AT&T

My apartment building has a public address system that is maintained by AT&TThis PA system has been continuously making a very unpleasant buzzing noise since the evening of March Today is March I can hear this noise while inside my apartmentMy landlord is unwilling to have anyone but AT&T solve this problemI have contacted AT&T about this problem, and AT&T denies having anything to do with this issue

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have always called about my account to see if they have discounts that can be applied to my accounts to reduce the payment amount, I have never been told that when they add a discount that it was locking you into a contract other wise I would never have signed up for itI want the flexibility to be able to change my account when I am readyThe pricing for phone and internet services keep increasing I have called repeatedly to ask for some type of discount and have been told that they are not offering any types of discounts for the type of account that I haveThe same the happened with Directv they tried to say that I was in a contract and that there would be a early termination fee for disconnecting my services, the representative went as far to tell me that Comcast my new provider was going o

AT&T continues to have the worst possible customer serviceMy U-verse DVR is not workingI called weeks ago, after waiting min, and spending min troubleshooting, no resolution, they said they will ship a replacement boxBox hasn't arrivedI called weeks ago, they said, its on its wayI called today, after spending on the call, with different departments and hold music, they now said they will ship the box, and are not sure why they did not ship the box beforeWhy exactly should I pay for the whole month when the service is not working, and AT&T can see on their end that the service is not working

AT&T'S DirecTV is junk can not get local channels in the area because AT&T is too cheap to come to terms with the local providerI pay good money for a service that they are supposed to provide mean while I am now stuck with this crap because you are forced into a contract!! Iwould rate this junk o stars if I could!!!!!!!! Never had these issues with cable!!

I thought I was a valued customer but after this call I clearly am not
I called today, 8/11/at 7:PM est I was polite and simply calling to make sure the existing credits to the internet do not fall off After over minutes I am told that I have to call back in a month My time is valuable as one never knows how much they haveIt seems quite reasonable that I as a responsible consumer call prior to changes taking affect yet, that was not the case in this call Once pointing out the value of my time and it quickly being dismissed I requested a supervisor where the round and round continued and I had to again express the value of my time just to be dismissed I ended the call asking for the acct to be set up for termination at the end of the contract period, September This was NOT what I wanted or expected to happen but it was the only option once my needs were not being met and my time was being undervalued I am writing this to hopefully gain the attention of so

eceived a Galaxy Jrefurbished phone that never worked properly
We switched to AT&T mobile services July of Upon receiving our devices, the refurbished Galaxy Jkept freezing and lagging and many apps would crashAfter a few months this got worse and we called AT&T and was told they would replace the Galaxy Jwith a Galaxy Sat no chargeWe returned the Jand a few months later, we received the Jback stating it had evidence of water damage and we would need to pay $for the phoneWe did not get the phone wet and no water damage ever occurred from usI called AT&T when this charge showed up on our bill in Feb After reviewing my complaint and the fact that we never got the phone wet, the AT&T customer service representative said they would credit my account $for the phone (case #CMXXXXXXXX XXXXXXXXX) and that my balance due after the credit was $I recently received my March bill and the charge of $is still showing on my accountI contacted AT&T again and was told they would not honor the credit and that I would need to pay the $for the faulty refurbished phone they sent meAs we did not get the phone wet and it never worked well from day one, I suspect the "refurbished" phone was not in fact refurbished and was sent out faulty

At&T gets an "F" for frankly the worst customer service and liars I was with them for about yearsToo many problems to report, it would take too long They don't know anything and it is pathetic that we don't have a choice any longer They are the only game in town for landlines, so we switched to a cell phone with a new carrier Period! Break up AT&T!

Service Type: Residential ServiceAccount: XXXXXXXXXXXXAccount: XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called At&T to suspend my services due to me not being at the service addressI was told o was going to be charged $per month for thisI agreed with the $service charge*** created an additional account in my name without my permission and continues to *** me for services I have not received

