AT&T

I recently moved and requested a switch from an AT&T U-verse (digital phone & internet) at my former residence to a landline at a new locationAT&T advised that the U-verse was cancelled - and set up an appointment for installation of the landlineAT&T in fact lied, repeatedly, about having cancelled my U-verse serviceIt took several weeks and hours of phone and chat conversations to get straightFinally - when it was cancelled, I returned the equipment as directedA service tech advised me to keep the return receipt because they would probably claim that they didn't get it and charge meWhich is what has happened - and they are impossible to get in touch with about it

I was told I was going to pay 45$ a month for wifi serviceAtgt been charging me 90$ a month for months.been trying to fix problem but att no help
In march I called atgt to cancel my wifi serviceCancelation dept offered me 24mbps for 45$ a month to stay with serviceI decided to stay with service due to the good deal they offeredFirst monthly bill gets home saying I owe 90$I spoke to atgt for hours on the phone cuz they claimed that no where in their system said that I was offered 45$a month for 24mbpsFinally someone found the offer she fixed the problem and offered free home visit protection due to the inconvenienceNext months bill showed up and again same charge of 90$ for a service I was told was going to be 45$a month again spoke to them for another hours cuz they transfer ur call to so many agents again they were claiming it nowhere showed in their system that I was offered 45$a monthFinnaly they find the deal I was offered and give me the discounts and d

On February 27, I ordered ATT internet bundled with direct tvThe installation was originally set to be March 2, Direct TV then rescheduled until March 7,The technician came to the house and there was confusion about the orderI had ordered one direct tv box and two smaller boxes for the bedroomsHe insisted I had ordered boxes and that he had to install all the boxesSo finally after hours of trying to resolve this issue the technician was instructed to install the last box on a tv we were not even usingHe left without ever mounting the satellite dish on the roofAfter multiple calls to technical support because the reception goes out (since it is not mounted but sitting on the ground where he left it it has no line of site)Consequently it does not workI have tried to cancel this service multiple timesI have spent hours on the phone being bounced from one person to another without any resolutionThey promise to call me back and do not do itSomewhere

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Advertising visa gift card if you switch to U-verseHave called for months and promise it is in the mail then call again and they have no record Can get anyone to help it send me my card

*on 3-22-i spoke to csc / customer service to renew my business phone line contract and they said they can only renew my contract days out from its renewal
*on 4-4-at 10:pm I spoke to csc and was advised to renew both my long distance and local plans at that time on my business phone, which I did with confirmation # XXXX-XXX-XXX and was told my bill should be about for the plan going forward
*on 6-6-at 2:34pm I spoke to csc rep mary and gave my cell # for contact and att will call me to correct the bill, and when they called they said promotions were not added on and they will correct so my may bill of should have been the approximate of plus customary taxes
* on 6-7-at 1:pm the next day I spoke to csc and lynn said the chane in the bill is being processed and to pay my bill of approximately that includes the taxes, which I paid again on time
* I recieved a bill of approximately from ATT phone on 7-6-and called csc

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1There was a account opened in my name without my consent for services I never had at my previous address I used resideTried to speak with the fraud department and they were not willing to listen to me or my situation that I am in

