AT&T

I have recently contacted ATT customer service to inquiry about my recent billing to why the amount was increased $The representative investigated the issue and came back with lots of questions regarding if I have made any changes on my Internet packageI informed the agent that I did not request the change nor any of the ATT technicians came to my home for the changesThe agent had me on hold while and continued with the investigationThe agent finally came back and offered to remove the chargeI asked the agent to ensure that the recent charge should not be on my future bills ever and note my account accordinglyIn addition, I did not receive any notification regarding the change to inform me with the change confirmationThis type of notification would serve two purposesOne is to inform the customer with what took place and the other is to have a track record for ATTPerhaps, ATT should look in further for improvement in this area
The point here is I felt that ATT arbitral entered charges to customer's account and hope the customer would not noticedThis considered is a fraudulent action on ATT and should not be practicedAs a consumer, we have to review the monthly bill and ensure the amount is not changed if no additional request has been made by the customersIf this practice is continued from time to time, I will file a complaint to the Revdex.com

This review is in regards to the unnecessarily lengthy and obnoxious events I have dealt with just to cancel the Digital Life service
I first called in on May 27th to have my service cancelled on May 31stI was assured my account would be cancelled and I would receive a cancellation email once the service was terminated
One week later and I had not received an emailI tried to access my account online on a desktop and also on the app on my iPhone and both methods were unsuccessfulIt seems that I couldn't access My Account information because the alarm system and power was shut off as I had already moved and no longer had access to the property
So, I called on June 3rd and was told the account was still active because I had not agreed to the early termination fee, which is completely untrueI was absolutely floored by the $cancellation fee, but as I was given no other choice I clearly stated that the account must be cancelled on May 31st
I once again asked to have the account cancelled and was told that it was cancelled immediately, at that very momentThis time, I made sure and asked for a confirmation and was told that I would receive an emailAnd again, I did not receive an email
Earlier today, I used the live chat on the AT&T Digital Life website, as I was still not able to access my account on a desktop or via the app and was told that my account was still active and that I would have to call to cancel again
For the third time, I called to cancel the serviceOnly after raising my voice, demanding to have my account cancelled immediately and speaking with three different agents, did I finally receive an email confirmation that my account had been cancelled

Unable to resolve billing issues, was hung up on after multiple transfers and long waits, spent over hours of personal time on phone
I write this sadly because I have had AT&T services since I was years old and got my first cell phone with Cingular, and I have always influenced others positively towards using AT&T because of it's great customer service and amazing reliability I've moved a few times because of college and job relocation, and always sought out U-Verse I currently have my cell phone which I established when I moved back to the U.Sfrom Brasil, I went straight to an AT&T store, and so my recent issues with AT&T have left me shocked and hoping that they can be resolved
I moved into a new place and had AT&T come out and setup U-Verse From the very beginning there were discrepancies with what I was told the cost and package would be and what actually appeared I was looking solely for internet services in the $40-$range with a decent speed I was also t

As a result of maintenance crews my water line was punctured and I now have a large water leak in my front yard
I have made several calls to AT&T, left messages and I haven't yet received a response As a result of the water leak, I know have very expensive water bill with the City of Charlotte During the day and night I have to turn off all water to my homeThis has been on-going for well over two months

On 12/22/17,ATT service man came to our medoffice to check internet speedHe shut the system downFor days no phones/internet! No body will help
On 12/22/17, ATT service man came to our medical office to check internet speedHe shut the system downFor days now, we have no phones or internet! We have repeatedly called ATT and told that the next service date is January 8, Which is not appropriate since ATT service man broke the systemThis is a physician's office and we needs our phone to work properlyATT will not help expedite repair

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0We had bad cell phone and when we would have serve weather in our area we wouldn't have any way to make nor receive calls and due to my health we need some kind of phonesWe changed our cell service to AT&T the bundle they offed the landline didn't work with our phones nor with our alarm systemWe asked to keep the same phone number they assured that we could but that was not true they changed it anyway.To summarize our landline stop working for three days we got our number back but now some has to come out to fix the lines because now they don't work and for some strange reason they assign my name to both our cell phones which was not like that before which now has been correctedThey seem for the most part get things wrong to often they monopolize this area of Mesquite too many mistakes have b

