AT&T

Expensive phones (failure to pass on bulk savings to customer), additional charges for everything ($charge to change your number due to excessive fraudulent incoming calls), fails to provide credits for over charges, outsources customer service but fails to pass on US savings to customer, service areas have decreased causing lack of service in areas that used to be available, failure to back up bad quality phones, loyalty to long term customers no longer exists (year customer)You would do yourself a long term favor by going with a different company for cell phone (and/or DirectTV) provider

I recently paid a late payment,of dollars, and then I received another bill for march of dollarsI dispute this because customer service never told me their was a suspended fee going to be charged on my bill, if my payment was late for the month of feb, my service was never stopped by AT&Tso why are they trying to double dip, on a late feeif I paid the late fee along with the payment for feb I disagree with At&T's chargesthey are double charging customers for a fee, that is being charged twice
Account_Number: ***

I have had nothing but the worst experience with AT&T/DirectTV since I purchased it on April 14, I have made several calls to technical support and have been transferred several times, told the issue would be corrected within hours on three occasions and still cannot use the DirectTV app on my cell phone of tablet, which is one of the things I emphasized was an important function I needed Needless to say now I am stuck in a two year contract with a crappy company I hate this company

On 3/23/I needed to get a new phoneI was already on a plan with someoneI wanted my own planStore # arrived at about 10:00amWas helped by sales repRodrick he seemed to be very helpfulHe told me I needed to go get my mother so she could come and release my phone number, so I could use it with my new phoneWent home got my mother brought her backWas met by sales repBillWas not very helpfulHe said my day would have to call the main office to get it releasedWe left and when I got home my dad was still on the phone with at&tIt took us over a hour to get the number releaseSo now this is my third trip to at&t todayMet with Bill againI picked out the phone and plan I wanted asked for some help setting up my email and voicemailBill said it should already be on their from my other phone numberWell I don't know that much about phones, but I would think they had to cancel my other phone out before giving me a new phoneI don't know, but he was very helpful, took my money gave me my phone and sent me on my wayI got home put some apps on my phone, played, put the phone down came back couldn't get back in I was locked outCalled the store couldn't help me over the phone they closed at 8pmJumped in my car got their at 7:30pmFor the fourth time that dayI was greeted buy a man and a womenI think she was the manager she was telling the guy what to doI really didn't get a chance to get in the doorI told her what my problem wasShe said oh we can't help youYou put a pass word on your phoneI said no Bill asked if I wanted one I said noSo has she was saying this she was basically running me out of the storeShe said hurry hurry go next do and let those other phone people help youI was thinking this is the phone you sold me and you can't help me withBut she was rushing me out the doorWhen I walked next door the guy was still openThank goodness for meHe helped me with my phone and didn't charge me anythingHe said AT&T send all their customers to himIt's just they way they areI know they make a whole lot of money and my a month is not going to break themBut what about taking care of your customersWe are the reason you make so much moneyI will not being going back to that store everAll I ask is if AT&T have a block on my phone they remove it so I can go to another carry The worst customer service......I'm still having a problem with my phone, but afraid to go back their and get sent some where else

Over a month ago our ATT Uverse was going out on our main TVWe called and they had a technician come out to fix itWhen he left it was working but the next day it was out againI called and got a very rude CSR who said she could see nothing wrong on their side and that if I wanted someone to come out and look at it it was at my own riskThat if they cant find anything wrong they would charge me $Tech came out and said a wire of theirs had gone badHe replaced it and again it was working when he leftTwo days later it was out againI called for a third time and my husband was on the phone with them for an hour before they determined we had a bad boxThey said they would ship us a new box and we would have it by Saturday, it was Wednesday night atI told them we were going out of state for a vacation on TuesdayWell the package did not arrive SaturdayI called and they said it would be there MondayIt was notIt did not arrive until Thursday after we had leftWhen we

After receiving notice by phone, bill and email that final amt due was waived, I still see $due onlineNot resolved since early May
I cancelled my ATT internet and Direct TV bundle last May and refused to pay the $early cancellation fee due to the fact that they were negligent in providing quality serviceI wrote letters to various offices explaining this and within a couple weeks received a letter indicating the fee had been waived and a phone call/voice mail from *** "at the President's office in Boise" indicating the sameI have since received a paper bill also indicating the sameHowever, online I am still being billed for the $and I have received mail from Gatestone, a collection agency, seeking the $I have spoken on the phone with *** in May and in July about thisHe still has not cleared this upI call once a week, leave a message for him, and hear nothing, get no call back and continue to see my bill for $80, most recently today, Sept,