Absolutely the worst business oriented and worst customer service company I have ever dealt with in my lifeWorst than DirecTV and I cut them loose over years ago and have never done business with them sinceThen AT&T buys DirecTV and tries to talk me into it again, throwing me lines like "Now That AT&T owns it, it's much better!" Didn't take the baitIf and when I have another internet service available, I will be gone, to never return*** has Excellent Service and they are running new lines in my areaHave dealt with them through my work inside city limitsI'm a 1/mile away and they don't have lines here yetIn process of changing over to C-*** from AT&T cell phone nowAT&T's cell service goes down when there is a power failure in my area and doesn't resume until the power from Electric Cois restoredHow about that?! And AT&T is trying to buy Time Warner for $BillionCan't even run what they own properlyIf you have any other choice, "RUN THE OTHER WAY"from AT&T!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We have had AT&T as our internet service provider for the past of couple years and recently our bill increased pretty substantially so I called to inquire, and was told the promotional price had ended and caused our bill to increaseI then asked what I could do to decrease my bill, and informed them that for that price I could cancel and go with a different companyI was told that if I added a home phone to my account then it would decrease my bill because they were offering a promotion on having a home phone, and internet packageI agreed to do this, and then received a bill that was even higher than it had been previouslyI called customer service again, and was basically told that the man who I had spoken with had given me the wrong information, and that they couldn't get my bill down back t

AT&T wrongly charged me a "restoral" fee after disconnecting my Internet service AFTER I had paid my bill
I paid my February payment for AT&T's horrible, awful and pathetic DSL service on their websiteFor whatever reason, there is always a few days from the time the payment is made on their site to the time it actually posts to the account
In the interim between the time I made my payment and the time it posted on AT&T's archaic website, AT&T disconnected my service for "non-payment."
I called in and discussed the problem with an agentI gave the agent my payment confirmation numberThey agreed my service shouldn't have been interruptedThey offered to take payment over the phone, which they said would post immediately, and cancel the previous payment I made onlineI agreedI was assured by this agent that he would note the account and I wouldn't be charged any type of restoral fees for this problem since it wasn't my fault
Being that AT&T is one of the most incom

There services are terrible and they don't care about their customers
AT&T is a shady dishonest companytheir sales reps knew nothing about the product that they were sellingI was told at the time of sale that I would be receiving an 25mega bytes per second when in actuality I was getting a mega bit per second servicethat's times slower then what I was told I would be gettingI was not informed that there would be an activation fee at the time of saleafter the internet was installed I was only getting speeds of 1.5-mega bits per second and three visits from technicians later I was still not getting any more then mega bits per second
when I canceled my service I was told I wouldn't be charged for anything because I was canceling withing the money back guarantee time frame, but then a week later they tried to charge me for breach of contract and the activation fee that I had not been notified about up to this pointit took me talking to different departments to get the charges reduced to just the ridiculous activation feethe system was completely unorganized as none of the departments seemed to know which department I needed to talk toor they were all just trying to avoid the problem by passing it on to someone else

AT&T is the worst company I have ever dealt with alll they want to do is BILLLLLL the comsumer for whatever!!! I returned the router to UPS as they instructed and claim they never received although UPS confirmed it was delivered and they agreed with me that AT&T always bills their customers for equipment they have in there warehouse but to lazy to scan in....I am soooooo done!!!!

Att U-Verse, Noblesville IndianaBeen without service ( TV and internet ) for days and they still cannot give me a timeframe for when I will get service backTechnicians were out for 6+ hours one day, advanced tech scheduled to come out a second time but called and said he was told by his supervisor not come due to the fact it was not a repair he could doSo two days home waiting for a repair, no repair made, no date for return to serviceNow I am stuck with a contract for service that doesn't exist!!! Would NEVER use this company again!!!

I received a flyer in the mail from AT&T last summer with a guaranteed bundle price for Uverse, Internet, and Phone for $89.99/month I have a confirmation number that I was given over the phone Subsequent to getting the service, I added additional channels to the Uverse agreement; up one category of service However, I have never been correctly billed for these services; my latest bill was for $when I figure it should be around $ I have called customer service numerous times over the past year to get this resolved and it is still not resolved I'm not sure who else to complain to
Product_Or_Service: U-verse TV, AT&T internet, & AT&T Phon
Account_Number: Conf # ***

These guys are garbageService usually stays on for two days and then it goes outThey charge you for tech visits and the problem continuesThey changed the router and line as well and service is still nonexistentGo with any other internet provider because at&t is a garbage fire and the worst of the worst

