AT&T

I called AT&T to try and get our bill lowered in some wayThe guy I spoke to said he could and would lower the landline side,which he supposedly did, and then he said something about saving us even more money by combining our internet and phone together as business,which I didn't agree to! He was talking so fast about what he was doing and then he suddenly transfered me over the Mobility side so we could that reduced,but I got transferred so many times that by time I finally got to the right dept it had closedI was going to call them back and find out what he had done to our phone bill but got tied up with some other appointmentsSo the other night when I was checking my emails that's when I noticed that my online bill had come for my U-VerseI opened up the email and to my shock it was times high than it was supposed to beThe stupid guy had indeed put part of our phone and internet together! I didn't order or aurthorize him to do that! So I've got to call AT&T back tomorrow a

Att tech came to install internet and in the process moved a piece of furniture that scratched my hardwood floor
On Friday 12/an ATT service tech visited my house to sinternetThe tech moved a piece of furniture and when doing so scratched my hardwood floorsHe said something about not moving the furniture back because he didn't want to scratch the hardwood floorsIt was until the tech left that I noticed the damageThe tech's name was *** an his phone # was ***
On 12/I contacted his manager and left a vmI never received a responseThe managers name Jason and his email is *** and phone number is***
After not receiving a call back in regards to the matter I called ATT on Tuesday 12/The agent did not ask for any details and said someone would call me between days and weeksOver a week went byI called ATT on Wednesday, January 4thThe agent I spoke to had no record that I called on 12/or no record that the incident hap

After switching to suddenlink and receiving a zero balance billing statement from ATT we are getting continuous bills for increasing amounts
I switched my mother over from ATT to suddenlink for charging my mother upwards of dollars a month for a basic landlineShe called ATT to notify them, and talked to a "***" in El Paso from the phone #XXXXXXXXXX*** figured her last bill amount to be since she left before the pay cycle was completeMy mother paid this bill at walmart in the same fashion she has for years, and has the receipt with that amount shown to be paidThe next billing statement she received from ATT said the balance was $She then started receiving following "bills" from ATT (some even weekly intervals), one being a statement from August thru September 8, then a following bill for August - September 14, and so onThese bills claim charges starting at 2$ and change to raising fees to $and most recently $I finally called multipl

Salesman quoted us $352/month After initial charges and activation fees, bill comes to around $500/month
Store: *** Salesman was***We spent over hours with***He was very friendlyWe explained our concern paying $350/month with Sprint for phones, thinking we weren't getting a good dealWe explained we were looking for android phone and iPhonesMy husband thought he'd just replace his LG with another LG -*** led him to those phones When*** came back, he explained the BOGO deal on iPhones After we picked out the LG and iPhone 8's,*** gave us a quoteI asked how much it would be to upgrade to iPhone X's - he said $more per monthI confirmed that was per phone, because that was going to be too high for me.*** said no it was $more per month totalI confirmed that twiceIt was decided that we would do LG and iPhone X'sThen we remembered that we should get a phone for my mother-in-law as wellW

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1During the month of April, I contacted AT&T to disconnect my service at *** *** *** *** *** *** I sold the home on April 23rd, where this service was used, and relocated to Austin Texas The rep I spoke with convinced me to suspend my service until I reached my permanent address in *** and then I could reactivate my service The rep NEVER said the suspension would be for a limited time, only that when I was ready to reactivate, just to call AT&T On 9/I received a email bill from AT&T for $303.00, so I immediately called AT&T to find out what the bill was for Evidently AT&T decided to reactivate my service on 9/1, and the bill was being sent to me for the month of September services When speaking to the AT&T rep, I canceled my service, and that same day I returned

Service Type: Residential ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had contacted AT&T about and extension my account...when I logged in to make a payment 10/27/it should a o balanceI began to chat with a representative, he explained to me that my account was in good standings and that I did not make a payment and that my services would not be interruptedOn 11/2/I logged in again to my account on AT&T.com to check the status of my accountBecause I was concerned that I knew that I had made this arrangement and I needed to make a paymentWhen going online again showed a balanceI began to chat with another agent that gave me the exact same information as the first, that my account was in good standing and that it would not be interruptedOn 11/6/2017,6:am I had services, by 7:am my services were disconnected to my dismayI had not

