AT&T

Advertisement Issue/ Quote not honored and Billing issues
Since relocating we needed a provider for bundle services of (phone, internet, and television) When we called AT&T we spoke with a representative who quoted a price for all three services at $and changeA short time later we had the installer come and hook up services for phone and internetAt that time we found out that our cable service although through AT&T would be Direct TV which was set up several days later even though we were told everything would be hooked up on the same dayAbout a month later we received bills for both Direct TV and AT&T even though we had been told the bill would be togetherOn top of that the bills were much more then the quoted priceSo we called AT&T company to find out what was going on with the priceThe customer service representative said he could not answer why the price was more and that he would have someone call backThat call never happenedSo we again called AT&T to find ou

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Since day having AT&T television and internet service, the package they offered was not fulfilledFor the first months I called back and forth with them to get the package they promised and I was always overchargedFinally, I received what I had signed up forSince then, I have had issues with my satellite signalI was given a signal error code It has been on and off for monthsThey would come adjust it and it would work normallyOn October 5, for the first time, I used the chat feature on the AT&T website to report I was having issues with my satellite signal againI spoke with a tech, ID #DSILXXXXXX who said he was going to send a technician to my house to fix my issueThe technician came on 10/and the tech supervisor also cameThey checked the satellite and somehow the superv

I called to set up service at my new homeI was mislead and lied tooI called customer service, supervisor promised to call and NEVER DIDFURIOUS!
I am moving and my current internet provider does not service the areaSince I have directv I decided it would be best to use at&t as my new internet providerOn April 26,at 10:I made the call to*** to put an order in for May 5, (to set up the internet and move directv to the new house)I spoke with a younger gentlemanHe was very friendlyI started by telling him I was moving he said no problem leave the dish and bring the equipmentNext we started talking about the internet serviceI told the gentleman I had an email stating there was a promotion for $internet and I would like thatHe said "okay that'll be an internet speed of 18Mbps." I asked, "that is the $offer, correct?" And he assured me it was and also with the current promo it took "an additional $off which would bring the internet to

Do not, I repeat, DO NOT do business with AT&T Do not open any accounts with themDON'T! They have absolutely the worst customer service in the worldI was as nice and polite as possible- made no difference I was owed a refund when I discontinued services instead I was billed repeatedly and then sent letters threatening to turn my bill into a collection agency, which,they kindly informed me, might affect my credit rating Multiple phone calls to AT&T's overseas service center have been uselessHonestly, I seriously think congress should investigate this company

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I called on a Friday to transfer my service to a new apartmentI was told by one representative it would be hooked up on Tuesday of the next weekI received an email that had my installation date out two weeksI called on the Monday prior and a second representative said to ignore that even email and that the installation would be on Tuesday between 1pm and 3pmCome to Tuesday at 3:10, I call and am told they could not expedite itI asked if I had been lied to and they said no despite the fact that the representative said it was noted that it was supposed to be todayHe then puts me on hold for twenty minutes after I tell him to cancel my order and serviceHe comes back and says he's going to transfer me to the loyalty department and if I'm still not happy, they will cancel my serviceI tol

I requested my AT &T landline long distance service be cancelled 5/2/By 6/5/that was not doneI called and cancelled it againSince that time I received statements saying I was due a refund of $Since 10/3/I have spent hours trying to find out about my refundCustomer service can not find any record of my account even though I received another statement the same dayLast thing I was told was to wait and see what happens

Abusive Customer ServiceHealth issues compromised due to stress
I have been calling ATT for two years requesting help with my acctI am always directed to someone outside of the USAWhen I ask to spk to someone I the US I am harassed and I am promised that my problem will be solved and two years later it still isn't resolvedI am a heart patient and every time I call I am in tears, shaking and nauseatedMy most recent call was with a African America who couldn't speak proper English, was ver very rude and wouldn't listen to a word I saidShe wouldn't help me and ended up getting frustrated with me that she put me back to the hold line

Service Type Residential ServicebrAccount***brAccount***brReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrAT & T charge me issues that never occurred on my *** and then gave me a payment arrangement and did not *** itIm tired of talking to rude and unprofessional associates and AT & T causing you issues that should not occurThey give out information or one representative *** tell you one thing and other representative will tell you another
Product_Or_Service: Cable and internet
Account_Number:***

I have been calling for over three weeks about a promotion that your company offered and no one seems to know about it Each time I call I have to stay on the phone for over a hour cause nobody knows what I'm talking about I upgraded my internet to the megs and free wi extenders came with the upgrade I received one but not the other What makes matters worse I get transferred at least five times per call and I have to verify my information every single time I'm transferred, basically I start from scratch every single time So frustrating!! Its hard to believe that a company this size cannot be on the same page about a promotion What does say about the organization of everything else I have been promised call backs to fix the issue, spoken with supervisors with no end Its hard to believe for that amount of times I have called that nothing has been resolved yet It really blows my mind about the lack of attention to detail
Let me explain the the order of events:

Service Type: Residential ServiceAccount: XXXXXXXAccount: XXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been attempting to cancel my landline AT&T is putting me on hold and giving me the run around I've been on hold for over three hours I just want my landline cancelled That's all

