AT&T

I'm writing this complaint because At&t continues to send me a bill for $and I no longer have service with themEvery time I call and complain about this bill they state I shouldn't pay it and that they will take care of it and the next bill I receive will show a balance This isn't true I keep receiving bills and this problem hasn't been fixed My service was on hold for moths from July 2016-October and I canceled services with AT&T in October of and no one at AT&T can find my account but yet I keep getting a bill This issue has been extremely time consuming and tiring going back and forth with a company that has no idea where the $charge is coming from and why I'm being charged
I no longer have service with AT&T, therefore I do not owe them anymore money I truly just need them to remove this bill and no longer bill me for something I don't owe and for a company I no longer have service with
Also, I tried getting my old number from them to

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called AT&T on 9-16-to negotiate new discounts on my combined AT&T/DirecTV accountI was quoted a total of $+ tax for combined phone, internet, and DirectTV service by a man named ***, who stated the tax should be no more than about $I asked him repeatedly to confirm that price included all three items in the package (phone, internet, and TV), and he repeatedly stated it did
Ever since then, I've been billed at a higher amountI've called at least three times to dispute the bills and request that the call I made on 9-16-be reviewedI was told several times that the account had been escalated to the back office for review, and that it would take time to locate the phone call to review itI was told to pay a reduced amount each time until the account issues were resolved

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have the UChannel Package and for the past days I have not been able to get all the channels in that package Channel which is Chiller, I called Tech support on 12-18-and talked to Mohamad and he told me Chiller channel is not in my package U200, that it is in the next higher package I have my channel guide that I can scan to show it is in my package

Whatever you do, DON'T EVER GET PHONE SERVICE FROM AT&TI have had AT&T for more than years and when they merged with Direct TV my phone service was poor and customer service was really rudeI couldn't even hold a conversation in my own home without the call dropping or having the conversation hard to hearI live in a large cityI decided to go with a new company and have had no problemsI called AT&T to verify my account was closed after all my numbers were ported out from themThey are making me pay for another month of service and told me there was nothing they could do about itThey never said one word that this would happen, instead they tried to sell me Direct TVI pay a month in advance for my services and was told I couldn't get a refund and still had to pay another monthWHAT!!! Who pays for services they aren't receiving? This is a dirty fraudulent company, just like Wells Fargo and they need to be investigatedPlease tell all your friends and family so they don't get taken granted for

AT & T has failed in serving both our landline and mobile needs If any other provider is available, reject AT & T and use the other provider

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have a bill for for the direct TV service from ATTI was told that I can receive free installation and free setupThat was not the caseThey have charged me for each receiverI was never told that this will cost anythingI have call on June 3,2016, I was able to talk with someone from the billing department and they were helpful and saw the over charges like I did and assured me that this problem would be solvedAs the month came to an end, my bill never changedI called again on June 28, and the customer service was terrible, everyone was telling that my bill is only and that's not highI am constantly telling them that my bill is not correct and have a error
Product_Or_Service: Directv

Service Type: Residential ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On 12-18-I called XXX-XXX-XXXX in response to a promotion mailed to *** Big *** *** ** XXXXX offer code *** I spoke to a representative Travis, employee # TM821G and was offered a rate of $for installation of Direct TV receivers, AT&T internet service, and unlimited *** America land line phone serviceInstallation was scheduled for 12-27-17, order # *** On 12-22-I received an email stating that my internet and phone order had been cancelledI was provided a customer service number and they were unable to resolve the issueI was transferred to a representative, *** employee *** He stated that the offer we were given was not valid, was argumentative, did not address our issuesAT&T should not be allowed to offer one price and cancel and try to change

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I was told my internet would be unlimitedadvertisement also
I was hung up on by an At&t representtative while transferred from one to another asking why my bill was so highCanceled At&T since they want me to pay a cancellation feeDisceptive practicing by AT&TFrom *** *** ***

On 11/1/we visited the Cn Rapids, MN AT&T corporate locationWe signed up for DTV service and were given a B1Gdiscount for switching to DTVOur DTV was scheduled to be installed on Nov21st from 12-4pmI received a confirmation email for the apptI took the day off for the installAt 4pm no one had showed or contacted usI called the number given, after multiple attempts to find out when someone was coming I gave up as no one could find the account or the order and was treated very rudelyAt 6pm I called again, this person found the order and told me the installer was on the wayTen minutes later I receive a call from the scheduler saying they were not going to make itI stated that was unacceptable, I took the day off and have been waiting since noonThis person was also rude, would not helpI asked to speak to a supervisorThis person also would not helpI requested they move me to the front of the line for installation ASAPThe response was "I cannot break my

