AT&T

AT&T is by far the worst company I have spent money withDuring my suffering with them, they have lied to me, throttled my internet speed, and imposed ridiculous restrictions on devices that I purchased from them

I have had endless problems with AT&T and my Direct TV service provider I have been incorrectly overcharged for several months in a row, have had to call every month to try to fix my billing and resolve the problem for future bills and continue to run into the problem In addition my wireless internet service was interrupted last Thursday July 6th and I have been trying to resolve the issue since I have called, scheduled an appointment for Wednesday, took the day off of work, and had no one show up I called again to inquire, and they told me that I have to schedule another appointment I then received a call yesterday telling me that they had closed the ticket because the issue was resolved, and when I told them it wasn't and the technician never arrived I was told I would receive a call back and never did I then tried to schedule another appointment and am still running into problems and still have no serviceI now need to take another day off of work and loose more of my

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My internet and land line to my home were cut mid-August It took weeks for ATT to repair, but they finally did I am now still waiting, weeks later, for them to bury the cable in my yard, as well as cable that is out up our entire block from the repair I have called support; contacted the President's support email; and contacted the buried wire support line several times over the past weeks to get it fixed, as it is a hazard I have had very little response from ATT, and I still do not have any commitment as to when it will be taken care of A call from a local manager a week ago said that they are in dispute with our city about how to bury cable, and that it is too expensive to do, and he was working on a 'workaround' and would get back to me Meanwhile, I am left with cable in my ya

I had U-verse service over years and called June to cancelI explained that I am moving in with my mother and she has the service but the representative said I was under contractI said I did not sign a contract and was told to call the phone number at the bottom of the bill to dispute it

The services I was offered were not honored when I was not able to get DirectTV service and needed to switch to UVerse cable
On 5/31/I called to have my internet service switched from my previous address to my new residenceDuring the course of the hour minute call, the representative offered the bundle package being offered with AT&T internet, DirectTV cable, and phoneShe also advised that with this package, I would also get a $visa gift card and HBO, Cinemax, Starz, and Showtime free for months, and a $visa gift card, all for $99/mthI have had DirectTV for the last years and I personally hated the service and the customer serviceI asked her if UVerse was available for the bundle if I did not want to get DirectTVShe advised that I could get UVerse 200, but I would only HBO and Cinemax free for months, not Starz and ShowtimeI advised her that in that case, I would just, against my better judgement, go with DirectTVI also advised her that I did not

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : Was promised a credit of two months of serviceNever received it on my billing statement
Product_Or_Service: AT&T Internet

ATT has become the worst company in AmericaCustomer service is either a series of phone menus that lead nowhere or agents speaking incomprehensible EnglishWe are chronically billed lateThe bills, which claim to be generated three weeks before the due date, either do not arrive at all in the mail, or they arrive only a few days before the due date, leaving no time to turn them aroundWhen I have complained about this in the past, an agent informed me that it must be the post office's fault, even though we have no difficulties at all with mail from our dozens of suppliers and hundreds of membersThe late billing is obviously a ploy to get us to do auto-paymentsLetting this horrible company into our bank accounts would be insane
Unfortunately, we have no alternatives for landline serviceWe are paying a staggering amount of money for two lines and the slowest DSL in the universe, with frequent dropped connections and complete stalls

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I paid my bill and now I get a $late fee after I've paid it My charge is $in this bill most of which is a late fee I feel that the late fee is excessively large, since I already paid the bill, and represents such a large percentage of the new bill

My husband and I were lied to about a BOGO promotion through AT&TWe subsequently were charged for an additional phone line and a restocking feeOn 2/28/we called and spoke with an AT&T customer service representative named Jennifer to discuss their BOGO promotion (we lease one iPhone and the second iPhone is leased from AT&T) and were told we were eligible for the promotionWe questioned the promotion criteria as we were told from a different sales rep (when we called on 2/27/18) that we needed to activate a new phone lineWe did not want another line (this would mean we would have lines and we only needed lines) but Jennifer assured us that we could simply port over one of our existing lines to one of the new iPhones and then cancel the new phone lineThis seemed to accomplish all of our needs so we proceeded with leasing the phonesWhen we received the iPhones in 3/2/18, we tried to set up our phones and cancel the extra lineWe called customer service as we soon hit a snag in our additional (new line) was suspendedWe attempted to port over one of our existing linesThe customer service rep we spoke with told us everything we were told was not possibleWere told we that we were mislead by Jennifer in that's we could not cancel our line (meaning we had lines) and that we had to pay for months of the leasing cost for both phones before we would receive payment from AT&T for the two phones from the BOGO deal which was not mentioned by Jennifer eitherWe were out right lied to by Jennifer and mislead on our eligibility and offeringsIt has been a disappointing experience and we will be returning our phones (paying a restocking fee),cancelling our service, and then cancelling our account as soon as possible

