct TV and AT&T cannot communicate On April I signed on with a Directv salesman and ordered TV, internet and phoneI was promised free installation of BOTH TV and internet/phone($each, $off).Internet and phone installed April Directv installed April With the first Directv bill I paid $to directv, however a few days later about May I received a second new bill from AT&T (the bills and all services were to be combined)This bill was for $and it showed $installationI called on May to AT&T and complained that this was incorrectThey were no help and demanded immediate payment, although the bill was not dueThey claimed that I did not order all services and only ordered internet and phone I then called Directv and they said everything would be fixed and combined as promised, a new bill would be sent o

I called on July to check on my cancelation date and the representative advised me that I would not have a cancelation fee because my contract was doneOnly to find out two months later that I in fact am being billed an early termination feeI called in to explain the situation to the supervisor and have the fee removed since I was given wrong information and because of that missed information I made the decision of cancelingThe supervisor was not concerned with the information I was giving her instead she just wanted a payment

Service Type: Residential ServiceAccount: XXXXXXXXX-X Account: XXXXXXXXX-X Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Advertising Issues and Billing Issues
I called At&T set up a new planThe lady on the phone said that they has a plan for dollars for monthsAfter months it goes up to dollarsI get my first bill dollars and the second bill dollars.Now only did my bill go up they also charger me for direct TV for a month in a half I did not use bring the bill to first month and for the second monthNow I tired calling them three times to talk to a managerThe first two times I got hang up on because I want to tell to a managerThe last one I call the lady said the manager was outI'm try to understand how a manager is not endI want my money back from the second billI want direct TV to send me my money back as well

I was bundled with Direct TV and AT&T uverse internetI called to cancel direct TV and asked would this change my internet price of $50/monthI was told "no", it will stay the sameI received my first bill and it was $79/monthI called and talked with customer service and she was able apply some deals and got me to $54/monthSince all of this I have had horrible service with the uverse internet and want to cancel all togetherThey want to charge me a termination fee of $because the lady who got my bill back down to $54/month put me in a year contract that I was not made aware ofI have called and called and they refuse to remove this

I switched from *** to AT&T about a week agoI was told I would have great service at my houseI got the phones home and had no service, called the retailer and they said the service was going to be upgraded soonI asked them when it would be be finished and they couldn't answer that questionI lost business due to there sales person lies and promisesI took the phones back to the retailer and they charged me $per line for a re stocking feeI was told in the store that I had days risk free and if I was not happy I could bring the phones backThey never said anything about a re stocking feeI called the customer service and they were even worseThe customer service department is a jokeI wouldn't advise you switch to AT&T unless you want horrible service and like to be lied tooThis is a horrible companyI give this company zero stars, the only reason they get one star is so I can leave this review

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 0My wife and I upgraded our internet from 768kbps to 1.5MBPS on 12/22/We called AT&T and complained that the speed was too slow for our needs, and we were considering switching internet providersThe representative assured us the MBPS speed would be better, and offered us a promotion of $10/mo off the regular price for 1.5MBPS to remain with AT&TWe reconsidered and agreed to stay with AT&THowever, the promotional discount was NEVER applied
Product_Or_Service: Internet Basic MBPS
Account_Number: ***

I have been a customer of ATT for years, my land line, computer, cell phones and televisions WTHR is one of the stations most commonly watched in my home and for whatever reason we can no longer view programming on this station The only thing the screen keeps says is they are sorry and the customer has removed the channel WHY'?? We pay a lot to be able to view television today! I believe the customer deserves the right to know why the channel withdrew and if there are plans to return Should this reason or cause be DirectTV's problemthe customer deserves some compensation.THE Revdex.com is shown at the bottom of their internet page, therefore I request that the Revdex.com please look into this issue.Thank You

Horrible Customer Service !!!
AT&T representatives will tell you anything to get you off of the line When I moved I was promised the same internet and tv options that I had at my previous home When they arrived I was told that I could only get the lowest possible internet at my new home I then switched to direct tv and was given a date for installation which they never showed up to I spent a total of hours on the home with their reps and had different appointments for install that have not been honored I don't understand how they have an A+ rating by the Revdex.com and of the customer reviews are negative

