AT&T

A week ago, an AT&T Technician came to my house to change my landline service from Charter/Spectrum to AT&T (AT&T had offered a cheaper price, but the Charter services were working fine)The AT&T installation tech left no instructional materials and gave no advice on setting up and using the new serviceAfter receiving several voice messages - including one from myself - I found I was unable to access and get messagesI then called the AT&T "customer service" line, was kept on the call for an hour, and was then told the matter would be resolved shortly and I would hear back that afternoonA week later and the matter hasn't been fixed and I haven't heard backSimilar results were gotten after I contacted the AT&T installation technician and his AT&T supervisor, a *** *** in Oakwood, Georgia who carries the lofty handle of "Manager Network Services"***'s only response came four days ago and his only question had already been answered on multiple occasionsNonetheless, I a

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have direct tv thru AT&T I have had billing issues since the service was installed on 12/23/I took a vacation day in order to try and resolve the issue on1/21/I called and spoke to an AT&T representativeDuring the conversation I was offered Internet service at $a month plus sales tax of $by *** - ID#***It was to be free installation and guaranteed $22/month I was very reluctant because AT&T can't seem to get any billing correctShe assured me there would be no problems The installer came out, he said equipment was all there and the installation could have been done with a flip of the switch at the office as I had previously had Uverse and the price became to high so disconnectedThe installer did not put in a new router as the one I was using for the direct TV

After cancelling service, AT&T charged an entire billing period when service was maintained for days of said periodAT&T then held my refund
On June 21, 2017, I cancelled my remaining Directv service with AT&T Roughly weeks later, I received a letter from Directv stating that I would receive a refund in the amount of due to cancelling in the beginning of the billing period (began June 19) I received of those letters in the following week About a week later, I received a bill (not a final bill) from AT&T in the amount of My Directv bill through AT&T was about $ When I called, I was told to disregard the bill as AT&T autogenerates bills at the beginning of the billing cycleSo I did I then received additional bills, none saying final bill I called about each and was told to disregard I called on July to inquire about when my refund would be sent to me from Directv I was told it had been processed on July and I should have it with

I was offered a promotional deal to switch my cable service over to AT&T, and was told I would received $Visa gift card for making the switch The representative instructed me to "keep an eye out" for the letter that would have my gift card enclosed and that there was nothing more for me to do This call was also recorded It has been a year and I have not received anything I have made monthly phone call and also engaged in online "chats" to resolve the issues, but I'm always told that it has to be "investigated" and that I'll be contacted in to business days I have yet to be contacted even once regarding this issue I'm blown off every time I call and I'm tired of waiting for the company to fulfill their end of the contractIts been a year
Product_Or_Service: Direct TV service
Account_Number: XXXXXXXXX

ATT is the worstWires hanging too low from the telephone pole and hanging across the streetTwice ripped down by vehicles with ATT not doing anythingDamage to house, and ATT service tech threatened not to reinstall lines when I suggested ATT was responsible

I would never use this carrier again If they where the only cell company I would go without a cell phone

Service Type: Residential ServiceAccount: ***ount: ***ched: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T refuses to mail my bill through the US Postal system, so I have no visibility of what they are charging me for, fees, etc I have called for years now trying to get them to mail my bill, but it never comes I get emails threatening my service will be shut off, so I have to call and pay by credit card, I request they mail my bills, but I have not received a bill through the mail yet

Service Type: Residential ServiceAccount: XXXXXXXX and XXXXXXXXXAccount: XXXXXXXX and XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have had Direct TV and AT&T U-Verse since The two companies are merged and don't seem to be able to access each others computers when you contact them regarding technical and billing questionsI have different account numbers (for each company).In July my contract was endingIn June, I decided I would not renew my contract because of the numerous problems with my bills going up for no reason and for problems with my internetI made a deal with *** Cable and had set up an install dateWhen notifying AT&T and Direct TV they transferred me to customer service who offered to upgrade me to internet with fiber optic for no extra charge and told me that my bills would not go any higher than $per month with the package I previously hadI agreed and c

On February 1st we cancelled our direct tv service with AT&T Since then we had been contacted numerous times by direct tv with specials to gain us back I talked to a rep on the phone who was able to give me an offer that I would accept coming back Direct tv ($70) and our internet package to be upgraded from internet to internet with unlimited download at $a month I have the confirmation email of the order I placed days later I get a cancellation of the internet service portion I called AT&T on two separate occasions Once a gentleman explained the rep created a new account under *** and not *** so they cancelled the new order and he would work to resolve the issueIt was end of day for him and he said he would fix first thing in the morning, but nothing happened I called a couple of days later and spent over hours on the phone - hung up on multiple times every time they transferred me to a new department But no one would honor our agreement e

