AT&T Reviews (3180)
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Address: 2159 W Nine Mile Rd, Pensacola, New Jersey, United States, 32534-9414
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I have used AT&T for over years while living in TexasDuring that time I have had issues with them on and offyears ago I moved to a different house and had AT&T set up internet in the houseThey chose the location for the set up and modem stating it was the most ideal locationI have had nothing but issues with the internet service providedThey have been called over a half dozen times in the last years to have technicians come out and service the internetEach time someone has come out they state something else is wrong and requires a different fixThey have even told me that I needed new equipment that I would be responsible to pay forI argued that and was provided "new" equipment in the houseI was then told by another technician who came out at a later date that the equipment provided was refurbished and not newHe then provided me with a wifi extenderThis has not provided the service I am paying forNow years later I am still dealing with little to no intern
There was a commercial that ran around December of that stated something to the effect of; bundle your internet, tv, and wireless (phone) to get unlimited dataFrom the day I first saw this commercial I have called trying to bundle everything for this unlimited packageFirst I was told that I could not do it because the internet and tv were in my husband's nameTo fix this I put him on the phone and he gave the rep permission for me to take over as primary on his accountWe were then told that we had to close his account and open a new one in my name, so we did thisNext I was told we still could not combine our bills because of the wireless plan I was onThis is when the early cancellation fees stated coming on my husband's now closed accountAt this point I am frustrated asking for a copy of my notes because on multiple calls I was told that there were no notes in my account, I asked for supervisor after supervisor and never got oneA year later and multiple calls, after
I had an existing internet business with ATTI recently moved and requested the service be installedAfter several calls with no commitment, I finally got a commitment on 12/26/and a TICKET # *** for an order to installThey said someone would be contacting me within days to scheduleI never received a callI have called several times with no commitment of an installation or recognition of the ticket order they gave meI have a home business and no internet has affected me severelyIn addition, I have medical issues that require communication with medical professionalsIn todays world it is common practice to use the internet for most daily activitiesThis is affecting my family also as they have needs that use the internet to communicateNow, I'm forced to go to McDonalds every day to functionThey are currently charging me for services I am not receiving
Product_Or_Service: internet
Order_Number: ***
Account_Number: ***
I signed up for their new Fiber, Gigabit internet service that came bundled as a U-verse phone and TV deal I've never come close to the Gigabit speeds, indeed with wireless (it comes with a wireless router), it is not unusual to be stuck at 10Mbps download and 1MBps upload This means that streaming is not possible, and services like Skype simply to not workI'm working hard with them to cancel the contract (year), and currently (after weeks) have had no response to the customer complaint form I filled out requesting thisMy last recourse attempt is to file a complaint through the Revdex.com I recommend that you avoid ATT as they are dishonest (do not provide the service you pay for) and offer no customer support to ameliorate your situationEveryone is saying this How are they still in business and not fined by some [local] government based organization there to protect consumers?
Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have had my internet with ATT&T since Since August my internet service with AT&T has been non-existent When I go use the internet service, I get no connectionI have been paying for a service since August which has be less then efficientOn my 2nd call to customer service the gentlemen informed me that if my connection drops again, I would probably need to purchase a new modemWell, no service again and I went to AT&T Store and purchased a new modemI utilized AT&T customer service to connect the new modem and establish connectivityIt worked fine until November, hit and miss connection December, hit and miss connectionI refuse to keep paying for a service in which it was not working The service went off in December Why is AT&T still billing me for Januar
Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0We entered into contract with Direct TV/ATT for a bundle for internet and tv service We signed a contract that promised us specific credits We have been overbilled and overcharged for 17+ months Each time we would call to complain we were lied to We were promised that someone would make the correction and apply the overpayment to the bill That has never happened
Finally, when the overpayment reached $1,we turned off auto pay, after spending countless hours on the phone trying to get it resolved Again, we were promised that corrective measures would be taken That has not happened We continue to have our service disconnected and Direct TV/ATT continues to have over $of our overpayment without crediting our account
We called multiple times, spoke to countless people, an
At&t, SPECIFICALLY their customer service in their Digital life department is DEPLORABLEI have never encountered such an incompetent, scamming, difficult company to deal with ever in my lifeWhen it comes to providing one with "customer service", they never provide you with what you need in addition to just transferring you and transferring you in hopes that you'll give up, they Lie!! I had a supervisor tell me she corrected and removed the incorrect charges on an account, but that She COULD NOT provide me with a statement showing that it was the case After this was my 19th attempt in a year to get a resolution, I recieved another new collection letter showing she DID NOT remove all charges and was still trying to report a defaulted to my creditI called back for call to get it resolved, in the middle of them finally "resolving it", I was transferred to a department without warning to someone that could not help me, didn't see my acct information, and couldn't transfer me to anyone else or give me a number to call after I was on the phone for minutes and secondsI believe they think if they do this, you'll just give up and let them ruin your credit or pay something you do not owe, I believe they are ripping people off! I WILL NEVER give them my business ever again and I am in the process of looking into getting rid of my mobile phones and other services because I can't deal with this type of horrible, unethical business practices and standardsTHEY WILL continue to hear from me until this is resolved, or I will get my attorney involved and she them for every second I waisted dealing with their incompetence