Cannot unlock phone for international use
As an ATT cell phone user, I purchased an ATT iphone for my Fiancee, who is also an ATT userCurrently, my Fiancee travels to Haiti for several months out of the yearShe is currently in Haiti and unable to use her cellphone because it is locked against international useThis presents an extreme safety issue, especially in a country like Haiti where traditional emergency (911-style) services are almost non-existentHer emergency support consists of a third party app called Hero Client RescueWithout a Haitian sim card, she can't access her emergency services app
Additionally, she cannot call or be called be her in-country colleagues without activating her in-country simHer Haitian associates can't afford to place a long distance call to a US number every time they need to call her

I've been with AT&T for almost yearsI've never not paid my bill, I've been a good and loyal customerI upgraded my phone this past May and the woman who I dealt with while upgrading basically lied to me exactly times during our conversationI'd lost my job, I was due for an upgrade at no cost so I decided to upgradeI explained to this woman that I'd lost my job and if I couldn't keep my monthly bill in the same area that it was then I didn't want to upgradeShe assured me FOUR TIMES - FOUR DIFFERENT TIMES - that my bill would not be that much different and suggested a phoneI followed her suggestions and ordered the phoneAbout weeks after getting the phone I get a bill that was $MORE than what I'd been payingAfter thinking about it I decided to keep the phoneI notified *** that I was keeping the phoneI notified them more than once and each time was told it was fine, it'd be on a monthly payment plan, etcThen I get a text and an email saying I owed $and would lose my service if it wasn't paid immediatelyI chatted with someone on their chat help line and was told by this man that everything on my account was "fine" and that he'd made "all the necessary changes" so that this huge amount would be back on the monthly planI kept the transcripts of this chatA day or so later I get another text with the same message - pay $or lose my serviceI called AT&T at am that morningI did not get off the phone until 4:that afternoonEveryone I spoke with gave me different details but everyone ended by saying there was nothing I could do, it was a "valid charge" and I had to pay the $I explained what had happened, what I'd been told to do, and that I'd lost my job and needed my cell phone service because I have a terminally ill parentI did NOT have $to spendThey did not careOne person passed me on to another, then to another, then to another - I was told there was nothing that AT&T would do to help me, then I was told to sign back into the chat session because they "have the records" and I was told that THEY would be able to fix thisOf course back on the chat line I was told they would do NOTHING about this, and a so-called "manager" actually told me that I should have known I was being given the wrong information when everyone was telling me my account was fixed and I'd be paying on the monthly scheduleI SHOULD HAVE KNOWN THEY WERE GIVING ME INFORMATIONHe actually told me this - I have those chat transcripts alsoI was also told that AT&T does not monitor anything that goes on on their chat lines, they have no records, they are separated from the chat lineOf course this was a lie - and I was told later by ANOTHER employee that I'd been lied to about that, that AT&T does have control over the chat line, they do have records, and they can access those recordsI finally ended up scheduling to pay that $in payments and it just made me sick to my stomachI don't have a steady job right now, I'm paying all of my mom's bills right now, I'd had some unexpected medical costs hit me at that same time, PLUS it's this close to ChristmasThe money I thought I had to spend on my kids for Christmas went instead to AT&T.Even though I set up the scheduled payment and gave my bank info, a few weeks later I get another threatening email saying I'd "missed" a scheduled payment and they shut off my cell phone serviceI only knew they had done this because my son was trying to reach me on a Sunday evening and couldn'tMy service was shut offSo that following Monday again I'm back on the phone, and this time was told that I was NOT to have the payments taken out of my account automatically, even though the woman who set up the plan told me the payments WOULD BE taken out automaticallySo I had to set up ANOTHER payment planThey've now taken over $from me, and when I logged on tonight to check my balance I see ANOTHER "past due" notice and a demand for $instead of the monthly amount I was told ORIGINALLY, BACK IN MAY, I'd be paying I also was told there is no one at AT&T who would be interested in the chat transcripts I had saved - they wouldn't even give me the name or contact info of ANYONE I could send them toWhy the *** do they have the option to save transcripts if those transcripts cannot be used in case of a dispute? Do they think they're interesting reading or something??
To make it even worse, the phone SUCKS
I hate this company nowI tell everyone what they've done to me, and I will never refer anyone to AT&T unless they're someone I dislikeI have sent a complaint but they never respondedThe employee who told me I'd been lied to about the chat line gave me a corporate address to contact, which I'm in the process of doingI'm also going to the Revdex.com and actually any other site I can find to post a complaint and this story I will useI want nothing more to do with AT&T and am looking now for another cell phone company to go toI frankly do not care if AT&T tells me I cant leave, that I am under contractAll they've done is lie to me, mislead me, and take my money
And my son found on the internet info about a huge lawsuit they just recently lost for doing similar things to customersThey LOST that lawsuitYou'd think they'd be wanting to be pretty careful to NOT do the same *** to customers again but there you have it....and reading thru these other complaints I see this is not an aberration - this is par for the course for AT&TObviously they treat all of their customers like thisWhen I mention to anyone who my cell service is thru I get the exact same reaction every time: "Oh I HATE AT&T, you need to dump them" and "I've had the exact same problems with AT&T" and "AT&T is well known for screwing their customers" and etc and etc
I just want out and I want to NEVER have to deal with these clueless, ignorant AT&T employees again