Was sold Direct TV Now online streaming together with my new IPhone X Was told service was free for three months and I could cancel and get my money back
I never used the service and did not want it
After months I contacted Direct TV Now They do not offer in person customer service - only online chat They first refused to refund any money Then, after complaining agreed to refund my September payment of $ I told them this was unacceptable and wanted a supervisor on the chat
Again, went through entire story with the supervisor, I demanded a full refund Finally, after an hour and a half of back and forth chatting with the customer service person and supervisor they reluctantly refunded all my money ($122.62)
I want to report this bait and switch scheme Most people will not go through what I went through for an hour and a half chatting to demand a refund This company and this promotion should be exposed and the company should refund all money paid by

Service Type Residential ServicebrAccount XXXXXXXXX-XbrAccount XXXXXXXXX-XbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrI was offered internet and direct tv bundled services which required an installationI changed my mind and cancelled the required installationEven though I cancelled ATampT still proceeded to bundle the billingI have paid direct tv and was not given credit for May and July paymentsI received a statement for over for an internet bill but my direct tv bill remained at On a rep named *** promised a credit and a a month credit on Starz to help me get back on trackThat promise did not materializeI spoke with more reps after that with each telling me a different storyI was transferred times and then put on holdThis service is RIDICULOUS Please help me straighten out this messThank you

Double chargesPaid a bill and closed the accountOver a year later got sent to collections for that same billThere was no calls from them and no letters priorJust straight to collectionsI tried to contact them to figure out was goingI literally couldn't get back into my accountI had gotten rid of all the paperwork from them since I had paid them up and closed the accountThey kept trying to protect my privacy from me but they have problems sending me collectsThey even told me to resolve this issue with the collections agency that had contacted meSince when does the collection agency resolve billing issuesThey are paid to collect the debt not figure out why it is thereThey told me to drive all the way to an at&t store to verify who I amThere isn't one where I liveI would have to drive out of my way for a hour one way to just do thisThen an hour backI'll told them thatThey literally were no help what so everyThey are ruining my credit and wouldn't even help me trying to figure out whyHorrible company

I could not sign into my email account of ten years so I contacted AT&T After ninety minutes on the phone and talking with one customer service person then two supervisors, AT&T hung up I called again and talked to another customer service rep then her supervisor and was informed that AT&T accidentally deleted my entire email account They refused to help me any further and said I was out of luck The worst customer service I have ever received from a company If I could give them zero stars I would There is no accountability with this company when they provide very poor service

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This is for my AT&T INTERNETDon't know if the AT&T MOBILITY is the same thingIt is all you offeredAT&T has sent probably a dozen letters to my home offering great rates ($monthly for years) to combine my internet with my Direct TVI finally called to inquire and told them my concerns about the speed I am currently getting and that I could not deal with slower internetThey assured me that they have as fast if not faster service than Comcast because Comcast shares internet with the entire neighborhood whereas AT&T is an individual line to each home so, that I do not have to worry if everybody jumps on the internet at peek hours at the same time and if they did, it would not effect my speed; however, I would have to go up to the $plan instead of the $plan in order to keep my speed

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On November 11, 2016, my AT&T Uverse service went out When I called I was treated so badly I decided to cancel my service After over hours on the phone I could never get it cancelled so I decided I would go to an AT&T store by my house and see if they could help meOn November 12, 2016, I went to AT&T store number #OKCand talked to the manager, *** *** and a general manager which I did not get his nameThey both said they could help me with cancelling my serviceMr*** gave me a reference number Inc#XXXXXXX and told me to go to a particular UPS store to return my equipmentOn November 14, 2016, I went to UPS and returned my equipment and have the receipt showing proof of returnI had no outstanding balance with AT&T and have every bill and receipt of payment since Novemb

I'm At&t satisfied customer and travel to Brazil a lot, BUT every time im there, At&t website doesn't allow ME TO LOGINThere are a lots o people complaining for the same issue
they must be crazy, even if you want to make payment, you're not allowedthey must fix this or will loose more clients
what a Shame

Not sure if the complaint should be against AT&T or the Revdex.comAT&T changes the rules of the billing process as you go, especially on Automatic billingWhen you call they act like it was a mistake when it was an attempt to hope you overlooked itReally?
The Revdex.com gives AT&T an A+ rating with 21,complaints??? What's up with that?