We signed up for an At&t phone plan in late March as we had already had WiFi and cable through themOur regular bill went up $as we had thought for our phonesCome to find out we had apparently not been paying our phone bill and they shut our service offNo warningNo phone callNo emailNothing in the mailNothingWe called to see what was wrong and couldn't even get into our account because the lady who made it didn't put a our name on the account, a number for contact, or even our email/addressWe were completely lost at why this was doneWhen I went to the store I had my kids with me and they treated me like such an inconvenience because I was trying to keep my kids calm at the same time so I left and called customer careOn the phone with them they told us there was nothing they could do even though the ENTIRE situation was a mess up on their end and not oursAs we finally got the money to pay the past due amount a week after calling they told us another billing cy

Every month there is an issue with att over charging meThen when I call customer service they always trying to apologize but never know where the charges come from and when I ask to speak to a manager they hang up in my faceThey billed me for days when they changed my billing cycle and wasn't supposed toEven the manager at the store didn't understand it and said she was sending a email to her boss to see what she could do cause it didn't make senseCharged me twice for my phone bill and internet and made a second account when there was supposed to be only one
Product_Or_Service: June

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0On 3/25/an AT&T technician knocked on my door to ask if it was ok to enter into my backyardHe stated my neighbors did not have service and the main wiring is located in my back yardI approved for him to enter into my back yardSeveral hours later I noticed that I too no longer had cable or internet serviceI called to complain and was told someone would be coming out the next dayThe tech came out and I was told there was nothing that could be done until the repair guy finish his workIt was almost a week that had passed and since I still did not have service and zero communication from anyone from AT&T I decided to cancel my serviceWhen I called to do that on 3/30/2017, I was told that I was entered into a one year contract since October 2016, therefore if I cancelled there would be

I have internet service through ATTWe have been customers for over yearsI have nothing good to say about this companyOur service has been out weekI have called and spoke to represtatives, managersFirst, I was told they could schedule a techncian could come out to repair the service in the inside of my home in daysI expressed how inconvience this was since I worked from my home using the internet, as well has my son that is in college and has online classesThe rep(Leary) said she would contact me the following day to dispatch a tech and get a sooner dateI waited till 1pm, still no call from ANYONE at ATT When I finally spoke to someone 45min., later only to be told I could leave a msg for a supervisor and should be contacted ASAPNever received any phone call from ANY supervisor I contacted ATT again the following day, representive said the earliest could have a tech.out to look at my issue was Friday between 12-8pmNo technever showed up or a courtesy phone call explain the reason for a no showI contacted ATT yet again, explained the situation and the frustration of the whole issue with our serviceI was told they could schedule a tech on TuesafternoonSince I has contacted ATT several ...Several times I expressed that this was unexceptableAnd we needed a tech out sooner than Tuesday!! I got another date and of course an apology for the inconvience oif thisSo scripted!!!!! My apptwas Sunday between 8-12pmNo Tech of course, no phone call! I called AGAIN at 1pmRepsaid the tech will be there by 12, I explained it was an hour pass Then, the rep said the techis running behind and should be at my home from 5-8pm This is a SUNDAY as I expressed all my frustration to the repthat I had waited all day waiting and now I have to spend the rest of my day hoping to see a techThe worst customer service I have every had to deal withI will never recommend this company to anyone!! At 9pm I called yet again, no tecall! The repsaid they do not show an issue with my serviceI was on hold for another minto be told they are currently working on the outside line, and all I needed to do is reboot my modem till my service was restoredI WAITED DAYS TO BE TOLD THE TECH DID NOT NEED TO COME INSIDE MY HOME, AND ALL I NEEDED TO DO IS REBOOT MY MODEM?!?!?!?! I rebooted my modem 10x still on Monday, do not have internet service We recieved a $credit, how insulting As I stated in the beginning we are over 26yrloyal customer ATT has as no loyalty for their customers! To call over 8x and speak to mangers and the issue still not resolved is ludicrous! I will never recommend ATT for ANYTHING! This company has the worst customer service! We will no longer be using ATT for any serviceI would rather pay more for my internet service then to have ATT as our provider