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Over the course of a year, AT&T representatives had promised me $1,in $debit cards to make up for poor or non-nonsensical service They sent me two $debit cards but never sent the other three This was for various situations For example, I ordered Gigabit fiber service for my home When the technician came to connect my house, Gigabit was not available yet Five days later, Gigabit fiber was available The technician had already connected my house, so I was no longer considered a new customer for new customer discounts AT&T could not override there website, so they were to send me debit cards to make up for the price difference
There were other problems throughout the relationship At one point my fiber was cut by some workers It took days for AT&T to reconnect us,

*** went from $per Month to over $per monthExplanation given, I didn't renew contractNo clear notice givenThis seems illegal/unethical
A month ago when the issue first arose a service repstated she would help me by renewing my plan and my statement would be correctedThis month I received my bill and no changes or adjusted had been madeIn light of this I called customer service again and she informed me I would need to pay the bill in full before any adjustments would be madeIt could take them up to months for At&t to issue the creditA threat of interruption of services when my account is current seems like extortion to me

I've been with AT&T for several years now, and their customer service continues to worsen and dwindle by the day, somehow having reached a new low every time I have to call in If you are reading through these reviews prior to choosing a new wireless service provider, do yourself a favor and go with ANY company other than AT&T; they truly are the worst

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We cancelled our DirecTV service but kept the internetWe cancelled on the date that the contract ended so we wouldn't be billed more May 26, They gave us a price of $a month for internet with a year contract and we accepted itWhen the bill came in, it says we owe $When chatted online with someone and then they finally asked us if they could call us and we said yes, they called and told us they can only give us internet for $a month even though we were told $a monthThey put us on hold to see if they could do $30, but were on hold for 1:min and no one ever picked back upWe called the number again and they said no one picked up cause they were now closedSo they put us on hold and then left for the day? So you can pull that call and hear the lady give us a price of

Greetings,
I am writing in dispute of an ATT Uverse/Internet bill in collection that has recently been brought to my attention by way of my credit reportAccount # XXX XXX XXX for service at *** *** *** *** ***
I have never resided at the address in question and never utilized the ATT Uverse serviceI had requested service initially yet in came to light in July of that the landlord backed out of the lease and I was not allowed to take up residenceI then contacted ATT to cancel the service as I ended moving to South Carolina
I was unaware of the bill/service in question until it showed up on my credit report as I no longer have access to the ***@yahoo.com email addressI have Never received a phone call in regard to this debt nor this accountI did not receive the equipment and hence, cannot return it
I am requesting the $charge for equipment and service to be forgiven and removed from my credit report in March of regarding my claim with

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was quoted internet service GB for $a month and continue to be billed $a month despite calling customer service several times and spending over an hour on the phone with someone who said this would be resolvedLast month, I was specifically told my bill was fixed and all subsequent bills would be the $I was quoted but I just received my new bill and it is for $againWith my line of work, I do not have ample time to call AT&T every month during customer service business hours (which are not conducive to my schedule) to repeatedly get this fixed, and I should not have to! As a verg dissatisfied customer, I will not recommend AT&T services to anyone I know because of the lack of attention to detail and the horrible customer service
Product_Or_Service: Internet service

March 14,me and my family decided to get cable and internet with at&t we was promise an 125$ Visa card only gave us 100$ which we didn't get the cards until months later we was also promise the promotion with the premium channels which we never got! We did get offer HBO but that was taken off and we was supposed to have that for (3) monthsWe also have been having trouble with the cable and internetWe always pay the bill on time but at&t is not holding up with satisfaction on their part it's unfair to us because we can't used wifi or watch tv without having to trouble shoot and never receive any of the promises that was made when accepting the offerPlease help
Product_Or_Service: Cable

I have called many times and our service still is going outmany people has came out and still not fixed they have said what the prob is and wont fix
ive called many times and people has came outthey all say the same thing until the main box is fixed we will always have the same problem and it is never fixed and we pay to much money to not have any thing done about itour service keeps going out and I home school my children and we need our service to work right and I pay alot for it to not work rightim tired of calling and getting nothing done I pay my bill and I think I should be able to watch my t.v and talk on my phone and use my computer with out it going out every time the wind blows or it rains there has been over people out to fix it and it still does the same thingi shouldnt have to pay so much for messed up service

Our landline phone service went down on July and our internet followedWe can get Internet on and off but no phoneOn the of July we tried calling at&t for repair serviceIt took us round and round pushing number after number to get helpAfter along long time my husband reached someone or an automated thing and it said they couldn't get anyone out here till August 6th! Really? Leave us without service? They used to run a line check, come out immediately to take care of it!

Was looking for an alternative to my current TV providerCalled AT&T to inquire and was roped into a bundle with cellular and DirecTVWas told I had days to decide if I wanted to keep any of the services I purchasedWas told my old phones from Verizon would workWas told a specific price for bundled servicesdays in, had to buy new phones because old ones did not workweeks in got a preview of first bill, no promotional pricing appliedCalled multiple times and was told it would be fixedweeks in, still no resolve and attempted to cancel all servicesCouldn't cancel because come to find out DirecTV is a hour to leave the contract scenario, not days ($x months)Phones just fell out of day period also not aware of ($900+900+500)Plus initial bill is $So now I'm on the hook for over $and useless phones because AT&T doesn't work well with Verizon network and vice versa