After canceling my u-verse service on May 7th, and returning their equipment ( I have the receipt from UPS), they are still trying to charge me with months of service I did not receive or need As of today, I have made phone calls, and spent 30+ minutes at one of their corporate stores with nothing being done to delete the charges I was not under contract when I cancelled, and out of representatives confirmed I did not owe that bill, but the 4th had the nerve to tell me to just pay it One representative said it showed on their system that I'd called and cancelled, and for some unknown reason the billing was re-started
I don't have just laying around to 'give' to a company, especially when I don't owe any outstanding balance

PURCHASED NEW IPHONE NOT THE PAYMENT PLANTHE SALESPERSON PUT RECEIPT IN BAG WHEN I RETURNED HOME IT IS THE WRONG RECEIPTCALLED THE STORE TO REQUEST THAT THEY EMAIL ME RECEIPTWRONG FIRST OF ALL THE PHONE NUMBER FOR THAT STORE DOESN'T CONNECT TO THE STORESECONDLY IT IS AUTOMATED AND TAKES TEN MINUTES TO ACTUALLY TALK TO SOMEONETHEN I WAS TOLD THAT I WOULD NEED TO RETURN TO THE STORE TO GET RECEIPTTHAT'S ANOTHER HOUR OF MY DAYI'M READY TO DUMP AT&TNOT LIKE THEY MAKE PHONES AND THEIR CUSTOMER SERVICE LEVELS SUCK AND DON'T UNDERSTAND THAT THEIR Revdex.com RATING IS A+ WHEN THEY HAVE 96% NEGATIVE REVIEWS HOW DOES THE Revdex.com RATE OR DO THEY TAKE FREE PHONE SERVICE FOR A+ RATING

I ordered att direct tv and internet bundle on sept 5, I have had my installation date changed three times As of 9/24/still no service and today's order is no where to be found On the phone with several representatives no one can find the order I am however receiving a bill for services in the amount of for services they are not providing I have had three service dates for installation missed work three times and they cancel each one without notice I spend endless hours on the phone being routed to several different representatives none of which can help me All I want is my service installed!!! As well my bill needs to be credited because I am not paying it
Product_Or_Service: Apple /iPhone x/Att and direct tv internet bundle
Account_Number: ***

Service Type: Residential ServiceAccount: *** ***Account: *** ***Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We agreed to new boxes with installationWhen installer came the work order only said Then two hours later it was worked out yet still cost over $Then we waited fot the internet and phone installer to comeHe never showed up then called and said there was a problemHe called my wife a liar and told me he wasn't comingThey discounted my internet and we call customer service and they sent a person out he said the man was new and didn't know what he was doingHe said everything was fineWe called customer service again they said a tech was on the wayWe had plans at 5pm I didn't go I stayedAt 7pm we call and the same person told us no on one was coming
I use the internet at home for work and my alarm systems as well as all usesThis isn what I agreed toI have bee

we applied for tv,phone,internet bundle for $ there trying to make us pay $started
Product_Or_Service: at&t

As of today, I have had a bundle service from AT&T for five weeks, and during that time, all three (TV, Internet, telephone) have been working at the same time for a total of five days, if thatThe 1st hours saw the Internet go out for days, I work from home and my work is dependent on research! Next I learned that the major TV company, NBC, was not available to me with U-Verse., and weeks later I still can not see any program on that major network! Why was I not told that at the beginning of these charades? I don't know how long the telephone carried out-going calls, but I could not receive callsI am a senior citizen, with children living in other states, and its amazing that some had not called to find me! The TV went blank for days so I had to purchase digital "dog-ears" for the few stations that use this way of transmittingI called, and called, and called - -put on "hold" more often than not - then dropped without any answersWhat can I do? I should have kept Spect

AT&T is up to their usual underhanded bait and switch tactics! I transferred from *** Cable to their AT&T U-Verse service and was promised a $gift card for doing so I was told it would take about 6-weeks to get it After not receiving it after an extended amount of time I called to ask about it and was told they sent me some kind of letter at the beginning of my subscription period which I did not fill out and was therefore disqualified from getting the rebate they promised I never saw a letter so don't know if I simply missed it among all the other mail or if they make a habit of not sending it to cheat people out of their promised rebates! when I asked how much it would be to cancel and go back to *** they said it would be almost $ So they lie upfront about rebates but then are able to lock you into contracts when they don't performOn top of all this the TV constantly is freezing so their TV service is absolutely horrible and when I call to get it fixed I keep getting the same all response where they want to walk me through the reboot process and turn everything off and restart it This was never a problem with ***

