AT&T

I have been trying to contact ATT by phone for over an hourEach number I call sends me to a robot answering serviceAfter repeated questions the robot says he's going to transfer me to a live agent but actually transfers me to a woman's voice speaking Japanese that tells me to go onto their web site and then hangs upThis has happened times in a row

Refund for not getting the services I'm paying for!!!
Their customer services reps are in another country! The *** they kept me on the phone for minutes because they doesn't understand English well enough I reappeared my issue time they still didn't understand then let me hold for minutes! Then hung up on me the second time same Issue they done understand!!!!!!! Second they didn't transfer me to a manager tent hung up on me!!!!!!! After holding for minutes my 4th attempt to call att in my local phone store al I got was hanging up on!!!! The issue is I'm paying for services which they aren't working and their no one to help!!!!!!!!!! They need to bring their customer services to the USA where people understand the language!!! I'm sick of customer services out side the USA it's a waste of time for customers!!!!

I renewed my service and was send a confirmation email for a price of $30/month for stand along internet service When I received my first bill, the price had increased to $40/month, no explanation When I called to question the change, I was told that $was too low a rate and "someone had made a mistake" When they saw the email I was sent, I was still told they wouldn't honor the price The price I had in writing
Product_Or_Service: stand alone internet service promotion

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1ATT locked me into a contract without my consent, request or approval
According to your customer service staff I was locked into a new contract/promotion that expires 1/when my current contract I signed up for previously expires in August I believeNow not only I've had really bad experience with ATT this is not the 1st issue now you violated my right as a consumer and locked me into a new contract without my approval consent or even a courtesy call to let me know that you were going to lock me to be with your company for longerEvery moth I use the same devices on my account same no more no less and it just so weird that every month I use more and more data which is total BSDuring the 1st months of service everything was great I was paying the installation charges in payments after

Tried calling from NZ to cancel my internet and phone account in the US, since I just sold my house I was on hold for minutes before I spoke to a representative who couldn't help me, even though I called the number that was advertised for cancellations on their website She had to forward me on to someone else to help me with the cancellation Then I was on hold for another minutes before I gave up and hung up The call cost me $in international fees and I was unable to talk to a human that could help me I'll try again tomorrow

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed up for AT&T Direct Now internet cable television service on 4/21/At this time, they were offering a day free trial of the service with no contract and just month to month billing, however, they made me pay a fee which was to be refunded via check which never happenedAlso at this time I signed up for internet service and ordered a routerI was told that I wouldn't need a router to utilize the service and that instructions would be emailed to me on how to set it up
After completing all the set up intrsuctions, I was still unable to utilize the serviceI attempted to call customer service, and after sitting on the phone for hours and being directed to multiple reps who either didn't even know what the service was, or was unable to cancel the service and I was told I had to cance

Recently switched from AT&T after 10+ years of serviceThey are a useless company with terrible, clueless customer support and a total lack of ethics - they insisted on charging us the entire balance of the final bill even though we cancelled our account days into the next month
So far T-Mobile has been a whole lot better- much more transparent, friendlier and considerateGood luck out there people!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1billing dispute they billed me for a tablet that they offered me saying I would only have to pay $a month and instead they billed me $ first month and $the second month claiming I went over the minuteswhen they didn't say it was limitedthey apologized but still want me to be responsible for the bill
Product_Or_Service: 08/03/
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I spent over hours on the phone with AT&T customer service on two different calls trying to close my account with themThe representatives would not accept the fact that I no longer wanted AT&T and insisted that they had to have a reason, in order to close the accountI gave them several reasons and for each one they continued to harass me and kept offering me something to stay with AT&T, not accepting that I simply did not want their service anymoreThe first call lasted so long I had to hang up and call back a second timeThen after finally closing my account, AT&T drafted my bank account more than my monthly feeA month later I got a refund check because they over charged me, I was happy about thatNow over a year later and they have sent me to collectionsI have spent over hours an

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I currently have phone service and home tv and internet services with At&T Unable to get resolution on my AT&T uverse internet to work made appointment 12/04/from 2-4pm to fix internet service and they make appointments where they do not show upCalled them multiple times customer service stated some one will come out just later called them around 6pm they said "someone will be coming" and when no called to notifiy me that one one was actually coming I had to call them I escalated issue and spoke to srmanager and they said they will get me appointment in the morning when dispatch is open they call me next morning and said I have to wait another week for appointment Spent many more hours on the phone with other SrManagers and they are still unable to provide service they pro

When you try to get help in the storethey ask you to call inWhen you call in, they answer and then keep you on hold until you hang up