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We moved from Springfield, OH to Gahanna, Ohio on May 21, We had our home phone service with AT&T for over years at our previous home, and the monthly rate was approximately $40/monthWe called AT&T to transfer our home phone service to our new address and it was installed the day we moved on May 21, We had asked that the same service (landline only-home phone) be set upWe received our first bill in June and we were charged $108, after contacting customer service at AT&T they assured us that the bill would be correctedWe then received our bill the next month that was also incorrect and had not been fixedAfter many attempts by phone every month to get our monthly bill corrected with no success we went to the AT&T store at Easton Town Center in Columbus, Ohio on August 8,

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1We ordered Internet online for the online promotion on 8/2/18, and scheduled the installation service to be done on 8/18/between 8am-12pmWe received the confirmation email for the installation service after booking the appointment
On 8/18, no one contacted us till 11am, so I tried to log in online only to find an alert stating installation is delayed, with no attempt to contact me in person or any sort of active alertCalled the customer service line, the rep told us they couldn't find our appointment despite we have the email confirmationTold me no technician will be available till 8/22/morningThe rep helped me rescheduled it to 8/22/8am-12pm, and I got another confirmation email from AT&T with the scheduled time
I called again on 8/22/around 7:50am to confirm that

Went to the local att store to try to get a better cellular plan Was talked into an internet / tv bundle that sounded too good to be true The "- times faster internet speeds" tested out at gbps (which you can't even stream a movie with) I did not find this out until they had drilled holes into my home and spent hours on a service call I spent the next three hours with phone calls and two chat sessions trying to get this order cancelled due to advertising In the market for more trustworthy cellular service Shameful that they will promise the moon and stars and then give you a great deal of trouble trying to fix their problem Very unsatisfied

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I called ATT on 1/09/to cancel service due to my year contract was upI was waiting on my year to be up due to an ATT rep changed my package when I clearly told her no I did not want a package upgrade to u-that agent changed my package and no one was abble to get my rate back to what it was before she slammed my account .On 1/09/when I called to cancel service the ATT rep offered me a promotion to keep ATT service u verse u-with starz and showtime, Hd DVR ,three rooms with service ,mg internet,and minute home phone service.This rep did not enter the order in correctly and I have had to call in numerous times with the main issue not been corrected and agents making the issue bigger and bigger each time I call and some don`t make any attempt to correct the issueI ask fo

Today I received my home phone bill from ATT billing me for a service I didn't even knew it existed which is the *i called customer service to ask why they were billing me $for a service I have never used! They advice I used call trace, I told them if I did use it I needed to see the number I traced, I found out that after you use this service, it has to be reported to the authorities for harassing calls, I told the rep I have never had to report any calls to no police, I challenge them to show me the number I have supposedly track, the rep told me she wasn't able to give me that information over the phone, but I was able to see it onlineWhen I opened the billing and usage page and scroll all the way to the date and time to see the supposed number I traced there was no information there!!! no number but of course there was the $chargeWhen I question and challenge her that I wasn't able to see the information she kept repeating back to me that they were not able to remove the charge, I asked for a supervisor and after more than min hold the rep came online to tell me they were all in a meeting and to call back tomorrowis that how ATT treat their loyal customers? my payment is always on time but i'm very happy I only have a few months until my contract expires and ATT is out! Great Job to AT&T for treating customers they way they did to me over the phone today it was definitely an eye opener can not wait till February i'll be dropping your service!