I called AT&T the end of may or 1st of augto see about lowering my cell phone billI wanted to see if I could use my smart phone as just a phone instead of w/internet being I rarely use the phone.*** told me noBut if I get internet, home phone, cell & direct tv bundle I could save moneyI told her I was with charter & was only paying $A month for my services & that I could not afford much more than that because I am going through a tough divorce & my cash is very limited at this timeShe told me she could almost match that, that my bill for everything would run $Per monthI was told $For home phone, $direct tv, $Internet & then my cell as usualA one time activation feefrom get go it was all wrongFirst the tech came & connected my internet & told me my phone had been portal overThen a week or later direct tv came & installedAfter he left I looked over to my phone & noticed it was not working & that's when I found out it in fact had not been

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : ***/>ATT offers Direct Tv Services to current customersI have attempted two times for service and pricing for my tv serviceIncluding hours of on phone time with agents and managersThey keep scheduling service to a ***addressI live in *** They told me I would have to start all over with the ordering process to correct the problemI tried and the same results occurredThe complaint in general is the fact I can not get the prices and TV services offeredSeems like the company is in complete disarray since they took over Direct TVI currently have ATT UVerse TV

At&T has the worse customer service everI have had no internet for a month after I moved, yet they knew week before I moved, that I was needing to transfer serviceThey scheduled my first appt on a date/time I never approved, and it's been downhill since then., as they have cancelled of my appointments since thenThey keep lying and saying I have an appt, but then either they cancel it, or it's a no showthe most recent time a supervisor even guaranteed I had an appointment, but nobody showedAnd that supervisor seemed put off that he had to take time out of his sunday to talk to me about my issue, saying 'managers don't work on sundays"like my month inconvenience was not as important as his minute inconvenienceI got a voicemail hours later from a tech apologizing for not showing up

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I am currently a AT&T Uverse Elite Internet Service subscriberI currently only receive 6mbps download speeds for $a monthA friend who lives 3-blocks away pays the same amount monthly, and receives 25mbps download speedsI understand that there are service limitations based on the range of AT&Ts nodesHowever, I do not feel that I should be paying the same amount for service I am not receiving compared to other customers
An example I would give to illustrate the situation would be going to X Store to buy a shirt for one price, and then going down the road to another X Store and they do not have the same shirt, but they have a lesser quality one for the same priceThe difference is that I'm forced to have the sub-par service rather than having the option to go to the other store
That

Service Type: Residential ServiceAccount: XXX-XXX-XXXX-XXXAccount: XXX-XXX-XXXX-XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I've signed up for *** internet service an year ago and it seems every couple of months I need to contact them regarding billing on my account
I first signed up for unlimited internet for $After a few months I started being overcharged to $57/monthAfter a lot of back/forth communication with AT&T, I agreed with $charge for the same service since they told me they didn't have that package anymoreOn April/I was charged $for the service which was an year ago
I already spoke to Customer Service and they informed me the charge was because I passed my internet usage limitI shouldn't have any limit since my service is unlimited
I need Revdex.com help with this matter
Previous account 05/
Order Number: Y XXXX XXXXX
*** High Speed Internet