Deceitful practices by multiple phone sales agents On May 23rd, was told by a sales rep over the chat that I would qualify for a 25% discount on an Apple Watch Series Called the following day, and "sales agent" on the phone reiterated what I was told the previous day, as long as I ordered the watch using the payment plan, placed the order on the phone, and when I was being charged for the tax, I noticed that I was being charged tax on the full price of the watch, and not the 25% discounted pricei asked the agent why that was the case, was told by agent that they needed to charge the tax on the full price (this seemed odd), paid the tax on the full price, and requested confirmation on the sale price, was told over the phone that it was $when applying the discountreceived the watch on 5/25, and noticed that the invoice was at the full price, and called "customer service" one more time to find out what was going onwas told (lied) by agent that the discount would only be applied after I activated the lineline was activated within an hourcalled "customer service" on 5/when I noticed the "famous discount" was not appliedwas told by agent that unfortunately the "discount" does not apply to the apple watch series agent apologized, and said to make good on the promise, my account would be credited the difference by 5/5/came and went and no credit was applied to accountcalled customer service once again on to find out what was going and was told that they could not apply any credits to my account, as the watch did not qualify for any discounts, but that if I liked, I had until 6/to return the watch for a full credit, and that no additional charges would be incurred by menew at&t bill has a charge of $for activation fee, apple watch access fee, government fees and taxesTHE LIES CONTINUE!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed on with At&t Uverse television promotional package service back in Oct/ In the Feb/2016, I spoke to At&t representative about an internet issue With out my approval he upgraded my service from Uto U I immediately called and downgraded Ever since then my billing has been messed up because it killed my original Uverse TV promotion which was $for TV and $waived for HD Every month since Feb I have called and spent hours to get them to credit me because they were over charging me from $- $every month And every time the person would tell me its fixed and that it wouldn't happen again I spoke with a supervisor in March\2016, ***, and she told me that she would have to redo my whole promotion so the situation could be fix I agreed, and also for my troub

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have spent about hours on the phone and in person at the AT&T kiosk in Mayfair Mall, *** *** trying to get my DirecTV and AT&T U-verse installation corrected I wanted wired satellite service, and they installed wireless The tech said that it was required, and charged me an additional $for the wireless package, but in actuality we had DirecTV before AT&T owned it and, at that time, there was no problem wiring the satellite to each TV I was not told about the $charge before AT&T came to do the installation
Now, AT&T has incorrectly charged us an additional $for our service, and I called Customer Service to try to figure out why the additional charges were made, even though we received a separate bill for $for the DirecTV After spending another hour on

After bundling my services, I was told that that my bill would be a set amount, monthlyThis was untrueMy services have been trash since
I have had service with AT&T for my business for almost yearsOver those years I have thoroughly enjoyed my servicesThe customer service has been greatA few years ago, I started receiving calls about having my internet, and phone lone serviced combinedI was told that if I did that I would save moneyHowever, when I began to start the process, I was given a rate that was far more than what I paid at the time SEPARATELYAfter declining the offer, I then was contacted and offered a promotion for a website for my businessFinally, after addding the website, I was given a monthly total that seemed to me to be a good dealI then had, phone, fax, internet, and a websiteFour servicesShortly after that, I was contacted and told that my wifi would be switched to U-Verse because of AT& T serves being updatedOnce the technician came and

The customer service online is too badI found there was Multi-Device Protection Pack - Insurance $and Multi-Device Protection Pack - Support $on my bill at the early 2018.I don't need this protection pack ,and asked the customer service online to cancel it
I was told the Protection Pack will be cancelled, and there will be not such fee next month
One month later, I found the Protection Pack totally $was still on my bill and was still chargedI asked the customer service online to cancel it again
I have asked the customer service online 3-times, and every time I was told the Protection Pack will be cancelled, and there will be no more charge
Today, I checked my bill, and found at&t had still charged me this Protection Pack

I have never had a more frustrating experience in my lifeWe got a flyer that we could get there fixed wireless internet in our area now which is suppose to be faster than our current u-verseI went to go check out online, didn't workSo I called, I was transferred to different people because no one knew what this internet wasMeanwhile I have no clue what our account number is because our accounts aren't linked online because somehow we have two accounts and I can;t view anything online until they are linked which no one at ATT has ever been able to help withWhile one the phone with them they didn't understand why we want a different internet because we already have internet! If this review sounds confusing, it's because it is and no one at ATT knows what is going on our how to solve any issues and I think there website needs some major helpThe only reason we are customers is because they are our only optionAs soon as a new internet with another company is available, we are gone

On 3/9/at AT&T Store No3127, customer service rep Lauren Wtold me that the new Phoenix cell fone I was purchasing was available for unlocking because I had been an AT&T Prepaid (Gophone) customer for 5+ years I indicated this was a key point in my making the decision to buy this phone She looked at her tablet and said that, yes, I could unlock it I purchased the phone in full
Unfortunately, since this phone has less than months service both the online site and the AT&T Unlock service (CASE: ***) say the phone is NOT eligible for unlocking until I've had it months - regardless of being a fully paid customer for 5+ years
I feel I was grossly misinformed at the store I want AT&T to provide an unlock code for this phone as I was told would be possible by the customer service rep
Thank you