*** - I would leave negative Stars but that isn't an option
A loyal customer of yearsThe last years have been a disgusting display of corporate greedIn the last years I have contacted At&t regarding mistakes on my bill a copious amount of timesUnfortunately, the last years has been a nightmare as an AT&T customer After moving a year ago my internet, Uverse and WiFi were installed improperlyI have contacted customer service every week since Auginitially it was only to correct the set up issue and I was told on multiple occasions a tech would be outTo which I took off work early or went in late but a tech never arrivedNeverAT&T was always sorry or had a lie why the tech didn't show The setup is still an issue but now my bill has increased with new VMvideo, insurance and my promos removedTo add, on one bill the separate taxes for each serviceHow is this legal? Why am I being charged a Tax and a Equalization fee from states and counties? How am I being charge a state tax for Texas? Texas has no state tax Why is there a Cost recovery charge, State Cost Recovery Charge, and a Municipal Right of Way fee, CA Advance Service Fund, CHCF A fee, Relay Fund, Teleconnect Fund, Universal Lifeline fee, Federal Universal Service Charge and State Public Utility Surcharge fee, all of this times for each phone lineFor Uverse - Regulatory Video Recovery fee, State Recovery fee, Local Video Facilities fee, Video Franchise fee, TX State tax fee, Local Tax fee, Non of which I authorized and the promos were not suppose to drop until Jan The internet has its own taxesI would switch but in my location AT&T is the only provider available(ILLEGAL MONOPOLY?)
Every customer service rep is rude, they lie and say they are managers when I know they are not because I spoke to the same rep a week ago Supposed managers Crystal, Ben and Julian are in fact heinous people who have no regard for human beingsThey are rude, disrespectful, hateful and blatant liarsPretending as if they are typing and changing information and taking notesI am always transferred to nobody, or disconnected with no call back, why even ask for my number? Yet each week I call wasting hours and not one thing is noted in my account and my bill has not changed except for an increase and late charges
The past months I have been told my information and complaint is being taken seriouslyThey are sending it to the " back office to be investigatedAnd a manager will call me the next business day" This is hilarious, the back office?? Needless to say I have NEVER received a call from a "manager" and ATT is still fraudulently charging and stealing from me
Is there recourse? Do we as consumers have any rights? Or is AT&T to big and money powerful that nobody gives a st how they rob customers?

I ordered Direct TV and was told that I would receive two gift cards, one for for the computer and one for for direct tvI received a email stating that the cards would be delivered on the fourthI called and was told that the cards were delivered on the 29th of December and was activatedI asked how they were activated and was told by someone having my zip codeI went to the postal services and was asked for a tracking number and I called direct tv and was told that they do not have tracking numbersI think that was poor managementI have called several times.I think that there should be a better way for the consumer to have this processI do have a secret number on my cell phone.I was told because the cards were sent to my address Direct Tv have done all they were suppose to doThey could have never got to my address
Product_Or_Service: Direct Tv

I negotiated my bill with them they disconnected my serviceI called to discuss with them I was passed from one rep to another to be told agin they could not help me and they would need to transfer me againI have been a customer since and was attempting to remain a customer even though it was a bit expensive for me

Absolutely the WORST security system I've ever had! As soon as I got the security November it wasn't workingAbout days after, someone broke into my home and IT DID NOT GO OF! I called them, waited on hold for ONE HOUR AND SEVENTEEN MINUTES before someone answered!!!! They "did a system reboot" then a week later someone broke into my husband's car!!! THE CAMERAS DIDN'T CATCH ANYTHING!!!!!!!!! but I can receive text messages about a dang shadow that the motion detector is picking up but when I actually need you to catch something you DONT!!!! then I intentionally set my alarm off!! NO CALL NO TEXT MESSAGE NOTHING!!!!! I ENDED UP CALLING THEM LIKE UUUUHH HELLO!!! DO YOU NOT SEE MY ALARM GOING OFF????!?!??!?!? So they come out to "service" the security again and as he leaves the system keeps saying command failed and system errorLike WTF! SO I sit on hold with a tech guy for another mins and "reboot" it againAll goes well for about weeksI paid off the installation but then receive a bill for $when it should be $Call billing department and wait another FIFTYNINE MINUTES before someone answers!!! They are currently trying to fix my bill but I am thoroughly aggravated!!!!! GET IT TOGETHER AT&T!!!!

I was quoted one price, and they will not honor itThe bill is $more than what was sent to me in the account summary
I agreed to a new deal on March A month contractIt was to lower my bundle to about $after taxesIf I break the contract, I will owe $Every bill since then has fluctuated in price from $165-$I've contacted them about this many timesThe point of a contract is to pay the same thing for the entirety of the contract
AT&T then sent me an account summary that said my monthly bill should he ~$a monthThe bill I received next was $I called (day before the due date of my bill) and argued for hours and nothing was resolvedI spoke to departments, customer service, loyalty, and some billing departmentOne employee was *** *** and his employee number is *** He told me he would figure it out and would contact me within an hour to resolve the issueI never received a callI then, of course, had to pay my bill or be charged a

incorrect billing and poor customer service
I signed up for a bundle package a couple of months agoI have had to call at least times concerning my billI keep getting emails like the one below I just received yesterday
***
Order Confirmation
Account Number:***
Installation Details
Service Activation Date
DIRECTV September 10,
Internet/Phone September 10,
Thank you for your order! This is a confirmation summary of your new order or service changeThis is not a billEvery time you make a change to your service, you will receive an updated order confirmation along with instructions on how to access your updated Service Summary
Questions?
Visit att.com/myatt Call ***
Access your Service Summary
at att.com/myatt
Having trouble locating your Service Summary?
Click here for instructions
Order Confirmation Summary
Remember to access your Service Summary for more detail along with important inf