Why should I pay for the connection if AT&T is not given a sufficient Internet speed and their service to me was useless
When I moved into a new apartment I needed InternetThe management of my apartment recommended me to switch to AT&TI chose it because it was recommended by managementI asked for the equipment and connection to the InternetI was waiting for equipment one week and AT&T still charged me for connection fee in the amount of $
When the equipment came and I set up a connection to the Internet, I discovered that I have a very slow speedThe Internet speed was lower than promised by AT&T and I couldn't even go to the website of AT&T to check the supplied speedI called support to find out the reasons of low speedThe operator answered me that it is all they can do
To use the Internet it was impossible and I decided to find another provider and to switch off AT&T same timeWhen I asked the customer support's representative, "Do I have to pay something?", s
Hi Does anyone know how I can file a formal complain about AT&T's unfair practice? Does people go to FCC or Better Business? Are there other online site, I can get help for unfair business practice by AT&T
Here is situationI have been with ATT for years May 15, I decided to change to TMobile as ATT is getting too expensiveMy billing cycle starts at May I only used the ATT wireless services for daysThey forced me to pay a full month's services which is dollars They said that ATT does not prorated and it was in my contractTo me, this is robbing and stealing from commonersIf I am making minimal wage, I will have to work hours after tax to cover the bill This took me by surprise and it is ridiculous
Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I have been without internet for days at this pointI have contacted AT&T a total of times without any resolutionI had an appointment set up for a Saturday, only to have the tech not show up or callI then called again to have a new appointment set up and the tech again didn't show up on MondayThe tech listed that we were not home and the time that he entered it was at I was definitely home at this time as I left work early to make sure I was here for the 1600-time windowI called again on Monday and setup a new appointment for TuesdayFinally a tech came out and let us know it was an outside line issueHe stated he put in a helper ticket and that someone should be out the next day to fix whatever line issues there wereThursday, still not internetAt this point it's been
On 3/20/I called AT&T to see what their rates were in that I was looking to pay less since my funds are very limitedI told them I had AT&T with a 3rd party which is ACNIt appeared to be a better deal so I took itI spoke to *** of AT&T on 3/& he gave me order No.***The same day, I then called ACN & they gave me a better deal to which I agreed toI immediately called 3/21/to cancel my order several times but looks like it's fallen on deaf earsThey didn't give me a # so I insisted to better trackThe cancellation # I was given is: No.***I also called 3/23/to make sure it was canceledIn addition I received an email on 3/20/regarding the cancellationThis is what they said"Hello, ***Thank you for your recent orderYour order no *** IMPORTANT: Unfortunately, based on the information you provided, we are unable to process your request for Consumer''s Choice Plus and Elite DSL (Up to Mbps) and it has been
Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement :
I have tried to correct my billing issue on three separate occasions by contacting att.com/mysupport, called and visited a local ATT Store and spoke to a manager all with no resolution
BILLING ISSUE: I AM BEING CHARGED FOR NFL CHANNEL I NEVER REQUESTED
On August 1, at 8:59am I called AT&T to complain about being charged for NFL billing of $(six payments) I did not ask for the NFL TV service and I want it removed from my billing Spoke to NFL specialist ***, then *** (NFL) of ATT Chat interaction Chat was with *** (copy of chat attached) I was assured in writing that the charges will be reversed
On August 26, 2018, I paid by credit card the month amount of $(bank confirmed payment on September 2, 2018) Called October 3, at 10:09am, I am s
Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This complaint is about my mothers phone and internet service She has phone and internet service with ATT I called on approximately 11-7-to discuss my moms service her promotion was going to end Her current bill for both internet and phone was around dollars after taxes The person I spoke with told me that her promotion was going to end and that her bill was going to go up unless I upgraded her internet speed to megs She currently had around He assured me that her bill would not go up and would even be cheaper with the faster internet He said the call quality would be improved as well I told him if he was sure that her bill would not go up He assured me it would stay the same or even cheaper for faster internet He told me with the new promotion the bill would be