AT&T is TOO large a company; it is IMPOSSIBLE to be treated correctly because of thisI really am sick and tired of their horrible service and astounding irresponsibility and lack of professionalism, and ACCOUNTABILITYThrough the years that I've had the misfortune to deal with these guys, I do believe this is at least the third complaint I make just st with the Revdex.com, and this time, not only out of disgust and anger but out of desperation
A couple of things: on this occasion, I am being billed for a service not ordered; in fact one which was have repeatedly canceledYes, the same one, repeatedlyThey talked me into uverse and into a service which does not work in my area, initiallyIn fact, the technicians had to come by to SLOW down the service in order for it to more or less (often less) function (in jumps and starts: I've even filmed the streaming interruptions), and slow loadingThey told me: take the landline, it's cheaperOK, thenTurns out, it was NOTSo, I canceled

My experience with ATT is horrible beyond imagination I opened an account #*** with AT&T and was advised that I the bill would be pro-rated should I decide to cancel the serviceI ended up cancelling after a few days due to business reasons but received the bill for the full monthI called in to clarify and was ready to pay, but was advised that because I had the service for less than days, the fee would be waived- which was very nice and courteous of the person (even though I would have been waived for less than $20)Nevertheless, I received another bill a few weeks later with the full amount and a late payment charge I called in again to clarify and was shuttled between billing and collection without anyone being able to resolve my questionsIn fact, collections completely disregard my question and tried to bulldozed over me to get the money, without taking step back to review the context What a waste of time and money, and completely ruined the customer experience- you truly feel being bullied by a big corporation that can just falsely demand your money or report to the credit bureauThe service I have is on par but the experience completely destroyed any positive feedback I had for AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1When I called AT&T to move to a new address I was told AT&T Uverse was not available at the new location so I was forwarded to a Direct TV repand I was told that my AT&T uverse account would be finalized with the new move in date of May 17, The AT&T uverse equipment was never mentioned by AT&T nor by Direct TVI was never given instructions to package and return the equipment by EITHER companyThen days after the move in date, an AT&T rep called me asking how the move wentI asked when I would get my final bill from the previous address and he informed me that the account had never been finalized and asked if I had returned the equipmentAfter days the equipment was not at the old address any longerI was transferred to AT&T rep*** and she corrected the move out date and ma

We are a school districtAn AT&T representative disconnected our telephone without notifying us due to a flaw in their systemWe have been down for two days trying to get the problem resolvedOur staff involved are IT Director, Chief Business Official, and Accounts PayableAccounts Payable was involved because we were led to believe it was due to a past due invoiceI am including actual correspondence of the incident
From the information I have gathered a Mr*** *** alias DBdisconnected us to eventually move us to a multiple point EVC That order number is ###### He told the tech I was speaking to that the original design was not conducive to upgrading us to a multiple point EVC We did not request an upgrade to a multiple point EVC and definitely did not request to be disconnected in the middle of the day, mid-week Our BMP tickets are ###### and ##### Please have *** put back the configuration he deleted, so we can be operational again

Started with trying to bundle my directv and att home internet bill, I call several times trying to pay my directv bill and they could not do it due to being bundled and didn't know how to even accept a payment for service , that was months ago, called weeks ago to try same issue and they assured me that service would not be interrupted and they still could not accept paymentMove to yesterday and now my combined bill shows an amount due of $for the combined billing of internet and tv which is wrong, with no way to even see bill or pay online or explanation of bill, now today it shows an amount of $ due for the combined billing , which is really wrong , with still no bill to show proof or any way to pay it I've contacted the office of president at att with no response back or even trying to handle this matter I want this correct and closed
Product_Or_Service: Internet and Directv
Account_Number: ***

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We changed from AT&T U-Verse service to Direct TV serviceIt has been a mess from the beginning of the transitionOriginally our order was written up wrong and had to be changed at instillation - resulting in higher than advertised feesThen we continued to receive bills for our disconnected U-Verse service long after we discontinued and returned all the U-Verse hardwareNow they have bundled our Direct TV service with other AT&T programs and my first bundled bill is not showing the correct chargesI understand that this first bill has more than one billing period on itBut #1) we cancelled the special programs packages before the introductory free period ran out and there are still charges on our bill for that, and #2) the Ultimate monthly charges are significantly higher than the rate I was so