I signed up for a new cell phone plan with AT&TI discussed the details of that plan with an online representativeBefore agreeing to anything, I asked the representative to send me a quote with a breakdown of the rates we discussedThe quote specifically stated that there would be no one-time fees, this correlated with what the sales representative told meI was specifically told that I qualified to have my activation fee waivedI was told that once I set up my account, they would go back and credit me the activation fee
I signed up for a plan online and went to a store the next day to pick up the phones and finish getting my account set upAt the branch, a different representative stated also that I would be getting my activation fee waived and we discussed what my expected first month bill would beI was assured that my first month's bill would be $plus a pro rated amount for the few days until my billing cycle began
My first bill was posted to my account for a total of $After some discussion with customer service, it was determined that I was wrongfully being charged for two plans, associated fees, and an activation feeThe representative credited $back to my account for the base plan rateWhen I brought up the additional service fees and taxes that I was charged for the second plan, they said they would not refund itWhen I brought up the fact that I was quoted no activation fee, they said that it would not be refundedI offered to forward them the email I received from the initial sales representative, stating that there would be no activation feesThe representative I was speaking to assured me that they saw the same email on their end and that it was incorrectThey stated that the sales representative misquoted me and added that quotes are not 100% accurateThey followed that by assuring me that there was nothing they could do for me
I requested to speak to a manager to get this resolved and got transferred to the complaints department insteadThe representative from the complaints department was not interested in honoring the agreement that I signed up for and offered not further assistance I asked to speak to their supervisor and they instead transferred me to phone technical supportI asked that representative to transfer me to a billing supervisorAt this point I had been on the call for roughly hours, while at my job and another call the night before for another hoursThe billing supervisor answered the phone while I was on a work related call on a separate lineI asked the supervisor if they would be willing to hold for a moment while I finished my callThe supervisor ignored me and hung up the phone
I am not able to spend my entire day on the phone with AT&T trying to get this resolved and none of the representatives I've spoken to have offered any resolution to this billing error except a PARTIAL refund of what they've overcharged me

I had Buisness with AT&T and cancelled in good terms which the phone call can be replayedI asked the associate if I owe at&t anything but he said nolater on in February of they called me telling me I owe them money and their modermI have returned their modem and they have refused to clean up my creditthis has and is still affecting my health because my credit is messed up and I can't buy my house as desired

After numerous phone calls.They have yet to correct a billing errorI keep getting lied told it will be fixed in weeks.Its been over a month
I am being charged for some equipment the ATT technician took on I have called numerous times and have been told it cant be fixed until my next bill is generated, I was told in to weeks twice and then I was told when billing cycle endsMy billing cycle has ended and I am still being charged dollars that I do not oweI'm sick of calling these people who one are not in this country and cant help me no more than the script they have been given to readI'm sick of every time I call I'm being told a different lie as to why It hasn't come off yetThis last time I was promised it would be fixed in hours and well its still thereI was even told to just pay it all and when they DECIDE to credit it back, I'll have a credit on my account!!! Wait!! What?? I even asked what was the amount I owe without the bogus equipme

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1ATT representative stated that ATT fiber/internet service would be a lifetime service cost of $50.00/month and $discount on my brother's Direct TV
When I received the bill from AT&T, it was a combine bill of internet service $and my brothers's Direct TV account of $which now stated that ATT only provide discount as only bundle service and no lifetime cost
This looks like a bait and switch to me
Product_Or_Service: Internet Fiber service
Account_Number: XXXXXXXXX

Complaint filed on behave of *** *** *** *** # XXX-XXX-XXXX XXXOur contract with ATT was expiring on 1/12/We have been loyal customers for 5+ yrsbut we would not have renewed with them (had many issues in the past) except for the fact that our credit card machine requires a land lineWe will be replacing that machine next year and then we can get VOIP and sign up with any other company except ATT Spoke with *** on 12/28/and she offered us an ALL for Less promotion claiming we would be saving about $We were paying $so new bill would run around $I repeated several times that we wanted exactly the same services we had and she assured me we wouldAsked for an email confirming the new contract and she said they don't do thatOn 1/received a bill and it was for $180, $more than our past bills and $more than what they promisedI was aware that it would be a prorated bill but did not think it would be for that much moneyThere needs to

ATATT has continually overcharged me for the past three months more than $each month which was unjust each time and reversed but cause me to not b
AT&T continually over charges me every monthThey know that the charges are not legitimate so they end up reversing them but charge me again the months for the same singIt is made it so I cannot pay my rent and has affected my living situationI have called them and spent several hours on the phone each month and they promised me that they will reverse the charges and it won't happen again but they usually do not reverse the charges until it has already been taken out of my account which has led me to not be able to pay my rent which is completely unfair since the charges were unjust from the beginningI find this to be completely illegal that they can over charge you month after month and make you spend hours on the phone with themI have been hung up on several times and they will tell me that they will call me back or send me a