AT&T

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This is the letter I submitted to the CEO of AT&T after continuously receiving incorrect billing charges once I contracted with them
January 19,
Mr*** ***
CEO
AT&T
*** ** *** ***
*** ** XXXXX
Dear Mr***:
I am still receiving higher monthly AT&T bills! (2nd letter)
I would like to maintain a consistent AT&T monthly bill of $
On December 1, at 3:22pm (EST), after ninety minutes of attempting to converse with an AT&T representative to explain why my phone bill kept increasing steadily each month, I couldn?t get a comprehensive answer
Finally, I requested the Retention Department where an AT&T representative still wasn?t able to give me a definitive answerFrom November ($144.10) to December ($161.07), my A

Last week, I contacted AT&T to inquirer about the AT&T Direct TV and Internet Bundle packageWe currently have AT&T Direct TVLast week, they were not able to do the combined billing because they kept getting an error codeThey said once we get our internet installed this week to contact them and they will try againThis bundle package is a $savings per month for monthsThe tech said if they were not able to combine the billing because of continuing to get the error code, they would credit our account for $for the year savingsI contacted AT&T today and was disconnected timesOn the 5th call, the tech said the problem is that they placed the internet account under my name vice my husband'sOur Direct TV account is under his nameBoth need to be under his name to qualify for the bundle packageThey never asked when we set up the internet account which name it was to be underI think they "assumed" since I was calling and our cell account is in my name, they put

I was told by AT&T that we had to switch to fiber optic from DSL We are now being doubled charged by AT&T for both I have been on the phone countless hours to resolve this and each time they say they have it corrected After or months of calling each time AT&T double charged me, I finally got a "final" bill that I did not owe from AT&T collections I paid the double charge and they have just sent another revised final bill This is the poorest service that I have ever received from a company and I am not a young person We had been warned by a neighbor about AT&T and didn't heed the warning I will be sure to pass this information on to anyone who plans to use AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was promised I would not have a contract and would not get billed for a rep coming out for the issue in service I was receivingThey never fixed the issue and still are trying to charge me for something I didn't ask forThey will not review my calls neither are they trying to fix this they are all rude and just don't care they say anything to get the business and then do exactly the opposite of the agreement
Product_Or_Service: years

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1There was a fire in the parking lot across the street from my building and the wires burned down for my cable and home phone serviceMy cable is back up & running but the landline service through AT&T is still not working! My whole building who has AT&T has not had a working landline phone in this building since the fire at the end of June 2017! AT&T has sent people out to work on the poles but my home phone service still isn't working! I have called customer service and been on hold for minutes or more without any resolution!
Product_Or_Service: at&t home phone
Account_Number: XXXXXXXXXXXXX

I have been fraudulently charged for over a year for internet and cable at my previous address which I no longer resideI have been told numerous times by att management that they will no longer charge me for an incorrect address and I will be refundedBut I have not received my credit and my account is still being charged in error
Product_Or_Service: Internet and cable

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had to select a type of complaint, when in fact, there are more then I have U verse cable (2tv) and wireless internet I ordered a land line because of my age and need to be able to reach someone I ordered online that took minutes This is partly because the CS people are out of the country and don't understand what I was requesting I finally got them to add the phone for $a month and they asked if I wanted to install it myself or have s tech come out, This was on 3/27/ I said I could do it The next day I get an email of my bill and they added a $activation fee that I knew nothing about I immediately got on ATT chat and told the person I wasn't paying that fee and no one mentioned any fee at all After minutes on chat again, she said they would wave it on my next b

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1billing
Not binding to contract interned speed of 18meg Speed is well below most of the time contrary to what I pay for
Not responding to a request to terminate contract on 10/7/(last day of contract)
Product_Or_Service: Internet service
Account_Number: XXXXXXXXX

No service of any kind for one weekAll customersOn our court cut off due to at&t crew cutting their own cable while replacing a box on our neighborhoodHave tried to resolve but no results

In July 2017, I switched from Att uverse to direc tvIn december, I found out that I was still being billed for uverseAfter several conversations with customer services, the charges were reversed only for them to be charged to my account again

Can't use DirecTV Now, can't log in, service was paid in advance
DirecTV Now has not worked since the new app came outI have, called, tweeted, chatted, and spent hours on the phone after THEY called me and still can't log inThe last call said they would have everything fixed in hours, that was May 25thThat call lasted and 1/hours and I was promised months free serviceCan't log inGetting many requests for new payment info

We started bundled service August for $74.99/month with the installation fee waivedHowever, the bills have been much more than it should be and we have to call for adjustmentsOne bill was $

Terrible experience switching my number, the bill was ridiculousToo high, they adjusted it times, then it was still more than promisedI was supposed to get a discount through my company, but I am paying more that everyone I knowPricing is sleazy, not at all transparentThey messed up on the port inSent me an extra sim which I don't need can't useThe store does not communicate with the company at allhad to register twice, after having to cancel the first time.Billing is horrendous, they get the bill wrong and no one takes notesYou have to explain over and over because you never get to speak to the same person twice
Stupid long hold times