Introductory prices were presented as permanent base prices, which I double-confirmed with sales person before agreeingNow stuck in contract
Introductory prices were presented as permanent base prices, which I double-confirmed with sales person before agreeingNow stuck in contractI switched in April of and recently saw a spike in my monthly billI could not lower my bills by removing any additional services

I have been a loyal AT&T customer for yearsRecently, I added U-Verse TV and InternetThroughout the process, I called into the CS number multiple times and the CS agent asked me every time if they can check to see if they can save me any money with my calling planI agreedIn two occasions the agent told me that they can upgrade my plan to an unlimited plan at no additional cost, plus because I was a U-Verse customer, I would also get a discount for that serviceSounds like a great up sellI asked multiple times to confirm that my cell bill will not go upEvery time the sales agent confirmed and reassured me it would not I was paying $a month with all the fees and taxes includedThis was around JanI'm set up on auto pay so I don't physically log in to pay my bill every monthToday I logged on to my account and to my surprise, my bill had gone up by $dollars one month and the other by $I chatted in to see why my bill had gone up? The chat agent basically told me

I AM EXTREMELY DISAPPOINTED! HORRIBLE SERVICE I have spent over hours on the phone with their "customer service" departmentEvery time I call, they admit I am correct, but they can't do anything about it due to their limitations in their department, or they can only go back one billing period, or ....the list goes on and on The map coverage shows I should have service I brought the device home, tried it out, and and immediately took it back They conveniently forgot to close the account when I returned the phones I was charged $and they claim they can't refund it because they can't go back a billing cycle Three months later they posted a bill for an additional $because I didn't return the equipment I have receipts for returning the equipment! They are charging me upwards of $for absolutely nothing
DO NOT USE AUTOPAY!!!!!
DO NOT USE AUTOPAY!!!!!

I absolutely hate AT&T service!! Been with AT&T wireless for over years, longer than I can rememberAlways bad reception coverage, over price serviceI've complaint before, they offered mini 3G-cell tower for solutionstill bad, but guess was the only choice back then
Then, the past month, when I finally left ATT mobile carrier, they don't even prorate the last billI left ATT on Jan 11, Was charged all the way from Jan 2, to Feb 1, Total final bill over $When I called and complaint about it, they mention it's on your contract when you signed upreally ...? AT&T...? I signed up years ago
This is such bad business practice, very disappointed with ATT or any other carrier who doesn't prorate customer's final billThis is so unfair and deceptive!!! Why should we pay for the service when I haven't even use it!!!
Please be careful when dealing with ATT, they always charge tons of tax and surcharges, more than any other carrier I know, and they don't delivery what they've promised
I am glad I have no more business with AT&TI will give -stars if I can!

Wish you could give negative star reviews My internet went out, setting forth a motion of constant tech appointments and the tech not knowing what the issue was They said I needed to talk with my neighbor about getting them access to their yard I told them I don't work for AT&T, I am only trying to pay for a service Service went out days ago, but they said they would have to charge me until 1/31/before they could cancel I finally got that figured out with them, but by far the worst customer service experience of my life of the techs that were sent was nice and professional But when the techs arrive, the only knowledge they have was "internet not working" And then you talk to them and the only solution is to schedule another appointment Then you talk with customer service and they all promise you the next tech appointment will solve the problem, without listening to you explain the exact situation It was a nightmare, i'll never do business with AT&T ever again, and will make sure no one in my family, or friends, or anyone in my bloodline ever does business with AT&T I'm also working on pulling corporate contracts