It first started with my parent that are retired, they are paying way too much for just services of home phone and the slowest internet possible from AT&TThey were paying $a monthI told my parent to go with Comcast Xfinity for the same price they can have all services of home phone, internet, and cable TV with a faster internet speedThey agreed and asked me to call AT&T to cancel all their servicesAfter talking to the first agent from AT&T she put me on the phone with the cancellation retention agent, and they began to tell us everything they could to keep us as AT&T customersTheir offer was unbelievably great, possibly too good to be trueThey said they would give us a price of $for all services of Home phone, internet, and cable TV with a gift card of $and All these cable channels like HBO, CINE-MAX, HGTV, and all these premium channels, and all for just $plus tax, which would bring the total to $94.00, mind you, they had also said it was free installation of the cable TV from Direct TVWhen the installer showed up to install they tried to charge my parents for the installationWe call to complain to AT&T about that and they fixed that, but we quickly noticed that we didn't have the channels we were promised( Strike )weeks later my parents got a bill for $200.00,(Strike ) apparently for $for internet and home phone service plus $for Direct TV cableThis is not what we were promised, and would have never accepted these services from AT&T, if that was what they would charge usWe called and canceled and they sent us a box to be able send them the equipment, they never mentioned anything about cancellation feesWe got the box and sent it back thru UPSThey have Now sent us a bill for $for the cancellation of Direct TVThey have no accountabilityWe have called multiple times to clear this matter up, and we were told that we would be charged the $for canceling Direct TVI complained to a higher up manager, because we were never told anything about canceling charges when we agreed to the services we were promisedThe manager told us that he would waive these fees because we were lied to by the retention agent that promised us all services for $Days later, Apparently those charges still stand and have not dropped off my parent AT&T billSo we called again with another agent saying that the agent was mistakenThese conversations are all recorded and are noted that these charges are not valid, this is what I was told that the agent read to meThe agent continues to stand by those chargesI have spent at least a total of hours thru out the week on the phone with AT&TI have now given up trying to talk to them to get this resolvedI have come to the conclusion they would say anything to keep us paying those high pricesI will now make my case to NBC investigates

I signed up with AT&T in *** *** Mall for internet and cable services at the end of SeptI informed them that I was on a very tight but and at the time, I had Spectrum which I was having problems with their internet services freezing on meI said that I am looking for TV and internet service that would suit my budget that I was currently onThey mgrsaid that he had something that would help me outHe informed that my bill would be $88.xx monthlyHe showed me the computer and the how much the monthly bill would beHe also said that your bill for next month will be a little high but to come in and he would waive the set up feesI went into the location the following month and he made some adjustmentsSo the next month, my bill was higher againI went into the store, the young lady remembered me and made a phone call and had it fixed (at least that was what I thought)I went home, made my payment onlineThe next month, the bill comes in higherI called into the

I want to start off by saying I have been a customer of AT&T for over years plusI normally don't review my bill in debthI have a family plan with linesWhen I added a new line with my sister to my account they had a promotionBuy one phone get one free so I took the deal so I could get an upgraded phone too along with my sisterThen months later I added on my other sister and her sonSame promotionShe purchased a phone and her son got the free oneHer phone broke and she had to use the insurance and pay $for the deductibleThey put it on my current bill that has a total bill of $My payment with all phones is around $with adjustment of $for one of the phonesBrings my monthly payment around $a monthI did the math and deducted the $from my bill and the total due is $So my bill is $higher than normalI have talked to different workers at AT&T about this and still have no ideal why it is higherReviewing my current bill it appears I'm not getting the credit for the promotion on both phonesI no longer trust this company and feel they are robbing me of my hard earned moneyI would like to be taken off all contractsSo each family can get their own service and I will search for a more honest company to give my business tooI really think someone needs to take a long look at this companyThey can not be trusted!

I signed up with at&t U-verse with a price lock for months of a total of $for each month if I were to take the tablet they were giving me for signing up with them for no extra chargeI call them on 5-20-and spoke to tell a and she told me there would be a cancellation fee for the data for the tablet, which I didn't sign up for no data planMy bill was no longer $113, it raised to $and when I asked about itTulsa told me I that to pay insteadI asked to talk to a manager about the issue and she said he's not aroundI ask for his name and she said vaun was the managersame name
Product_Or_Service: U-verse

Service Type: Residential ServiceAccount: XXXXXXXXXXXXAccount: XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I contacted AT&T live chat to discuss an increase in my bill and several issues with my television and Internet servicesWhen I got ahold of a representative on live chat, it took him several minutes in between each message to respondI continued to ask him if he was still there to help and after several minutes I was told there was an "update" occurring so he couldn't pull any information up(This was mins into the live chat)I then called AT&T customer service on the phone to explain my issues, I was directed to the rentention center and spoke to a representativeAfter discussing my problems she told me she was speaking with her supervisor and they both thought it was a better idea to call the AT&T corporate office and provided the numberI hang up the call and dialed the number an