Charged for early cancellation for cancelling services for which I paid but did not receive
In July I signed up to get internet services with AT&TIn October I decided to have security cameras installed in my homeOn October 27, They ADT tech came out to install the camerasBefore installing the cameras the tech tested the speed of the internet and it came up as The tech told me that I needed to have in upload in order for the cameras to workIn logged on my computer to test the speed on At&t.com and the numbers read as download and as uploadI immediately called At&t and got a representative by the name of*I explained my issue and asked her what should I be receiving in upload and download megabitsShe stated that it should be for download and for upload.I was unable to have my cameras installed and instead was set an appointment for an At&t tech to come outwhen the tech arrived at my house he checked the lines and received the

Service Type: Residential ServiceAccount: XXX-XXX-XXXX XXXAccount: XXX-XXX-XXXX XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I switched my internet service from DSL to AT&T Uverse I was billed for approximately months for both DSL and Uverse service, although I was no longer receiving DSL service I have tried to resolve this issue on at least occasions and never got any resolution and finally my DSL account was sent to collections and I paid a bill I didn't owe because I didn't want this to negatively affect my credit
Product_Or_Service: DSL internet service
Account_Number: XXX-XXX-XXXX XXX

Service Type: Residential ServiceAccount: rpXXXXXXX-XAccount: rpXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was transferred to att from *** on Monday at around 545pm I asked for an Internet quote BC my TWC BILL was coming to every month At this time I was quoted for phone internet and tv I was told installation would be waved I asked for the total cost of everything and what deposit I would be responsible for I was told that service would be set up with no out of pocket for me The rep set an appt for Wednesday 8- On Wednesday no one came so I called in I waxrs my order was not processed through and they needed to run another credit check Then I was told I needed a pre payment I asked for a manager I was put on hold and call was discontented This happened more timesMe calling in asking for a manager being put on hold and call being disconnected

They have changed my rate over and over againI bill was $to $They continue to add fees and rates without my consentMy billing in paperless, and they keep having increasesThat should not affect customers with a set plansThey never answer the phone when you have a complaint either

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Where do I begin...A few weeks ago, I was having issues with my Uverse and High Speed Internet When the tech came out to fix the problem, he told me that the old coax cable was never replaced and he would replace it with cat I contacted AT&T about this because we had been paying for Uverse for over years and not getting the correct qualityI was given a $credit and a promo plan upgrade that I was told would not expire Fast forward to this last weekend, when the dvr receiver went out and I had to replace it through the MyAT&T appI contact customer service on Monday and after a two hour chat, was given a $credit, told that my promo plan price would be expiring in May, and transferred to the service department to set up an appointment to check all of the servicesBefore I was tr

My uverse plan expired 7/20/at 26$/monthI missed the date and cancelled the service on 7/21/I have returned the modern per AT&T instructions
For one day of service I was charged $some and another bill coming up for $someWhy?

Worst customer serviceEverybody says something elseWe used to be loyal customers for yearsNot anymoreWe will be leaving for good

At&t is not honoring promotional offer
I did have fax line and internet with At&t with main phone line and rollover line with another company I was contacted by At&t representative to transfer main line and rollover line to At&t I was offered a rate of $per month which included all lines, nationwide long distance and internet which were to be all combined into one bill As this did save me money, I agreed and the transfer was completed in July However, At&t continued to send me two bills each month--one bill for the lines transferred and a continuation of the bill for the fax line and internet This is in direct contradiction to the offer that all lines + internet would be combined for a total rate of $plus tax and regulatory fees( I have the offer in writing) Despite multiple letters and phone calls, I still have no written evidence that I am going to be billed per the original offer