Back in approximately September or October of last year my autopay for my internet did not go through My credit card had expired and it needed to be updated I received a form in the mail which I completed and returned In December my internet was shut off due to nonpayment I immediately called to make a payment and set up autopay by phone I was assured the next payment would deduct appropriately Again, in February, my internet was shut off.I paid a rather large bill assuming it was two months worth of payments, by phone again I asked AGAIN to please be set up by autopay Again, the next month my internet was shut off I received another form in the mail to set up my autopay which I again returned My billing statements for 1/15, 2/15, and 4/all show $internet restore fees The 3/bill shows a $late fee I used the chat feature on ATT's website and spoke with three agents, all who said they would not reverse the fees I find this very frustrating b/c I ha

Service Type: Residential ServiceAccount: XXXXXXXXXX XXXAccount: XXXXXXXXXX XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1If there is an emergency and our electricity goes out, we would have NO way to call for emergency assistance and this is a huge liabilityI currently reside in a community in the hills and that provides very limited, if any, access to cell phone serviceThus, our ability to communicate in an emergency situation is leveraging the calling option on our cell phones When our electricity goes out and our internet is down that option is off the tableThat is why we are very reliant on having a home phone line that actually works For the last couple months, I've called AT&T almost on a weekly basis because our phone line has never worked since we ordered serviceHowever, up until today we still haven't been able to obtain a technician to come to our home and get our land lines to w

I have been dealing with telephone networking issues in my office for weeks I am still unable to receive calls to my office even after the case was escalated days ago I have spoken to several representatives and manager whose response to me was "this is what happens when you deal with a large company." This is completely unacceptable AT&T does not seem to care that business is losing revenue since clients are unable to contact us to schedule their appointments I have also had problems with my AT&T internet and cable services These problems have unnecessarily consumed several hours of my timeOne of the reasons that it has been so time consuming is that they do not have one dedicated representative that manages your account I have been transferred several times between departments and between people within the same department causing me to repeat myself over and over again I strongly regret choosing AT&T as my service provider

Cancelled AT & T Direct TV service and ATT Landline on 12/05/I was advised I had days to return equipment via UPS store, which I did on the same dayI was further advised I had days to return the 'access card? but that they would send a prepaid envelope and it must be returned in thatI received no envelopeIn two subsequent calls to ATT I was advised to return the card to a UPS storeI attempted that, only to be told by the UPS store that they could not return the cardI asked to speak to a supervisor twiceOn first occasion I was 'transferred,? which put me back in the general call queueOn the second request, I was told that she could not transfer me to a supervisor but a supervisor would call me backI received no call backOn my fourth call this evening (12/19/18) I was told they had no record of me returning any equipment and I should just wait longer and dispute charges if I received anyRegarding the card, the representative Jeniah told me to just wait long

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I discontinued my service with AT&T in July of In October of 2016, I received a notice from AT&T that I had a $creditI called AT&T and questioned this and the rep confirmed they owed me $and would have a check issued for that amountI received the check in November of In January of 2017, I received a bill stating I owed $I wrote them a letter and sent copies of my refund noticeIn February of 2017, I received another statement from AT&T stating if the $was not paid it would be turned over for collectionI called AT&T February 27, at 2:39pm and the rep told me it was a clerical error and noted it on the account and I should hear no moreToday, I received a letter from Sunrise Credit Services wanting to collect the $for AT&TI sent them copies of my papers

I had AT&T Uverse internet for monthsIt never worked as advertisedI was always out of service
I had an installation tech come to installAll he did was hook up the modem, in a bedroomI could have done that myself
I wanted the modem moved to the living room so that I could hard wire the TV to try to get better service because over wifi it was not workingI was told that would be another $I already paid $for install and they did nothing
The internet service never got better so they sent out techs three different times and I spent hours on the phone
Each tech said the previous tech didnt know what they were doingObviously none of them do!
I finally cancelled serviceI was told the early activation fee would be waived since I had so much trouble
I received bills months after cancelling service and phone calls saying I owe money and am past due
After several days and hours on the phone I finally got someone to say that they will change the balance to $
AT&T still owes me for the partial months services I paid for when I canceledI was told that would be returned They owe me $for the over paid service and now they should be compensating me for my time and if I was late with a payment they would charge a late fee (four months now)
AT&T has the worst internet service, customer service, and they will cheat people every chance they get

I am not satisfied with serviceI made a payment last month and prepaid with a rep who charged me a fee to process the payment and didnt tell meWhen I called them today they told me they couldn't waive the fee because I called inThis information was no disclosed to me at the time I made the paymentI would have paid online for free if they told me there was a chargeThe response from the reps I spoke showed a complete lack of concernI need real customer service and Supervisors that can assess a basic situation without having to say no right awayI asked for a supervisor to call back and have yet to receive a call