AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was granted a price of for my Internet
They raised my bill with outwarning
I have cancer and the service has been unacceptable on many occasions
I was promised that rate
They took it away, with no notification
They are increasing it over percent from to
Also my phone bill is for calls
I tried to talk to the north help
*** would not give me her number
*** XXXXXX
*** ***
*** ***
I have been with this company since that is years, so when they say they will keep me on this deal, I expect honesty
I judge a company by the following
R respect
I intergrity
S stewardship
E excellence
AT&T is lacking in all these areas I hope the Revdex.com can help me

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On May 24, there was an interruption in our DSL service provided by *** DSL internet When we called, we were informed there was an outage and it should be fixed in the next hours After the hours had passed, the service still did not work, so we called back and was informed there would be an outage for another hours
Each time we speak with a representative, they are unable to provide us with any information and let us know the outage has been pushed back
This has been going on for over weeks Each time we get an update after the allotted time has passed, it is always for either 24, 48, or hours for the problem to be resolved and when the time passes, it keeps getting pushed back another 24, 48, or hours
We have been informed times that AT&T would call us f

Cannot get service about having switched from *** to *** and getting my bill to reflect the change in costthey want me to pay for both over $for service I am not getting and then will credit me in about six weeksNo one (half are not in the US and can't do anything but read a script) will put in writing that this will actually happenAnd now after an hour on the phone they disconnected me from a manager who might have been able to do something

I have had horrible TV and internet service for the past year, every time I called they would come out to my house and make a few minor changes but still, I am stuck with the same horrible serviceI called recently and spoke to a customer service rep regarding my UVERSE issue I continually have with the service cutting out and all they could do is advise me to SPEND MORE MONEY to correct the issue that I have with their horrible serviceCAN YOU BELIEVE THAT'?
Account_Number: ***

Wireless and TV were bundledWireless through AT&T - TV and internet through Direct TVWas charged for HBO by mistake for monthsI have called to get this resolved and have been promised a manager would call me back twiceNo one has ever called meI was told my problem as been escalated numerous times but still no resolutionI am due a refund and would like my money backOriginally I canceled HBO, November The service was removed from my account and then added back on in without my consentI noticed the discrepancy in May and contacted AT&T immediatelyI was told I would receive a credit by check sent to me for approximately $I have not received thisEach time I call I am either re-directed, disconnected or told that a manager will review this and return my call
Account_Number: XXX-XXX-XXXX

I decided to give uverse tv a try when I found out it was accepted in my areaThis was the biggest mistake I have ever made The service continued to go out constantly, they sent or more techs to my house to assist with the problem, however it never remained permanent and continued to experience issuesI have canceled their service, however had to fight with customer service who was very rude and one actually laughed and hung up the phone after I explained what was occuringI had spoken with over reps who continued to throw the buck on different departments, no notes were taken even though they stated they would do so, so I had to continue explaining myself and why I was calling to each repI was finally able to cancel my service after arguing with them to waive the early cancelation feeThis is the worst unorganized company I have ever had the displeasure of dealing with and would advise others to do their research to see if others have this service in the area because they will give you the service knowing it will not last in your area

Billl higher then it should be
My DirecTV bill and AT&T phone and Internet bill is much higher than what I was quoted I was told that my bill should be $of the bundle for the next two years then I received a bill for $I called them and then I got another bill for and some dollars i'm not understanding why my bill would be that high

An ATT customers uses our email address *** We know his first name = *** and the last of his *** ATT is not fixing this
An ATT customers uses our email address *** in his online accountWe know his first name = *** and the last of his account# = *** ATT is not fixing this besides the fact that we informed them now on occasionsOn 3/10/2018, 3/24/and 4/4/we called AT&T to inform them about the issue and during all these contacts they promised to resolve this problem bad have failed to do so

I WAS TOLD A PRICE OF MY FINAL BILL AND IT IS NOT BEING HONORED.I HAVE A COPY OF THE CONVERSATION & ALL THEY ARE DOING IS APOLOGIZING.HONOR THE PRICE!
I HAVE BEEN CONTACTING ATT EVERY MONTH BECAUSE MY BILL IS NEVER RIGHTEVERY TIME I TALK TO SOMEONE THEY SAY I WAS GIVEN THE WRONG INFORMATION AND WILL NOT HONOR WHAT I WAS TOLD PREVIOUSLYON AUGUST 21, AT 4:33PM I WAS TOLD MY BILL WOULD BE $WITH EVERYTHING BY SAM BI AM BEING TOLD THAT WAS THE WRONG INFORMATION AND MY BILL WILL NOT BE THAT PRICEI CAN GET A TIME CREDIT OF $10.I HAVE BEEN GETTING CREDITS FOR ALMOST A YEAR AND THEY ARE NEVER CORRECT.MY BILL LAST MONTH WAS $WITH A $CREDIT WHICH IS INCORRECTMY BILL SHOULD HAVE BEEN $MINUS $VANCE B WILL NOT HONOR THE PRICE I WAS GIVENHE KEEPS SAYING IT WAS THEIR MISTAKE THAT I WAS TOLD THE WRONG INFORMATIONI'M CONSTANTLY BEING TOLD SOMETHING DIFFERENTI WANT THE PRICE I WAS TOLD TO BE HONORED! I AM SICK OF BEING TOLD SOMETHING DIFFERENT EVERY TIM