I've been with AT&T for over years and until recently was always impressed with their serviceUnfortunately, things have taken a drastic turnThey do not care about their customers at allIf you are able to get to a live person, it is someone who cannot help with the problem and their whole goal is to convince you that you can't be helpedThey will not let you talk to a supervisor unless you throw a fit, and then it takes about minutes of wait time to get a "manager" on the phoneI am not sure that I really got a managerMy 80-year-old mother-in-law lives with us and has a medic-alert system hooked to our home landlineShe does not get cell service in our house (through our poor AT&T reception), so she relies on the landline for emergenciesShe is a fall risk and carries the phone in her walker at all times so that if she falls she can get helpLast week our landline quit working three nights in a row from about 9pm until 5am, but would come back onI scheduled the technician to come out through the automated system and was not happy that they couldn't come for four days, but just went with itHe came out and said he found the problem and fixed it (it was an outside issue)That night the phone went out again, but now it is not coming back on and we do not have wifi eitherObviously, the technician did something wrongI was out of town and my mother-in-law was home alone with no phone for two daysWhen I called on Tuesday, AT&T automated system told me they could have a technician out on Friday (four days later)I made the appointment but called back to try to push for an earlier appointmentWhen I finally got through to a live person they told me that they could move me to Saturday (WOW!, getting to a live person was even worse - and I thought the computer couldn't understand what I was saying)I explained that their technician "broke" the system and that we need the phone for medical purposes and this is potentially a life threatening situationShe just kept telling me they had no appointments earlier than thatI suggested paying a technician overtime to make an emergency repair especially since it was their faultShe said they just don't do thatI waited a half hour to talk to her manager who then put me on hold while he tried to get something with dispatch, after more minutes he told me there was simply nothing they could doWhen I told him that I would have to seek another service after years of being a happy customer he put me through to the "Customer Loyalty" departmentHe also could not help me, but was rude enough to suggest I not leave my mother-in-law home aloneAfter expressing my disbelief at how unhelpful they were being and how dissatisfied I was, I finally pointed out that he had done ABSOLUTELY nothing to even try to appease meI suggested a "booster" for our cell phones so that maybe she could use her cell and he said that it wouldn't work without wifi which also isn't workingWhile money does not fix my problem, he didn't even offer to adjust my bill for the days I am without service - which might have made me feel like he was at least "trying" to appease a customerI asked to speak to his supervisor and he told me I had reached the end of the line - he was the highest authority I could getAs I have posted my concerns on social media, many of my friends have had this same experience, so it may be time for me to breakdown and try another system

Though My Cable Service is acceptable, the Customer Service is HORRIBLE!!! not worth the effort of service, at all!! I should have canceled the first time a year ago when their Customer service provided me a price, didn't deliver, called me a liar and told me they couldn't do any thing about itbut I let an operated convince me to transfer with a "new promotions" he would help me withhe read me a list of perks and told me that he would discount my first months bill down to $when I received my first bill, it WAS Not anywhere near thati called to speak with an agent and although I have the full transcript of what was said to me during the CHAT she told be because there were no notes left on my account that she could not help meI asked to speak to a supervisor, she told me no, that they would only tell me the same thing even though I had proofafter she would not put me through to a supervisor I called backafter yes call backs I was hung up on twice, called a liar each time, the last person I spoke with told me simply "that doesn't make sense" and I still haven't been able to speak with a supervisor

I am actually in awe of how utterly terrible this companies UVERSE t.v has turned out to beLet me tell you a story of what I can only assume is the worst customer experience ever documented
So I call AT&T mid to late June to upgrade to a bundle because my internet only contract was coming to an endI speak with a man I assume was American, all is goodService was impeccable and he worked diligently to find a deal that works for meHe says the soonest availability is July 8, that is quite a ways away, but I agree because it is the beginning of a new affordable contract
Let's fast forward to July I am scheduled originally for my appointment between a.m - p.mI call at 9:a.m to make sure that the appointment is still scheduled and am assured that the appointment is still set, but they need to move it back to 12-Still, that is fine, I have a baby shower to be at starting at 5:30, but surely they can have it done by then right? I call them at 6:and they notify me that my appointment and every appointment going through the contractors for my area was cancelled at the beginning of the day dueAt this point I am irate because I just lost an entire Saturday and a friends baby shower for nothing! SO we reschedule this appointment for 7/23/from 8-Surely that is all I can have to complain about right? NOT SO FAST!!
Fast forward to todayBare in mind, I call to make sure this appointment is still set on Friday 07/20/and am assured that this appointment is still scheduled and I will have service on MondayMy wife, an active duty airmen with the U.S Air Force took off this morning to be at the appointmentShe calls in to confirm the appointment and you will never guess what happened? They canceled the appointment, or are now saying it was scheduled for tomorrow from 12-4, who the heck even knows at this pointI was smart enough to take my conversations to the text chat this morning and have documentation of everything that was said for verificationI would advise everyone here to do the sameEven dealing with them through the text chat, I was transferred times LOL
I truly advise AT&T to re-examine their protocol and who they are doing business with(contractors, customer service agencies, etc.) because I am a year old man and I cannot fathom how a company this size can have such issuesIf by chance anyone really wants to do an investigation, I printed out my chat this morning and was informed by the customer service agents that all of our phone calls with AT&T are recordedThis simply cannot be the experience for a paying customer with a company this size and if there was any other company in my area that offered comparable services, I would move right nowDisgusted