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Hello I had a two year contract with AT&T and direct tv after the first year they decided to void the contract and started charging me a lot more moneyI have always payed my bills on timeI should have canceled the entire dealings with them back when this happened but I wasnt sure if I was still on the hook for the other year left on contractThis is wrong on there part they have been raising my bill ever since.I have on many counts tryed to fix this error on there part but no one will fix it.I dont believe I should have to pay the amounts they are trying to make me pay.Every time I call them they either pass the phone to someone else or they hang up on me and I have to start all over with another person from their companyThis is wrong bad Company I want the offer I was given for a two

AT&T failed to cancel my DSL account when I upgraded to U-verse and continued to charge for both (sending DSL "fees" to a collection agency)
On July 28, I set up a DSL internet account with AT&T for my personal use at homeIn 2015, I upgraded to a U-verse (wireless internet) account, beginning for the billing cycle Feb 14-Mar 13, AT&T failed to cancel the original DSL account (account # ***) when they upgraded me to U-verse (account # ***)AT&T charged me for both services through August (even though I was only using one service - the upgraded U-verse - for those months)When I realized that the technician that set up my new U-verse account failed to cancel the old DSL account (as he said would happen), I called AT&T and told them of their oversight - they apologized and said that they would cancel the old DSL account and reimburse the amount I was erroneously chargedI went through this process two times with two different billing representative

They customer service providers are extremely difficult to understand & they continuously have issues with service
Issues caused by the installers

Still have not received my credit amount sent to me
Closed account and still have not received my refund for my credit

I have been with them for years and their customer service is not working in the same pageI call in to set up arrangement and I was told ok for the dateNow they disconnect my service for being days late and the funds coming in the day after they saidIt left my account in the day I was toldI was also told that I was fine for the rest of monthWhen spoke to manager they advised they can disconnect when they feel no matter whatMy problem is if I do what their associate tells me , why and I paying the price ? No one wanted to help with problem just kept saying pay itEven the manger was saying the same thingNot the first-time I have gotten misleading advicefrom their representativesNow I am locked into a contract, because of another misleading repThey need better training so they can all be cohesive with information
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been a customer for years at numerous addressesI recently transferred service again when I moved on March 1, I was told when I set up service that I would receive a $rewards cardAll I needed to do was contact billing after installationI did thatBilling told me I needed to wait days after installation had been done and to contact billingI did thatI have had numerous chats and phone calls with off shore people I cannot understand, nor do they have the ability to correct the issueI was also without a major network (CBS) for months of my service at the previous addressI am trying to collect what was promised to me, and they have done nothing to honor the promotionI just spent minutes with an off shore person I could not understand for the 5th time to try and res

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had DSL internet service with ATT and switched back in July to Fiber Optic, however ATT kept billing both the old DSL line, so I was being charged for both DSL and Fiber Optic service, once I received the notification that my email had been suspended due to lack of payment on the DSL service, I contacted ATT to get resolved, they have since issued credit under my old acct and closed the account, I'm now only being billed under my new acct for internet, however I have spent countless hours on the phone an through chat trying to get my email service restored(***@att.net), I have years worth of data/emails that I cannot access because apparently no one at ATT can figure out how to "unsuspend" my account so I can have access to it againI have a total of chat transcripts and endl

ATT is the absolute worst company in the world I cancelled a maintenance service that I never requested for and was billed $extra per month Ever since than I had issues with my internet going down least twice a month I have spent hours with the representives on the phone trying to get the problem resolve and the only resolution I received is STRESS AND HIGH BLOOD PRESSUREI do not understand how they are not regulated by the government agency

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T has promised my bundled billing with Directv since February 2015, their pricing has never been what they promised, and whenever they are contacted, they say it is corrected, and it will take 2-billing cycles to reflect the correct pricingConsequently, the combined billing never happens, and when you call after the 2-billing cycles, you are told the same thing againSo, here I am in May 2017, I made another call today, and was told it would be correct by next monthI feel they are scamming, and keep giving the 2-billing cycles to keep you paying, and it never gets resolved
Product_Or_Service: Phone, internet, and Directv
Account_Number: AT&T XXXXXXXXX, Dire