Thank you for hearing my grievance.I have been a long time customer at AT&T and subscribed for at least years- most of those good years without incident Two years ago, my husband had his first stroke followed by a second strokeWe reevaluated our need for TVs since he could not move around and ultimately was moved to a home (see account #XXXXXXXX where AT&T reviewed the early cancellation fee of $and found it was eligible to be reversed and credited the account, June 28, 2017)Even before that time, we attempted to lower our bill because we had fewer childrenOn October 18, 2016, I spoke to *** *** in your Misssouri, after much deliberation, suggestions, and compromise, because my husband could not use the remotes, we decided on a package of $(before tax) because she could not be exact on the amount because of taxesThe balance came to be ~$each month for the calendar, ending in November I then spoke to ***'s supervisor, ***, and th

Contacted *** about charging me for internet that was cancelled on 11/28/ When I got my *** they were still charging me for internet service that I do not have I called again on 01/04/and cancelled againMy confirmation # is YXXXXXXXXXNow they are calling everyday for payment and it has gotten annoying
Product_Or_Service: Internet

Att did not keep promise of payment arrangement that was made thru their customer service chat They gave me the run around until
ON MAY 17th I made a payment on my account thru the customer service chat for $ At the same time I made a payment arrangement for the remaining balance to be paid on June 17th I always make payment arrangements and my service is never disconnnected Nonetheless, it was disconnected a few days ago and I called att to find out what happened and they said it was a mistake and they restored service A few days later my service was disconnected again When I called this time they said that they can see the promised arrangement and to call collections in the morning because they were there only ones that could restore the service and that it should not be a problem When I called collections they demanded payment to restore the service and said they have no evidence of an arrangement This was the first time I made an arrangement thru chat, I usua

A few months ago I called to combine my tv and internet servicesThe csr offered a promo which would decrease our bill from the Choice package to Uverse, giving us also more channelsWithin the week we realized that we were getting less channels so I increased our package to the UWe were never told that we were still in a contract, nor that I would get an early termination fee, which we were billed forThen a guy came to our door offering us a new service in our area and again would not be billed any installation charges (which we were charged for), for tv, internet and to add vivintWe were told that we would get a gift card, we could get our old Choice tv package back, upgrade our internet to the speed, and vivint home services for about a month, vivint being billed separatelyWe were advised that we would have a few extra fees for adding on google home and thermostatHowever, we are being billed for vivint separately, almost $a month and our tv and internet (ba

Absolutely disgusted with this service, it has taken service appointments and I still do not have InternetI am thoroughly disappointed in the inability of this company to provide the services I have asked for! Terrible!

Service Type: Residential ServiceAccount: XXX-XXX-XXXX-XXXAccount: XXX-XXX-XXXX-XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Raised rates without permissionIncreased my rate 1/times with BS add ons I never asked for instead of rate with extras I have had for ten yrs
In June I was told these rates would be reduced back to old plan retroactively to March but was only partially doneCustomer assistance was apathetic, probably since I am a small customerYou have grown too big to be competent
They said I got a notice in the mail but I did notCSR on July said I must have missed it, implying it was my fault June CSR Said*** *** authorized itI told them *** *** is my assistant and no on the billThey should only get authorization from who is on the billThe customer service agent I spoke to in June with the attitude replied, "How do I know I am talking with *** *** now"Attitude

We signed up for home and mobile services with AT&T in late July, as the salesman in the local store guaranteed us the service would be better and the cost would be cheaper than what we had at SprintThe first bill we received was nearly 1,000$, and every one after that has been well over the quoted priceThis past bill has a charge for 150$ for a non returned receiver that I returned to UPS back in mid October, they are just now billing me for it claiming they never received it, nearly months laterOn top of the excessive bills, the service is mediocre at best, we often have 'No Service? on our phones, the internet rarely works, and only one of the two TVs we have hooked up to Uverse workI have contacted customer service multiple times in attempt to get it fixed and constantly get told I will have a follow up call to schedule an appointment, which has yet to happenNot only do the services I signed up for not work, but now I'm being billed excessively and have been told that m

I have been AT&T customer for over years Recently with the merge with DIRECTV, its billing system and customer services are horrible I would not recommend anyone to be a victim like me

I was told and I have chat history on email about my At&T phone bill for me and my wife family plan to be as below
Three first billing cycles would be for $+ taxes, and then after months your monthly bill will be for $+ taxes
It includes 10GB data , phone installation, and insurance
When I got the bill, it was I called at&t , chat different people and still could not resolve their mistakeI spend more than hrsI was T-mobile customer and I moved to at&t thinking they are better and cheaperTheir service is bad as wellPlus, outrageous bill
I am not going to pay more than I owe and I am planning to cancel and switch back to T-mobile

What a dirty little companyI'm trying to serve them with a summons to court and they just keep returning my certified mailThey agreed to a modification of my two ear agreement, but now refuse to honor the deal we both agreed toAccording to the Revdex.com they have positive reviews and negative reviews, but they still maintain an A+ by the Revdex.com....? How is that possible?

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My AT&T Uverse account was not working, after attempts to have a technician at my home to see what the problem was, They was still unable to get Television and Internet services workingI had many conversations regarding my account and to ask for credit for the time I was without serviceI was told after weeks of even more downtime that they were putting in a work order for an outside contractor to do the work but first they would need permission from the management of the property that my home sits onI spoke with management and was told that they were never contacted about this matterAt this point I was without service for approxweeks, but they were still billing me for full servicesAt that point I had no choice but to change carriers as my daughter is a full time student and neede