I signed up for ATT u-verse last year I signed up because they were offering discounted bundle rates and a $visa cardi never received the card
I signed up for ATT u-verse last year I signed up because they were offering discounted bundle rates and a $visa rewards cardI have contacted AT&T customer service numerous times and they have not been able to help meThe first rep I spoke to told me I had to wait longer and then after the waiting period I would then need to enter my information on the ATT rewards site to request my $visa rewards card
I have tried to request through the website and it says that they need more informationSo I then spoke to a customer service repHe transferred me to a different departmentThe next rep said she could not find my information and to go to the siteI called back four more times and spoke to many reps that were unable to helpI was told twice that the card was in the mail and should be arriving any dayIt has been over a

AT&T is trying to charge me over $for phones that were returned to themI tried to cancel the order shortly after placing it but was told they had already shippedWhenever I received the phones I never even opened them; took them directly to USPS and shipped them backA few weeks later I received a bill for the phonesThey claim they never received themI opened a USPS investigation and USPS confirmed that those phones were in fact delivered to AT&TI spoke with "Noelle" at AT&T on 10/11/She confirmed that AT&T received the phones on 8/31/She gave me a case # and told me it would take 1-billing cycles to get the issue cleared upIt has now been months and I am still receiving bills for the phonesAfter multiple calls and literally hours spent on the phone with AT&T trying to get this taken care ofI have cancelled my AT&T service and do not recommend them to anyoneTheir customer service is the worst I have ever experienced with any company

I have three cable boxes and per my conversation with the ATT repair department, we agreed that the cable box should be replaced
I have three cable boxes and per my conversation with the ATT repair department, we agreed that the cable box should be replacedThe agent advised that ATT would mail me a cable boxI advised that I am not technically able to understand how to hook up the cable box and in all the years I have been with ATT, if I had an issue with the equipment, ATT would gladly send a tech to assure as a customer I am up and runningI was advised that I would be charged if a tech came to my homeThat floored me as I pay a monthly fee for all three cable boxes and one cable box is not working due to no fault of mineI found it hard to believe that ATT refused to send a tech to my home to replace defective equipmentThe agent was rude and the Supervisor I was transferred to was rudeI asked what if I was a senior citizen? Does ATT treat seniors like this as well

I signed up for the AT&T bundle service to combine my internet access with my cable TV access back in August 22nd I received one partial bill in September, but I have not received a bill for October or November In addition, I have not received any documentation with the contracted amount that I discussed with the sales rep on the phone The bundle package I signed up for verbally over the phone was for $a month
To this day, I have not received documentation or a service contract Since I do not have a bill, I can't verify what my bill will be or whether their service is being honest

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Have had ongoing issues with *** Uverse TV service since September of Every time I call I get a different answer from whomever I speak withI have only had service techs come to my home in that entire time, both finding problems on ***'s side
I have previously offered to move to Direct TV, I have never asked for adjustments they were just given to meI was told my bills would be adjusted once the issues were resolved, they were never resolved! I stated in December that I was willing to pay for the internet as it was working for the most part which I was told don't worry about at that point but was even offered to be locked into a priceWas told my services would be corrected and price adjusted without ever being turned offMy services have been disconnected
All I had ever ask

Ordered the internet 75mbps serviceTechnician came very late did not know how to hook up serviceRefused to help and said reschedule and left!
I am a new customer coming from SpectrumI Ordered the internet mbps on 5/31/17, my appointment date was 6/8/8-12pmI was told the technician will call minutes before he comesWell he called when he came which was after 12pmHe advised he never hooked up service in an apartment and will have to run wires down to the other floorsI told him he cannot do that nor go in people apartment to run wiresHe told me it will take hrsI told him that ridiculous and I already taken off work for hours and he is lateHe said he didn't know how to hook up the apartment so its best to rescheduleI called in over times talked t several managers only to receive no help and be transferred all over the companyI've been on the phone so far for hrs and I am still on holdI still do not have service and they cannot find me a fast dat