AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1They have continually lied about the amount of my billThe supervisors are equally worse than the service I am providedThe last supervisor I talked to was rude and did not assist to resolve my issue at allAll the promotions that I was promised was never full filledNow that they have combined wit Direct TV they have impacted their business as wellI had Direct TV for over years, but now since they have joined with AT&T they are no longer are a good quality businessAT&T are the worse business I have ever witnessedBeen having issues since July of Very upset!!!

I setup service over the phone for home internet with AT&TI received a package with wires in itI called to make arrangements for the modem to be sentAnother no showSo I cancelled the service on March 26,Before service was setup I had to pay $I requested a refund upon cancellationIt is May,and I still have not received my refundI have called many times and have talked with many representativesThey told me my refund is coming by mail and will take weeksThen they told me refund checks are mailed out weeks after the billing cycleThen they told me they will reverse it back to my credit cardThat was weeks agoI still haven't received my refundI called today and was transferred as usualI was told that a check for $was sent outSo I explained everything all over againThen, I was transferred againI was on hold for over minutes, then they hung up
Product_Or_Service: Home Internet
Order_Number:***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : I have been with AT&T/DirecTV for over years nowEvery single month they bill me more than I am supposed to payI spend an average of 1/hours per month trying to straighten my bill out every single month for the past two yearsThey assured me that they will make a correction And next month the bill will be correctNext month comes and the bill is $or more per month then they tell me it should beThis happens month after month after month after month over two years now and like I said, averaging an hour and a half a phone call with AT&T customer service every single month
This needs to stop! Please please please help and get these guys on the right track!

AT&T promised a $reward card after acquiring services, but now AT&T will not honor their contract and refuses to send me a reward card
I decided to sifor AT&T U-verse and Directv services in January when AT&T offered a $Visa reward card for purchasing their service After acquiring AT&T service, and filing for my reward through their reward center website, I never received my $
In March I inquired about my reward card and was assured by AT&T reward center customer service that the card was indeed on its way
In April I inquired AT&T again about the status of my reward card and was redirected to Directv, and then once again was redirected to AT&T both of whom kept giving me the runaround and said it was either companies problem to fulfill the reward card Exasperated from a hour back and forth phone conversation I ended the call
In May I used the customer service chat function and was once again directed to try Directv to fulfill my reward
In Ju

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1I have been an AT&T customer for over yearsSadly, I must tell you that the quality of your customer service has gotten so bad that I will be transitioning my phone and TV services to other service providersI currently have Direct TV and had wanted to change to uverse TV I am attaching a PDF of the chart I had with your representatives on Nov .As you will see when you read the transcript, I was switched from person to person multiple times, You will also see that I specifically stated that I had TVsI was given a quote of $per month with a $gift cardThe installation was scheduled for Saturday, Dec Today, I wanted to confirm this so I checked my AT&T app When I checked, I saw that the order was only for TvsI went back on line and started a chat to add another recei

I am having an issue with a returned phone I returned to AT&T after the "Next" plan upgrade I didI received a text message reminding me that my phone must be returned to AT&T by 11/(times)I returned my phone using the provided return shipping label I received upon purchasing my new iPhone - Tracking#This was returned on October 31st and received by a return agent on 11/1/I received an email later stating I was receiving something from ATT via FedExKnowing I had not ordered anything, I called and spoke with a representative who advised that my phone was received and being processed, and nothing needed to be done furtherShe advised that what I was receiving in the mail was the "SIM Card" from the phone I had returnedLater I received my phone via FedExI again called and was advised it was a mistake and that I was approved to return the phone however, I would now need to return the phone myself and use a method with a tracking number, I then needed to call customer service back to advise of the tracking number, so they would have a recordI did this and returned the phone using USPS Tracking#After several days I noticed that my package said that tracking was unavailable on my package after 12/12/when the shipment was supposed to be deliveredI started a chat and was advised by the rep that my package was not delivered and to contact USPSI did thisA few more days went by and I reached back out to AT&T to see if maybe they had received the "missing" shipmentI was surprised when the rep advised they had received the shipment and that it was being processed accordingly and everything was goodHe granted me a payment extension so that my account would stay currentToday, 1/I received the phone back in my possessionThis time I called customer service and was advised several things - first, that I was past the date and the phone was mine to keepWhen I argued this, I was told I needed to return the phone and provided a new return labelWhen I disputed the charges, they advised that they need to discuss with a managerI was advised the date of 11/4/that I was texted (times) was past the return window for my phoneAWhy was I provided this date multiple timesBWhy did you advise me to return the phone a second time if it's past the dateCWhy are you not helping me when I am obviously trying to get you back my phone?
The rep came back and said that they're working with their billing/collections department to ensure my phone payment would not send my account into delinquency but that I would have to make my payment of $by 1/11, then the date changed to 1/7, then on my portal it says 1/I am unsure when this payment is truly due, but I will make the payment on 1/to be sureI am returning the phone 1/using the new UPS tracking #I requested my call and chat records from a lady Mandy who advised I would need to chat to get thisI chatted with Jacob who told me they didn't existI am very upset with the customer service, the run around, the misinformation, and more than anything the breach of contact with the 11/date being an "incorrect date that was past my return window"What should have been done to resolve my issue, is receiving should have checked notes on my account like the note in my box requested, as well as the tracking number should have been flagged for a late return approval, hence why I called back to provide PER AT&T requestWhat I would have liked to happen the 3rd return would be I return using the provided return label, called back once the initial scan by UPS was completed and offered a credit right then and thereWhether they keep the phone or return it back to me a 3rd time would be on AT&T