I called in on Thursday, August 02, to report an ongoing internet problem in our areaSince April, we go daily with little or no connection(This affects my land line as well) the representative did the necessary checks and determined a technician was needed to further investigate and correct the problemShe scheduled a technician to arrive at my home on Monday, August 06, between the hours of 8am-8pmShe advised me that the technician and ATT would contact me during the day for updates on his arrival as neededOn Monday, at approximately 1:33pm, I began contacting ATT for information on a more accurate arrival timeI have been hung up on, left on hold for over minutes twiceThe CSR refuse to put me through to a Supervisor and refuse to put me through to someone who can help me with the information issueAt this writing it is 2:41pm and I am still on hold in dead silence

waited hours on a technician to install wifi at my new residenceThey said they would waive the installation fee which was different than what I was initially quotedThe service stopped working properly the next dayA manager promised a new appointment at 6pm the following ThursdayNo technician showed or calledHowever, they stated they didI called to cancel serviceNo one could help meThat is a different departmentI have to call back tomorrowReceived a bill from them the same dayInstallation fee was not waived and the price I was initially quoted for $for internet was $and I was charged an additional $for a home phone I didn't wantThey have not only lied about their installation but what services they set me up for with their companyVery deceitful
Product_Or_Service: UVerse

I had been an AT&T customer for more than yearsThey were great in the beginning and now they are absolutely horribleI recommend anyone who has issues and calls in to record the callThe representatives will lie to you and they will not note your account that you even called inSeveral representatives have promised to fix the issues I had and credit me, none of them followed throughEven had issues when I tried to bundle, which the bundle never did happen and I in turn missed out on the promo period even though there was record of it being done in my emailBest thing I ever did was to drop them like a bad habitThey are thieves and will lie and steal customers moneyNot to mention most reps don't have a clue what they are doingAbsolutely horrible company and horrible customer service all the way around! I will never refer anyone and will make sure everyone I know, knows about my horrible experiences with this company

I am not surprised to find that AT&T has over 22,Revdex.com complaintsAn AT&T rep at Wal-Mart here in Converse, Texas, convinced my wife to sign up for a great deal to have internet, phone and Direct TV set up in our homeDuring the pitch, he had her use her debit card to pay a $fee to initiate serviceAfter a couple of weeks, the quoted monthly cost went up, including a $tax fee added to the initial bill and the monthly rate was shown to be more than what he quotedShe decided that because of the misrepresentation of the charges, that the bills were be too high and no advantage over the Spectrum service we previously had, so she decided to cancel the service and return to SpectrumAT&T tried to win her back, but she decided to use Spectrum since they did not have hidden fine print or a contract and we could do better with that serviceObvious to me is that the contract was breached when higher charges were introduced without being initially explained to the customerBoth parties were not in agreement on the actual costs of the contract A month later, AT&T billed her debit card $for cancellation fees and their modem, which we supposed to return, but were never toldMy wife did not remember authorizing any such debit card autopay, so they called them and they agreed to reverse the fee, and said they explicitly stated they would remove her from autopayThe $was for the month of service and the equipment feeWe thought we were safe since they reversed the fee and we agreed to return the modem if they would send a shipping label or instructionsNo instructions or labels cameThis month, we were shocked when they again debited our bank account This time it was $I called to dispute the charge, and told them that the charge was not authorized, and that it needed to be reversedBoth supervisors in A/R, MrS*** and MrG***, refused to reverse the charge, telling me it was authorized, and validI was being charged for services rendered according to the T's and C's of the contractIn actuality, we only had the service for 1/months, so only a portion was for services renderedThe rest was for feesThe early term fee of $was added in from Direct TV and pulled from my account within the $ Neither supervisor made any effort to negotiate a solution and had any sympathy whatsoeverThey said if the salesperson did not sufficiently explain to my wife that all these fees would be charged if we canceled, it was clearly explained in the written documentationThe supervisors said they were sure the salespeople explained the autopay, but if they did not it was in the T's and C's of the contractShe should have known and been told about it, so I am screwedI explained that I have a house payment to make and a child in the hospital and cannot afford this exorbitant payment, but they say the payment is valid and it was authorized, so they would not reverse it at allIf I return the modem, I can get $back in around daysI was told to complaint to my bank if I wanted to dispute the chargesI filed a dispute at the bank and the representative declined it, stating that AT&T will not charge back the funds; they will simply send a copy of the contractShe said that AT&T/DirectTV does this all the time to customers whom they know cannot afford to take action against themIn reading though web sites, it appears that court judgments have been made against this company, which is not surprising given this abominable situationThis kind of deceptive and predatory practice is far too low a standard of this company