I installed AT&T "Bundle on March 24, for two years at a price of $per month plus taxes.I have had to call their number EVERY MONTH since April about their billingI have been promised by an AT&T representative that my problem was resolved only to have that problem or a NEW problem surface each mothAT&T reps have said I signed ujp for a Premium Movie accountI did not They were charing me an "Insurance" fee, which I never requestedI have been promised a Supervisor would call me at least timesThey have not calledI have been thratened on the phone by a recorded message that my service would be cut off unless I paid a "Past Due" fraudulent amountI was promised two moths ago that the past amount due was being cancelled it has not been cancelledAT&T reps have repeated told me one thing on the phone, but did not do what they said they were doing My service from /aT&T is fine their billing processes are fraudulent
Sincerely,
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Product_Or_

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1I ordered services with Direct Tv and ATT internet on December 1stATT cancelled my Appt on 12/after I waited all day (window from 8am to 8pm) because they said my service address was wrong in the systemI spoke on the phone for 1/hours and was hung up onI completed an online chat the next day and after a few conversations my order was reset up for 12/from 12-I called at and was told there was an outageThen at 4pm I chatted online and the rep said someone was at the main junction and would be at my house soonAt I called and was told I had to reschedule because my area was overbooked!!! After speaking with a supervisor, I was reschedule for today, 12/from 12-I completed online chat and was told that there was an issue outsideI asked to speak to a managerShe adv

I called Direct TV weeks ago and was told I could bundle Internet and cable$for cable (choice package) and $dollars for AT&T internetI was told that the installation for cable and Internet would be on Sat 07/28/between 8am - 12pm estAt&t showed up but Direct TV never cameWhen I called Direct TV I was told no technicians were available yet nobody called to inform me that I would need to rescheduleI rescheduled for the following Saturday 08/and was told the installation would be sometime between 8AM - 12PM but the rep did not come until after 12pmFinally the installation is completeI turn on the TV and I'm missing channels I was promisedI was told I would get the Choice package, Internet, HBO Cinemax Starz showtime for months free, NFL package free, and a $visa rewards cardWhen I called in to ask about the missing channels not only was I informed that they didn't see the free channels and free NFL package but they also quoted my cable bill more t

Unbelievable they are still in businessI have had so many billing problems and wasted hours and hours in attempts to resolve over billing and incorrect chargesI have paid hundreds if not thousands on or erroneous charges in order to keep my services onI am paying them 2-times per month with no resolutionThe "customer service " are not helpful AT AlLLThey continue to argue that you owe money even after you give payment confirmation numbers and bank statements showing you paidPLEASE SAVE YOURSELF TIME AND MONEY! Go to ANY other providers! I write this to save anyone from going through what I have and continue to go through

From day one I was charged to much and made to be on automatic I was told I had to have a credit / debit card to pay my bill and deposit in order to get the service,so I gave the representative my debit card number latley to found out that he had taken dollars I called in later and spoken with a supersivor to get my money return I had to go through hell They today I call in about a compliments order and found out that they would not let me have service or honor this order due to the fact that they said I owe for account on Uverse-Direct TV and I never had that account,which this account was suppose to be taken off of meI am years old on a fix income, this is just sad
Account_Number: ***

I have a construction company so I moved my lines to At&t I was told that my bill was going to be no more than $at month and was going toget a refund for the phones and disconnection for each linelong story short I never got the disconnection or the money for the phonesmy company ended up paying the phones to *** and my bill with at&t is $the at&t rep told me that if I bound direct tv and digital life I will get a great deal which I believed them it ended up being not truewhen I cancel my service with digital life they told me that it was cancel until this day at&t send me bills for a service that I dont have anymorereally bad customer service I DO NOT RECOMMEND THIS COMPANY TO ANYONEthis is recentplease do not fall for there advertising