For the record, my rating is less than one starI am very angry with the customer service representatives and the game they playThere is no reason that a customer should be left on hold longer than two minutesI have been transferred several times to different customer service representatives for a bill adjustment I deserve for being inconveniencedI hate that they took over Direct TVThe customer service is horrible and I can barely understand the representativesI'm seriously considering moving my service back to a cable company

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We ordered ATT&T service bundle including telephone, Internet, and Direct TV 2-months ago A request was issued to bury cables upon completion of installation We had to call AT&T after 3-weeks to come out to bury cables They only buried the fiber optic cable and never buried any additional cables Our lawn care service accidentally cut the unburied cable disabling television service on 7/14/ An appointment was scheduled for today, July 20, between 8am-12pm
A Direct TV technician arrived at 7:52am today and informed me he was unable to correct the issue because AT&T installed the Direct TV wiring and they would have to fix it The original installer spliced into the old Dish network cables! The tech this morning said his Supervisor would be calling me to discuss the details

I cannot get a billing error resolved with my AT and T internet serviceThere was an error when I paid my bill it was put in my home phone account instead of the internet service I contacted the collection department after number phone calls, calls terminated and non-English speaking people who could not understand or address the problem The collections department told me my balance would be transferred from the phone account to the internet account It was notNow I received a termination notice for my service Meanwhile the company still has $that I paid but not credited to my account I cancelled my phone service Honestly, this is the worst service that I have had from any company

Service Type: Business ServiceAccount: XXXXXXXXXX-XXXAccount: XXXXXXXXXX-XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On July 2016, At&t Charged me $without a notification for a repair/service that was never done
I saw a charge for $on my card from At&TWhen I called to inquired about the charge, they told me that it was for some repair that was doneIn May AT&T technician came out but the only took out the phone wire from phone jack and put it back inIt literally took him seconds! No one told me that they will charge us $for thisOtherwise, I would have never agreed on itSo when AT&T told me that this charge was for that sec that technician spent at my store, I was shockedI asked for more information on what was done, so they kept transferring me from one department to the otherI waiting hours first time before they disconnected my phone and hours the next timebu

After seeing signs about the availability of ATT Fiber in my area, I checked out the websiteAfter confirming service was available at my address through the site as well as having a customer service agent confirm, I placed the order and scheduled an installationThe installer hadn't show up at the end of the window, so I contacted customer serviceIt took calls and more than hours on hold - I was repeatedly told there was just a delay at a previous job and to be patientFinally, the last agent admitted that service does not actually exist at my addressNo apologies for the error, the delay, or the fact that I missed an entire day of work due to thisNo reason they sold me a nonexistent service (and ran my credit)No apologies for the runaround and blatant misinformationJust "don't worry, we won't charge you for the installation." Really? The nonexistent installation?
In short, I was sold a product that didn't exist, given information, and never received an actual apology for their errorHorrible customer service, dishonest business practices

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I canceled my services with Att Uverse at the end of September because of horrible customer service and cable problemsI paid my balance for the remainder of the bill and now have a refund in the amount of $owed to meI have called Att uverse multiple times to change my address and check on the process of the checkMy address changed and I verified the refund would be sent to my new address- *** *** *** *** *** *** *** ** XXXXXI was told by an Att uverse representative that the time frame to receive the refund is days from the cancel date in septemberI was suppose to received the refund by the end of NovemberOn November 23rd, I called and spoke with a Supervior who stated the check was mailed on November 17th and I should received on November When I did not receive