AT&T, in my opinion, is 100% GARBAGEI have never in my life, dealt with any company (big or small) that was as broken, dysfunctional, itic, and truly annoying to the point that only profanity is justified! If you are an average person, their customer service/business process (infrastructure, design and every aspect of the business) will drive you insane and on edge As good as their prices might sound, be prepared to be angry out of your mind all the time and be annoyed: each call, each transaction, every situation translates into unbelievable anger due to chronic/persistent miscommunication, unprofessionalism and a completely disastrous infrastructure (website, customer service on phone, logging in, appointments, prices, IT system issues/malfunctions, OMG) It will leave you angry all the time and they are so bad that it may even impact your health because of the intense stress Is it worth saving $a month? You decideI would recommend anyone in the world, but ATTI have had companies I didn't like before but not to an EXTREME level like this: this company is so broken that simple words cannot describe how horrible they are as a business They will drive you crazy...honestly no jokeThis is my honest, objective opinion and I highly believe in all my statements because they have proven this to me consistentlyGod have mercy on their souls
I am going to file a complaint with the FTC and leave them negative reviews everywhere I can, including my Facebook, Twitter, Instagram to share with at least my followers what I really think they are Unfortunately, I cannot use profanity on Revdex.com - even though with ATT it is absolutely warranted (imagine how bad they are to take a calm person and drive him nuts)

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0In May of a sub contractor for AT&T came and dug a pit in our backyardIt took months for them to come fill itI called lots of times about itThey came and filled it and told me they would come back to repair the damage they causedThe guys that filled the hole lied to my face and told me they would come back and fix itWe had to have our siding power washed, primed and paintedWe also had SOD put down where they dugEvery time it rained it was a muddy messThey dug behind our storage building that is the size of a car garageWe had to hire a contractor to do the workAfter months of phone calls I heard back from SedgwickThat is when I found out who the sub contractor wasI talked to ARO and they were no helpThey came out and looked at itTold me our contractor was over pric

I have to agree with many peopleHow does this company have a A+ rating when:
1) Most reviews are negative
2) Their response is generic but never applied
Anyone considering AT&T for serviceDO NOT DO ITFormer customer 7+ years and will be first to tell you that THEY DO NOT PRORATE your billIf you cancel the bill on 1st of the new billing cycle, they will expect your bill to be paid for completely without even providing serviceTheir argument is that that it is in the contract fine printsAgain, the issue is that there is no contract or explicit stated nor mention until you leave themGreat parting gifts?
Also, the issue I had is that:
1) They misinform you on what you are paying (when I upgraded and told me it is only $more but it ended up being $more per month)
2) Even though the account is new, they won't downgrade you back to the original plan (heck, one agent even told me that I could even if I was a grandfather account or not the next day)
3) When going to cancel the call, I asked specifically if you prorate or notThey either will tell you yes or hide that information (even if the customer explicitly ask for that information)
4) When cancelled and asked, they autopay your account and charge and then go back to contract that I have to pay the full amount
5) Add, I was transferred, on hold, and they are not respondent (even on chat) for a long timeI have called them about times since the bad experience, and they just get worse with customer experience each and every moment
Recommendations:
Do not go with themThey want to hold you accountable for everything but they sure ain'tAt the end, they given me the tough out of luck remark and took my moneyI will never go back to you againNot even close to being customer-centricVery sad and disappointing

Hello,
I had service with your company last yearI'm still waiting on the refund that is owedI have been in contact with the service center
Hello,
I had service with your company last yearI'm still waiting on the refund that is owedI have been in contact with the service center many times and spoke to numerous representatives, and a couple of supervisorsNothing had been doneI am always promised on the calls that everything will be taken care of and to wait 1-billing cycleAt the end of waiting I never received my refund and the cycle begins again
Refund owe: $641.xx
Refund for acct cancelled on 08/01/2016: account#*** -Pin ***
Can you please help me? This has been a great inconvenience for my family and I
My family and I moved temporary, unfortunately the Uverse service doesn't provide coverage to the new addressWe move back to our old address after a few monthsWe like ATT and wanted to get service once more but now we are debating beca

I contracted ATT for internet service over year agoFrom the day it was installed it did not run up to speed and dropped sites while on themNever could open windows at same timeJust very poor serviceAfter or techattempts to fix problem ,I was told that it was my computer, so I TOOK MY PC to a friends Brighthouse connection and it worked fineATT took my payments for over a year for service NOT providedIf any body is owed money Ibelieve it is meNot ATTThis giant Co.abused me me and I will not give them any more money A refund should be made in my case*** Customer abused by ATT