Extremely upset doesn't begin to describe how I feel about these peopleAnd I wasn't sure where to leave the review because it involves Uverse, Direct TV and the Sunday TicketI used the Sunday Ticket last season and to be honest we were not completely satisfied with the service thenWhat they fail to mention in the fine print is that you can only login and access the service ONE screen at timeThere were of us that spent weeks fighting over who would get to use it and whenWe had to perfectly time it so that when one game was ending, that person would log off and allow the next person to use the serviceFast forward to this seasonWe had a family chat and decided to purchase it again so that we could watch black out games even if it meant that two of us would go without for a weekWe logged on to the exact same account that we'd used last season and made the purchase; the EXACT same accountCome to find out that instead of reupping the sunday ticket, somehow GAME DAY PASS received the $that was meant to pay for the Sunday ticket even though we were logged onto our Sunday Ticket accountWhy is this a problem? I have never used GAME DAY PASS, NEVER had an account with them, and according to the lady on the phone, SUNDAY TICKET has no access to GAME DAY PASSTherefore nothing could be done to refund me the money spent on the GAME DAY PASS, which somehow gained access to my sunday ticket account to receive the purchase in the first placeI then quizzed her as to why the SUNDAY TICKET service website would allow for another company, alleged, that she claims she has no access to, to take funds from customers on a website that was specifically denoted for just the SUNDAY TICKET and not GAME DAY PASSHer response: I have no ideaSo now that $is lost because of course I cannot find a working number for GAME DAY PASS to refund the money (but I WILL BE DISPUTING THE CHARGE TO RECOUP THE FUNDS) and we are still without the Sunday TicketAgain let me reiterate my concern, how is it possible that we could logon to our Sunday Ticket account, make a purchase for the sunday ticket on that same account and yet somehow end up with game day pass instead? And she admitted on the phone that the day we supposedly purchased the Sunday ticket was the first day the Sunday Ticket was made available and the purchase should have been made accordinglyI'm all for paying for things that you want but I am beyond tired of the shady crap that these powerhouse companies utilize to manipulate the customer out of hard earned cashThis is UNACCEPTABLEIf it was possible to give no stars I would$may seem like a little but its $now lost because NFL Sunday Ticket can't help me recoup the money and GAME DAY PASS has managed to hide accessible phones on their websiteSo thank youI informed the poor woman on the phone that satisfaction isn't even a question or concern at this time because none of those things apply to her service provided
When I signed up for AT&T U-verse it included a $Visa gift card and a $Visa gift cardI received the $but not the $Visa cardWhen I called AT&T's rewards center they simply said they are not responsible for lost or stolen cardsThat my card was activated and used at a retail storeWhen checking AT&T's customer care site, this issue has happened to many peopleI asked for a credit of $on my account but AT&T said that their rewards center is a separate division and I have to call them
Account_Number: XXXXXXXXX
Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had my internet service changed to uverse in Febof when they offered me a new promotion of $for months When they came to install the Uverse they did not disconnect my regular internet service until several days laterWhen they disconnected the regular internet they disconnected the uverse that they offeredWhen they came back out to put new work order in they took away my promotion but did not tell meIn the meantime months went by and I received no billI had to call and when I did my bill was months past due and I had to pay bill onlineI paid the bill with a higher price thinking "ok this is bc bill is months past due" Well another month came by and still no bill in mailI called again with a higher billI paid it as well and demanded one be sent by postal mail
Horrendous customer serviceMost of the service reps are located overseas and don't speak great EnglishNever encountered a group of inept, unprofessional and unaccountable everRegardless none of their reps and/or supervisors are empowered to do anythingThey must be paid pennies on the dollar for apologizing with any dialogue you have with themBiggest mistake switching from Verizon who had superior customer serviceCorporate suits in the USA who are unreachable collect their money and leave these foreigners to deal with customersI'm running for the hills when my contract is upThis company is*** human waste
Service Type: Residential ServiceAccount: XXXXXXXXXXXX;XXXXXXXXX;XXXXXXXXAccount: XXXXXXXXXXXX;XXXXXXXXX;XXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have had so many issues with AT&T recently- with all of my services through them
Most recently- the Multi-Device protection plan for $was added to my account without my knowledge or approval so now I am being billed for an unexpected $Not okay
In addition, I am being billed for my DirecTV 'genie' equipmentI suspended my service through January to give my new apartment complex time to decide where they stand on DirecTVWhen suspending, I was told that it would basically extend my contract, but that nothing else would be impactedI never received a notice to return, return boxes, or return instructionsI had no idea I needed to return them, as we were just going to reactivate and use the same equipment in JanuaryNow I am being bi
Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I ordered internet service from At&TThey were to send me a router to install myselfThe router never showed upI called them to advise them it never cameThey said they would send a service man to install one for me the next dayHe came and installed it, and it worked fineWhen I received my second bill there was an extra $on the billI called them to see whyThey said it was for a Gateway router that had not been returnedI explained that I had never received the routerThey said the charge would be removed the following billing cycle to pay the monthly amount due in a bill cycleI received my next bill and the charges were still thereI called them again to ask they be removed and they said they wouldMy August bill came and it shows $past due amountMy internet se
Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I placed request for ATT to port my service to Comcast, ATT advised that my service had to remain active during the porting process but stated I would not be charged during the porting processAfter numerous calls and months of repeated calls my service has still not been ported and now I am getting collection calls despite the ATT customer service representatives seeing my calls for porting and request to Att billing deptto credit my account due to this being a porting issue