This is the worse company by far I have ever had to work with doing businessI called to transfer my service of Directv to my new home and the lady talked me into purchasing ATT WIFI if I paid $up front, so I didThis was on July 21stI had a time scheduled for August 3rd from 12-4pm no one showed so I called at 2:24pm to make sure someone was coming between those hours they said oh they will be there within minuteshours rolls by its now 6:30pm I called and was on the phone for an hour finally I got a supervisor named*** that didn't seem like she cared really about what was going onLong story short with her she gave me a reference number for the call and assured me that I had an apt today (August 4th between 12-4pm)I did live chat yesterday morning because I couldn't be on the phone because I am at workSo I confirmed that my money was going back to my account and my aptShe said my money would be in my account within hours (never heard of it being so quick b

Service Type: Residential ServiceAccount: XXXXXXXXXXXXAccount: XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been a ATT customer for several years and they have been a good company and until recently great customer service I am a combat disabled veteran, living in Kentucky When we first moved to our neighborhood we signed up for ATT U verse We were told that internet would soon be available and have checked with the company on several occasions We have been promised internet by ATT customer service Several of our neighbors have high-speed internet service The lack of access to internet is hurting my kids access to needed information for school and as a wounded veteran I am attempting to return back to school in order to find employment that so that I can work and provide a living for my family with a degree in Computer Science Must classes that I am trying to take requires inter

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Almost two years ago in I opened an account with *** uverseI received service from this company for three months total for a bundle deal package for internet and cableThe bundle deal was for $In those three months I paid over $a month, which was expected with taxes and feesWith the bundle deal that I purchased I did not receive the expected channels that I wanted so I decided to cancel my serviceWhen I called to cancel, I spoke to a representative who told me that *** was now over $I then asked to speak to a managerAfter being on the phone for hours trying to get this issue resolved, I spoke with a manangerI explained that I had a package for $99, I only received service for three months and each month paid $or more with taxThe young man then reassured me that

Service Type: Residential ServiceAccount: don't have oneAccount: don't have oneReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: ***Accept Agreement : 1six years ago I contacted *** for internet services (and maybe TV as well)When the gentleman came to install the hardware to support the services I had request, he performed an analysis of the connections within the houseDuring his inspection, he determined that the line was cut in the wall and that he would not be able to set up the services I had requested
Following this, I was charged with $200+ early cancellation feeWhen I contacted AT&T to dispute this, they said I wasn't in their systemthey never assigned me an account number which made it difficult to find my information in their systemAfter many phone calls they finally were able to confirm that I did not owe them money
However, months later I started receiving notices of a debt I now owed to a collection agency

early termination fee was taken out twiceget a run around when you call to get information first it was 7-business days for the refund and then called after a week and its another 7-business days from the past days

lack of communication with customers, no phone call attempted to advise me of missed paymentsWhen billing first created wrong address was inputed into their systemThe installation order was wrong from the beginningNow having a missed payment notice being sent via us mail with only days to receiveTheir needs to be a more efficient manner of att reaching out to their customers to prevent unneccesary disconnections and reconnection feesI under it may be their business tactic to ensure they add additional fees for profit on their end

I am a new ATT fixed wireless customerI began service on 7/6/I receive 170gb of wireless home internet for $per month with a one year contractCurrently, ATT is advertising fixed wireless for the same price and contract, but with 340gb of home internet service per monthI was advised I could not receive that offer as it is for new customersI am a new customer being I have not had the service for a month yet*** and his supervisor, ***, at ATT fixed wireless internet service advised that I was not eligible and warned that if I canceled the service and signed up again I would not be able to receive service that is now advertisedI feel this is unfair and that I will be punished and hit with charges if I cancel service while under contractAll I want is to continue with the advertised data allowance of 340gb per month
Product_Or_Service: Att fixed wireless home internet
Account_Number: Contract

Did not send equipment I was promised and employee cancelled my account out of spite
I was told If I signed up to unlimited fiber at the promotional price of $I would receive free \WiFi extendersI accepted and was told I would receive them in daysAfter weeks I called back to be told I don't qualify for the extenders as it was for new customersI asked for a supervisor and was told there is nothing AT&T can doI asked where can I send the screen shots I have of the conversation proving AT&T would not honor our agreementMy call was dropped Time.sI got through to another supervisor who then told me the last rep I spoke with cancelled my accountI was horrified and asked if it was done out of spite and the supervisor laughedI was so shocked and if you listen to the call I tell the rep" this is really not something to laugh about" I am originally from the UK and speak constantly with family and friends along
with watching home team sport.s, that is why I pay