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had an issue with my cable service that the AT&T support line required new receivers I was told they would receive them within weeks They didn't show up, so I called back When I called back, the person on the phone pushed an update to my router which solved the issue She then cancelled the receivers A little over a month later, I received the receivers (even though they had been cancelled over a month prior - this was mid June) I returned the receivers via the UPS store in Concord, NC (tracking # can't be entered as this seems to think it is an SSN) On August 16th I viewed my only bill to find I had been charged over $for those receivers that were returned a month and a half earlier AT&T said they would open an investigation AT&T is clearly not handling my service well I

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had Uverse TV and internet installed in FebruaryFirst week it never worked hardlyThey kept sending technicians out to my house and they would replace something saying it was fixedBeing under contract I cant cancelSo here I am paying alot of money for these services, and it never worksSo this went on until I finally was allowed to switch to DIRECTv in JulyI kept internet as it works ok if I dont have the tv service tooSO months I had the worst service and either internet wouldnt work or a tv at same timeSO n
Not once was I credited back for all this Was told by technical service rep the last month that im too far from node and that I shouldnt have never been installed
Product_Or_Service: ATT Uverse

This is going to be a news for many people what I am going to share below
I purchased an unlocked iPhone from AT&T with a service plan from themAfter using is for about months there was an issue with the phone (Not very important for the review but adding it here to give full context) and I got it swapped from Apple store for free
After about months from my original purchase of this "UNLOCKED" iPhone I decided to move out from AT&T and go to different providerSo I paid off all the dues and happily moved out of AT&TSubmitted my request on AT&T unlocked website and got my phone unlocked (just in case it was still locked)Got email confirmation from AT&T that your phone is now unlocked and can be used with any providerif you face any problem please contact "Apple Support"
I took this phone and went to Verizon and here we goThis phone is not working with verizon, initially I thought I may have to restore it from iTunes and got a message on iTunes "iPhone is now Unlocked"
Tried again with no success
Called AT&T and they said "We dont produce the phone and if you have any technical issue please contact Apple support
Called apple support and came to know this phone is limited capability phone and not the fully featured iPhone which you get from Apple directlyThis phone was specially built for AT&T and can only work with AT&T and T-MobileI also understood from Apple support that there are types of unlocked phone "Unlocked" and "Truly Unlocked" not sure what the difference was at that moment but learned later
Unlocked means it will only work with 1-provider(As Per Apple Support)
Truly Unlocked means it will work with any provider (As Per Apple Support)
So they said we cannot do anything as this was a special built limited capability phone designed for AT&T we cannot do anything here
So here I am ripped my $(Full price of the phone charged by AT&T) and sitting here with limited capability phone (which should be cheaper technically) but they charged me full price
IF you talk to them now, they will point you to one fine line somewhere in terms and condition that this is what you signed up for
So better be careful, if you plan to use phone with other provider dont buy with AT&Tand if you expect any help from Apple, forget about it

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I received a quote for cable, internet and phone service of $135/mo as a year introductory offer to include all applicable taxes and fees My initial bill was $after time expenses The AT&T store sales agent confirmed the price he quoted and attempted to correct this with AT&T Corp Sales in my presence AT&T indicated the $did not include taxes and surcharges but agreed to reduce my bill to $+ taxes and surcharges which comes to $157/month They also provided a time $credit I have the same experience with my cellular service where the bill is $37/month more than they quoted...$vs $quoted

IJune 2017It to min second to get satisfactory serviceIIJune 2017I spent minsec trying to resolve programming questions and changes and was passed from representative to representativeI did finally get resolution.IIFriday June 302017Direct TV - I placed a call at The first representative did not know how or did not offer to check available programming packages in my areaHe also did not know how to deliver the basics of customer serviceHe just knew how to enter a programming choiceNot knowing how to give me details of available packages he then forwarded me to a representative in the Direct TV billing departmentShe asked me three times to verify my contact number never asked me the purpose of the callI don39t believe that I was forwarded to the correct area but even so the representative did not listen hear and think about how to help correctlyAll this girl wanted to do was to tell me how much I owedAfter approxi

ATT does not provide the service level as agreedIn addition they failed to properly diagnose and treat the issues, after monthsSignificant impact
Purchased: ATT GIG Fiber which is 1000gigabits or 125megabytes a second, with a static IP address (which is important to the story)
Issue: ATT does not provide the 1gig service they charge for and in reality barely provides 5% of what they charge for
History: Att installed on December 20th, I was traveling and not able to test itOn January 2nd I was and realized that we were getting only 300KB a second download, versus the 125megabyes we pay for
They sent out multiple techs, who had no idea even how to configure their own modemOne tech spent 3-hours and wrote up no notes, merely scheduling another tech
After weeks they sent out a manager (Tyler)At the same time I was working with the office of the president on the bill, as I refused to pay when the service wasn't there
At first the techs would try to sa

I was promised on three seperate phone conversations that I would recieve a $gift card for signing up with services through at&t I never recieved that gift card and when I called to find out status they said that I only now qualify for $I then tried to cancel my services for breach in contract and now I have to pay a cancelation fee They said I should have recieved a contract in the mail which never came especially since I had to call them to request my paper copy of my bills which was also something I originally requested and did not recieve
Product_Or_Service: Cable and internet
Account_Number: ***